Trusted Agent profile · Wakefield
Verified
★★★★★
1,688 reviews across 2 platforms
Wakefield, WF8 4HH
Part of Assured Sale and Progression, see every office.
Assured Sale and Progression's office in Wakefield is rated 4.7 out of 5 across 1,688 reviews on two platforms.
Tell us what you need and we'll put you in touch. Assured Sale and Progression hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wakefield.
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service and experience!!!
From start to finish Rebecca Wain has been brilliant to work with, I honestly don’t think we would have completed without her!! Myself and my husband were really grateful for all of her chasing and also advice during the sale process, it has been really helpful to know there is someone there helping you!
Rebecca will be very pleased to hear this. Thank you for taking the time to leave us a review.
5/5
TrustpilotSharon is ASAPs greatest asset, thank you
Thank you Sharon for all your help and keeping our chain in check, your expertise, knowledge and amazing customer service has been greatly appreciated throughout the whole process.
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear how well Sharon supported you and helped keep everything on track throughout the chain. Her expertise and commitment to delivering a high level of service really do make a difference, and we will be sure to share your kind feedback with her. Wishing you all the very best following your move.
1/5
TrustpilotI would give zero or minus stars if I could
I would give zero or minus stars if I could. This "service" was worse than useless. They gave "updates" from solicitors that we had already had first hand weeks before, "chased" solicitors to do things they had already and generally distracted people from getting on with the job they were paid by us to do. Then sent us unnecessary emails and phone calls. The couple of times we did ask them something they just told us to ask the solicitor or estate agent! Once exchange had taken place they then wanted to sell us further services. No value or use at all. I feel sorry for our conveyancers for having to deal with them while they were busy, slowing them down.
Thank you for your feedback, and I’m really sorry to hear that you felt you didn’t benefit from the service on this occasion. We completely understand how important clear communication is throughout the process. In this case, we unfortunately didn’t have direct contact with the seller, which is something we would usually have. This can make maintaining smooth and consistent communication more challenging, and may have impacted your experience. We apologise our standard level of service wasn’t reflected during your transaction. If you would like to discuss further please contact our Operations Manager Ella Murgatroyd- 01977 269 052
5/5
TrustpilotJill was always reassuring and…
Jill was always reassuring and supportive and any questions I had were always answered in a helpfull manner
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Jill was able to provide the reassurance and support you needed throughout the process. Providing clear, helpful advice and being available to answer any questions is something we pride ourselves on, so it's wonderful to know that Jill made such a positive impact on your experience. We'll be sure to pass your kind comments on to her. Thank you again for your feedback, and we wish you all the very best for the future.
5/5
TrustpilotHelen Kelly has assisted us with the…
Helen Kelly has assisted us with the sale of our house and also the purchase of our next house. She has been incredibly helpful, friendly and knowledgeable throughout the entire process. Any time there has been a delay, she has chased the relevant party and managed to speed it all up. We really can't recommend her, and Complete ASAP, enough to anyone!
Thank you for your fantastic review. We're delighted to hear that Helen provided such a positive experience throughout both the sale of your home and the purchase of your new property. It's wonderful to know that Helen's friendly, knowledgeable, and proactive approach helped keep things moving, particularly when delays arose. We understand how important clear communication and timely action are during what can often be a stressful process, so we're pleased that Helen was able to make such a difference. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Helen. Thank you for your 5-star recommendation and we wish you every happiness in your new home.
5/5
TrustpilotAbigail has been a great help in the…
Abigail has been a great help in the process of purchasing my first home.
Thank you for your wonderful feedback! We're delighted to hear that Abigail was able to support you throughout the process of purchasing your first home. Buying your first home is a significant milestone, and we're pleased that Abigail helped make the experience a positive one. We will be sure to pass on your kind words to her. Congratulations on your new home, and thank you again for your fantastic recommendation.
5/5
TrustpilotMoving in updates
Thankyou to Ashleigh M, she has been a fantastic help during my house buying process. she has excellent communication between myself and the seller, and was always keeping me updated and getting any answers i needed. She has made the whole process so much easier and stress free and was always happy to answer any questions I was unsure of, would recommend. Thankyou Lennon
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Ashleigh was able to make your house-buying journey smoother and less stressful. Keeping our clients informed every step of the way is incredibly important to us, so it's wonderful to know that her communication, support and dedication made such a positive difference to your experience. We'll be sure to pass on your kind words to Ashleigh. Thank you for your recommendation, and we wish you every happiness in your new home!
5/5
TrustpilotReally happy with the service I…
Really happy with the service I received. Everything was handled professionally and efficiently. Highly recommend
Thank you for your kind review! We're delighted to hear that you were happy with the service you received and that everything was handled professionally and efficiently. We really appreciate your recommendation and wish you all the best for the future.
5/5
TrustpilotKept me informed all the way through…
Kept me informed all the way through Karen was the best
Thank you for taking the time to leave a review. We're delighted to hear that you felt informed throughout the process and that Karen made such a positive impression. We'll be sure to pass on your kind words to Karen, who will be thrilled to hear your feedback. Thank you for your recommendation, and we wish you all the very best for the future.
5/5
TrustpilotGreat experience
Abigail was super helpful and informative. She stayed on top of everything.
Thank you for your lovely feedback! We're so pleased to hear that Abigail was helpful, informative, and kept everything on track throughout the process. Providing clear communication and support is really important to us, and we're delighted that Abigail delivered such a positive experience. We'll be sure to pass on your kind comments to her. Thank you for your 5-star recommendation, and we wish you all the best for the future.
5/5
TrustpilotWe found everyone who we spoke to very…
We found everyone who we spoke to very friendly. Emails replies were swift so we were able to keep on top of our sale progression. We were going through quite a traumatic time with our newly born grandson during the sale and knowing someone was sorting the house sale enable us to focus just on family. Thank you for all your help Susan and John
Thank you for your lovely review. We’re so pleased to hear that you found our team friendly and responsive throughout your sale, and that our communication helped you stay on top of the process. We’re especially touched by your comments regarding your grandson. We can only imagine how difficult and emotional that time must have been for your family. Knowing that we were able to take some of the stress of the house sale off your shoulders and allow you to focus on what mattered most means a great deal to us. Thank you again and we wish you all the best for the future.
5/5
TrustpilotIt's all about the people
It's all about the people ! Nikki D'Cruze was great !
Thank you for your 5-star review! We couldn't agree more, it's all about the people. We're delighted to hear that Nikki provided such a great experience and made a positive impact on your journey. We'll be sure to pass on your kind words to Nikki, who will be thrilled to receive your feedback. Reviews like yours mean a great deal to our team and reinforce the importance of the personal service we strive to deliver every day. Thank you for taking the time to share your experience and we wish you all the best for the future.
1/5
TrustpilotI don’t think asap contributed much to…
I don’t think asap contributed much to our sale at all. The updates provided were our own updates that we provided. Our solicitors ect stopped updating them because they became so fed up with them, asap didn’t even know we have completed untill after the event. Would put me off ever using an estate agent who out sourced to them ever again as they are a complete rip off charge thousands for doing nothing! I don’t think I once phone them and they actually picked up the phone.
Thank you for taking the time to share your feedback. Our aim is always to make the process as stress free as possible and we’re sorry your experience did not meet expectations. Our records show that calls were returned and updates were provided throughout the transaction. However, as we support communication between all parties, some of our updates may have overlapped with those from your solicitor. We were most surprised by your comments regarding the solicitor, as we work closely with them as part of our panel. However, we will review your feedback with them directly. We would also like to clarify that no charges were made in connection with this transaction. We would welcome the opportunity to discuss your experience further if you would like to contact our Operations Manager Ella Murgatroyd on 01977 269 052
5/5
TrustpilotGreat service
Great service. ⭐️⭐️⭐️⭐️⭐️ Darcie was amazing from start to finish.
Thank you for your fantastic 5-star review! We're delighted to hear that Darcie provided such amazing support from start to finish. Delivering a smooth, stress-free experience is always our goal, and it's wonderful to know Darcie was able to do just that. We'll be sure to pass on your kind words to her, as feedback like this means a lot to our team.
5/5
TrustpilotSharon and team were amazing throughout…
Sharon and team were amazing throughout the process, liaising with all parties to ensure a swift completion. Highly recommend!
Thank you so much for your wonderful review and recommendation. We're delighted to hear that Sharon and the team provided such great support throughout your journey. Working closely with all parties involved and helping to keep the process on track is exactly what we aim to do, so it's fantastic to know this contributed to a swift sales completion. We'll be sure to pass on your kind words to Sharon and the team.
1/5
TrustpilotWhy does this company exist?
I am not entirely sure what the point of this company is. They were appointed to complete the sale of our house. In the months that it has taken we have had approx 3 people handling this and all i can tell they do is send an email now and then and copy and paste the reply into an update! They didnt move the completion forward at all. I had to resort to speaking directly to the agents again for them to be involved and get us over the last few hurdles.
Thank you for taking the time to provide your feedback. We are genuinely sorry that your experience did not meet expectations, and we take your concerns very seriously. While we strive to make a positive impact on every transaction through clear and proactive communication, it appears this was not reflected in your case. Please be assured that we are addressing this internally to prevent similar issues. If you would like to discuss your experience further, please don't hesitate to reach out to our Operations Manager at 01977 269 052.
5/5
TrustpilotHelen Kelly was brilliant and helpful…
Helen Kelly was brilliant and helpful during a very stressful time.
Thank you for your wonderful feedback. We're so pleased to hear that Helen was able to support you during what we know can be a very stressful time. Providing reassurance, guidance, and proactive communication is at the heart of what we do, and it's fantastic to hear that Helen's help made a positive difference to your experience. We'll be sure to pass on your kind words to her. Thank you again for taking time to share your fantastic recommendation!
5/5
TrustpilotExcellent service
I was a bit dubious about having another party involved in my house sale (assigned by the estate agent) but actually it was far more helpful than working with the estate agent. Nicky at Complete was excellent, fast to respond, very efficient keeping on top of all parties and also really nice to speak to on the phone when I had concerns or needed advice. Super sales progression from start to finish.
1/5
TrustpilotNo Value to the Process
I found that Complete ASAP was consistently behind the process. Only contacting me after each event, and there were many, had taken place and been addressed by myself. I don’t feel that Complete ASAP added anything of value to the whole process which took over six months to come to fruition. I note here that the logo says ‘up to 8 weeks faster’. The sale was not part of any chain, with the buyer living in rented accommodation and myself not buying another property either, so I am unsure what Complete ASAP actually did to expedite the conveyancing process.
Hi Geoffrey, We are sorry to hear you did not find that we provided value to your transaction. We would like to find out more about how we could have done better, if you can speak with Ella our Operations Manager on 01977 269 052.
5/5
TrustpilotGreat assistance from ASAP.
Sarah Derry and then Allison Siner kept us informed every step of the way in our house purchase, were always available or answered voicemails promptly, and ensured with Emma and Debbie that the case always remained live.
Thank you for taking the time to leave us a review. I’ll be sure to pass your kind comments on to the team.
2/5
TrustpilotWouldn't recommend for chain updates
Updates were very generic most of the time and most of the updates that actually were helpful came after I pushed for a specific update.
Thank you for taking the time to share your feedback. We’re sorry to hear that you didn’t find the updates as useful as you’d hoped. The aim is always to keep things moving and provide clear, proactive updates without you needing to chase, so it’s really helpful for us to understand where that didn’t come across. We’ll be taking this on board and looking at how we can make updates more detailed and consistent. It’s great to hear that you had such a positive experience with Conveyancing Home and that our recommendation helped in that respect. We also appreciate your comments about the team and are glad the experience was a professional one overall. Thank you again for your honest feedback, it’s invaluable in helping us continue to improve our service.
5/5
TrustpilotOur person of contact is Victoria…
Our person of contact is Victoria Hodlin, who we have already thanked, Victoria was outstanding as the Progression Manager who kept Margaret and myself informed between the solicitors, who we also had to ‘harass’ to keep the sale of our bungalow on track.
This is great to hear, we are so pleased to hear you saw a benefit from having a dedicated sales progressor involved in your transaction.
5/5
TrustpilotAmazing service
Absolutely amazing service very calm and understanding. I would highly recommend serah borrow was very polite and notified everything to us that we needed to know, very friendly and positive attitude can't thank Serah enough aswell as our solicitors. With us been first time buyers I found things quite confusing but they explained everything really well and helped us when we didn't understand some parts of the process. They also got things done very quickly and was very understanding Would 100% recommend
Congratulations on purchasing your first home! We are pleased to hear that Sarah was able to guide you through the conveyancing process and support you throughout your transaction.
5/5
TrustpilotDarcy was fantastic throughout
Darcy was fantastic throughout. Kept us informed throughout the entire process. She was always positive, and it was always a pleasure to speak to her. There is no way I could fault the service. It was perfect.
This is fantastic to hear, thank you for taking the time to leave us feedback Joseph.
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Tell us what you need and we'll put you in touch. Assured Sale and Progression hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wakefield.
