Trusted Agent profile · Wakefield
★★★★★
278 reviews across 1 platform
2 Wood Street, Wakefield, WF1 2ED
William H Brown's office in Wakefield, at 2 Wood Street, is rated 3.9 out of 5 across 278 reviews on 1 platform, including 278 Google reviews rated 3.9.
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
5/5
GoogleThanks Georgina for all your help, very informative, thanks beth for supporting me throughout. Ready to settle into my first home🏡 …
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly agents, great service from imogen
We are thrilled to hear that Imogen provided you with exceptional service! Our team strives to deliver friendly and efficient service to all of our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely delightful experience in renting a property through William H Brown. The process was efficient and stress free; with a virtual viewing and every form in digital format it made moving 220 miles a lot more desirable!! All the staff were very charming and extremely helpful; especially Charley, she is a credit and could not answer the phone anymore cheery! Perfect! Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCannot praise William H Brown enough, especially Abi in Lettings who has been absolutely wonderful! She is always there if you need her and has made the process feel so easy. She has also given me a really personalised experience, which I have really valued as it has allowed me to feel at ease and actually be excited about moving, rather than it be stressful. Definitely the best experience I have had with a letting agent.
2/5
GoogleI was disappointed with the flexibility of the offering to landlords here. Most estate agents will flex based on a landlord requirements. I was looking for a reduced version of 'tenant find' and was surprised to find that they have no options in relation to this even for portfolios. Attitude was quite dismissive.
1/5
GoogleExceptionally Poor Service. You get passed from pillar to post. Really incompetent and lazy staff, slow processes and systems. As a landlord I dont have time to chase them continuously for things they should have sorted out weeks ago. They let the property to a person who trashed the flat and now I am struggling to get my deposit back.
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent Team, Louella made a good start with appraising my property, but I can't praise Shelby high enough. She has literally worked her socks off to get my sale through, & couldn't have done any more. The whole team have done an excellent job, always passing messages or helping where required. I would highly recommend them for any prospective vendor. Huge thank you to all.PositiveProfessionalism
5/5
GoogleI am a first time buyer and I found a house that I was keen to view, Shelby went above and beyond to arrange a viewing for me and supported me in every way she could. After my viewing Louisa was very prompt to ensure I had all of the paperwork I required. Both Shelby and Louisa have been amazing in supporting me with purchasing my first home. Thank you!
5/5
GoogleW H Brown. Turning dreams in to reality. The service is first class, global pandemic, what global pandemic? I would recommend W H Brown to anybody, a high quality service by everybody at the estate agents, pleasant, polite and professional. I like to thank two people in particular, Sellby, sorry, Shelby, it should be Sell by, hard working, enthusiasm in abundance, it’s infectious and boy can this Lady sell. Annette, what can I say about this Lady, calmness personified, reassuring and ultra professional. Once again, this my fourth time selling or buying through W H Brown and they’ve never failed to deliver. Did you meet my expectations? no, you exceeded them once again. A big thank you to all the team at W H Brown and I wish all the best for the future. Kind regards Nigel (highly delighted once again)
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleI had a very positive experience purchasing my property through William H Brown Wakefield. Despite it being a very busy period before the stamp duty deadline, I was kept well informed and updated throughout. Charlotte was fantastic and her support was greatly appreciated and made my journey much easier. I'd be happy to use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI was promised that I wouldn't be out of pocket should my house sale fall through, unfortunately after 6 months of hassle my sale collapsed after my seller pulled out. I was left with an £800 bill with nothing to show for it! Don't be taken in with their false promises, the worst estate agents I have ever dealt with!!
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Google#ShelbyShallSell After playing the field using various different estate agents over the years. I stumbled across the delight that is Shelby! She goes above and beyond and has sold the house within days of listing! #Vote4Shelby If anyone challenges that Shelby is the best seller (stupid suggestion I know) I’ll challenge them too a dual outside the branch. May the odds be ever in your favour.
5/5
Google#ShelbyShallSell After playing the field using various different estate agents over the years. I stumbled across the delight that is Shelby! She goes above and beyond and has sold the house within days of listing! #Vote4Shelby If anyone challenges that Shelby is the best seller (stupid suggestion I know) I’ll challenge them too a dual outside the branch. May the odds be ever in your favour.
5/5
GoogleAbsolutely fantastic service from William H Brown, especially by Abi Peace! Abi is personable, professional and provides excellent service at every stage of the renting process. She helped me to find a property that suited me and ensured that any changes in plans were communicated in a clear and timely manner. I am more than impressed. 11/10!PositiveQuality, Professionalism
5/5
GoogleWith being a first time buyer, I worked with Sophia Graham as my financial advisor and I can’t recommend her enough. Made the entire process as quick as easy as possible, even with the lack of knowledge of the process from myself!
1/5
GoogleThis is a deeply immoral company. William H. Brown repeatedly lied to us, verbally promising to repaint, clean, and remove the landlord’s garbage left behind, to get us to sign a lease agreement. Being trusting (and because they pressured us that it needed to be signed *that day*) we signed our lease. When we moved in, the things they agreed to do hadn’t been completed. We followed up, thinking it had been an honest mistake, and they said, “Huh. We don’t remember anything about that. Do you have it in writing?” My stomach dropped. It was like a Twilight Zone episode. Two days earlier, I’d chatted with this woman about which colours they should use for the repainting...and now she was pretending it never happened. We didn’t have anything in writing (as was their plan) because they never replied to our emails; they always called us over the phone. The whole thing was calculated and deceitful. We asked to speak to a manager repeatedly and our calls were never returned. The repairs were never completed, it was poor service every step of the way, and it took over a month of us calling weekly to get our deposit returned at the end of our term. Word of advice: if you have to work with this unethical company, get EVERYTHING in writing. They are not to be trusted.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@williamhbrown.co.uk and we can look into this further for you.
5/5
GoogleFriendly, professional staff. Abigail and Charley were helpful from the first day I enquired about a property to rent. They were reassuring and couldn’t be more helpful. I was able to successfully secure the property I was interested in and move quickly and easily, despite all the current lockdown restrictions. I’d highly recommend using!PositiveResponsiveness, Professionalism
5/5
GoogleWe used William H Brown to sell our house and they were great - negotiating the price, chasing solicitors/information from 3rd parties etc. they really helped with the whole process.
Thank you for your glowing 5* review Sarah. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleMy husband and I have recently worked with a member of the team at William H Brown in Wakefield, Abi Peace, Abi was from the outset professional, informative, and very thorough. She is evidently expert in her field of work and a true asset to the Team at WHB. Thank you Abi. Ruth and Simon HudsonPositiveResponsiveness, Professionalism
5/5
GoogleVery personal and friendly service throughout! Moving house can be stressful, but the team were great in giving us help and updates when we needed them, often in very quick time. Big shout out to Charley and Abi for their help as well, they're a huge credit to your firm 😊PositiveResponsiveness, Professionalism
5/5
GoogleWhat an amazing team.. Always there when I needed them. Very supportive during lock down and the only link I had when solicitors not responding. From valuation to viewing to negotiation then offer and completion easc individual was amazing. A high class service from a professional team. Thank you so much Marie ClarePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThroughout my experience with W H Brown buying my new property Shelby Ebbit was fantastic. Despite the constant frustrations of my solicitor and the sellers solicitor Shelby was always approachable and quick to give me updates as and when they happened. She was polite and always approachable. Huge thank you :)
4/5
GoogleWH Brown Wakefield was our first point of contact in order to help us renting one of our apartments. I really found most of the staff to be extremely cooperative and helpful especially Ms Abigale Peace. I was really impressed with her kind and cooperative nature. I would personally recommend the services of their Wakefield office. .
1/5
GoogleIf your thinking of renting a property AVOID this branch!! Rented a house through them for a year the inventory wasn’t completed correctly and the moving in paperwork was sent a week after move in. A year later we have moved out and have been chasing for our bond back for nearly 2 weeks it’s got to the point where the landlord has had to physically go into the branch to demand they pay us and get it sorted. First ask for email with bank details to request YOUR bond back which is just crazy to me then ignore that send a further 4 emails no response. Call them and if they recognise your number they won’t answer so you have to ring of withheld, say they don’t manage the property it’s find a tenant only but they took the bond of us :/ this branch are that lazy and shocking they give you number for deposits at head office so you call and they know nothing about it because the branch have not requested the money back or let them know. Avoid Avoid
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