William H Brown Wakefield reviews

★★★★★ 5/5

Google

My first time using W H Brown for renting a property. Fast efficient service. Kept me and my partner updated all throughout the process or moving in the rented property. Freya and Damien have always kept us in the loop with literally …

Paige · 16 February 2026

★★★★★ 5/5

Google

Imogen Smithson took me through the process of the transaction. I expected it to be complicated but she took the time to ensure that I understood everything. She was professional, thorough, helpful and a pleasure to do business with.

Karl · 16 March 2026

★★★★★ 5/5

Google

We recently sold our house through William H Brown and it was part of a really tricky chain, but I honestly don’t think we would have completed without the help and persistence of Annette Kenworthy. She went above and beyond throughout the process, keeping everything on track and making a stressful situation so much more manageable. Can’t thank her enough, highly recommend!

Charlotte · 9 August 2025

★★★★★ 1/5

Google

Absolutely disgusting, rude staff. The moment something doesn't go there way, they lose there customer service voice and talk to the other person like crap. I would avoid at all costs.

S · 15 April 2026

★★★★★ 1/5

Google

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 1/5

Google

Had William H Brown out for a valuation on my house, they had been out the previous year and I had agreed a sales price with Chloe. I decided to hold off on the sale for a couple of months and had the office calling me weekly asking where I was at in regards to putting it on the market. I agreed to have them back out and Dominique turned up valued my house £15-20k lower than 4 other estate agents (only having researched my street not any other the exact same houses on the streets around me) I discussed the price previously agreed with Chloe and Dominique went away saying she needed to discuss with Louisa. I never received a phone call back to discuss the sales price, as I mentioned that if my house wasn't to sell within 6 months I would rent it out instead. I think this made Dominique less interested as if I was to rent she wouldn't receive her bonus although I said I would rent through WHB. Isn't it supposed to be a business as a whole not each for themselves, shocking service and I most certainly wouldn't recommend.

Sharni · 23 June 2019

★★★★★ 5/5

Google

Joe Lyon helped us with our mortgage application and also guided us in choosing the right insurance for our home and personal needs. As first-time buyers, the whole process felt overwhelming at times, and honestly we’re not sure how we …

Oliwia · 16 January 2026

★★★★★ 1/5

Google

Absolutely shocking Company, avoid at all costs. They have let a property out for us and could not do enough to get our house on the books. After service is non existent. I have sent several complaints one is still with the Ombudsman. One still ongoing which is pages long. Their responses contradict. We had to evict our tenants due to non payment of rent and they have been no help, they tell lies, treat you like idiots and think they can fob you off. We are thousands of pounds out of pocket and they are just not interested, trying to put the blame on us. We had full management service, they have failed in some of their obligations yet are skirting round their issue and blaming everyone but themselves. Senior management just don’t get involved, there is absolutely no compassion, no interest the only thing I can say they are good at is taking your money. I would give them “0 stars” but unfortunately it will not let you post hence the “1” star. One very dissatisfied, angry customer that is not going away quietly!

Debbie · 23 September 2024

★★★★★ 4/5

Google

The company themselves did a great job with my house purchase. Sophia did a phenomenal job getting me a great offer and was always on hand to answer any questions I may have had. Their choice of solicitors did leave a lot to be desired and I would not recommend them, but the team at William H Brown and Sophia did a fantastic job on their end and I have no complaints regarding their job.

Mike · 2 December 2024

★★★★★ 5/5

Google

Professional and friendly. Really helpful and reassuring. Charley was great all the way through the sale.

Patricia · 25 March 2025

★★★★★ 5/5

Google

I am a first time buyer and William H Brown were really helpful with the process. A lady called Annette booked me a mortgage appointment and they were so helpful. I had seen another broker - and I definitely got a better deal going through William H Brown. I would definitely recommend.

C · 9 August 2025

★★★★★ 1/5

Google

Avoid at all costs, very unprofessional, read the small print before signing your contract when selling with them. Sold a house and they took it off market not doing all there compliance checks of a ltd company, messed around for over 6 months and could have had another buyer but they decided to take off the market immediately. Buyer pulled out after 6 months of ongoing mortgage applications. William h brown showed no interest to sell the property or market it properly. Save your money, used richard kendall and sold within 6 weeks for a lesser fee as a bonus.

Unique · 26 July 2024

★★★★★ 1/5

Google

They must be a very busy estate agents. Or no staff. Tried 5 times and no answer. Trying some other estate agents.

John · 13 April 2026

★★★★★ 1/5

Google

Seems I gave this five stars years ago when we rented a property through this estate agent. Time to rectify that, I think. I could write an essay on everything that went wrong with them, but I'll summarise to the best of my recollection: It started with one of their Liverpool staff contacting us via text and asking if we'd "like" our rent increased. Originally just by 5%. We agreed. Around two weeks later, we were told by her that she meant 15%. Asked us again if we'd "like" an increase. After much deliberation to determine what we wanted to do, we conclusively said no. A week later, she asked us if we'd changed our minds. Because of course we must have. Silly us for making a difficult decision. While explaining yet again that we'd already agreed to a 5% increase but refused to agree to a 15% increase, and that the liability of that agreement lies with the person that agreement was made with, the staff member simply hung up. Excellent professionalism. Later discovered that it was that staff member at fault for the 'misunderstanding' in the first place. They ignored our notice (emailed to their offices, sent via registered mail, and sent to the landlords). They then tried to demand payment. This is over a month after we'd moved out, and landlords had moved their relatives in. Oh, and they, in fact, owed us money. Of course they didn't tell us that, the landlords did. It took them countless emails to various branches (William H Brown is but one head of this hydra) and offices to sort out. Despite repeatedly providing evidence of and confirmation of receipt of our notice. And the time for them to sort it all out? More than two months after we'd moved out and more than a month after our lease ended. During which we were also phoned and asked if there's a carbon monoxide alarm, in a place we'd vacated over a month before. Which reminds me. They will text you to ask about appointments with various bodies such as electricians, plumbers, certifications, inspections, etc. Of course, you can text them back, but they will never respond or in any way acknowledge receipt of your text. They will ask you, the tenant, if the landlord has made an appointment. Why not ask the landlord? Courtesy is not exactly their forte. So, yes, they kept over £1,000 of our money (deposit and monies owed) through the Christmas season, during the cost of living crisis :) Imagine if we depended on it. My advice if you deal with this company: document everything. Get everything in writing. Go the extra mile to cover your bases. They absolutely do not have your best interests in mind. And, clearly, there's no love lost between them and their landlord clients either. We documented everything. I strongly recommend you do the same. And don't rely on getting your deposit back quickly. You've been warned.

Hugo · 22 June 2023

★★★★★ 5/5

Google

Amazing customer service and support without an extreme difficult sale of my family property due to the current market and conditions. Charlie was absolutely amazing at keeping us update throughout the process and showed care and empathy throughout.

Sarah · 23 January 2024

★★★★★ 5/5

Google

Absolutely fantastic service! Louisa and Anette guided me through buying my first home and one failed completion. The communication from them both was fantastic and they did everything they could to get us in our new home with viewing to completion been less than 6 weeks on the second house they found for us! Thankyou so much William H Brown team! We are so grateful for everything you did for us.

Stephanie · 16 October 2024

★★★★★ 5/5

Google

Steven and Damien in the letting's team have been Brilliant! Always happy to help and talk me through every process!! Thanks guys :)

Ilyas · 16 March 2026

★★★★★ 1/5

Google

Absolute waste of time William h brown Wakefield branch, would never use this company again terrible service travelled 3hrs to view a property for sale, a guy rolled up and said we might have a problem and drove of left us stood in the rain with no explanation rung the office no one picked up 3 days later no one has called to explain and apologise. If thinking of selling with these I would think again AVOID

Keith · 18 June 2024

★★★★★ 1/5

Google

I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a few days prior, leaving us scrambling to find alternative accommodations. Not only was this lack of communication unprofessional, but it also caused unnecessary stress and inconvenience. It's unacceptable that we had to initiate contact to discover this information rather than being informed proactively. Moving forward, I would caution others to think twice before trusting William H Brown with their housing needs.

Ahmed · 23 March 2024

★★★★★ 5/5

Google

The staff were 100% especially Charley and Sophia. They were supportive, reassuring and helpful. The staff made sure every question was answered and always made sure I had all the information I needed. Thank you so much. Happy, Happy, Happy :)

Melanie · 26 August 2023

★★★★★ 5/5

Google

I highly recommend Sophia as a mortgage advisor, she has helped guide me through a not so straightforward purchase while making sure I was kept up to date with the progress of things. Excellent customer service, I won’t use anybody else!

Gemma · 26 August 2023

★★★★★ 5/5

Google

Very impressed with this team. Damien and Steven have been excellent. Very approachable and reliable. Sorted our house rental swiftly. Highly recommended.

Khurram · 16 February 2026

★★★★★ 5/5

Google

We arranged our mortgage through Sofia Graham, we feel 5 star's isn't enough, due to our circumstances we were given a limited time frame to have a mortgage set in place, Sofia went above & beyond and managed to get everything sorted well within the time frame meeting all our requirements. Sofia kept in contact throughout the whole process so we were well informed and kept up to date. We highly recommend Sofia.

James · 22 June 2023

★★★★★ 1/5

Google

Terrible service - we called the office as we could not find the flat we were supposed to view(we had the postcode but no number for the road was provided), lady on the phone was extremely rude and unhelpful, kept saying that they had a lot viewings already booked for the flat and did not help at all. In the end we did not attend the viewing as we could not find the flat. Avoid.

Sim · 23 March 2024