Trusted Agent profile · Walsall
★★★★★
951 reviews across 2 platforms
130a Lichfield Street, Walsall, WS1 1SY, WS1 1SY
Bairstow Eves's office in Walsall, at 130a Lichfield Street, is rated 3.4 out of 5 across 951 reviews on two platforms, including 338 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Bairstow Eves Walsall Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Walsall.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
5/5
GoogleThe lady I dealt with was Meg very understanding very helpful very kind well mannered understood everything that I need when I was a bit unsure. And a few of the other team that I've spoke to are very helpful and very kind
Thanks Karen for leaving us your amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
5/5
GoogleExcellent service thank you Sunny
5/5
GoogleI am really impressed with their professionalism and customer service , I want to thank specifically Meg who has been guiding me through the whole process and also Louisa , thank you for making it easier for us, highly recommend.
Thank you Maali for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt is the second time I have used Bairstow Eves, Walsall. They provide an excellent service during which every call was answered and they will always get back to you regarding every query you may have. They are knowledgable enough to anticipate any issues and guided me through the processes of selling our house. Sales progression team are amazing and not once has anyone at the firm tried to dodge answering any calls for service. I am grateful for their assistance this year, there are too many names to mention in order to thank them individually for their efforts. I would highly recommend this team of staff if you are looking to enter the market for any reason.PositiveProfessionalism
Thank you for your superb 5* review, comments and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
GoogleI cannot rate this estate agency highly enough. From the very beginning of the sale process the whole team was so switched on and proactive in helping me to sell my house. Within five days, of the house being advertised on Right Move, 18 viewings took place and a successful offer was received. Incredible! I could not have asked for more. This was very much a team effort but special mention must go to Stacey, Kate, Naomi and Gracie. Buying and selling a home is very stressful, but with the help of this team of professionals it was so much easier than it could otherwise have been. You all deserve a medal!
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleI have used Sunny for the mortgage services and his knowledge and experience brilliant. The whole process from start to finish has been super easy with the help of the help to find service. Thank you and will be recommending to friends and family
Thank you Basharat for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFound the whole process really efficient and easy I used the in house services mortgage and your solicitors can’t fault them. The team at Bairstow Eves Walsall are a huge credit as nothing was too much trouble. Highly recommend thank you once again!
Many thanks Hussain for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleCompared to our experiences with other letting agents it's been a breath of fresh air working with Bairstow Eves. Our lettings negotiator Meg provided an excellent service. Glad to find that professionalism and competence has not completely disappeared from the sector. We look forward to working with you in the future.
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
5/5
GoogleFrom start to finish stacey and her team gave 100% with an outstanding service. We had full support, nothing was too much trouble. From selling our house to buying our forever home, we had expertise to help and guide us. Thank you all so much for your Friendly, approachable and amazing service.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
5/5
GoogleI’ve had a really good experience with Bairstow eves Walsall, any questions I’ve had have always been answered and have helped me with the process of applications etc. Meg and Louisa have been amazing, thank you.
Thanks Stacy for taking the time to leave us your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
5/5
GoogleAfter unsuccessfully trying to sell our property through another agent, Bairstow's sold it in a matter of weeks. The staff were all very helpful throughout the process, all of the staff were very helpful
Hi Craig, Thank you so much for your wonderful 5* review! We're thrilled to hear that our team was able to help you sell your property quickly and that you found our staff to be very helpful throughout the process. Best regards, Lucy, Customer Relations Team
5/5
GoogleMyself and my husband viewed a property with Meg who was so friendly from first point of contact. She was very knowledgeable and professional. We would highly recommend her for all your letting needs!
We're thrilled to hear that Meg provided you and your husband with such a friendly and professional experience. We truly appreciate your recommendation and 5* review Helen. Kind regards, Lucy, Customer Relations Team
1/5
TrustpilotAbsolutely outrageous costs
Absolutely outrageous costs. We went for a house in Walsall and firstly they charge what ever they want.They even want £75 to check with my employer, £50 to set up a standing order,and that's before the other best part of £3000 for the other made up charges. It's time the government step in and stop this pss take.secondly the useless woman we spoke to promised to phone back and obviously didn't deem it necessary.
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Tell us what you need and we'll put you in touch. Bairstow Eves Walsall Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Walsall.
