William H Brown Wakefield reviews

★★★★★ 1/5

Google

When I rang the office staff are friendly and helpful but there was a mix up with my viewing appointments, I left a telephone message and no-one got back to me. I have viewed a house now but the feedback link they sent does not work. Quite a fiasco!

Dianne · 22 June 2020

★★★★★ 5/5

Google

Liam was in regular contact throughout which helped move things along and give reassurance that all was still on track. Would recommend.PositiveQuality

Andrew · 22 June 2022

★★★★★ 5/5

Google

Great dealings with the WH Brown Wakefield team: Abi, Izabela and Charley. Communicated mostly with Abi, who was an absolute star throughout. Always rapid when communicating and great at finding solutions to any issues we had. Abi and Izabela both very helpful and offering good advice when needed. Very professional and responsive. First class experience, which went well beyond our expectations. A big thank you to the Wakefield team! Peter and WeiPositiveResponsiveness, Quality, Professionalism, Value

Peter · 26 August 2021

★★★★★ 5/5

Google

A superb agency! The staff are very professional and have provided excellent communication during the sale of our property. We particularly appreciated the work of the branch manager Louisa, and the sales team members Louise and Shelby who have helped to ensure things run smoothly in an otherwise stressful situation. Joe the mortgage advisor has also been a real help to us throughout the whole process and we will therefore use the Wakefield Branch again in the future. Thanks again!

Lewis · 22 June 2020

★★★★★ 5/5

Google

FIRST CLASS SERVICE Highly Recommended Thank You WH Brown

Kevin · 22 June 2023

★★★★★ 5/5

Google

House selling can be stressful at the best of times. I approached the process aware that 'estate agents' are often considered poorly. However I was impressed enough with the initial contact from WHBrown that I signed up with them. From then on I was met with a professionalism that I was pleased with. The photographer was great, the alterations to the house profile online were easily achieved. The ongoing contact during the final stage of the sale was extremely satisfying. The process was still stressful at times, but WHBrown did all they could to make this a good customer experience. I would highly recommend this Wakefield branch, and commend in particular, Annette.

Jamys · 23 June 2019

★★★★★ 1/5

Google

Very poor experience as potential house buyers. Pressured into appointment to sell us mortgage brokering before we were able to book viewings - mortgages on offer weren't even the most competitive on the market. Staff were abrupt when taking offers, slow to pass on communication between buyer and seller and had poor ICT training (refusing password protected files as they couldn't open them.) On one occasion, a staff member completely ignored my email as (I quote) "it was nothing to do with her." Our purchase fell through after survey. Staff stalled passing on a revised offer for a fortnight and eventually tried to convince us we had received bad advice from our trusted solicitor and surveyor. Not recommended.

R · 23 June 2019

★★★★★ 5/5

Google

Everything was fine no problem at all

Nige · 22 June 2023

★★★★★ 1/5

Google

shocking, put a tenant in our property 12 month contract. Asked for a set up fee was charged for management which we did not ask for. luckily solved due to complaining, tenant now in arrears 2 months not paying rent after first 6 months as the parents payed first 6 for months for the tenant. Its now costing us to evict not to mention loss of rent. while the tenant sits happy not paying rent till eviction or end of the 12 months contract. baring in mind other agents set up for 6 not 12 months. No guarantor , as we were told he did have one but now doesn't. We apparently was informed of this risk we took?? but who puts a risky tenant into a property in the first place ? we trusted them as thought they had a good rep. huguley let down . landlords avoid using these agents or make sure you read the small print carefully cause these agents dont care !! we could of done a better job ourselfs cannot believe it has come to this nightmare !!! :(

Mark · 23 June 2018

★★★★★ 1/5

Google

We used W H Brown to rent a property from for a year, after 8 months we bought our own and decided to stay where we were renting and do some renovation work on our own house. We then got an email from Sequence(head office?) as the tenancy was a couple of months from the end asking if we intended to extend it. We explained that we had bought a house etc and we would go on a month by month agreement until the work was done on our house. Less than a week later they issued us with a section 21 notice, ie they effectively evicted us because we wouldn't sign up for a year. Because of this we've had to pay our builder to do extra work and a decorator as there was no way we could've got the work done just on weekends which is what we intended. I'll never ever trust this company again, nor will I ever recommend them to anyone. Seriously, do some homework and check on their reviews, they're a real eye opener, I wish we had :(

Frank · 23 June 2018

★★★★★ 5/5

Google

Abigail and Nathan at the Wakefield branch were brilliant. Made the whole process of moving less stressful. Everything was explained clearly and I was always kept updated. Would highly recommend.

Deborah · 23 June 2019

★★★★★ 1/5

Google

I am a landlord of 1 property and used these guys as letting agent for 12 months. I am not exaggerating when I say the worst customer service I have ever received. They use a 3rd party called sequence to manage the letting and there is zero communication between them. They allowed someone to view my property who damaged some blinds during the viewing. They promised me more than 10 times that they were going to fix the blinds which never happened. They also sent people to view my property and forgot to tell me they were coming. Now the tenancy has ended and they are still chasing my tenant for overdue rent as they have not realised the tenancy has ended. They also owe my tenant her bond back which has been asked for several times. They never return calls, never communicate to each other, just generally bad basic customer service. The only thing they can do is take money. 1 star is 1 too many.

Daniel · 23 June 2017

★★★★★ 5/5

Google

Abi was great in getting back to us so quickly and helping us get moved in! Highly recommend 🙌PositiveResponsiveness, Quality

Rick · 22 June 2021

★★★★★ 5/5

Google

I recently began renting with William H Brown and was incredibly satisfied and impressed with the professionalism of Abi and Elliot. They both did an outstanding job in helping me locate a property which suited all my needs, and went above and beyond when it came time to secure it. I couldn't recommend them more highly, two of the best real-estate agents I have come across!!PositiveResponsiveness, Professionalism

Matthew · 26 August 2021

★★★★★ 5/5

Google

Fabulous service from William H Brown, especially Abigail in the Wakefield office, she couldn't do enough for us all the way through the process.

Karl · 22 June 2020

★★★★★ 5/5

Google

Great staff excellent service I got from staff and market adviser Debbie Fletcher never give up till she got you what you need iam glad I went there for my first time buyer I recommend the Wakefield branch to anyone who first time buyer or not yoy get the service you pay for and they are cheaper then anywhere I looked at . Thank you for the service you have provided me.

Ahmed · 22 June 2020

★★★★★ 1/5

Google

Ignore emails. Give information out to 3rd parties.

Themadmooo · 22 February 2024

★★★★★ 1/5

Google

Tried looking for propert wf4 sign outside not on website poor service 2 weeks later

Susan · 26 August 2023

★★★★★ 5/5

Google

great customer service

Osama · 23 January 2024

★★★★★ 5/5

Google

Swapped to Browns, sold really quickly for more money, so pleased, Louisa was amazing. Highly recommend. Thank you!

Alex · 23 June 2019

★★★★★ 5/5

Google

Always a great service, staff are brilliant and always willing to help! Rented a house for over 5 years with them and never had a spot of bother. Landlords of the house were useless but the letting agents always got on to them for us and work was always completed when this happened. Definitely recommend for anyone looking for a new house.

Toby · 22 June 2020

★★★★★ 5/5

Google

Can safely say that William H Brown's have been brilliant throughout the process of us buying our house. Would definitely recommend them to anyone. We had difficulties with different things to start with due to covid and everything being slowed down but everything we asked of them they were able to help right the way through.PositiveResponsiveness, Professionalism

Ash · 22 June 2021

★★★★★ 5/5

Google

Could not fault the service this branch has provided for us to make buying our first home so simple. Both Shelby & Joe have gone above and beyond for us, keeping us updated in every step of the process! Thanks again for all the hard work you’ve put in to make this as easy as possible for the both of us!

Danni · 22 June 2020

★★★★★ 5/5

Google

A very nice young lady came to value the house as prices are now shooting up. Unfortunately we are unable to sell at the moment but hope to do so in the not too distant future. We were very happy with the experience and the valuation. Thank you.

Jean · 22 June 2022