1/5
TrustpilotFrankly terrible customer service
Frankly terrible customer service. The people who work in the office are rude and unhelpful. The woman on reception literally hung up the phone on me when I was trying to book a viewing.
Trusted Agent profile · Walsall
Connells Walsall reviews
★★★★★
783 reviews across 2 platforms
57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ
Connells's office in Walsall, at 57-59 Bridge Street, is rated 3.0 out of 5 across 783 reviews on two platforms, including 303 Google reviews rated 4.5.
Reviews
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy with the service required…
Very happy with the service required from all the staff at the bury st Edmunds branch. Very efficient service.
1/5
TrustpilotBishops Stortford agent got LOST going to property.!!!!
Agent got lost going to a property only 3 miles from his office, and didnt arrive for over two hours, loads of excuses, bad behavior, can,t believe a word he says, go else where, use someone that knows the area.
5/5
GoogleExcellent mortgage advisor Alicia highly recommended for those who need good and quick response. Thanks a lot Alicia once again!!
5/5
GoogleGreat team which works for you and not for themselves. Always calling with updates on the sale and always willing to help you out. Can’t thank them enough or recommend them enough.
5/5
GoogleI’m still looking for an house at the moment but Louise as been brilliant she’s seems the person to go the extra mile to help youPositiveResponsiveness, Professionalism
5/5
TrustpilotBelvior have been amazing since I moved…
Belvior have been amazing since I moved in. Always friendly and helpful, and understanding when going through a rough patch. Thank you very much 😁
1/5
TrustpilotDiscriminates against tenants
Discriminates against tenants. Horrible company to deal with.
1/5
TrustpilotDont Bother they just Ignore your…
Dont Bother they just Ignore your inquiries. customer service is an Alien Concept with these people.
1/5
GoogleService is appalling, nobody ever answers the phone and when they finally do you get cut off! Shocking
5/5
Googlescott jukes was a very professional gentleman 10/10 explained everything made sure I understand everything well done walsall.
5/5
TrustpilotThese are a professional helpful people…
These are a professional helpful people that are always prompt and go the extra mile.
4/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
GoogleLet my property through Walsall Connells extremely quickly and found me a lovely new tenant who I am very happy withPositiveResponsiveness, Professionalism
1/5
TrustpilotAvoid
Avoid , unhelpful
1/5
TrustpilotUseless Agency
Useless Agency. Very unprofessional.
1/5
TrustpilotWere good at first
Were good at first, but when you move out they hit you with high bills for things which are due to usage and caused by the dilapidated state of the property.
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service, from very polite staff, we would definitely recommend
5/5
TrustpilotBest company I've ever dealt with
They were so professional and really cared about their landlords and the tenants which is rare in many other lettings company. So happy I have had the opportunity to work with them.
5/5
GoogleFantastic and friendly team. The agent dealing with my new let was really lovely and saw through my tenancy from start to finish. Amazing service... would definitely recommend.
4/5
GoogleVery friendly and helpful staff.i did struggle to find parking nearby though.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Walsall
How many reviews does Connells Walsall have?
Connells's Walsall office has 783 reviews across two platforms: 303 on Google, 480 on Trustpilot (across the whole business).
What is Connells Walsall's rating?
Connells Walsall is rated 3.0 out of 5 across all 783 reviews, and 4.5 out of 5 on Google from 303 reviews.
Where is Connells's Walsall office?
Connells Walsall, 57-59 Bridge Street, Walsall, WS1 1JQ, WS1 1JQ.
