Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

Never buy from Lovell

If there was a minus number I would. The customer service… what customer service. What care? What about customers coming first? Not making decisions for customers when they have lived in their HOMES for 3&1/2 years?? There is so much work left to be done on the queensbury site and what they have just started is shocking. We moved in in nov19 and now in March23 they are digging up a nice and neat balancing pond and churned it into a mud pit. They decided that this area needed 3 Jettis, another walkway and an extra bit of mud on mud too. This is an absolute joke. We have had concerns over the existing steps down but now this is just a rub it in your face tool. I really wonder what goes through these peoples small brains. It can’t be much, they don’t put the customer first, they won’t help you or answer your questions, they won’t try and find a middle ground, the won’t clean up there mess, (it’s Friday and they have also left litter there so rude of the builders outside someone’s home) I cannot believe how much we’ve been Mis sold on our home this is just the tip of the ice berg after nearly 4 years it’s a joke. All the air managers have been useles they don’t care at all. I’ve asked for the CEO to come to my house and see it in real life face to face and explain why and when this was agreed as NONE OF THIS was in the plans when we brought our come in late 2019. Also they are Atleast 9 months behind the build as they have moved all the builders onto the next load of houses in another location so nothing is getting finished. Lovely. Useless company- NEVER EVER BUY FROM LOVELL

Alice · 31 March 2023

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service. Nicky made us feel we were in good hands and has really help us understand the process, where we are within it and what happens next.

JB · 17 June 2024

★★★★★ 1/5

Trustpilot

Shabby Treatment - The Sycamores Kirk Ella

Lovell Customer Care have been less than helpful.My house had a leak three days before I completed, at first thesite manager denied there was a leak, faced with the evidence he finally admitted it.My flooring could not be laid as the floor was too damp.I spent Christmas without any flooring, downstairs in the house.The garden floods, totally not interested in sorting anything out.A bathroom cabinet was fitted damaged (knowingly) in November 2022.To this date, this has not been sorted.I have taken two days off work and each day for one reason or another the work has been cancelled.I believe I should be compensated for all the inconvenience, but Lovell think its perfectly ok and I am being denied any recompense.Buying a new home should be a magical experience, Lovell have made it anything but.

BW · 22 April 2024

★★★★★ 5/5

Trustpilot

Thank you Rob and Tom

Thank you Rob and Tom, great job fixing the leak on my shower and making good again. Looks as good as new again. Thank you!

Customer · 19 August 2024

★★★★★ 5/5

Trustpilot

Jade Fan is very brilliant staff

Jade is very brilliant staff she help me more than I can expected and she is very patiently explaining the importance to me, her quick response can help me to solve many problems. She is a very good and smart staff in Lovell

F · 5 August 2023

★★★★★ 5/5

Trustpilot

Excellent Service and Quality Throughout the Buying Process

I recently purchased a new home at Royal Victoria Court for the Detached 4 Bed room house and have had a very positive experience with Lovell Homes. From the initial viewing through to completion, the team was professional, responsive, and helpful at every stage.

Sumbogo · 29 May 2026

★★★★★ 5/5

Trustpilot

Outstanding

Me and my husband just reserved a house with Hyacinth Harris from The Point Castle Vale site. Hyacinth was very helpful and answered to all of our questions, she is very polite, friendly and professional. It is always a pleasure to comunicate with her.

Margareta · 29 June 2023

★★★★★ 5/5

Trustpilot

Superb - Lovell Sales Team Royal Victoria Court

We are pleased with the outstanding service that sales team has provided us . They are very supportive & informative which had helped us to decide to go ahead with our purchase. They are easy to contact to & ready to answer our queries. Sales team are working beyond their expertise. Keep it up Lovell Royal Victoria Court Sales team! Thank you for making our first step in this new venture seamless, possible and enjoyable.

Anonymous · 1 July 2024

★★★★★ 1/5

Trustpilot

Bought into a shared ownership which…

Bought into a shared ownership which Lovells was the builders (how they call themselves that is another issue) it was left a total disgrace. They have used cheapest materials possible, everything going faulty, workmanship rock bottom poor. Think very carefully before you buy anything this company have built. The customer care is not interested and are ignorant.Avoid this company like the plague, please you will be sorry.

Pier · 11 August 2019

★★★★★ 5/5

Trustpilot

To the point of purchase,Lovell Homes &…

To the point of purchase,Lovell Homes & Rosann have been meticulous.Every stage so far has been explained clearly ,concisely & open & cannot find any fault to date.Rosann has been a joy to deal with,patiently answering all questions & giving valuable advice.I would have absolutely no hesitation in recommending Lovell Homes to anyone considering buying a new build.

Customer · 6 December 2021

★★★★★ 5/5

Trustpilot

Cearon Gate

Rosann couldn’t have been more helpful throughout our experience of buying our first home, every question we asked she had an answer straight away. Also very helpful when letting us pick our kitchen and bathrooms as there was plenty of options to chose from. Also was able to give us prices for any extras pretty much straight away

Jordan · 29 November 2021

★★★★★ 5/5

Trustpilot

New builds in Hunstanton

I viewed new builds in Hunstanton. Wendy the sales lady was very friendly and helpful, as were all team members I met that day. I was impressed with the site and the builds. I looks to be an asset to Hunstanton.

Rose · 17 September 2025

★★★★★ 1/5

Trustpilot

Every time it rains

Every time it rains, our garden is flooded. Our garden is a boggy mess and we have been in contact with Lovell customer care to try and resolve this. They sent an “engineer” out to the property. We then waited over two weeks for a “report” on the engineers findings. The report consisted of 3 sentences, which gave no indication as to next steps and the action that Lovell would be taking to remedy the situation. We asked questions that Lovell said would be passed onto the engineer that visited. The response from the engineer was never received. We are now in March 2024, having been trying to get some action from Lovell since October 2023. We have an unusable garden and it’s really disappointing to feel that we are not listened to, often ignored and left in the dark. We really feel let down by customer care and feel that they need to respond to customer concerns without being chased up, and be open and honest with their customers. Buying a house is one of the most important and stressful decisions in your life - don’t make it harder by buying a Lovell home.

G · 21 March 2024

★★★★★ 5/5

Trustpilot

Great experience!

Lovell homes gave us a great experience with purchasing our new build property. Julie at Houlton was incredibly helpful, and made the buying process very easy!

Anna · 10 July 2024

★★★★★ 5/5

Trustpilot

Amanda was great

Amanda was great , communication was easy and informative . Amanda really puts her heart into the whole process .

Mrs · 12 October 2024

★★★★★ 1/5

Trustpilot

Utterly disappointing

Following an initially good moving in experience we have been continuously let down by the severe lack of customer care support in the initial 6 months in our home to the almost non existence of any support now! Three months without ensuite whilst leaks are fixed to outstanding snagging (hitting 300 mark now for our issues!) and various leaks/damp remain outstanding with Lovell denying responsibility for what an independent report has described as a catalogue of errors, which was first raised back in October and still battling now for resolution now whilst mould and damp takes over our home - which not only is completely unacceptable but carries various health risks for me and my family. Umpteen calls/emails/visits by various different contractors who do little or nothing to fix the repairs and have to come out multiple times. Overall not what I expect from a home we have spent a lot of money on. Unfortunately, we had to raise a formal complaint yesterday on this matter (our second, the first being the shower fiasco in ensuite) so let’s hope resolution agreed within 30 days or contact will need to be through NHBC to get the mould and damp issues rectified as a priority. I woke up today 18th to water from the third ensuite unit coming through living room ceiling even although no showers this morning as guess what - yes the ongoing shower issue remains unresolved and can’t actually have a shower! Second shower control unit also burst in loft. Place feels completely unsafe. Area manager apparently too busy to attend as see what we’re having to live in until 8th feb! Absolute joke. Various formal complaints will be raised today for all issues as no one seems to care!! You call emergency out of hours number to be told to wait and phone customer care at 9 - what is the point in having an emergency number !!! Absolute farce ! Patience has well and truly ran out now!! 13th March and not much moved on - customer care dept have a severe lack of customer care…!

GINANNE · 13 March 2024

★★★★★ 5/5

Trustpilot

Good communication

Good communication, helpful staff in spinners quarter, especially Jade she help me a lot to overcome the language barriers with the site manager, makes everything good, even though some problems can’t be fixed she will give me a lot of advice.

F · 10 August 2023

★★★★★ 5/5

Trustpilot

Joanne and Ellie were great

Joanne and Ellie were great. They explained everything well, were very helpful and put us at ease. Many thanks. We look forward to moving in.

Christopher · 15 July 2024

★★★★★ 5/5

Trustpilot

Very helpful and easy to deal with

Claire at Wild Walk has been absolutely amazing and really helpful every step of the way. She really went above and beyond to give us guidance as first time buyers and has been very patient with us. Claire and Lovells have made the whole process easy and straight forward.

Conor · 20 November 2022

★★★★★ 1/5

Trustpilot

Great until they get your money

Great until they get your money. Our experience with Lovell has been horrendous. We moved into our home 4 months ago and were assured our pre move in snags were completed, we got the keys and nothing was done. Getting snags done has been like pulling teeth and even when they start them someone always has to finish them off but never comes back. We’ve now had a leak in our bathroom wall for 2 months - twice the customer services team have “just missed” the comments from the workers who have come to see the leak and we’re now told we have to wait another month before anyone can come to fix the leak - 3 months with no use of our main bathroom! Their only response “nothing we can do”.Save yourself the heartache and choose another developer!

Kristen · 27 February 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Jo and Ellie at Williams Park have been exceptional. They have made our move process run as smoothly as possible. They have always been at the end of the phone to deal with any questions and have reassured me when I’ve been worried or concerned about anything. Our flooring, carpets and blinds have been installed with ease due to their efficiency. They have gone above and beyond.

Anita · 14 October 2024

★★★★★ 5/5

Trustpilot

Debbie at Hopton made the buying…

Debbie at Hopton made the buying process an absolute pleasure. She went above and beyond, a credit to your company.

Paul · 14 September 2024

★★★★★ 1/5

Trustpilot

Gone from "10/10 Would recommend" to 1 star...

Such a shame, things started off so well. We bought our home on Tennyson Fields back in June 2021 and it was a great experience. On-site early-life support was good and problems got fixed. We did have a leaking shower for a year, but these things happen and it eventually got fixed. Fast forward 2.5 years of customer care and I am just about defeated. Having tried so hard to be patient and understanding I have ran out of patience. Maybe I don't shout loud enough, but still having outstanding snags at this point is unforgivable. The lack of updates/response is really poor. I am constantly chasing for updates. I get the feeling the poor build quality (easily 30+ snags per house) has left Lovell customer care underwater. The team mean well, I can tell, but I just feel they are overwhelmed and understaffed.Not only has this put me off buying a new build with Lovell, but it has put me off buying a new build all together.In short, expect to be on your own when it comes to aftercare as it is non-existent.If this was anything but a house, I would want my money back. Luckily for Lovell, you buy the product before you see it and you're just stuck with what you get.

Nathan · 4 February 2024

★★★★★ 5/5

Trustpilot

Throughout the whole process of viewing…

Throughout the whole process of viewing site originally, our repeated visits and trip to other site to see show house we were particularly interested in, culminating in reserving a property, we found the sales team very helpful.The sales team in Hamilton were particularly friendly and answered all our queries.

Alasdair · 29 October 2024