William H Brown Wakefield reviews

★★★★★ 5/5

Google

I highly recommend Sophia as a mortgage advisor, she has helped guide me through a not so straightforward purchase while making sure I was kept up to date with the progress of things. Excellent customer service, I won’t use anybody else!

Gemma · 26 August 2023

★★★★★ 5/5

Google

Requested a viewing via Right Move and within minutes received a phone call from Damien and William H Brown Wakefield. Incredibly friendly and informative and a viewing arrange for next week! Very helpful, thank you!

Ciara · 11 November 2025

★★★★★ 5/5

Google

Very impressed with this team. Damien and Steven have been excellent. Very approachable and reliable. Sorted our house rental swiftly. Highly recommended.

Khurram · 16 February 2026

★★★★★ 5/5

Google

We arranged our mortgage through Sofia Graham, we feel 5 star's isn't enough, due to our circumstances we were given a limited time frame to have a mortgage set in place, Sofia went above & beyond and managed to get everything sorted well within the time frame meeting all our requirements. Sofia kept in contact throughout the whole process so we were well informed and kept up to date. We highly recommend Sofia.

James · 22 June 2023

★★★★★ 1/5

Google

Terrible service - we called the office as we could not find the flat we were supposed to view(we had the postcode but no number for the road was provided), lady on the phone was extremely rude and unhelpful, kept saying that they had a lot viewings already booked for the flat and did not help at all. In the end we did not attend the viewing as we could not find the flat. Avoid.

Sim · 23 March 2024

★★★★★ 1/5

Google

Had a harrowing experience with WH Brown Wakefield. Everything till house viewing and referencing were perfect. They were very prompt in collecting the holding deposit as well but then the problem started. Once we got the contract and were about to sign, we were told that this house can not be rented as it failed in EPC testing with a rating of F. While viewing I was told that everything is in place and we can move into the next day (if everything goes ok with referencing). And to our surprise, this testing was done only on the day of contract signing. So basically they lied to us on this. All our emails keep going either unanswered or we get false/half information. Everyone at the office will share different information. On day 5 we were told that the EPC clerk/accessor has already accessed the house and it will get D or E. And also that it will be updated on the website. Then the Landlord went into incognito mode. On day 9 when we called the office, Megan told us that Naa, work has not been done yet and it will take 7+ days to finish the work. When asked about the final date the call was disconnected. On day 16, we were told that the work is still going on and they don't have any idea when it will be finished. They never apologized for their mistakes and goof-ups. And when it came to returning the holding deposit, all our emails and calls went unanswered. These guys are a real scam. Should be avoided at all costs.

Bhupesh · 22 June 2022

★★★★★ 1/5

Google

1 star is too much! Our now new home was on sale with WHB. After days of trying to get through on the phone we had to go into the office to speak to someone. There were phones ringing and lots of staff sat around but seems answering the phone is not a priority?!?!? They never return calls don’t follow up with offers made or questions asked. Even the sellers said they were rubbish. If it wasn’t for the fact that we had the contact number of the seller we would never of made any progress and negotiations were done directly with the seller because of this. I’m not sure WHB even know we’ve moved in! I would not sell a shed with this company let alone a house. AVOID!!!!

Claire · 22 June 2022

★★★★★ 1/5

Google

Made an offer on a property which was initially accepted by the vendor only to be told a week later they had received another offer. We went back for a second viewing and increased our offer. Five days later we saw the property had been sold STC when we looked at the property on-line. Nobody from WH Brown had the decency to call us so I rang them only to be told by Lucy that Shelby left "two" messages which she hadn't. When I spoke to Shelby she thought she had sent the messages but in her words she had been "very busy". Communication skills are everything, unfortunately this is something the staff at this branch are definitely lacking in.

Michael · 22 June 2022

★★★★★ 5/5

Google

Louella really made us feel comfortable about choosing you and very positive Looking forward to selling our property with you. We weren’t made to feel pressured jyst reassured.

Sharron · 11 November 2025

★★★★★ 1/5

Google

Poor communication. Messed about from the start and ended up pulling our offer after it was disclosed on the listing, which ended with us being gazumped by a higher offer. We were ignored for days at a time and still got no response after chasing via call and email multiple times. Avoid.

Aaron · 11 January 2026

★★★★★ 4/5

Google

I have worked with William H Brown as both my mortgage broker and also now as my property agent, and I have always had good experiences with them in both areas. They are professional, easy to work with and always there to help when I have questions or queries. So would recommend and only have good things to say with my experiences to date.

Amy · 26 July 2024

★★★★★ 4/5

Google

During house hunting, Charlie was so helpful and pro-active which made a stressful time much less so. She kept in regular contact with me and was always cheerful and positive at every step.

Helen · 27 July 2023

★★★★★ 1/5

Google

We rented our property out with them had a water leak from next doors guttering causing 1000s of pounds worth of damage which we weren't informed about for nearly 2 years we had the full rental package which was a waste of money , a member of w.h.brown went to inspect our property saying everything was OK it was far from OK, and now our tenant signed for 12 months and has left after 6 months so no rent has been paid and he still has our key, we put a complaint in to them and have heard nothing back next stop is the ombudsman as this has cost us time, money and a lot of stress,

Andrea · 24 February 2025

★★★★★ 5/5

Google

It’s been a pleasure building a relationship with Damien and Steven who have been so friendly, helpful and professional. I look forward to forging a great landlord/letting agency relationship with the WHB team.

Stephen · 7 August 2025

★★★★★ 5/5

Google

After already renting with this branch for 3 years i found myself in a tricky situation trying to find a new property at short notice and unable to visit in person! After speaking to couple of other agents including Abi about potential property i quickly realised the other agents did'nt care about my problems or needs. Abi was quick to help and very professional and within less than 2 days i have agreed a new rental. By far the most helpful person i have dealt with in a long time. Thanks AbiPositiveProfessionalism

Lee · 22 June 2021

★★★★★ 5/5

Google

We used Emma Wilson for our mortgage and could not recommend her enough, really helpful and would definitely use again.

Bethany · 11 November 2025

★★★★★ 5/5

Google

Steven and ruby have been amazing from Wakefield, William H Brown, have been absolutely perfect through the full experience. well Recommended beautiful Team..

Fes · 12 October 2025

★★★★★ 5/5

Google

I brought a property through William h Brown Wakefield. Shelby was kind and responded my message in quick time. I felt frustrated with seller and seller’s solicitor. I received no updated news from seller for more than a month. The long waiting time made me so disappointed. But I appreciated Shelby helped arrange the completion date on 30/9(before stamp duty deadline) that I really urge for. Thank you so much.

F · 22 June 2022

★★★★★ 5/5

Google

Very professional and I feel that they will try and get me the best price .

Stuart · 11 December 2025

★★★★★ 5/5

Google

Amazing support at this branch of WHB. We got 2/3 of the way through purchasing a property when we lost the house. Louisa was the agent we were dealing with and she was nothing but attentive and understanding. She helped us through the process as things developed and it really did make the whole experience less traumatic. We even had some issues months after, Louisa continued to be nothing but helpful until we resolved the issue. Couldn’t recommend them enough, especially considering our purchase was actually unsuccessful.

Alice · 22 June 2020

★★★★★ 5/5

Google

Thank you to William H Brown wakefield team for securing the sale of my house. Nothing was too much trouble, no queries were left unanswered and there was advice at each stage of the process from the team. A special thank you to Shelby and Louisa who both went above and beyond to help in what have certainly been difficult times during Covid-19. A thank you to Dominique too for the initial valuation. We were selling with a different agent previously and the difference William H Brown provided over the previous estate agent was incredible, so glad we switched agents. They were professional, friendly and very helpful. Highly recommended - can't thank the the team enough.PositiveResponsiveness, Quality, Professionalism

Rachel · 22 June 2020

★★★★★ 5/5

Google

Shelby and Louisa at William H Brown Wakefield assisted our house purchase, the service we received was outstanding especially as the sale fell into lockdown restrictions. Our purchase completed extremely quickly and we were able to move into our home. We were kept up to date throughout the process and I know they went above and beyond for us. Excellent in every way. Shelby is an absolute delight to communicate with, nothing is too much trouble, Shelbys attitude is always so positive and friendly, I am absolutely reccomending William H Brown Wakefield.

Pam · 22 June 2020

★★★★★ 5/5

Google

All the staff are very pleasant,friendly and knowlegable.

Keith · 16 February 2026

★★★★★ 1/5

Google

Went for a viewing, spent £32 to get there only for no one to turn up. Had no message to say anyone would be coming or if anyone was running late. All for a property that’s been up for months in an area where they’re taken in days. Avoid at all costs.

Harry · 23 September 2024