Letting Complete reviews

Hi Jobin, Thank you for the review and great to hear Jess and Michelle were able to assist with finding a room! We hope you enjoy your stay.

Hi Rhys, Thanks for the update and great to hear Clare was able to assist! Enjoy your new home!

Hi Bettyluck, Thanks for the review! Great we were able to find you a suitable home in a speedy manner. We hope you enjoy your new home and we have passed your kind words to the team! Thanks

Thank you so much, Adithya, for your kind words and five-star review! We're delighted to hear that you're happy with your new accommodation and the support you've received from our team. Providing a smooth and responsive service is our top priority, so it's great to know we’ve delivered that experience for you. If you ever need anything in the future, we're just a call or message away. Wishing you all the best in your new home!, Emma Ogilvie

Thank you for your fantastic review! We're so pleased to hear you've had such a positive experience over the past year and a half. Shabnum takes great pride in providing fast, reliable support, and it's wonderful to know her responsiveness and dedication have made a real difference. We truly appreciate your recommendation and are glad to have you as a tenant! Best Regards Emma Ogilvie

Hi Abu, Thanks for your kind words and great to hear the team were able to help find you a new home!

Thank you so much for your wonderful review! We are absolutely delighted to hear that your experience with Letting Complete was "nothing short of fantastic" and that our team was highly professional and responsive. Making the entire letting process smooth and stress-free for our clients is exactly what we aim for. Your recommendation means a great deal to us and serves as a fantastic encouragement to our team. We truly appreciate your kind words! Regards Emma

Thank you so much Aileen for your kind words. We’re really pleased to hear you found our service professional and supportive. It means a great deal to know we’ve been able to help, and we’re always here if you need anything in the future.

Hi Nicky, Great to hear Shabnum was able to help with your move. Thanks for the review.

Original response to positive feedback 30 May 2023; Thanks for the review Arnaud! Much appreciated and glad you are happy with our service. Response to Revised edited feedback edited 12 February 2026; Good Afternoon Arnaud, We were surprised and disappointed to see that you have edited your original five-star review from 30th May 2023 to the current rating issued four days ago, particularly as Letting Complete Ltd has not managed your properties for over a year now. Our records show that during our partnership, our teams in the North West and North East dedicated significant time and resources to ensuring your investments were managed to the highest standard. We are proud of our lettings team and the results achieved on your behalf, including consistently securing strong market rents. In relation to pricing, our fees are clearly outlined in our terms of business, which were provided to you for review prior to committing to the agreement and which you agreed to and signed. Our charges are in line with current market rates and comparable local agents. While we may include services that some agents charge for separately, we believe our fee structure reflects the comprehensive and service we provide, a service you acknowledged positively in your original review. As an overseas investor, we recognise that UK letting regulations can be complex. We provided extensive support to help you navigate these requirements. While we acknowledge your revised feedback, we must ensure that all actions remain compliant with strict regulatory obligations, even where this may not always align with individual client preferences. Given that our professional relationship ended over 12 months ago, we are unclear as to the reason for this change in sentiment. Nevertheless, we value all feedback, positive or negative, as it helps us continue to improve our service, and we wish you all the best with your future property management. Kind regards, Letting Complete Ltd

Thank you so much for your kind review, Olasinde! We’re really glad to hear everything went smoothly and that Shabnum was able to assist you quickly when it mattered most. We truly appreciate your feedback and look forward to helping you again whenever you need us.

Dear Mandy, Thank you so much for taking the time to leave such a wonderful review. We're … More

Hi Ian, Thanks for the review and for the kind words, happy to hear that Joanna was able to help and found you somewhere!

Hi Anthony, In our reference we advised we would rent to yourself again and there was no complaints of you paying your rent early. You advised in an email to us that you were grateful for our services - we would be happy to have yourself again and wish you the best with your future tenancy.

Thank you, Khadija! We’re delighted to hear that you had a smooth and stress-free experience with us. Providing quick and helpful support is always our priority, and we truly appreciate your recommendation. If you ever need anything in the future, don’t hesitate to reach out. Best wishes! Emma

Hi James, Thanks for your review and great to hear you are pleased with the service. We look forward to working with yourself further in the future!

We really appreciate you taking the time to share a review. Thank you!

Dear Eden, Thank you so much for your kind feedback. We are thrilled to hear that your … More

Hi Gary, Thanks for the review - we will pass on the kind words to Charlotte!

Thank you, Shaun, for your kind words and for choosing to stay with us over the past two years. We’re delighted to hear that you’ve had a positive experience and would recommend our accommodations. Your feedback means a lot to us, and we’re always here if you ever need anything. Best wishes! Emma

Thank you, Victor! We're so pleased to hear that your move-in process was smooth and that our team was able to resolve your issue quickly. Your feedback means a lot to us, and we're always here if you need any further assistance. Best wishes in your new home! Emma

Hi Paige, Thank you so much for your kind words! We're thrilled to hear you had a great experience with us and truly appreciate your recommendation. Best wishes, Emma Ogilvie

Hi Louise, Thank you for your feedback and we appreciate that your time in this property was not always running smoothly. In regards to the flooding on the lower ground floor, this resulted from a fault we found with the original renovation after this property was passed to us for management and unfortunately the property has been under an external building warranty that the Agency must use rather than our own contractors. Therefore the Letting team have been trying to invoke this warranty as per the contractual agreement resulting in the delayed response. We understand this doesn't change the experience you had during your time in the property and we can only deeply apologise for this however please understand it was in the Leeds team's best interest to get this resolved for all parties and they were working their hardest to do so. In regards to the lack of notice for viewings thank you for bringing this to our attention. We always strive to give 24 hours notice on any viewings and as such we have passed this onto higher management to be dealt with. Again we are sorry you haven't had the best experience in this property and would love to have you again as you were a great tenant throughout despite the property's issues.

Dear F F, Thank you for your 5-star review! We're delighted to hear that your move went … More