Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I've just moved houses with L&S, and the whole process has been easy and everyone we've dealt with has been pleasant. Most of our application was managed by Gabrielle, and she's also helped with a couple of things since we moved in. We've always had swift replies from her, and she's been nothing but polite and efficient, so thank you!
Roland · 12 July 2022
Agent replied · 7 June 2023
Thank you for your review Roland, we appreciate you taking the time to let us know how we are doing. Gabrielle will be so thrilled with what you wrote about her.
Many thanks
Salena West
Customer Service Manager
★★★★★ 5/5
GoogleEbony provided really helpful professional service. She was really patient and kind in relation to all thr questions I had for her. She really took her time to br so patient with me. I was really impressed by her manner and the service that she provided. Thank you.
A-M · 28 October 2023
Agent replied · 23 August 2024
It was a pleasure speaking with you and I hope we can find the perfect property for you in the coming weeks.
★★★★★ 5/5
GoogleOutstanding. Really helpful, from overseeing a refurb to finding a tenant. Highly recommend Becky and the team, tremendous and thorough throughout.
Faiza · 7 June 2021
Agent replied · 7 June 2023
Thank you for such a great review. It is great that our Wakefield branch are providing such a great service
Leon Green
Customer Service Manager
★★★★★ 5/5
GoogleVery professional, quick and helpful service.
Particular thanks to Stephen who was very quick to respond to my communications despite being new to the role.
Liam · 7 June 2020
Agent replied · 7 June 2023
Hi Liam,
Thank you for your review. It's great to hear Stephen get a mention here. I'll make sure he receives the great feedback
★★★★★ 1/5
GoogleThe wakefield branch of this company are the worst organised disaster of a company if your child is attending uni in this area do everything to avoid this company, they consistently mess rents up and terms so they dont align with student loans causing constant arrears letters, caused by “an automated system” the rooms are substandard in cleanliness and then they charge for cleaning upon vacation, they are purely a money making zero care business, if anything faults i. Tenancy it takes an age to get fixed then when they mess up the final rental period and offer a payment plan as its their fault ( their words)they go back on their word and simply deduct it from your rent they obviously employ anyone who cant add up or type as some of the letters have been laughable
GO ELSEWHERE FOR STUDENT ACCOMADATION and read other 1 star reviews as these comments are echoed over and over 1star is too high for these cowboys
Stephen · 29 September 2023
★★★★★ 1/5
GoogleSTUDENTS STAY CLEAR OF LINLEY AND SIMPSON
If I could give negative stars I would. From a student letting with Linley and Simpson in a property owned by the owner of the university, Linley and Simpson have failed at every hurdle with me. From failing to provide notice of people attending my property, effectively breaking in, to miscommunication on several occasions including misreporting rent due, not noting details for deposit repayment correctly to straight up lying to me about ways to pay as a result of their incompetence and mistakes. Linley and Simpson have been completely unreliable and useless as a letting agent to a tenant, this is not an isolated incident with numerous maintenance problems and complaints from students all letting from Linley and Simpson. I’d advise anyone to seek any other letting agent over Linley and Simpson and hope more people are able to see what absolute liabilities and crooks they are.
Ellis · 29 September 2023
★★★★★ 5/5
GoogleIf you are looking for a property agent who goes above and beyond, Emilia Cooling at Linley and Simpson comes highly recommended. Her expertise, attentiveness, and dedication will turn your property search into a truly exceptional experience. Contact Emilia today and unlock the door to your dream property!
Amara · 29 September 2023
Agent replied · 29 October 2023
Thank you Amara for the kind review! I am so happy to have helped you and your family! I wish you all the best with your move!, Emilia
★★★★★ 5/5
GoogleI'm a Landlord and inherited Linley & Simpson when my previous letting agent sold the business.
I've been incredibly impressed with all aspects of the service from the initial handover to a recent tenant change. Maintenance issues are reported and dealt with promptly and I'm always kept in the loop. Account statements are also refreshingly simple.
We recently had a tenant change and Charlotte and the rest of the lettings team have been wonderful and have kept the void period very short and both the outgoing and incoming tenants happy. I've no hesitation in recommending Linley & Simpson.
Samantha · 29 September 2023
★★★★★ 5/5
GoogleRichard was very helpful and friendly
Hayley · 8 April 2023
Agent replied · 7 June 2023
Happy to help Hayley thank you!
★★★★★ 5/5
GoogleGreat service, highly recommended. Fiona is always quick to respond and very helpful!
James · 12 July 2022
Agent replied · 7 June 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us!
★★★★★ 5/5
GoogleWe are currently looking to lease a property through L&S and to date the process has been professional and efficiently managed by Wendy.
Our viewing yesterday was handled by Gabrielle, who also demonstrated a high level of professionalism and answered all our questions and concerns fully, and in a friendly, polite manner.
A big thank you to you both.
Phil
Philip · 12 July 2022
Agent replied · 7 June 2023
Thanks for the awesome review, Philip! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
★★★★★ 1/5
GoogleUnfortunately really poor service from each department that we’ve had to deal with over the years of renting with this letting agents that took over our previous one.
Over time things have just become progressively worse to the point that we are now having to get the council involved to help us as the maintenance department have no interest in ensuring that the property is a safe and healthy environment to live in.
Beth · 26 January 2024
★★★★★ 5/5
GoogleWe are very happy with Wendy Milner help and support in securing a student accommodation in Wakefield. She made the process very easy and always answered our very many questions. Thank you for your support we could not have done it without it. Best wishes.
Sophie · 29 September 2023
Agent replied · 29 October 2023
Hi Sophie. Thank you for your lovely review! I wish Charlotte the best of luck in University and with her new accommodation. Wendy
★★★★★ 5/5
GoogleI’m a tenant and since Ebony Robinson has taken over I have seen a massive difference. She is always quick to provide updates and keep us in the loop and she listens to all of our queries. She is a true credit to Linley & Simpson! - Dale Robbins, Ashby House Tenant
Cirque · 9 March 2023
Agent replied · 7 June 2023
Thank you for such a positive review Dale. Ebony will reading what you wrote about her!
★★★★★ 5/5
GoogleWe use Linley and Simpson for student accommodation. This is all new to us and Wendy Milner answered every question without hesitation. If I have any queries I know if I email Wendy she will respond straight away and nothing is too much trouble.
Sarah · 29 September 2023
Agent replied · 29 October 2023
Hi Sarah,
Thank you so much for your review, it really means a lot and I’m so glad I have been able to help!
Wendy
★★★★★ 5/5
GoogleFrom viewing to moving in to our fabulous apartment the staff at Linley & Simpson have been very professional and so helpful. We would most certainly recommend this estate agent as the communication is excellent. We have been impressed with the attention to COVID-19 awareness and the team have been marvellous. Thank You so much. Kindest Regards - Delia and David Norris xPositiveProfessionalism
David · 24 August 2021
Agent replied · 7 June 2023
Thanks for the review David, we really do appreciate it
Customer Service Manager
★★★★★ 1/5
GoogleHaving rented several times and being a generally clean person, agencies never had an issue with how I left a property on checkout until my encounter with Linley and Simpson. Admittedly I left in a rush and my standards weren't as exacting as before so there was some light gardening (Strimming edges and de-weeding approx 3m2) and some interior dusting and surface wiping to be done. I was prepared to foot the bill until Chanelle Taylor came back to me with a quote/bill for £440! I requested that other more competitive quotes be sought but my request fell on deaf ears and I would have had to raise a formal dispute through Reposit to go further with it which would have cost me £60 from the get go. Feeling backed into a corner, I paid and was left frustrated that not only was the checkout carried out much more meticulously than the check-in, but that they were unwilling to get a competitive quote, and also that part of the so-called "Dilapidations" were caused by the agency themselves when they brought in prospective future tenants to visit with dirty footwear.
Aside from this, I had requested to be allowed to upgrade the bedrooms by fitting black-out blinds behind the curtains and after 10 months I still didn't get a response. I went ahead and did it anyway but these were conveniently ignored at the checkout (no doubt they will be included in the next tenants check-in)! I also officially reported a kitchen tap leaking and it took around 5 months for them to have it changed.
I left this property because they sent notice of an annual rent increase of more than 10%, which was rather cheekily less than they rented the property for after I left.
Linley and Simpson seem to take care of their landlords and not care for their tenants. They squeeze every last penny from you.
Mike · 24 May 2023
★★★★★ 5/5
GoogleI have had such a positive experience with Linley and Simpons. Wendy is a great credit to the business and has helped me every step of the way to secure my property, very professional and quick to attend queries I had.
Ilyas · 7 June 2022
★★★★★ 5/5
GoogleVery highly recommended. I spoke to Holly, she is very kind and helpful person, everything on the highest level.
Joanna · 7 June 2020
Agent replied · 7 June 2023
Thanks for your review Joanna, Its great to hear Holly offered a great service and you would highly recommend - I will pass on the feedback
Leon Green
Customer Service Manager
★★★★★ 5/5
GoogleOverall, I have had a good experience with the team and my move. They responded on time and effectively to my queries and did their best to address all concerns. Gabrielle, was particularly helpful in dealing with queries in a timely and professional manner. Thank you
Osi · 24 May 2023
Agent replied · 7 June 2023
Thank you for your feedback, I am glad everything went smoothly for you!
★★★★★ 5/5
GoogleExcellent experience thus far, very quick finding me a place to stay at short notice. Felt very well looked after by Emilia, who streamlined the process for me and kept me in contact efficiently throughout the move in process. Highly recommend.
Michael · 29 September 2023
Agent replied · 29 October 2023
Hi Michael, thank you for the kind review! I hope you enjoy your new home! All the best, Emilia
★★★★★ 5/5
GoogleThank you to Holly and Linley and Simpson. Great experience dealing with her and was extremely helpful.
Lauren · 7 June 2020
Agent replied · 7 June 2023
Thank you Lauren for your kind words and feedback
★★★★★ 5/5
GoogleEmma and the team at Linley and Simpson have been a breath of fresh air. I have a number of properties in the area and have dealings with numerous agents. Their "can-do" attitude and willingness to go the extra mile has meant I have migrated a large number of my properties to their management .
Matthew · 9 June 2015
★★★★★ 5/5
GoogleHolly was very helpful and professional
Rachel · 7 June 2022
Agent replied · 7 June 2023
Thank you for letting us know what a great job Holly is doing. Your kind words really do mean a lot!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.