Trusted Agent profile · Walsall

Bairstow Eves Walsall Sales reviews

3.4

★★★★★

951 reviews across 2 platforms

130a Lichfield Street, Walsall, WS1 1SY, WS1 1SY

Bairstow Eves's office in Walsall, at 130a Lichfield Street, is rated 3.4 out of 5 across 951 reviews on two platforms, including 338 Google reviews rated 4.5.

Google logo

4.5 / 5

338

Reviews on Google

This office

Trustpilot logo

613

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Walsall office, from every platform, shown as written. First names only.

5/5

Google

Second time round I am using Bairstow Eves. On both occasions the service has been nothing short of 5 star and excellent. I deal with Kate, Megan and Louisa. All three have provided honesty, been helpful, clear and concise advice and information. Have been accommodating and no pushing or hard selling at all. I would highly recommend and have enjoyed being their customer

Ammo · 23 November 2023

Agent replied · 22 November 2024

Thanks for the excellent recommendation, 5* review and your kind words! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

5/5

Google

We have been mortgaging and remortgaging our properties with Sunny Khatana for many years. Always professional and very helpful.

Cheryl · 6 September 2025

Agent replied · 8 September 2025

Thank you for choosing us for your mortgage needs! We are ecstatic to have earned your trust and loyalty over the years. It's always a pleasure to work with you and we hope to continue providing exceptional service. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Sarah has been absolutely amazing with us, she was informative and responsive. Our re mortgage was sorted out efficiently and we are confident she found us the best deal. The whole process was effortless - Thank you so much!

Michael · 23 November 2020

Agent replied · 22 November 2024

Many thanks for the amazing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

5/5

Google

All the staff (especially Stacey, Sinead and Sheena) l came in contact with at Bairstow Eves have been brilliant. They provided fantastic service from my first visit and were very helpful whenever l called into the office. I would recommend them 100%.

Dj · 24 November 2019

Agent replied · 22 November 2024

Thank you for your 5* review of our team and I am pleased to see that you would recommend them without hesitation. Kind regards, Emma

5/5

Google

I sold my house through this branch. Stacey and her team were very professional, friendly and proactive. They provide the expertise of a large estate agent also with a personable service. Thanks to the team and I would definitely use you again.

Rajinder · 24 November 2019

Agent replied · 22 November 2024

Many thanks for your wonderful 5* review of the professional, friendly and proactive service you received from Stacey and the team at Bairstow Eves. Best wishes, Tracey.

5/5

Google

I have been renting with the team for 1y and now looking for a bigger home and they could not be more helpful! Meg thank you so much for taking the time to show us the properties and taking our needs in consideration while always being so approachable !!

Arine · 25 July 2024

Agent replied · 22 November 2024

Many thanks for your marvellous 5* review Arine. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

4/5

Google

Dealt with Bairstow as the selling agent for our recent purchase. In the whole chain Bairstow and Stacey were the one's keeping things moving, keeping everyone informed and chasing information and contacts to get us into our new home. Fantastic service!

Beadlehands · 13 January 2020

Agent replied · 11 January 2025

Thank you for taking the time to leave us your wonderful comments. Best wishes, Donna.

5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024

5/5

Google

Selling our Mothers property due to her moving into residential care not easy but with Bairstow Eves help, made it more bearable. Had 16 viewings within two weeks of contacting them, and 4 firm offers, If it wasn't for the Covid lockdowns everything would have been sorted within around 12 weeks, this has now taken around 5 to 6 months, but everything went through without much fuss, I would recommend them again. Thanks to all the teamwork at Bairstow Eves.PositiveProfessionalism

Paul · 12 January 2022

Agent replied · 11 January 2025

Thank you for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Tim Jones, Senior Executive Mortgage & Protection Consultant, Countrywide Mortgage Services, went above and beyond to assist us with our house move. Tim has arranged my partner’s mortgages and insurance policies for over 12 years so we were in no doubt to ask him for our joint venture. Tim finds the best products to meet our needs, keeps positive and honest communication and is friendly along with it too. Our house purchase did not run smoothly but despite not being part of his role, Tim kindly chased estate agents and kept the solicitor updated as well as ourselves. We have every confidence in Tim and would fully recommend to anyone.

Chris · 23 November 2021

Agent replied · 22 November 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently returned to Bairstow Eves for the sale of our property and couldn't fault them. Always answered our calls/ emails promptly and when our sale fell through they found a new buyer the same weekend! They might not be as cheap as purple bricks but they're worth every penny (this is 2nd property they've sold for us and I wouldn't hesitate to use them again.) Sarah the mortgage advisor is also a credit, she promised me being self employed during covid wouldn't stop her getting me a mortgage and not only did she deliver but she reassured me all the way through the sale and purchase... saving me from many meltdowns. Thanks guys, keep up the great work

Kelly · 23 November 2021

Agent replied · 22 November 2024

Thank you for taking the time to leave us this amazing 5* review and kind words. Kind regards Lucy, Customer Relations.

1/5

Trustpilot

KEEPING MY 3500 GBP (deposit & partial rent) for no reason

Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.

Irfan · 15 July 2024

5/5

Google

A huge thank you to kylie and Meg who have been so fantastic throughout my first time renting a house. They have so helpful and understanding of my many silly questions, explaining the processes and really helped me to get settled into my new home. Thank you so much

Laura · 25 June 2024

Agent replied · 22 November 2024

Hi Laura granger, thank you for your kind words about Kylie and Meg. We are delighted to hear that they provided you with excellent service during your first rental experience. We are here to help with any questions you may have in the future. Thank you for choosing Bairstow Eves Walsall. Kind regards, Lucy, Customer Relations

5/5

Google

Kylie T-W has been amazing! Helped make the process smooth and quick with less than a fortnight between viewing the property and being handed the keys. Even came to the property on her day off to handover keys.

Aliyah · 14 December 2024

Agent replied · 11 January 2025

Hello Aliyah, thank you so much for your wonderful 5* review! We're thrilled to hear that Kylie T-W was able to make your experience smooth and efficient. We appreciate your kind words and will be sure to pass them along to Kylie. Best regards, Lucy, Customer Relations Team

5/5

Google

I’ve had a great experience with Bairstow Eves. They have always been available to help and really quick to get back to you. The team was professional and supportive throughout. I would especially like to mention Preet Johal who was really lovely in her service.

Pavandeep · 24 August 2024

Agent replied · 22 November 2024

Thank you for your thoughtful 5* review Pavandeep! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

I can’t fault Lauren😊 sales negotiator…

I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren

Sonia · 19 July 2023

5/5

Google

Really excellent service from Stacey & her team who were great to deal with. Knowledgeable as to local area. They gave useful & practical advice upon marketing the property, and pitching it at the right price, to achieve a sale within a calendar month of being on the market. Recommended.

Craig · 26 May 2024

Agent replied · 22 November 2024

Many thanks Craig Keenan for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

My brother and I used bairstow eves to help to sell a property and the manner in which it was completed was hassle free and professional, and they always kept you up to date with everything, would recommend highly.

Wayne · 18 November 2024

Agent replied · 9 December 2024

We're delighted to hear that you and your brother had a hassle-free and professional experience with us. Your recommendation and 5* review means a lot to our team Wayne. Best regards, Lucy, Customer Relations Team

1/5

Trustpilot

Not real good approach

Otgene · 20 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviewsLeave Bairstow Eves a review

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