William H Brown Wakefield reviews

★★★★★ 1/5

Google

Absolutely diabolical Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!

Natasha · 22 June 2023

★★★★★ 2/5

Google

The lady that valued my house was lovely she went through everything in great detail. That's where the good ended. My house was empty - (no one living in it) WHBrown said they will do all the viewings. Out of 7 viewings they did 1. And at this viewing they left a light on in a back room. If it hadn't of been for a viewing the next day done by myself this light wouldn't of been found on. (The price of electric Nov 22 is not a laughing matter.) I did receive an offer on my property 20,000 /25,000 below the market price. I declined the offer. I never heard anything again from WHB regarding this offer. In total I was very disappointed with the service I received from Browns. If I do decide to sell in the future I will definitely use a different estate agent.

Sally · 22 June 2023

★★★★★ 5/5

Google

I am currently having dealings with this company and in particular Laura, Abigail and Elliot. They are so professional , organised and prompt. I cannot stress enough just how pleasurable it is to do business with them If thinking of renting/buying/selling look no further. You won't regret it.

Susan · 22 June 2021

★★★★★ 5/5

Google

I cannot commend William H Brown in Wakefield enough. I was able to sell my house during this difficult period. Shelby in particular should be singled out not only as a great asset to William H Brown but also a shining example to her profession. She went way above and beyond anything expected in helping me move onto my next home.Thank you so much.

Chris · 22 June 2021

★★★★★ 5/5

Google

Myself and my partner had a mortgage advice meeting today with Joe who was very professional and friendly. Everything about the meeting was easy and all aspects explained well. The staff downstairs Shelby and Louisa were very welcoming, it was all in all a very pleasant experience.PositiveProfessionalism

Stephanie · 22 June 2020

★★★★★ 5/5

Google

Sophia Graham on the mortgage team was a star. She went above and beyond to help me with my first home purchase and I could not recommend her enough!

Rachel · 22 April 2024

★★★★★ 5/5

Google

I started renting through WHB in May this year, and they’ve been great. Especially Abigail in the Wakefield office and Emma in the Management Centre. Really friendly professional staff, any issues I’ve had have been sorted quickly and efficiently. I’d definitely recommend using them. Good job.

Christopher · 22 June 2020

★★★★★ 1/5

Google

Absolutely avoid this company if you are considering renting a property. The service is shocking at best and have literally lost over two thousand pounds with terrible management. I opted for a fully managed product and as it’s spit through H Browns and Sequence that they don’t even communicate with one another and then blame it on the other department. Please please look for other letting agents and save countless days of stress.

Philip · 22 June 2023

★★★★★ 1/5

Google

Moved into new property over 2 weeks ago chap came and knocked on door to ask if house was still for sale even though it said sold on it I phoned whb to ask for sign to be removed but it’s still there not a very good estate agent . sold our house Through ewe move and they removed the sold sign day after new owners moved in need I say anymore

Peter · 22 June 2023

★★★★★ 5/5

Google

William H Brown Wakefield were absolutely first class in helping us to rent a fantastic property. The level of service and communication was first class and we were updated and involved in every step of the process. Abigail was particularly outstanding but the whole team are fantastic.

John · 23 June 2019

★★★★★ 1/5

Google

Sad to have to write this but following a very poor experience I feel like I have an obligation to others. I was trying to purchase a property with them, however after months of trying to get the purchase through we were finally informed at the last minute that there was a fire safety problem, which transpired to be that the building was covered in Grenfell cladding. To make matters worse, it became clear that this was known about before we began to try and purchase the property. At point this was disclosed the purchase became impossible, and we were forced to pull out and incurred over a grand in solicitors fees any other costs that we cannot get back. Whilst I would like to give WH Brown the benefit of the doubt, I am sad to say that they are still listing properties in the same development (Navigation Warf, please steer clear) for sale. I find this very hard to justify, as they are basically either wasting people’s money on legal fees for properties which are unsalable, or trying to hide this fact and leave the next owner to pick up the pieces. Either outcome is clearly not on. I have asked them directly if they plan to take the other properties down, but have not had a response.

Alex · 22 June 2022

★★★★★ 5/5

Google

We have used this company a couple of times and could not recommend any higher. We put our house on the market on 26 June 2021. We had viewings lined up with in 24 hours. I received text messages giving me the full details of the viewers. The first couple to view had a property to sell. They signed up with William H Brown who sold prior to photos being put on the internet. The sale completed on 29 September - even in the midsts of the chaos of the stamp duty dead line! Thank youPositiveResponsiveness, Professionalism

Tracy · 22 June 2022

★★★★★ 1/5

Google

After using William H Brown to try and buy our first property which fell through, we feel the communication was appalling. Our mortgage advisor had already pre warned us about using William h brown but as this was our first time buying we decided to go for it anyway as, at the time, we felt the house was right for us. Knowing what we know now after using a much more respectable estate agency to buy our home we can reflect on how poorly this branch treat their customers. The offer process was a constant bidding war, when they finally asked us for our final offer it took 4 days for anyone to get back to us, during this time we were left constantly chasing things up and always brushed off and told that someone will call us back(which of course they never did) there was no reassurance whatsoever, wasn’t till the last second that our offer was accepted. Then it was the same process throughout the buy. Always chasing up, nobody getting in touch with our mortgage advisor and solicitors, our emails were ignored and every time we or our advisor called we would get excuses like “they are on their break” or “they are on a half day today” and things were really dragged out. It’s a blessing in disguise that we didn’t end up buying this property with WH Brown because we probably wouldn’t have even moved in by now. If you want to buy a house and make quick progress within a decent time frame I’d seriously avoid.NegativeResponsiveness, Quality, Professionalism

Sarah · 22 June 2022

★★★★★ 4/5

Google

Staff were helpful in finding new tenants and keeping me updated.

Snow · 25 November 2024

★★★★★ 5/5

Google

Abby is absolutely amazing! I've done nothing but pester her for a week! She has bent over backwards to help me with my move and sorted out all the paperwork. She's polite and nothing is too much trouble! Thanks Abby :)

R · 22 June 2020

★★★★★ 5/5

Google

Can’t fault Liam really did his best for us buying our first home ! Was lovely through out what was a very very long journey and very frustrating and went above and beyond to help ! Also can’t fault other staff all happy and cheery when I spoke to them on the phone and was a breath of fresh air after using another estate agent previously! Also appreciated the gift box ! Would recommend and thanks again !PositiveProfessionalism

Charlotte · 22 June 2022

★★★★★ 5/5

Google

Charlie came out to value our house and explained the process with great detail. We got a viewing straight away and an offer too. The communication and help we got Annette Lucy and others was amazing. No question was too big or silly. Highly recommend these to anyone: thank you so much for selling our house and getting us more than we hoped for the sale.

Rachel · 22 June 2023

★★★★★ 5/5

Google

Was very polite and explained they would help us with everything given we are elderly and naturally worried about such a challenge at this time in our lives.

Jackie · 25 October 2023

★★★★★ 1/5

Google

I've never experienced such bad 'customer service' in my life so far. Branch unresponsive, take weeks to reply, if at all, then deflect blame to head office, head office in return reply with bog standard responses that are copy, paste and aren't relevant. The left arm doesn't know what the right arm is doing. Failed to carry out basic duties such as, change direct debit date for months, confirm payment schedule was agreed or reply to emails and phone calls. Having spoken to someone in the industry, she told me they are renowned for not working on behalf of the tenant and being purely for the landlord. Completely agree. You get treated as if you are worthless. Avoid!! Completely inept and dangerously negligible customer 'care' skills.NegativeResponsiveness, Professionalism

Alyx · 26 August 2021

★★★★★ 5/5

Google

I sold my property with William H Brown Wakefield. Their service from start to finish was amazing. Nothing was too much trouble when I called them and they were always very supportive. Charlotte who looked after me was outstanding and a real asset to the company. She kept me updated from the start through to completion and made selling my property in these testing times flawless. Anyone considering selling their property should definitely give them a call. They will not be disappointed. Well done to everyone xPositiveProfessionalism

Nicola · 26 August 2021

★★★★★ 5/5

Google

As a first time buyer I was clueless with the process but William H Brown have made the journey a stress-free one! Lucie & Joe have both gone above and beyond for us. Lucie has always been on hand with all the advice/questions I’ve had from day one and always been so lovely and efficient. Joe has worked his socks off and exceeded my expectations in finding us the best mortgage, he has kept in touch every step of the way and couldn’t have done any more for us. Their service has been amazing and I would highly recommend the whole team to anyone! Huge thank you

Danielle · 22 June 2021

★★★★★ 5/5

Google

We are buying a property through WHB and Really pleased to say we have now completed. Like a lot of purchases it was not always plane sailing but whenever we encountered an issue we called the office and we were met by a buzz of positivity from Shelby, Charlotte and Annette From this experience I would definitely say that if I wanted to sell or rent out a property I would be using this firm. They give you a feeling that they actually care and in this industry that is sometimes lacking, not here though. I wanted to give the whole team a big Thank you and we cant wait to pick up the keys for our new property.PositiveResponsiveness, Professionalism

Ken · 22 June 2021

★★★★★ 5/5

Google

A big thank to Liam and all the staff at W H brown in wakefield nothing was too much trouble l would definitely recommend them.

Carolann · 22 June 2022

★★★★★ 5/5

Google

Staff are very helpful and even though they are very busy, they pay attention to you and assist as much they can. Thank you

Sara · 24 November 2023