Trusted Agent profile · Wakefield

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Assured Sale and Progression Wakefield reviews

4.7

★★★★★ Excellent

1,682 reviews across 2 platforms

Wakefield, WF8 4HH

Part of Assured Sale and Progression, see every office.

Assured Sale and Progression's office in Wakefield is rated 4.7 out of 5 across 1,682 reviews on two platforms.

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1,641

Reviews on Trustpilot

This office

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4.9 / 5

41

Reviews on Kerfuffle

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wakefield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amanda from complete ASAP

Amanda has been brilliant from the start. She kept us informed every step of the way. Whenever I had a problem she was there for me solving it as soon as she could. The communication couldn’t have been better. I would absolutely recommend them. First class service 😊

Angela · 22 July 2026

Agent replied · 24 July 2026

Dear Angela, Thank you so much for your wonderful review! We're delighted to hear that Amanda provided you with exceptional service and kept you informed throughout the process. We'll be sure to let her know how happy you were with her support throughout. Your recommendations mean the world to us and we wish you all the best for the future.

5/5

Trustpilot

Matthew was excellent

Matthew was excellent, pro-active, helpful and efficient throughout - not to mention tactful with asleep on the job solicitors! DO NOT PUT MY NAME ON REVIEW IF OU PUT IT ONLINE. THIS IS PURELY TO RECOGNISE MATTHEW'S FFORTS.

Patricia · 23 September 2026

Agent replied · 30 September 2026

Thank you for your wonderful review. We're delighted to hear that Matthew provided such proactive, helpful and efficient support throughout your move. We know how important it is to keep things progressing smoothly, especially when challenges arise, so it's great to hear that his dedication and professionalism made a positive difference to your experience. We'll be sure to pass your kind comments on to Matthew. Thank you for your fantastic recommendation, and we wish you all the best in your new home!

5/5

Trustpilot

Everyone was so helpful

Nikki was so helpful, she kept us up to date every week as promised, and the rest of the team kept in touch when she was out of office. She kept things really simple and was so good for first time buyers!

Alice · 28 August 2026

Agent replied · 2 September 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nikki kept you updated throughout the process and that the wider team was able to support you when she was out of the office. Buying your first home can feel overwhelming and daunting at times, so it's great to know that Nikki helped keep things simple and easy to understand. Congratulations on your first home, and we wish you all the best for the future!

5/5

Trustpilot

Top tier customer service - Thank you Amanda!

Amanda was top tier and ensured that we made our quite ambitious deadline for our flat purchase. We are truly grateful and would highly recommend their services. Communication was 11/10, always contactable, always friendly. Customer service 12/10. Also thanks to Amanda's colleagues who supported us throughout.

Con · 30 July 2026

Agent replied · 6 August 2026

Thank you so much for your fantastic review and recommendation. We're delighted to hear that Amanda played such an important role in helping you achieve your ambitious purchase deadline. Providing proactive communication, friendly support, and keeping everything on track are all things we pride ourselves on, so it's wonderful to know your experience reflected this. We'll be sure to pass on your kind words to Amanda and her colleagues, who will be thrilled to hear how much their efforts were appreciated.

5/5

Trustpilot

Great experience

Emma was absolutely brilliant dealing with our purchase. She kept on top of everything, liaising between the us, our sellers and solicitors, and was always so helpful with updates and questions. We really appreciated all her help and support. Thank you ☺️

Ellie · 18 August 2026

Agent replied · 20 August 2026

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Emma provided such excellent support throughout your purchase journey. Keeping everyone informed and helping to make the process as smooth as possible is something she is very passionate about, and we're thrilled that this made a difference to your experience. We will be sure to pass on your kind words to Emma.

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. The team kept me updated throughout the whole process, explained each stage clearly, and were always helpful and professional. Their communication made my first home purchase much less stressful. I would highly recommend Complete ASAP. Thank you for all your support!

Ramunas · 13 July 2026

Agent replied · 14 July 2026

Thank you so much for your wonderful review. We're delighted to hear that the team helped make your first home purchase a smoother and less stressful experience. Keeping our clients informed and providing clear, regular communication throughout the process is something we pride ourselves on, so it's fantastic to know you felt supported every step of the way. Your recommendation means a great deal to us. Thank you for choosing Complete ASAP, and we wish you every happiness in your new home.

5/5

Trustpilot

Just sold my second house in 7 months…

Just sold my second house in 7 months with ASAP overseeing the house sale, Georgina dealt with both properties and kept us well informed on the progress of the sale. Thank you Georgina for all your help. Regards John & Lin.

John · 22 August 2026

Agent replied · 25 August 2026

Thank you for your wonderful review! We're delighted to hear that Georgina provided such great support throughout both transactions and kept you well informed every step of the way. We'll be sure to pass on your kind words to her. Congratulations on your house sales, and thank you again for your recommendation.

5/5

Trustpilot

Jill is fab !

Jill was great and always gave the best advice. She replied to any queries on the same day and you can tell she genuinely cares which is all you can ever ask for! All the best x

Caitlin · 9 September 2026

Agent replied · 10 September 2026

Thank you so much for your lovely review. We're delighted to hear that Jill was able to support you throughout your journey and provide the advice and communication you needed. Your kind words mean a great deal to both Jill and the wider team. We wish you all the very best for the future.

5/5

Trustpilot

Sales progresser are Valuable people in the buying/selling of one's property

Very good communication between our sales progresser Nicola,ourselves and our buyer helped and delt professionally with enquiries making the process less stressful. Kept in touch regularly via emails and phone calls.Thank you Nicola

Lynn · 3 October 2026

Agent replied · 5 October 2026

Thank you for your wonderful review. We're delighted to hear that Nicola's support, communication, and professionalism helped make your sale and purchase journey less stressful. We know how valuable strong communication is during a property transaction, so it's fantastic to hear that Nicola kept everyone informed and worked proactively with all parties to help progress matters smoothly. We'll be sure to pass on your kind words to her, and we're sure she'll be delighted to know her efforts made such a positive difference to your experience. Thank you and we wish you all the very best in your new home.

5/5

Trustpilot

I had to sell my Mum's house recently…

I had to sell my Mum's house recently due to her passing. Fortunately I was given a lot of assistance from this company, who helped to make life less stressful for me. Nicola D’Cruze (Sales Progressor) regularly kept me up to date with the progress, and when there were hold ups at the Buyer's end, she'd make all the necessary phone calls to them to speed things up. And the final completion happened on the date that I was promised.

Ms · 8 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to share your experience. Firstly, we're very sorry for your loss and appreciate you placing your trust in us during what must have been a difficult time. We're delighted to hear that Nicola was able to provide the support, guidance and regular communication you needed throughout the sale of your mum's property. Nicola takes great pride in keeping transactions moving and ensuring clients are kept informed every step of the way, so we're pleased that her proactive approach helped reduce some of the stress and contributed to achieving completion on the promised date. Thank you again for your kind words. We'll be sure to pass your feedback on to Nicola, who will be thrilled to receive your recognition.

5/5

Trustpilot

10/10

Amanda and her team were just incredible. She really achieved the impossible with helping us close the deal and hitting our deadline. Amanda was always on the ball with chasing anything we needed and was super communicative throughout the whole process.

Rhia · 6 August 2026

Agent replied · 8 August 2026

Thank you for taking the time to leave such a fantastic review. We are thrilled to hear about your positive experience with Amanda and her team. Meeting tight deadlines can often be challenging, so we're delighted that Amanda's dedication, proactive approach, and determination helped achieve a successful completion. We pride ourselves on providing a responsive and client-focused service, and your 5-star feedback is a great reflection of that.

5/5

Trustpilot

Helen Kelly was fantastic

Helen Kelly was fantastic, kept us update through the whole process and was a real star when it got quite stressful towards the end! Her efforts on getting us to exchange were much appreciated

Graceemily · 18 September 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Helen Kelly provided such fantastic support throughout your journey. Keeping our clients informed and helping to ease the stress that can come with moving home is something we pride ourselves on, so it's wonderful to know Helen was there for you every step of the way. We'll be sure to pass on your kind words to Helen. Congratulations on reaching exchange and thank you again for your 5-star recommendation!

1/5

Trustpilot

Disappointing and pointless

We were chased my Complete ASAP for things we had already competed as advised by our own estate agent, which made calls from Complete ASAP pointless. When it come to exchange we were told this could not be completed as we were still waiting for the sellers of our new home (who Complete ASAP were representing) to sign documents!! I’m not sure what their purpose is in the process and they certainly delayed things rather than proactively improved the process of Exchanging, Disappointing ASAP did not chase their sellers who were not up to date with things their end as it delayed our exchange date.

KP · 30 September 2026

Agent replied · 30 September 2026

Thank you for your feedback. We’re sorry to hear you felt our involvement didn’t add value to your transaction. We were instructed by your estate agent around a month into the sale, so when we first became involved, part of our role was to get fully up to speed with what had already taken place. This can sometimes mean revisiting points that have previously been discussed with the agent while we establish the position across the transaction. From there, our role was to keep in contact with the parties involved, including following up with the seller, and to help keep matters moving towards exchange. We’ve reviewed the file following your feedback and would really appreciate the opportunity to understand more about where you felt our involvement contributed to delays. If you’d be happy to contact our Operations Manager Ella with a little more detail, we’d be grateful, as it’s important to us that we fully understand your experience. emurgatroyd@completeasap.co.uk, 01977 269 052

5/5

Trustpilot

Emma was fantastic

Emma was fantastic, first time we’ve moved in 38 years so it was all very new and stressful but she managed to keep me sane through the whole process. Would highly recommend.

Helen · 29 September 2026

Agent replied · 30 September 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Emma was able to support you throughout your move, especially after 38 years in the same home. We understand how daunting and stressful the process can feel, and it's wonderful to know that her guidance, communication, and reassurance helped make the journey more manageable. Thank you for your fantastic recommendation. We wish you all the very best in your new home!

5/5

Trustpilot

Always going above and beyond!

Amelia is fantastic, informative and supporting in all aspects of the after-sales process! Always quick to come back to me and assist in any request or issue that occurs and nothing is ever too much work or hassle. Could not speak highly enough of Amelia, a real asset to the company!

Jacob · 22 May 2026

Agent replied · 29 May 2026

It is great to hear that you felt a difference having a dedicated sales progressor pushing your transaction forward Jacob. Thank you for taking the time to leave us feedback.

5/5

Trustpilot

Amazing service from start to finish

Amazing service from start to finish. Laura was very informative and Andrea helped to push things along with Solicitors when I was at my wits end. I would have felt lost without them. It’s so useful to have someone talking and updating both sides. Thank you again.

Carol · 16 June 2026

Agent replied · 17 June 2026

Thank you so much for your feedback Carol. We are delighted to hear that Laura and Andrea were able to support you so effectively throughout your transaction. Keeping everything moving and ensuring both sides are fully informed is exactly what we aim to deliver, especially during more challenging moments. We really appreciate your kind words and are so pleased we could help make the process less stressful for you.

5/5

Trustpilot

Sale of a property

The work was related to a property sale. I was eager to complete the sale quite quickly. It was important that that I played my part to achieve this by providing necessary information required and any assistance with contact details with persons who impacted on the process in a timely manner. This cooperation worked well and I was kept informed of the progress made. If I didn’t understand any of the information I was able to ask for clarification and this was given quickly. It was useful to have a view of both sides of the pace of action. All communication was patient and professionally friendly. The sale was brought to completion in a realistic time scale that I was happy with.

Mrs · 25 September 2026

Agent replied · 27 September 2026

Thank you for taking the time to leave such a detailed review. We're delighted to hear that you felt well supported throughout your property sale and that our communication helped keep you informed at every stage of the process. We understand how important a timely completion is, and we're pleased that by working together and maintaining clear communication, we were able to help achieve a timescale you were happy with. It's great to know that any questions or points requiring clarification were addressed quickly and that you found value in having visibility of progress from both sides of the transaction. Thank you again for your kind words about our professional and friendly approach. We wish you all the best for the future and appreciate your fantastic recommendation.

1/5

Trustpilot

‘Complete ASAP’ were ‘complete’ly useless to me

The estate agent I bought through was fantastic, but I will never use them in the future if ‘Complete ASAP’ are part of the picture. As others have mentioned before me, I found ‘Complete ASAP’ a completely useless port of call in the process of buying the property. The stark contrast between this 3rd party company (instructed by the estate agents I was buying a property through) and the Sale Progressor who worked in house at the estate agents I was selling through was like night and day. The differences in knowledge of the actual sale process, competency when dealing with solicitors and ability to keep all updated in a timely manner were undeniable. Each update was information I already knew, or incorrect, which led to confusion up and down an already large and difficult to manage chain. The very first call with this company almost caused me to pull out from the purchase, after they continually insisted that the seller was ‘tying in’ their onward sale, which they were not going to do if we were ready to complete before them, allowing them to list the property as ‘chain free’. This call soured the transaction needlessly, with the mood only fixed by meeting with the vendor and bonding over our clearly mutual frustration with their service. I tried to have patience with ASAP, but after being asked for an update on the sale and if the enquiries were satisfied (which seems counter intuitive of their service?) I provided a detailed update on what was outstanding and why. Only to be told by the advisor assigned to this file ‘I can not comment on the replies and what has been asked and provided as I am not the legal advisor’. I did not ask for their comment, they asked for mine! I decided after meeting with the vendor and then receiving this nonsensical response that I would not to bother to waste time communicating with them. They were, throughout the entire purchase process, the only part that caused me stress. The Estate Agent I was buying through ended up doing a huge portion of the work to get the sale over the line and hold the chain together, rendering this 3rd party ‘sales progression service’ useless to all partied involved in the chain.

L · 24 September 2026

Agent replied · 25 September 2026

Thank you for taking the time to leave your feedback. We are very sorry to read about your experience, particularly as delivering clear communication and helping to support all parties through what can often be a complex transaction is the very purpose of our service. We take comments such as these extremely seriously and would welcome the opportunity to investigate the concerns you've raised. Unfortunately, based on the information provided in your review, we have been unable to identify the transaction in question. If you would be willing to contact me directly with your name, property address, or any other details that may help us locate your file, I would be grateful for the opportunity to look into this further and better understand what happened. You can contact me at emurgatroyd@completeasap.co.uk or 01977 269 052. I look forward to hearing from you.

5/5

Trustpilot

Sold my house with Liberty and complete asap

Just completed on my house! At the start I was assigned to a case manager, (I forgot her name) but she apparently got fired or left the company halfway through my case, haha! But anyway, then a lady called Liberty came along and saved the day and finished the sale. Libby updated my case notes to me regularly so I knew exactly what was going on and when, and on several occasions was always free for a chat which took away the stress of house selling away instantly! So, I thank you for your competent service 5/5. Also, thanks to completeASAP for choosing good solicitors also!

Benjamin · 18 September 2026

Agent replied · 22 September 2026

Thank you for taking the time to share your experience and for your fantastic review. We're delighted to hear that Liberty was able to step in and provide the support you needed, keeping you updated throughout the process and helping to make what can often be a stressful experience much more manageable. It's wonderful to know that her regular communication and willingness to take the time to talk things through gave you confidence and peace of mind during your sale. We'll be sure to pass on your kind words to Liberty, who will be thrilled to hear how much her support was appreciated. We're also pleased to hear you had a positive experience with our solicitors. Congratulations on completing your house sale, and thank you for putting your trust in us!

5/5

Trustpilot

Jill Price was very efficient in every…

Jill Price was very efficient in every way. She was always on the case at each stage of the progression, keeping me informed promptly which resulted in a successful outcome. Many thanks Jill.

Irene · 10 September 2026

Agent replied · 11 September 2026

Thank you for your wonderful feedback. We're delighted to hear that Jill provided such efficient and proactive support throughout your case. We pride ourselves on keeping our clients informed every step of the way, so it's great to know Jill's communication and dedication helped you achieve a successful outcome. We'll be sure to pass your kind words on to Jill. Thank you for taking the time to share your sales progression experience, and we wish you all the very best for the future.

5/5

Trustpilot

We were honestly amazed at how well we…

We were honestly amazed at how well we was looked after! Our sales progressor Helen was honestly the best! She was bubbly, friendly, very helpful and proactive. As first time buyers we go very lucky with Helen and we would so have her again :)

Neerali · 19 June 2026

Agent replied · 20 June 2026

Thank you so much for your lovely review. We are delighted to hear how well looked after you felt, especially as first time buyers, which can often feel overwhelming. Helen will be so pleased to hear your kind words. Her friendly, proactive approach and support throughout the process is exactly what we strive to deliver, so it is fantastic to know she made such a positive impact on your experience. We really appreciate your recommendation and wish you all the best in your new home.

5/5

Trustpilot

Seamless! A must have service.

These guys made life easier - it’s as simple as that. Regular updates, liaising between both sets of solicitors, and keeping the wheels turning smoothly. Thanks Sharon for managing the process to exchange with such ease :)

Mark · 13 August 2026

Agent replied · 15 August 2026

Thank you for taking the time to leave such a lovely review. We're so pleased that Sharon's support, communication and coordination helped keep everything moving smoothly through to exchange. We'll be sure to pass on your kind words to her and the wider team.

5/5

Trustpilot

Isabella was a pleasure to work with

Isabella was a pleasure to work with, and relentless in chasing things up when things seemed to be taking longer than expected. I am convinced that the service from Complete ASAP was vital in ensuring the sale went quickly and smoothly. I am extremely grateful for their help.

Chris · 26 May 2026

Agent replied · 29 May 2026

Isabella will be thrilled to hear this, thank you Chris

5/5

Trustpilot

Amazing Ashleigh

Ashleigh worked tirelessly to get this over the line. Despite being a big chain and lots of issues down the line, she handled everything amazingly and gave constant informative feedback. Thanks Ashleigh!

Customer · 10 September 2026

Agent replied · 25 August 2026

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Ashleigh was able to help guide your move through to completion. Managing a large chain can be incredibly challenging, especially when unexpected issues arise, so it's fantastic to know that her hard work, dedication, and regular communication made a positive difference to your experience. We'll be sure to pass on your kind words to Ashleigh, who will be thrilled to hear your feedback. Thank you again for your support, and we wish you all the best for the future!

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