Every review we hold for the Wallington office, from every platform, shown as written. First names only.
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5/5
GoogleWe sold our flat with Paul Graham after doing a lot of research in the area.
The whole process was smooth and relatively quick, and we were extremely pleased with the service we received.
Everyone was so personable and easy to speak to and deal with.
Nothing was ever too much trouble and they always replied promptly to any emails we sent.
Thank you Greg, Lisa, Jacqui and the team for everything!
Steph Β· 31 October 2023
Agent replied Β· 28 November 2023
Thank you Stephanie. It was a delight working with you and we hope you are enjoying the new home.
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5/5
GoogleThis is the second time weβve bought through Paul Graham and once again they found us our dream home. We were so set on one direction, but they encouraged us to consider a new idea, and it turned out to be absolutely perfect. The home they found for us ticked every box, and weβre so grateful for their insight, guidance, and support throughout the process. We wouldnβt hesitate to recommend them. Thanks again
Hayley Β· 9 September 2025
Agent replied Β· 14 April 2026
Thank you Hayley. Enjoy your new home!
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5/5
GoogleWas looking to buy a flat and came across Paul Graham. (First time buyer with no clue on where to start) From the start I had a massive amount of help and could not be happier. Jacqui was an absolute Godsend and didn't complain once when I was pestering her for information about lease extensions etc, even on her holidays, bless her! Thank you all so much for your help. Cannot recommend them enough, especially if you are a first time buyer with no experience.
Becky Β· 7 February 2023
Agent replied Β· 7 June 2023
Hi Becky
We are delighted that you had a good experience buying your first property and thank you for taking the time to comment.
Enjoy your new home!
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5/5
GoogleJacqui was very helpful in our moving process and helped us along the process
Calum Β· 14 December 2025
Agent replied Β· 28 December 2025
Thank you, Calum
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5/5
GoogleThe guys at Paul Graham Wallington were fantastic from start to finish when buying our house. Great communication and excellent management when navigating all issues which arose throughout the chain. They were calm, professional, polite, understanding and worked extremely hard to make that we managed to move in as quickly and with little stress as possible. Even post move they continue to assist with reputable contacts to tradesmen and advice on things to do in the area. Most definitely recommend Paul Graham to anyone looking to buy or sell their property.
Nana Β· 9 November 2022
Agent replied Β· 7 June 2023
Nana.
Thank you for your kind words and we wish you every happiness in your new home.
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5/5
GoogleLisa and all her team were truly fantastic during the whole process from beginning to end of selling my Mum's house earlier this year. Extremely professional, considerate, knowledgeable and respectful of all my Mum's wishes and circumstances. What could have been a really stressful situation was amazing with a perfect outcome for everyone involved. Many thanks and would highly recommend this business.
Nikki Β· 28 November 2025
Agent replied Β· 28 December 2025
Thank you for your kind comments. It was a pleasure to work with you.
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5/5
GoogleI used Paul Graham to sell my flat and they were also the estate agent for the house I was buying. It was a long road to completion due to various issues along the way with my buyers and my solicitors but throughout the process Jacqui and Lisa worked really hard to keep me informed, provide advice and keep communication flowing through the chain in order to retain my onwards purchase. I would definitely use them again and would recommend to others. I love my new home and would like to thank Lisa, Jacqui and the rest of the Wallington Paul Graham team for all their support and efforts πππππ
Nicola, Charlie & Hank π
N Β· 10 September 2022
Agent replied Β· 7 June 2023
Thank you for taking the time to comment on your experience. We appreciate your kind words. Enjoy the the new home.
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4/5
GoogleWe recently sold my mums house through Paul Graham in Wallington. My mum, recently widowed and with dementia was having to move into a care home. We were very nervous about the sale process as mum was still living in her home. Greg was very kind and sensitive to our situation regarding viewings and worked hard to ensure viewings happened safely and without inconvenience to mum and her carer. Thank you also to Lisa who helped and guided us through the sale.PositiveResponsiveness, Professionalism
Caroline Β· 25 August 2022
Agent replied Β· 7 June 2023
Thank you for your kind words. Glad it worked out for you all.
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5/5
GoogleMy experience with Paul Graham Wallington was the best I'd ever had with estate agents. Unlike many other agencies, they didn't just help me find a buyer for my property, but also really helped pushing things forward by constantly being in touch with other parties in the chain as well as their solicitors. I'm confident that without Lisa and Jacqui's expertise and constant support the whole process would have taken much longer. I would recommend Paul Graham without hesitation - they are professional, responsive, nice to deal with and worth every penny.PositiveResponsiveness, Professionalism
Irina Β· 25 August 2022
Agent replied Β· 7 June 2023
Thank you for your kind words, Irina. We are delighted to get you moved and happy that we could also find you your new home. Happy new year!
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5/5
GoogleBrilliant and Excellent service
As a first time buyer and self-employed person I didnβt really know how to approach subject of buying my firs property. But with Paul Graham (Wallington) everything seems easy and stress free.
Jacqui and her team help me with viewing flat and then with all the process of buying it. Jacqui was chasing sellers solicitors as well as mine to make sure that all paper work was done on time and she was keeping me updated all the time. And there was no problem when it comes to explaining all the aspects of purchase. Very helpful and always on a phone or email when I needed any advice.
I would like to say thank you to all of the Paul Graham (Wallington) team for an amazing effort and all the help.
Best wishes to all.PositiveResponsiveness, Quality, Professionalism, Value
Piotr Β· 25 August 2022
Agent replied Β· 7 June 2023
Piotr,
Thank you for your comments and it was a pleasure working with you. Enjoy your new home!
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5/5
GoogleFrom start to finish, Paul Graham made the selling and buying process easy! At times, what could have been stressful situations were handled professionally and quickly to ensure that everything progressed smoothly. They handled everything; dealing directly with brokers and solicitors to make the process as stress free as possible. When calling the office, all members of the team were well versed and it was never a case of having to wait for a particular agent to be in to help. I can't thank Lisa and her amazing team enough for helping us find our dream home. I would 100% recommend Paul Graham without hesitation. Thank you x
Jackie Β· 11 August 2022
Agent replied Β· 7 June 2023
Hi Jackie
Thank you for you kind words and we hope you enjoy your new home.
Thank you for your comments, it was a pleasure working with you an hope you enjoy your new home.
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5/5
GoogleRonnie is very friendly, knowledgable and easy to get on with! He has made this process much easier for me :)
Rosie Β· 27 August 2025
Agent replied Β· 10 September 2025
Thank you.
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5/5
GoogleIt has been 30 years since we moved house and we were apprehensive about the whole process.
Our first buyer fell through days before we went on holiday and Lisa said forget everything weβll take care of re-listing and selling, just enjoy your holiday. They found a new buyer within days and the whole team at Paul Graham have been nothing but helpful and supportive throughout the process. Jacqui has constantly chased people to make sure a sometimes frustrating process has made it through to completion.
A great professional team, highly recommended.
Steve Β· 14 April 2025
Agent replied Β· 23 November 2024
Thank you for the kind words, Steve. Glad you were pleased with the service.
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5/5
GoogleJust completed a house sale as estate executor. I don't live locally and needed an agent I felt I could trust.I was also keen to appoint a local independent company who knew their market.
Lisa came to view the property and gave the initial valuation for probate and kept in touch over the next few months giving support and advice without any pressure to market the property before I was ready.
All viewings, offers and buyer suitability were managed very effectively.
Once an acceptable offer had been made, Jacqui took over looking after the sale. I was kept up to date regularly with the sale progression.
I can honestly say the support I received from both Lisa and Jacqui during the whole process was outstanding.
Pauline Β· 14 April 2025
Agent replied Β· 9 January 2025
Thank you Pauline. We are delighted you chose Paul Graham and appreciate you entrusting us with your business.
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5/5
GoogleAfter a very bad experience with another agent, we turned to Paul Graham after a friend recommended them. From our first call with Lisa through to a quick and successful sale, the communication was very good. Best of all they're down to earth and easy to work with which made the pretty stressful process of selling our home as smooth as it could have been. Highly recommend!
Steve Β· 27 August 2025
Agent replied Β· 10 September 2025
Thank you Steve. Glad to get you there after a false start. Thank you for kind words.
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5/5
GoogleExtremely professional, responsive, friendly, and detail-oriented team. No exaggerations here.
End to end, starting from arranging the viewing until the completion were handled with utmost care and professionalism.
Jacqui and Greg went extra miles, even reached out to the seller-to-sellers, their solicitors, collaborating with all parties incl the upper end of the chain, making the buying-selling happen as smoothly as possible and importantly within the stamp-duty holidays. I wouldn't have expected more than this.
Jacqui used to proactively update me with the sales activities from time to time in a non-technical way.
Overall it was a great experience. I wish them good luck and more business in the future.
Also, I would like to add this: "Harry knows that buying your home isn't child's play either..."PositiveResponsiveness, Quality, Professionalism, Value
Nirmal Β· 24 November 2021
Agent replied Β· 23 November 2024
Thank you for your kind words. We hope you enjoy living in Wallington and enjoy your new house.
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5/5
GoogleThe whole experience selling through Paul Graham has been excellent we would like to thank all the staff especially Jacqui who has been brilliant thank you so much
Maria Β· 14 April 2025
Agent replied Β· 24 August 2024
Thank you, Maria
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5/5
GoogleExtremely professional, responsive, friendly, and detail-oriented team. No exaggerations here.
End to end, starting from arranging the viewing until the completion were handled with utmost care and professionalism.
Jacqui and Greg went extra miles, even reached out to the seller-to-sellers, their solicitors, collaborating with all parties incl the upper end of the chain, making the buying-selling happen as smoothly as possible and importantly within the stamp-duty holidays. I wouldn't have expected more than this.
Jacqui used to proactively update me with the sales activities from time to time in a non-technical way.
Overall it was a great experience. I wish them good luck and more business in the future.
Also, I would like to add this: "Harry knows that buying your home isn't child's play either..."PositiveResponsiveness, Quality, Professionalism, Value
Nirmal Β· 25 August 2021
Agent replied Β· 7 June 2023
Thank you for your kind words. We hope you enjoy living in Wallington and enjoy your new house.
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5/5
GoogleI instructed Paul Graham - Wallington in the sale of my late Father's flat. The level of service from all of the team, from market appraisal and advice, to notification of Completion was exceptional. As a retired Estate Agent with over 40 years experience in the business, I can honestly say I don't believe the quality of their helpful, courteous, and knowledgeable service could be improved upon.
David Β· 7 February 2023
Agent replied Β· 7 June 2023
Thank you David. It was a pleasure working with you.
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5/5
GoogleI can't thank everyone involved at paul graham enough for there help with the purchase of our property kept us informed from start to finish with what was going on even done extra that wasn't there job, they also fit us in at short notice for viewings that worked for our schedule and helped everything go smoothly
Daniel and Lauren
Dan Β· 4 September 2025
Agent replied Β· 10 September 2025
Thank you Daniel & Lauren. Enjoy your new home.
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5/5
GoogleA brilliant team. Helped me enormously with an extremely complicated (and unexpectedly long-winded) conveyancing process. Lisa and Jacqui fought my corner on numerous issues and went above and beyond at every stage. Thank you so much: so happy we got there in the end!
Alice Β· 14 January 2026
Agent replied Β· 14 April 2026
Thanks for your comments, Alice. So pleased you got there in the end.
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5/5
GoogleVery helpful, with sale of my property. Buyer was found promptly and sale was smooth with regular updates from the team. β¦
Sean Β· 14 April 2025
Agent replied Β· 24 October 2024
Thank you Sean.
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5/5
GoogleWe recently purchased a property through Paul Graham in Wallington. Whilst the process was quite long due to waiting on the chain, Jacqui and Greg kept us informed throughout the whole process and did a lot of chasing the onward chain to get us to be able to complete. I would highly recommend their services!
Paul Β· 2 June 2023
Agent replied Β· 7 June 2023
Thank you Paul. We look forward to handing you the keys to your new home.
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5/5
GoogleI've bought and sold a few properties in my time and I've worked for over 20 years in the industry and NEVER have I come across an Estate Agent as good as these. Their negotiator, Jacqui is quite possibly a saint. She is much more than just a negotiator, she's a voice of reason, a model of efficiency and to be honest, a Therapist!! Do not hesitate, use these people.PositiveResponsiveness, Quality, Professionalism, Value
Euchrid Β· 25 August 2020
Agent replied Β· 7 June 2023
Thank you very much for taking the time to add a review, much appreciated.
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