Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing Ashleigh
Ashleigh worked tirelessly to get this over the line. Despite being a big chain and lots of issues down the line, she handled everything amazingly and gave constant informative feedback. Thanks Ashleigh!
Customer · 10 September 2026
Agent replied · 25 August 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Ashleigh was able to help guide your move through to completion. Managing a large chain can be incredibly challenging, especially when unexpected issues arise, so it's fantastic to know that her hard work, dedication, and regular communication made a positive difference to your experience.
We'll be sure to pass on your kind words to Ashleigh, who will be thrilled to hear your feedback. Thank you again for your support, and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotAmazing service
Helen was absolutely amazing, keeping me updated every step of the way and being patient despite a lot of issues! I genuinely don’t think this would have gone through without her so thank you so much!!
Kate · 13 August 2026
Agent replied · 15 August 2026
Thank you for your fantastic review! We're delighted to hear that Helen's dedication, patience and regular updates helped guide you through what sounds like a challenging process. We'll be sure to pass on your kind words to her. Congratulations, and thank you for trusting us to support you every step of the way!
★★★★★ 5/5
TrustpilotIt has been great having regular…
It has been great having regular updates on progress and not feeling left in the dark. Helen has been very helpful and is always accessible when needed.
Craig · 9 October 2026
Agent replied · 8 April 2024
Thank you for your wonderful review. We're delighted to hear that the regular updates helped you stay informed throughout the process and that you never felt left in the dark.
Providing clear communication and support every step of the way is something we pride ourselves on. Helen will be thrilled to hear your kind words. We're so pleased she was able to assist you and be on hand whenever you needed her. Thank you for your recommendation, and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotHelpful staff
Emma was very helpful throughout the whole process and kept us up to date on everything. The case was sorted nice and quick and her efficiency really contributed to that.
Lee · 18 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Emma was so helpful throughout your journey and kept you fully informed every step of the way.
It's great to know that her efficiency and proactive approach helped keep things moving smoothly and contributed to a quick resolution for your case. We'll be sure to pass on your kind words to Emma, who will be thrilled to hear your feedback. Thank you again for your fantastic recommendation and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotWe are very grateful for ASAP providing…
We are very grateful for ASAP providing a wonderful service. They wasn't directly working on our sale, but made the process very smooth for who we were purchasing from. Darcies communication was absolutely amazing, not only a solicitor but an agony when things got a bit stressful near the end. We can't fault the service and highly recommend this company. Thank you Andrea and Darcie.
Siany · 23 December 2025
Agent replied · 1 January 2026
This is fantastic feedback Siany, thank you!
★★★★★ 3/5
TrustpilotCommunication without much content…
Complete ASAP provided frequent updates but this service did not add any value or speed to us. Messages generally told us calls were made and messages left but rarely any actual news. On the couple of occasions progress was reported this was already after the solicitors had contacted us and we had already actioned. When we asked for information we were told to contact the solicitor direct. When we were asked for our settlement preference this was ignored. So overall did not see any benefit from this additional contact.
LW · 31 August 2026
Agent replied · 3 September 2026
Thank you for taking the time to share your feedback. We're sorry to hear that you didn't feel the service added value to your transaction.
We do appreciate your comments and can understand why the process may have felt frustrating at times. Having reviewed the file, the transaction involved two management companies as well as a Deed of Variation, both of which can introduce delays that are unfortunately outside the control of your conveyancer or sales progressor.
Whilst we were pleased to see that you were receiving updates directly from your solicitor, our role was to work alongside all parties involved and continue pushing for progress where possible. During periods where we were awaiting responses from third parties, updates were inevitably limited to the actions being taken to move matters forward.
We're sorry that the service did not meet your expectations, but we do appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotOur point of contact Georgina kept us…
Our point of contact Georgina kept us up to date throughout the whole selling process. She was professional at all times and guided me through the sales process.
Joanne · 25 September 2026
Agent replied · 27 September 2026
Thank you for taking the time to leave us a review. We're delighted to hear that Georgina kept you informed throughout your sale and provided the professional support and guidance you needed during the process.
Keeping our clients updated every step of the way is incredibly important to us, so it's great to know that Georgina helped make your selling journey a positive experience. We wish you all the best for the future and thank you again for your recommendation.
★★★★★ 5/5
TrustpilotWhen selling/buying your home you’re…
When selling/buying your home you’re always in the dark of how the process is going but Sharon at ASAP kept us updated answered any questions we had and made the whole process less stressful so thank you Sharon
Michelle · 18 July 2026
Agent replied · 20 July 2026
Thank you for your lovely review! We know that buying and selling a home can sometimes feel uncertain and stressful, so we're delighted to hear that Sharon helped make the process easier for you. Keeping our clients informed and being available to answer questions every step of the way is something we take great pride in.
We'll be sure to pass your kind words on to Sharon, who will be thrilled to hear them. We wish you the best in your new home.
★★★★★ 5/5
TrustpilotSuper helpful and supportive!
At the start of moving house I was unsure of what the purpose / value was of Complete ASAP. I also had a sales progressor from my own estate agents and initially it felt like a duplication of effort. However, as the sale progresses, it was clear that Georgina from Complete ASAP was on top of everything. She was always the one I got updates from first and she was constantly moving things along. She was super helpful and pragmatic.
Matt · 26 August 2026
Agent replied · 27 August 2026
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Georgina made such a positive impact on your moving journey. We understand that at the start of the process, it can be unclear how a sales progressor's role adds value, especially when multiple parties are involved. It's fantastic to hear that, as your sale progressed, Georgina's proactive approach, regular updates, and commitment to keeping everything moving clearly demonstrated its value. We'll be sure to pass your kind comments on to her and thank you again for your recommendation.
★★★★★ 5/5
TrustpilotHelpful Service.
When I first discovered Complete ASAP/Abigail was supporting with the purchase, admittedly I felt this wa: service whereby it wouldn’t be useful, however I’m happy to say I couldn’t of been any less wrong.
Ryan · 12 August 2026
Agent replied · 19 July 2025
Thank you so much for taking the time to share your experience and for your honest feedback.
We're absolutely delighted to hear that Abigail was able to change your initial perception of our service and demonstrate the value of having dedicated support throughout your home-buying journey. As a first-time buyer, we understand how daunting the process can feel, so it's wonderful to know that Abigail's enthusiasm, regular communication, and proactive approach helped make the experience less stressful and more manageable.
Abigail takes great pride in keeping clients informed, chasing updates where needed, and being on hand to answer questions, so we're thrilled that her efforts made such a positive impact over the last four months. Your kind words about her knowledge, commitment, and support will mean a great deal to her and the wider team.
Congratulations on your new home, and thank you again for your recommendation. We wish you all the best in this new exciting chapter!
★★★★★ 5/5
TrustpilotAmelia Reeves has been amazing
Amelia Reeves has been amazing ! she was very efficient in communicating with my seller and my buyer as part of a chain, helped to chase things via calls/e-mails. Thank you Amelia!
Michael · 24 August 2026
Agent replied · 26 August 2026
Thank you for your wonderful review. We're delighted to hear about the positive experience you had with Amelia. Chasing updates and coordinating between buyers and sellers can make all the difference, and we're pleased she was able to support you throughout the process. We'll be sure to pass on your kind words to Amelia. Thank you again for taking the time to leave your feedback, and we wish you all the very best.
★★★★★ 5/5
TrustpilotSharon Tyler
I dealt with Sharon Tyler on my Purchase and she could not have made things run smoother. She kept me well informed and was knowledgeable and easy to reach out to. I would not hesitate Complete ASAP as Sales Progressors
Heidi · 1 July 2026
Agent replied · 3 July 2026
Thanks for your kind words Heidi. We are delighted to hear that Sharon's support and expertise gave you a smooth home purchasing experience. Enjoy your new home.
★★★★★ 5/5
TrustpilotWe had the most frustrating experience…
We had the most frustrating experience with our sellers solicitors and Darcie amazing, she was always patient and fought our corner. Without her help and chasing of people we would have been kept in the dark for most of the process. We felt like she truly understood our position and validated our feelings. She never failed to update us and despite the continual delays, she kept positive. Without her support I’m not sure what we would have done.
Renee · 2 September 2026
Agent replied · 3 September 2026
Thank you so much for your wonderful review. We're sorry to hear that your experience with the sellers' solicitors was so frustrating, but we're delighted that Darcie was able to provide the support and reassurance you needed throughout the process. We understand how stressful delays and lack of communication can be, so it's fantastic to hear that Darcie kept you informed, remained positive, and worked tirelessly to keep things moving while ensuring your concerns were heard and understood.
Your kind words about her patience, dedication, and commitment to keeping you updated will mean a great deal to her. We're incredibly proud to have team members like Darcie who go above and beyond for our clients. Thank you again for taking the time to share your experience with us.
★★★★★ 5/5
TrustpilotDarcie Brown has been truly amazing…
Darcie Brown has been truly amazing throughout this long drawn out chain. We have been kept updated on a regular basis and she has always been the go to person if we had any concerns with the process, she is a credit to the company.
Shirley · 21 May 2026
Agent replied · 29 May 2026
This is great to hear, thank you for taking the time to leave us a glowing 5 star review Shirley.
★★★★★ 1/5
TrustpilotWish I hadn't bothered.......
When I was initially contacted by this company at the start of the sale process I thought it would be beneficial to have someone proactively chasing all parties to ensure there were no delays. Unfortunately I did not see this benefit at all; the 'updates' I got consisted almost completely of 'I've emailed the buyers solicitors to ask for an update'. I got more information and progress by keeping in contact with my own solicitors myself. I also found that vital information was not being passed on, which could have had detrimental financial consequences had I not realised and corrected this situation myself.
Overall a waste of time, and just seemed to add unnecessary steps into communication.
Natalie · 19 August 2026
Agent replied · 21 August 2026
Thank you for taking the time to leave your feedback. I'm sorry to hear that you did not feel our service delivered the value you expected during your sale.
Having reviewed your file, I can see that your transaction completed in under 12 weeks, which is a positive outcome in what can often be a lengthy and complex process. However, I appreciate that timescales alone do not determine how a customer feels about the service they receive.
Our role is to work proactively with all parties involved, helping to keep communication flowing, identify potential issues early, and support progress towards completion. Throughout your transaction, I can see that we remained in regular contact with the parties involved and provided updates whenever new information became available.
I am sorry and disappointed to read your comments regarding communication. We were not made aware of this concern during the transaction and therefore did not have the opportunity to investigate or assist at the time. Had it been brought to our attention, we would have been keen to help facilitate communication and support a resolution.
We recognise that every client has different expectations regarding the level and type of updates they receive, and we're disappointed that our approach did not meet yours. That said, we genuinely appreciate you taking the time to share your experience, as feedback helps us review and improve the service we provide.
If you would like to discuss your experience further, please feel free to contact our Operations Director, Jamie, on 01977269028.
We wish you all the best for the future.
★★★★★ 5/5
TrustpilotAbove n beyond
Kept us informed and up to date even when things weren’t what we hoped for. Tereza was approachable and understanding. Sorted our concerns quickly. Well done team even when it was stressful. 1st class service. Thank you Dean & Denise.
Dean · 23 June 2026
Agent replied · 26 June 2026
Thank you so much for your kind words Dean and Denise.
We really appreciate you recognising the team’s efforts, especially during the more challenging moments of the process. It’s great to hear that Tereza was able to resolve your concerns quickly, as that’s exactly the level of service we aim to deliver. We know how stressful moving can be, so keeping you informed every step of the way is really important to us. Your feedback means a lot to the whole team.
★★★★★ 5/5
TrustpilotJill was brilliant helped us all the…
Jill was brilliant helped us all the way until completion, she kept on top of things in a nice swift manner. Thank you so much
MKA · 30 September 2026
Agent replied · 2 October 2026
Thank you for your wonderful review. We're delighted to hear that Jill provided such excellent support throughout your journey to completion. Keeping things moving swiftly and ensuring our clients are kept informed every step of the way is exactly what we strive for. We'll be sure to pass your kind words on to Jill. Thank you again for your 5-star recommendation.
★★★★★ 1/5
TrustpilotOffers no benefits
Our estate agent had engaged this company to expedite our property sale. However, they were always late to the party as our solicitor was the one that progressed our sale with the estate agent directly. Any updates from Jill Price were too little to late. She did not identify that the buyers solicitor had not reviewed any documentation to progress the process and this cost us a delay of over 1 month when we had accepted a lower price for a quick sale. They do not live up to their company name and should rebrand to complete nonsense. No benefit to having this company involved.
J · 5 July 2025
Agent replied · 10 July 2025
Thank you for your feedback. We are really sorry to hear that you have been disappointed with our service. We have reviewed your case and while some circumstances were outwith our control, we have taken on board that communication could have been better around this. We do hope you enjoy your new home.
★★★★★ 5/5
TrustpilotSarah and the Complete ASAP team were brilliant from start to finish
I had no idea who Complete ASAP were but i'm so glad they were involved in our property sale. I cant rate them enough! Sarah Barrow was our advisor and she was brilliant from start to finish. She was prompt in her response time to e-mails, always answered her phone and always knew where everything was up to. She and the service itself made the whole process so much easier and put our mind at rest more so than if they hadn't been there. I don't have a single negative thing to say about Sarah or any of the other team member I spoke to. Thankyou so much to you all!
Lynne · 3 July 2025
Agent replied · 7 July 2025
Thank you for such positive feedback and we are delighted to have supported your sale. We will pass on your kind words to Sarah and the team.
★★★★★ 5/5
TrustpilotSharon was absolutely brilliant…
Sharon was absolutely brilliant throughout what was a very complex transaction. She kept me informed at every stage, chased all parties proactively and never let things go quiet. Would highly recommend
Reggie · 21 August 2026
Agent replied · 25 August 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Sharon provided such excellent support throughout your complex transaction. Keeping clients informed and proactively managing the process are qualities we pride ourselves on, and it's fantastic to know Sharon delivered on both. We'll be sure to pass on your kind words. Thank you for your recommendation.
★★★★★ 5/5
TrustpilotHelen was the best at communicating and…
Helen was the best at communicating and keeping us updated without panicking or worrying us. Made this process so much easier for us. Appreciate all her work and communications.
Essex · 2 September 2026
Agent replied · 3 September 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Helen's communication and support made the process easier for you. Keeping our customers informed and reassured every step of the way is incredibly important, and it's fantastic to know that Helen's updates helped you feel confident throughout.
We’ll be sure to pass on your kind words to her. Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotFirst-time buyer and very happy with…
First-time buyer and very happy with the way my sales progressor, Abigail, handled everything. She regularly checked in with the solicitors and made sure everyone was kept informed about where we were in the process and any new developments as they arose. She was always available to answer my questions and consistently demonstrated professionalism and excellent customer care whenever I spoke with her. I really appreciate all the help and support I received throughout the process, which made this a smooth and positive first-time buying experience.
Rebecca · 14 August 2026
Agent replied · 15 August 2026
Thank you for your wonderful review! We're delighted to hear that Abigail helped make your first-time buying experience such a smooth and positive one. Her proactive communication, dedication to keeping everyone informed, and commitment to excellent customer care are exactly what we strive for. We'll be sure to pass on your kind words to Abigail. Congratulations on your new home, and thank you again for your 5-star recommendation.
★★★★★ 5/5
TrustpilotThank you very much to Tereza and the…
Thank you very much to Tereza and the team for the excellent service throughout my property purchase. Communication was excellent from start to finish, and I was kept informed every step of the way.
Steven · 30 July 2026
Agent replied · 6 August 2026
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you were pleased with the service provided by Tereza and the team throughout your property purchase.
Keeping our clients informed and ensuring clear communication at every stage is something we take great pride in, so it's fantastic to know this made a positive difference to your experience. We are also pleased that Tereza's proactive approach in liaising with all parties helped keep your transaction moving forward smoothly and efficiently. We truly appreciate your kind words and your trust in us.
★★★★★ 5/5
TrustpilotLibby was fantastic in helping to move…
Libby was fantastic in helping to move our sale along . Her communication skills were second to none and she kept us informed at all times.If she was out of the office someone else was always available to answer our queries.
KJO · 11 June 2026
Agent replied · 12 June 2026
Thank you for your review & using our service, it's brilliant to hear that Libby's communication had such a positive impact on your experience, we will pass on your great comments!
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