Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

They really are S***s

They really are S***s. I would strongly advise you NOT to buy a Lovell home. They are full of how they will do this and the other to help but when it comes down to it they dont care. Problem with the drains. Tough. Bad smell from the drains in the house. I was told I am not cleaning the shower and sink properly. Also you need to leave the shower door open and the bathroom window and the fan on. Problem with flooding in the garden - no chance you have had garden work done so not our problem even though it is due to cutting corners on the build. A large part of the site have problems with the drains - We must all need lessons in cleaning. A large part of the site have problems with the gardens flooding - tough. A most dishonest builders promising allsorts to rectify problems and then sticking 2 fingers up at you when you ask. KEEP AWAY FROM LovellAfter posting this Lovel asked for contact details so they could get in touch. Nothing about 3 weeks now how long does it take to pick up the phone.We have a problem in the cul de sac and customer service will not discuss it they are being really stand offish. So thought I try someone who could help resolve the issue and sent an email to the Managing Director of the North West, waited surely he would be able to discuss the issue and make a decision or give me someone to talk to who could. Ah, no. So wrote another email to him same again weeks now and nothing no contact at all. Why am I surprised. They are sweetness and light until you have done your NHBC questionaire and then stuff you. I have not changed my opinion they really are S***s

Judith · 15 July 2024

★★★★★ 3/5

Trustpilot

Got a flat that was okay- with some issues

Got a flat that was okay. The development has small roads. A few months settling the fire alarm would trip by its self. There was a leak in my ensuite. The ground floor had damp which is still being fixed as we speak. Transition to the management company was poor. There will be some issues if you get a lovell home. however they are livable.

Innocent · 24 September 2021

★★★★★ 5/5

Trustpilot

First time buying

I have been looking for my first home and from my initial appointment with Luke King i only have positive things to say. Luke was very informative and made for a great initial experience!

Sam · 4 June 2024

★★★★★ 5/5

Trustpilot

If you see the home you like go for it lovely development

Sales adviser David was very good on keeping me posted on progress, I was very happy with the outcome of securing the plot I wanted, I’m now looking forward to doing my choices and then finally moving into my new home, the whole experience so far has been very straightforward.

Gina · 5 June 2023

★★★★★ 5/5

Trustpilot

Simone has been very welcoming

Simone has been very welcoming, helpful and customer centric From the first call I made to make enquiry till now.She took us on a very smooth and easy journey. The 2 other ladies too were really very nice and friendly.

Temitayo · 5 February 2024

★★★★★ 5/5

Trustpilot

Lovells have been great throughout the…

Lovells have been great throughout the purchase and since we moved in. Initially Mandy helped us no end, especially with getting the conveyancers everything they needed. Since we have moved in Matt had been brilliant, double checking we are OK. We have only had one problem when the hot water had a blip, but one phone call and Lovells had organised for a engineer to be round within a couple of hours and everything was sorted within a couple of hours. We couldn't be happier and are so glad we have moved here.

Nat · 28 June 2024

★★★★★ 5/5

Trustpilot

My experience with Lovell Homes

My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes

Edward · 21 January 2024

★★★★★ 5/5

Trustpilot

Fantastic service - Jordan and Rob

Fantastic service from Jordan and Rob on the Crown Meadow Estate at St Faiths. After having a leak upstairs which resulted in part of the living room ceiling being cut out they did a fantastic job replacing and repainting. Looks as good as new. Kept us fully informed of what they were doing and very respectful to the property. Fantastic service by both them and Lovells in helping us to resolve the problem.

· 17 October 2024

★★★★★ 1/5

Trustpilot

Make sure you get your new home inspected

The customer service at Lovell East is severely lacking. When I bought my home, I was told during the home demonstration that Lovell will come to fix the inevitable cracking that would occur in the home, but they will only do it once and so I was recommended to wait two years. Two years later I requested and was denied as I was two months out of warranty. I escalated this to the Customer Service Manager Martin Gibson who ignored my correspondence. In a more serious matter, recently part of the dry verge of my roof blew off (the siding against the roof) which has left my roof exposed. Upon inspection, it's clear that none of the corners of the dry verge were ever bolted into place, meaning the rest could blow off at any moment. Despite this being a fault caused by Lovell Homes they have refused to send anyone to investigate or make the problem right. This time I CC'd Martin Gibson who again had nothing to say. Customer service apparently escalated this to the Operations Manager a week ago and I'm yet to hear back. Colour me surprised.Please learn from my experience and hire someone to do a proper inspection of your house when you buy it as even if a problem occurs at the fault of Lovell they will not rectify any problems which only become apparent after the two-year warranty expires.

JC · 20 June 2023

★★★★★ 5/5

Trustpilot

Rob and Jordan did an excellent job!

Rob and Jordan did an excellent job! We had an issue with the paint job in our kitchen when we moved in and they’ve corrected it perfectly! They kept me updated throughout the entirety of the job, and did a fantastic finish. They helped me put everything back on the side, and cleaned and tidied up after themselves, leaving the house as they found it (with a lovely paint job). Thanks much to Rob and Jordan!Witchford

Georgia · 20 August 2024

★★★★★ 5/5

Trustpilot

Jordan might just be Lovells saving grace.

Jordan might just be Lovells saving grace at there. Crown Meadow site in Norfolk. With our en-suit causing us to have a hall water feature that took Lovells months to sort and a non useable en-suit which finally was put right followed only 4 days later by the bathroom then leaking into the kitchen dinner I’d had about enough of shoddy new build workmanship. 18 months in and very unhappy with Lovells. With the after sales customer service sometimes moving slower than a glacier and trying to ‘bodge’ fix the job. Followed by emails saying these things happen!! I had a water stained hall and dinner ceiling. In come Jordan the decorator fixer. It’s good to see a trades person who takes absolute pride in what they do and goes beyond to not only fix the problem but a few little issues he spotted. Fully explained in laypersons terms as well. A true credit to his profession and I will not have anyone else come to fix any painting issues should they arise than him. Professional and courteous.

Colin · 10 June 2024

★★★★★ 5/5

Trustpilot

What an absolute pleasure it's been to deal with Lovell Homes

Dealing with Jo Bend at Lovell (Williams Park) has been an absolute pleasure! Jo has been flexible, accommodating and knowledgeable throughout the journey of purchasing our new home from Lovell. We feel that Lovell homes are quality homes and the quality of the internal fixtures and fittings are second to none. We are so excited to complete on our new home and move in.Thanks to Lovell and Jo for making this experience such a pleasure. I would highly recommend Lovell Homes and Jo Bend to everyone.

Iain · 9 June 2024

★★★★★ 5/5

Trustpilot

Professional and helpful service

There was no pressure for us to move quickly it was taken in stages and I have ended up with the perfect house that gives me everything I wanted. The sales team were highly professional and accommodating and did everything. Thank you to Tanya & Mel

Catherine · 31 July 2023

★★★★★ 4/5

Trustpilot

Very good service

We found the sales executive ery friendly, informative, efficient and very pleasant to talk to We were shown around the property where we were made to feel very much at home. Everything was explained to our satisfaction. We have been in frequent contact with Sharon who we dealt with and she has been very helpful.

Sandra · 13 October 2022

★★★★★ 5/5

Trustpilot

Couldn't have been in better hands!

Jo and Ellie at Williams Park in Wymondham have been amazing throughout our whole house buying journey! They have been efficient at every part of the process, kept me informed, and been very kind and patient with all my many questions and visits into the office! It has been so lovely dealing with them and I feel like we couldn't have been in better hands. Thank you so much Jo and Ellie!

R · 14 October 2024

★★★★★ 5/5

Trustpilot

A happy experience…

Matt and Joanne at Williams Park have been fantastic in helping myself and my family in the process of reserving our Lovell home. Always happy, helpful and accommodating, we have been well looked after throughout. Thank you Matt and Joanne!

Customer · 22 December 2023

★★★★★ 5/5

Trustpilot

Matt and Mandy

Matt and Mandy! Absolutely amazing! Buying a house is known to be the most stressful time of your life but these guys have just made it such an enjoyable and stress free time . We came to Stradbroke to see a lovely village and a beautiful new build site, which is all true but Matt and Mandy really made the magic come alive. They made us feel like the main character in our own story. They ensured that, every step of the way, we were choosing what we wanted and what was going to be best for us. We left, within one week, knowing we couldn’t walk away from our dream home. We can now live happily ever after thanks to them. 100% would recommend. Mandy lives in the village so we really got to know the story behind our new home. Matt held our hand each step of the way, ensuring a smooth transition from house to home. We couldn’t be more grateful. And hope that Matt and Mandy get that massive pay rise they deserve! Xx Emi & Ross

Emipopable · 29 May 2024

★★★★★ 1/5

Trustpilot

**KINGS REACH DEVELOPMENT SNAITH**

**KINGS REACH DEVELOPMENT SNAITH**I just want to express how much of a poor service we have received from the Kings Reach development in snaith.We originally were choosing between them and the new bellway development, we got the typical we are great at customer service and better than bellway chatter, to then receiving the worst possible service I've ever experienced.We negotiated a deal and reserved plot 2, an osbourne. They wanted us to complete by the end of June, which we initially tried to meet, but due to mortgage exit fees we weren't able to complete until the 1st July (one day later). This had to be passed onto head office, id like to add this was emailed through to the advisor on the 9th of April, we didn't even receive a response until the 15th of April to say this had to be passed on. To this day we never even received a decision or call or email on this completion day despite chasing.The real issue came about when our mortgage company sent a Surveyor to the property, this was down valued by them by £36,000 (definitely not a small amount). As Lovell offered no assistance after this, we went through a second mortgage company and another surveyor, this was again down valued by the same amount. After speaking to the advisor to explain our concerns, and that we obviously weren't able to get a mortgage for a property being down valued by that amount, it again gets passed to head office. We were asked if they could do it for the lower amount or would we need that plus the deposit contribution they were offering. We said that plus the deposit contribution as this is what the original deal was. We then received a call from the sales advisor nearly a week later to say that they were not willing to do anything at all to the property price despite this being down valued twice by such a huge amount.No remorse, no sorry we couldn't help, just that we were getting flooring with the house and this is an added extra (quite frankly I was sick of hearing her say this, it was grade 1 flooring, let me tell you it wasn't good quality) and they had no issues with a previous property sold over 6 months ago so they wont be doing anything at all to assist. Well let me tell you, there is certainly an issue. At this point I requested a cancellation of the reservation and my deposit to be paid back, which again 'would have to be reviewed'.I then sent an email to confirm what we had just discussed and asked for the deposit back, as I wasn't confident this was just going to be sorted. It was agreed by a manager this would be refunded, asif this was even debatable after all the stress they had put us through and the time they have taken from us.We were moving back to the area for support with childcare after recently having our first baby, the stress this has caused us a young family has been absolutely horrific. We now have to frantically review other properties to avoid any issues with the sale of our current house and have incurred solicitors fees for a house we arent even moving into due to their lack of care. I wish we never went to this development.Good luck to Lovell trying to now sell 3 osbourne properties that are extremely overvalued. I've noticed these have now been taken off their site, probably another managers review going on about it.So alls I can stress is, stay away from this development, and definitely be wary if you are considering purchasing an osbourne from this site, as they have been overpriced and the service given has been nothing but an utter shambles. I hope your team respectfully learn some customer service skills in the near future.

Kally · 27 May 2024

★★★★★ 5/5

Trustpilot

Moving into our new home.

From start to finish everyone was so helpful on the site at St Edmunds Park, Acle. David and Dulcie were quick to update us with any changes and any issues were dealt with quickly. They made moving into our new home as smooth as it could possibly be!

Jack · 14 May 2023

★★★★★ 5/5

Trustpilot

Great service

It’s my second time purchasing a house from Lovell and they are very honest with you about what they offer you. Jade and Caroline, explained all the process to me and went through all the paper all went through very smooth. Thanks so much Caroline and Jade

Elisa · 21 May 2023

★★★★★ 4/5

Trustpilot

My experience with lovell Homes was a…

My experience with lovell Homes was a good one. Lovell Homes are approachable, welcoming and ready to put us through all the procedures as first time buyer.

Evelyn · 4 August 2024

★★★★★ 5/5

Trustpilot

The support and advice we have received…

The support and advice we have received from the very first day we viewed the property has been outstanding.

Customer · 18 April 2026

★★★★★ 1/5

Trustpilot

Appalling Staff conduct!

After reserving a Plot at Locke Gardens, Glan Llyn Newport, i was concerned about evident water ingress through the rear and side of the garage dpc caused by non-compliant land levels.I attempted to agree a resolution with the site manager and technical manager hoping that a reasonable solution could be identified within the remainder of the cooling off period. To my dismay this did not happen and instead i was made to feel undervalued and intimidated as a customer spending a large amount of money on a new home, and astounded at the condesending,and dismissive behaviour of both individiduals. Both behaved in an abrupt, “staged” and flippant manner and refused to acknowledge the importance of an enduring solution in line with NHBC guidance, by adjusting adjacent land levels to prevent rising ground moisture along the entire rear wall of the garage and lower side.Forced to accept an inadequate and unsightly “tanking solution”, i was left with no option but to terminate my reservation and incur a loss of search charges of £300 incurred by my solicitor I was also left feeling shaken and disgusted by the whole experienceShocking behaviour and very poor quality non compliant NHBC building standards resulting in a permanently ground moisture compromised garage!!

David · 1 May 2024

★★★★★ 5/5

Trustpilot

No pressure or rush.

Friendly and knowledgeable staff. We have been allowed to look around the show homes by ourselves at our own pace, this is a big plus compared to other developers who took us around.I felt I could not relax when looking and was forced to make a rushed decision on each property.Tanya and Mel let us look around and answered all of our questions, if they didn’t know the answer they went away and got back in contact very quickly with it.So far the buying process has been enjoyable and straightforward.

Ailsa · 27 April 2024