Richard Kendal Normanton and Pontefract reviews in Wakefield

★★★★★ 5/5

Trustpilot

Karen has been fantastic ( again)

Karen has been fantastic ( again) : throughout the whole transaction she is always reachable and responds very swiftly ; she automatically updates us regularly anyway ; if there is a hitch she is on it ! The whole team are good though they all seem to have that ( now sadly) rare quality of actually caring ! Thank you again !

David · 22 January 2024

★★★★★ 2/5

Trustpilot

We would have appreciated more help and support.

The team was professional and kept us up to date with anything that needed doing. Yet, at times we felt pushed to do things otherwise it meant that we would lose the house. This was something we would hear each time someone would call us and not receive the answer they were expecting. When buying the house we were first time buyers and had not a lot of experience with all that needed doing. We felt that we didn’t get as much support from the team. We would of appreciated some more guidance on what was coming next instead of calling us and rushing us to make a decision. A file with all the things a first time buyer needs to have ready and a step by step guid would have helped a bit more. At times it felt as if the team had the seller’s back and only cared that he got what he was paying for and that we didn’t matter as long as we went through with the buy. There were times we called to speak to the person handling our case and they would never call us back. It just made us stressed and anxious the whole time until picking up the keys to our house.

Christina · 23 July 2022

★★★★★ 5/5

Trustpilot

5* estate agent

Would highly recommend Richard Kendall Wakefield! The speed and up to date communication was great. A special mention to Elizabeth Cooke who kept us informed with where we were in the process and was easy to talk to, nothing was too much for her. Thank you so much!

Alexandra · 17 September 2024

★★★★★ 5/5

Trustpilot

Karen Marijewko

Karen Marijewko represented my vendor in my recent house purchase but I felt totally able to to discuss any issues I had regarding the sale of my property. She was always ready to speak to me about the many difficulties I had with my buyers. Karen gave me nothing but care, kindness and support. A real professional! I cannot recommend Karen enough.

Catherine · 22 December 2023

★★★★★ 5/5

Trustpilot

Kendall’s get the job done!

Kendall’s are renowned in Ossett, we were buying a new build so had the opportunity to multi list with agents, of the 3 we used Kendall’s were realistic, knew the market and area and worked really hard to promote our home. The other two sold us the dream and promised the earth but delivered nothing! Mandy at Ossett is an absolute pleasure to deal with, a real attribute - nothings too much trouble, no question too silly, no worry too big she helps you every step of the way and checks in with you all the way through your sale/purchase, I cannot thank her enough I’m just sad I won’t get to speak to her now we’ve completed! I hope we don’t move ever now but I will always recommend Richard Kendall’s. Thank You

Customer · 16 May 2022

★★★★★ 5/5

Trustpilot

Couldn't recommend enough!

Our whole experience with Richard Kendall was 5*. From deciding to sell our home and making an offer on a new house, the team at Richard Kendall were there to support every step of the way. Joanne, Amanda and Liz gave constant updates to keep us in the loop on how the sale/purchase was going and helped to answer any questions that we had. Everyone was so friendly and approachable and made the stressful process of moving home so much easier. Thank you to everyone at Richard Kendall for all of your help. If you're thinking of selling your home, we'd definitely recommend that you give Richard Kendall a call!

KHunter · 6 May 2022

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish! …

We recently sold our family property and Suzy was amazing from start to finish! She really helped eliminate the stress of selling by keeping us updated throughout the whole process. Suzy was professional and personable. I would highly recommend Richard Kendall’s to anyone buying / selling and especially Suzy. Thank you so much.

Beth · 6 June 2024

★★★★★ 5/5

Trustpilot

Sarah Longden has been absolutely…

Sarah Longden has been absolutely amazing during our house move. She has kept in touch with us and when we have needed extra help and support especially when we were trying to exchange contracts on our house move she kept us informed every step of the way. Oh and Sarah was acting on behalf of our seller not us !!! More than just an estate agent. Thank you Richard Kendall for such great service. Ashley and Nadine Hotn

Nadine · 23 July 2022

★★★★★ 5/5

Trustpilot

We bought our first house through…

We bought our first house through Richard Kendall in March this year. We would like to extend a big big thank you to Karen Preece, who managed the entire selling-buying process and kept us up to date promptly at each step. Even though the pandemic has taken away the face-to-face interaction, Karen made us feel at ease with her professional and friendly approach in what is called “the biggest purchase in one’s life”.Thank you Karen and Richard Kendall team, Best of wishes, Sorin &Anamaria

Ospite · 22 April 2022

★★★★★ 5/5

Trustpilot

Richard Kendal are very helpful in…

Richard Kendal are very helpful in every way. We have used them for the last 4 house sales and cannot fault them in any way.

Mrs · 14 August 2026

★★★★★ 5/5

Trustpilot

House Move

Excellent service and communication throughout, Karen Marijewko was outstanding and always available to answer queries

Glenn · 14 October 2025

★★★★★ 5/5

Trustpilot

I bought a property through Richard…Karen was great

I bought a property through Richard Kendals and Karen Marijewko was the sales negotiator. Karen was always professional, polite, helpful and very responsive to any queries I had; promptly dealing with any via returning my call or via email.Karen was a pleasure to work with and I felt lucky to have her dealing with things!.Highly recommend this company.

Alex · 11 February 2024

★★★★★ 2/5

Trustpilot

Disappointing service for tenants

I have rented a property through Richard Kendall for nearly two years in which the majority of the service received has been unacceptable. The way in which I have been spoken to via telephone with the majority of staff (not all) , or emailed has been shocking. I moved into the property during the start of the pandemic in which initially Richard Kendall would respond to concerns or issues that had arisen. This included the discovering the boiler leaked, the oven not working and the hob been broken when I moved in. However, this changed throughout the tenancy and instead I was subject to a complete disregard as a tenant. A few examples include:- the cellar leaked considerably during a time when there was a lot of rainfall so I informed Richard Kendall of this. At the start of my tenancy there was a lot of rubbish, and smashed glass down there which they said they would remove when the tips opened again. I was informed as a conclusion by Richard Kendall that cellars do leak (which they certainly shouldn’t), and that I should have continued to remind them to get rid of the rubbish in the cellar (I had already phoned previously regarding this). I spoke to the manager regarding this incident as I was spoken to very rudely by the staff member.- Damp also started to become apparent only in the main bedroom which indicated a leak on the outside. I was informed by a staff member as it was the weekend the landlord wouldn’t be likely to get anybody to visit until next week as it is ‘double pay’ for landlords. The landlord later phoned me off his own accord stating Richard Kendall had told him I was annoyed at him (which I had never said) but we have always had a good rapport and informed me he had not stipulated this to Richard Kendall. I also received an email blaming the damp on BREATHING in the property!- I phoned Richard Kendall on one occasion and they began by stating I was the one who had come into the office abruptly regarding the boiler. I told them this was not me to which they replied the worker has put it on the wrong notes and it’s for next door tenants instead! Not only is this unprofessional in my opinion, but also a breach of the Data Protection Act as I should not be made aware of my neighbours tenancy issues.- When moving out, we had to gather confirmation from Richard Kendall via a website to state I was a tenant. My new letting agent explained they were just awaiting on this as all other checks had been completed then we could sign. I phoned Richard Kendall regarding this to check if they have the email as needing this to sign. The staff member response ‘we don’t just drop everything you know’ and further stated the specific website take ages to respond to them but when they need something it has to be done right away. Again, customer service being unprofessional.I have given Richard Kendall 2 stars as when I was informed the property was going to be sold, I had correspondence with Mandy who was genuinely nice towards myself. Despite the horrendous treatment from the majority of Richard Kendall staff, I continued to help as much as I could such as undertaking viewings so staff members didn’t have to take time out to do so. I even said to Richard Kendall to book them in for my first day of annual leave at any time which allowed 6 different viewings to take place.To end with, whilst Richard Kendall have since apologised for this - which I should add was only when I raised the incident to the manager of the firm . When moving out of the property, I heard voices in my living room. Richard Kendal had given one of their admin employees the keys to my rented property to look around with her son! I was on my own, and in shock that someone had entered my house. Whilst the two strangers apologised and I allowed them to look around (more so as I didn’t know how to react), it points out again the downfalls of Richard Kendall. This was a breach of my tenancy rights further and the excuse stipulated by the partner of the firm was that the notes had not been read which outlined the property was still in tenancy with myself. This further breached my content insurance, and would have been void if something would have been taken. Mandy did apologise for this error, and whilst I appreciate this as Mandy has been welcoming in discussions, the combination of this incident with the rest was too much. A company that should be vastly ashamed of their treatment towards tenants.

Rebecca · 16 February 2022

★★★★★ 1/5

Trustpilot

Shambolic at best

Booked a viewing for Sunday 16th Jan at 3pm for an appartment in Normanton. Got a call to ask if we could delay it to 3-15, no problem. We arrived on time & met who we thought was the estate agent. There was someone else there to view the property at 3-15 so the rep from Richard Kendall thought it a good idea to combine both into one viewing. Once we pointed out that we were not prepared to do this we eventually managed to sort things out. Then he couldn't find the appartment until we pointed it out to him that it was infact a ground floor appartment. Once inside i asked a question re the property, he couldn't answer as he was only the designated key holder & not an estate agent, not his fault. Any questions would have to be answered the following day by the office where i made the appointment. It also appears they only give you a 15 minute window to view the property. When the lady from the estate agents rang me the following day for feedback she was very nice & apologised but i'm afraid the damage was already done.

Jonathon · 18 January 2022

★★★★★ 5/5

Trustpilot

Super fast purchase!!!

I've just had a call from the fantastic Karen at the Wakefield office to say I've now exchanged contracts! This has all only taken around 6 weeks from viewing until this point, it's absolutely flown! Karen has been amazing throughout, nothing has ever been too much trouble! Karen is also so friendly and reassuring, just an absolute pleasure to deal with!!

Nicole · 9 November 2023

★★★★★ 5/5

Trustpilot

Thank you very much to the Wakefield…

Thank you very much to the Wakefield office for all their help with our sale, especially Karen marijewko. After been left disappointed in the past with various other estate agents Karen was a breathe of fresh air.Kept upto date every step of the way and usually already one step ahead in terms of strategies with what to do next in a challenging sale. Thanks again Karen

Marc · 3 July 2023

★★★★★ 1/5

Facebook

Dealt with both the rental and house buying side of Richard Kendall and all I have to say is NEVER again. Completely messed about for weeks, got lied to, passed around multiple estate agents that have no idea of anything. Today was the last straw with this company. Knowing we were travelling 30-40 mins for a house viewing and cancelling on us 10 minutes before. We were already stood outside. If the house has sold why book us to view it? Complete stupidity. They're always a good 20-30 mins late to a house viewing. Honestly the worst estate agents I have dealt with yet. I've lost all respect for this company and will actively avoid anything to do with Richard Kendall going forward. AVOID AVOID AVOID!! Honestly save yourself the hassle. There's a reason Richard Kendall have a 2.3/5 score on Trust Pilot. Good bye & good riddance to dealing with your God awful company.

Megan · 5 January 2022

★★★★★ 5/5

Trustpilot

As first time using Richard Kendall…

As first time using Richard Kendall Agency can clearly say massive thanks to staff. Definitely recommend

Jan · 29 September 2026

★★★★★ 5/5

Trustpilot

Richard Kendall

Richard Kendall was our natural choice of estate agent as we have dealt with them previously and it was a good experience. Our sale was handled by Karen who was very professional and knowledgeable, providing regular informative updates by telephone and email. We would not hesitate to recommend RK and Karen in particular.

Joanne · 24 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service

I just sold a house through Richard Kendall. Karen Marijewko was my consultant. She was excellent in the marketing, keeping me updated on status and seeing the sale through to completion. In a difficult market I was able to sell the house pretty quickly and at the full asking price. I would recommend Karen and Richard Kendalls to all.

Tim · 14 December 2023

★★★★★ 5/5

Trustpilot

We had a great experience with Richard…

We had a great experience with Richard Kendall their agent Karen Marijewko has been so helpful and supportive. Karen contacted us on a weekly basis to give us updates and was making sure everything went as smooth as possible. I would absolutely recommend their services

Willem · 6 September 2024

★★★★★ 1/5

Trustpilot

Awful Communication

Renters beware! Some of these negative reviews are true. Renting with Richard Kendall was an awful experience.As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier move out date, I was told completely different information by members of the team that added to the pressure and stress of moving house.Basic communication such as calling the Horbury office to get an alarm battery fixed or move our payment date was tedious and took time out of my busy schedule.We was forcefully moved in to the property early just before Christmas 2020 (Wonderful time to rush us into a property lol) and lied to, that apparently the property had "People interested in it". We moved in with the idea from Richard Kendall that we was going to be renting the property for longer then we actually did. Fair enough the landlord wanted to sell the property but Richard Kendall should have notified us of this before we signed the contract. Again, another communication error from the team at the Horbury office. Not only did I find out we had to vacate the property in 6 months but I was pitched to on the same phone call asking if I'd like to buy the property which was even more degrading.We have raised our concerns over the terrible service and communication but nothing improved.A few week's prior to leaving, a member came to take pictures of the property the was renting and they had no idea we was moving out.If you're looking to rent from Richard Kendall, I strongly advice you look elsewhere and save you time, money and stress dealing with the unprofessionalism. They're helpful in the beginning but once you sign the tenancy agreement it's a whole different experience.I rented a HMO studio apartment from a different agency prior to renting with RK and in comparison, the quality of service here is awful.The only redeeming quality is the house we rented was nice and when we did raise our issues with one of the members (Lucy, I think her name was) She actually cared about our experience.

Daniel · 9 December 2021

★★★★★ 5/5

Trustpilot

Total Support and Professionalism

From the beginning of instructing Richard Kendall to sell our home. We experience totally professional expertise. Nothing was too much trouble, everything explained to us in an amazingly informative supportive and courteous manner. Andrew from Kendalls, who visited our home to take photographs for our brochures, as well as being extremely professional and qualified, using state of the art photographic equipment, helped us to present our property to its very fullest potential, and gave us lots of tips regarding the very best photographic profile. He was extremely patient, working tirelessly on our behalf, producing a high class brochure. Liz Cooke helped us throughout the process, amazingly professional, determined stalwart to give us the very best experience, ensuring we were kept well informed throughout, liaising with solicitors and our buyer's solicitors to ensure seamless communication to all. Liz is one in a million!! I have never come across such a hardworking individual within an estate agent practice and this was my 7th Purchase and Sale in a period of over 30 years. You know that you can totally trust and rely on the staff and company completely. Ours was a complex sale but Liz worked diligently on our behalf the whole time, to ensure the sale went through. Buying and Selling properties, is such an awfully stressful and challenge experience to go through, but Liz, Andrew and all the staff at RK, did everything they could for us to reduce stress, help and support us the entire time. We can't thank you enough for what you have done for us. Thank you!!!!

Glynis · 16 July 2024

★★★★★ 5/5

Trustpilot

Very turbulent first time house purchase.

We were lucky to have Karen helping us with the purchase. The process was very difficult for us and at the very end our Solicitors were clossed by SRA. Thankfully from the very beginning, Karen guided us through the purchase and later helped us with the Solicitors.

Simon · 19 September 2025