Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPleasantly surprised.
Made the difficult process of selling my late fathers property as smooth as possible. It was not a short process & with unexpected bumps along the way, my contact point was very attentive. My experience with Ash was positive & Professional her communications were top notch. When the sale threatened to be derailed at a few stages due to delays & disagreements she managed to explain the situation with clarity & wrangle everyone back on track. When another team member was required to pick up I didn’t notice any drop in service standards. The whole team did a great job. I wish the sale had gone through a little quicker but certain things are beyond their remit. I would seek out ASAP should I ever wish to sell my own property. I would recommend this company for anybody who prefers for somebody else to take away the hassle of pushing things along.
IF · 3 June 2026
Agent replied · 9 June 2026
Thank you for your lovely feedback. We are delighted to hear that Ash and the team supported you through a difficult process. We aim to tailor our service to the needs of the client and we're pleased we could make a difference. We appreciate the recommendation.
★★★★★ 5/5
TrustpilotGreat service
The team at Complete ASAP (Nicola d'Cruz and Nicky Tyman) have been instrumental in supporting the sale of our property. They were able to talk to us, the purchasers and both solicitors and were very proactive in facilitating communication between the lawyers when an issue arose. Nicola was always very friendly and helpful and very quick to respond to our queries. We completed today, so thank you!
Lucy · 28 August 2026
Agent replied · 2 September 2026
Thank you so much for your wonderful review.
We're delighted to hear that Nicola and Nicky were able to support you throughout your sale and help keep communication flowing between all parties involved. We know how important proactive communication can be when issues arise, so it's great to hear that their efforts made a positive difference.
We'll be sure to pass on your kind words to both Nicola and Nicky. Congratulations on completing, and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Allison Beer has been extremely helpful, kind and friendly throughout the whole process. She has always kept us updated and followed up promptly whenever needed.
Allison is doing a fantastic job, and we are very happy with the service from ASAP. We would highly recommend her to anyone looking for a professional and supportive service.
Thank you, Allison, for all your help!
Jayson · 21 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful review. We're delighted to hear that you received excellent service throughout your journey with us.
Allison will be thrilled to know that her kindness, professionalism, and dedication made such a positive impact on your experience. Keeping our clients informed and providing timely support is something we strive for, and it's fantastic to hear that Allison delivered this every step of the way. We truly appreciate your recommendation and your kind words. We wish you all the best for the future!
★★★★★ 5/5
TrustpilotThis was my first house purchase so i…
This was my first house purchase so i needed as much information and help as possible, Iam happy to say it was good to know i had help with any questions and progress when i needed it , Matthew Lewis was the person i dealt with and found he was very helpful and friendly and easy to talk to . thanks , Paul wynne (Mansfield, cottage lane) .
Paul · 20 August 2026
Agent replied · 21 August 2026
Thank you, Paul, for taking the time to leave such a lovely review. We're delighted to hear that your first house purchase was a positive experience and that you felt supported throughout the process.
Buying a home can be overwhelming, especially for first-time buyers, so it's great to know that the information, guidance, and progress updates helped give you confidence every step of the way.
We're especially pleased to hear your kind words about Matthew. We'll be sure to pass on your feedback, and we're sure he'll be delighted to know that his friendly approach and support made such a difference to your experience.
Congratulations on your new home!
★★★★★ 5/5
TrustpilotWell what to say about Complete ASAP
Well what to say about Complete ASAP, Helen made my life so much easier I work away and Helen was on call for anything how she put up with me is unreal she did absolutely everything if it wasn’t for Helen and Complete ASAP I think things I wouldn’t of gone through with everything I can’t thank these guys enough for getting my house sold.
Richard · 2 September 2026
Agent replied · 3 September 2026
Thank you for your fantastic review. We're absolutely delighted to hear about your positive experience with Helen and the team at Complete ASAP. We understand that selling a property can be challenging, especially when you're working away, so it's wonderful to know that Helen's dedication, support, and availability helped make the process much easier for you.
Helen takes great pride in going the extra mile for our clients, and we're thrilled that her hard work and commitment made such a difference throughout your sale. Your kind words and recommendation mean a great deal to us, and we'll be sure to share your feedback with Helen and the wider team. We wish you all the best for the future!
★★★★★ 5/5
TrustpilotAshleigh - Great experience and Customer Service
Ashleigh has been working with us on our house purchase for the last 6 months and has been very prompt in giving us updates, chasing up any concerns we had and helping us be informed of each step of the process. She has been really responsive throughout and has made this stressful process much easier for us with her assistance. Thank you Ashleigh (McDonnell) - Jess and Rob
Jessica · 8 August 2026
Agent replied · 11 August 2026
Thank you so much for your lovely review, Jess and Rob.
We're delighted to hear that Ashleigh was able to support you throughout your six-month house purchase journey. Buying a home can be a stressful process, so it's wonderful to know that her prompt updates, responsiveness, and dedication to keeping you informed every step of the way helped make the experience easier for you.
Ashleigh takes great pride in providing a professional, supportive service, and we're thrilled that her efforts to chase up concerns and keep things moving forward made such a positive impact. We'll be sure to pass on your kind words and thanks to her.
Congratulations on your new home, and we wish you both every happiness for the future.
★★★★★ 5/5
TrustpilotHelen Kelly has been absolutely amazing…
Helen Kelly has been absolutely amazing throughout our time selling our property. Without her we wouldn’t have know what was going on. She answered my calls every time I rang and nothing was any bother. We can’t thank her enough as she made this journey easy and less stressful for us as a family.
Thank you Helen.
Mrs · 8 October 2026
Agent replied · 9 October 2026
Thank you for your fantastic review! We're delighted to hear about your positive experience with Helen Kelly. We understand how stressful selling a property can be, so it's wonderful to know that Helen's support, communication, and dedication helped make the process easier for you and your family.
Providing regular updates and being available when our clients need us is at the heart of what we do, and we're thrilled that Helen was able to give you the reassurance and guidance you needed throughout your journey.
Thank you for your kind words and 5-star recommendation. We'll be sure to pass your feedback on to Helen, who will be delighted to hear how much her support meant to you. We wish you and your family all the very best.
★★★★★ 5/5
TrustpilotExcellent experience
Very good experience during our sale and purchase. The transaction was a fairly drawn out process and Complete ASAP were in touch with all parties during its duration, keeping us informed all the time. Sharon Tyler was helpful, responsive and knowledgeable and understood the stress of buying and selling a house. We have now exchanged and are looking forward to our move. Would recommend.
Carol · 19 August 2026
Agent replied · 20 August 2026
Thank you for taking the time to share your experience and for your recommendation. We're delighted to hear that Sharon was able to support you throughout what can often be a lengthy and stressful sales and purchase process. Keeping all parties informed and maintaining regular communication is at the heart of what we do, so it's wonderful to know that Sharon's responsiveness, knowledge, and understanding helped make the journey easier for you.
We'll be sure to pass on your kind words to Sharon. Congratulations on reaching exchange, and we wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotI would like to express my sincere…
I would like to express my sincere thanks for your support in facilitating communication between the seller and buyer. Your ability to manage expectations, keep both parties informed, and ensure clarity throughout the process has been extremely valuable. Your involvement has helped maintain momentum and contributed to a smoother transaction. Laura Moody is very professional and she has guided us through the process very effectively.
PL · 12 August 2026
Agent replied · 14 August 2026
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Laura was able to support you effectively throughout the transaction. Ensuring clear communication, managing expectations, and keeping all parties informed are key priorities for us, so it's wonderful to know that Laura's professionalism and guidance helped make the process smoother for both the seller and buyer.
We truly appreciate your feedback and are grateful for the opportunity to assist you. We wish you all the best and thank you again for your recommendation.
★★★★★ 5/5
TrustpilotAllison has been incredibly useful over…
Allison has been incredibly useful over the past 6 months for our house purchase. As a first time buyer this process would have been a lot more stressful if it wasn’t for Allison, who always chased for us and was always incredibly friendly throughout. We had some difficulties during our purchase and Allison was always very understanding and supportive throughout. Thank you once again Allison!
TM · 12 August 2026
Agent replied · 13 August 2026
Thank you so much for your kind review. We're delighted to hear that Allison was able to support you throughout your first home-buying journey.
Purchasing your first home can be a stressful experience, especially when unexpected challenges arise, so it's wonderful to know that Allison's dedication, proactive communication, and friendly approach helped make the process easier for you. We know she'll be thrilled to hear how much her support and perseverance were appreciated.
Congratulations on your new home, and thank you again for taking the time to share your experience. We wish you all the very best for the future!
★★★★★ 5/5
TrustpilotBrilliant service
I have not come across this service before and I can only say how much time and worry it saved me. Every step of the sale was looked into and reported by email so I knew exactly what was happening with all parties. Nicola Harper was superb! Extremely friendly and informative. She was a great help at all times.
SALLY · 18 September 2026
Agent replied · 19 September 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our service helped make your sale less stressful and kept you informed throughout the process. Providing regular updates and clear communication is something we pride ourselves on, so it's great to know that you felt fully informed every step of the way.
We'll be sure to pass on your kind words to Nicola Harper. She'll be thrilled to hear that her friendly and informative approach made such a positive difference to your experience. Thank you again for your feedback and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotBrilliant Helen
First time I’ve moved and there has been an intermediary involved, but it worked and I would recommend Complete ASAP to anyone. Helen kept in touch with us regularly throughout the process and went between all the parties involved. I don’t know how anything would have happened without her as solicitors in the chain were just not responding. Thank you for helping us get it over the line.
Katrine · 20 July 2026
Agent replied · 22 July 2026
Dear Katrine, Thank you for your wonderful 5-star review! We’re thrilled to hear that your first experience with an intermediary was a success. Helen is dedicated to providing outstanding sales progression service and we're glad her support made a difference in your journey.
Your recommendation means a lot to us. If you need assistance in the future, we’re always here to help.
★★★★★ 5/5
TrustpilotFantastic service!
Amanda has been nothing short of brilliant! Engaged by the seller of the property I am purchasing, her updates and customer service throughout has been faultless. If I was to buy again I would most definitely engage with Amanda and would recommend to anyone! She has made the whole process so easy and kept everyone updated and chased along throughout - priceless!
Amy · 24 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful feedback. We're thrilled to hear that Amanda's communication, dedication, and customer service made such a positive impact on your experience. Keeping everyone informed and ensuring the process progresses as smoothly as possible is exactly what we strive for. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words to Amanda.
★★★★★ 5/5
TrustpilotBeyond outstanding support from Matthew Lewis
Juggling a complicated house sale and a simultaneous purchase is never easy, but Matthew made all the difference. Throughout a lengthy and difficult process, Matt kept us updated constantly, providing expert guidance, calm reassurance, and phenomenal customer service. He went above and beyond for us, and we quite simply couldn't have done it without him. Thank you for everything, Matt, highly recommended!
Stephen · 25 August 2026
Agent replied · 27 August 2026
Thank you so much for your kind words and for taking the time to share your experience. We know how challenging it can be to manage a house sale and purchase at the same time, so we're delighted to hear that Matthew was able to provide the guidance, reassurance, and support you needed throughout the process.
Matthew takes great pride in delivering exceptional customer service, and your feedback will mean a great deal to him. We're thrilled he was able to make such a positive difference during what was clearly a complex journey.
Congratulations on your move, and thank you again for your recommendation. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotAbsolute top marks
Ashleigh went above and beyond on the purchase and sale of the properties. I honestly believe that the whole chain would have fallen through several times without her excellent management and oversight. She displayed the highest level of professionalism and tenacity throughout the process. If I could give 6 stars, I would. Thank you Ashleigh.
Bryan · 1 October 2026
Agent replied · 3 October 2026
Thank you for your outstanding review and for awarding us top marks! We're thrilled to hear that Ashleigh made such a positive difference throughout both your sale and purchase. Property chains can be complex and challenging, so it's fantastic to know that her professionalism, determination, and proactive approach helped keep everything on track when it mattered most.
Your comment that the chain may not have completed without Ashleigh's support is incredibly rewarding to hear and reflects the dedication she brings to every case. We'll be sure to pass on your kind words and recognition to her.
Thank you for placing your trust in us. If there was a six-star option, we're delighted to know Ashleigh would have earned it!
★★★★★ 5/5
TrustpilotAshleigh got the job done
Ashleigh was the person who worked on behalf of our estate agent to help our sale progress. She did this by communicating with us, our buyers and both our solicitors. In the end she was the only person communicating with everyone in the chain and ensuring we were all kept informed, knew what we needed to do next, and did what was needed in a timely manner.
Rosie · 9 July 2026
Agent replied · 14 July 2026
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear about the positive impact Ashleigh had on your sale.
Moving home can be incredibly stressful, especially when multiple parties are involved, so it's fantastic to know that Ashleigh's communication, expertise, and proactive approach helped keep everything moving forward and ensured everyone in the chain stayed informed. We pride ourselves on providing clarity and support throughout the sales process, and we're thrilled that Ashleigh was able to give you the confidence to make informed decisions when it mattered most.
Your kind words mean a great deal, and we'll be sure to pass them on to Ashleigh. Thank you for trusting us to support your move, and we wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotASAP were superb throught out
ASAP were superb throught out. They kept us up to date with all the needed information. They provided us a lot of peave of mind and more communication than our solicitors or estate agents. They even arranged our exchange date between myself and the buyer a week before my solicitor then tried to stsrt talking dates. Everything was already in place at this point.
Matthew · 28 July 2026
Agent replied · 30 July 2026
Thanks for the 5 star review Matthew. Our aim is to use our expertise to get you ready to legally move as soon as we can - communication is often the name of the game. Thank you for using us.
★★★★★ 5/5
TrustpilotA really fantastic service
Ashleigh made the difficult experience of selling a house I had lived in for 25 years, much better.
She was supportive and patient and very responsive to my enquiries.
I couldn't have managed to navigate the process without her, she was the link that kept all parties informed and up to date.
Thank you so much Ashleigh.
Carol · 5 September 2026
Agent replied · 9 September 2026
Thank you for taking the time to leave such a heartfelt review. We're delighted to hear that Ashleigh was able to provide the support, patience and reassurance you needed during what must have been an emotional experience after 25 years in your home. It's wonderful to know that her responsiveness and dedication helped you navigate the process with confidence and kept everyone informed along the way.
We'll be sure to pass on your kind words to Ashleigh. Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThank you Sharon
Sharon Tyler was our progressor during our recent house move. The whole process from start to end was frustrating and lengthy and I firmly believe that without Sharon’s help and dedication, we would not yet have moved. She pushed and chased all parties in the chain and was instrumental in ensuring contracts were exchanged in time for our move. She kept us updated on progress and explained what would happen and when if things went to plan, or if they didn’t. She was professional, knowledgeable and demonstrated genuine concern for us and our situation. She seemed to be the only party that understood and cared about what we were going through. Thank you Sharon!
Megan · 17 March 2026
Agent replied · 21 March 2026
Sharon will be delighted to hear this. Thank you so much for leaving us a 5‑star review.
★★★★★ 4/5
TrustpilotLucy was very pro-active chasing up…
Lucy was very pro-active chasing up resolutions to issues impacting on progress. Excellent communication skills always keeping me informed and up to-date on progress or any impediments. During difficult times in the completion process, she demonstrated considerable fortitude and determination to achieve the objectives, i.e, a successful outcome for her client. Well done to her. I appreciate her efforts and the value she gave to ensure success.
Ian · 22 June 2026
Agent replied · 24 June 2026
Thank you so much for your detailed and thoughtful feedback. We are delighted to hear about the positive experience you had with Lucy and the impact she made during what we know can be a challenging process. Her proactive approach, clear communication, and determination to overcome any issues are exactly what we strive for, so it is fantastic to see this recognised. We are especially pleased that her persistence helped achieve a successful outcome for you. I will make sure your kind words are shared with Lucy, she will be incredibly proud of the difference she made. Thank you again for your feedback and for trusting us to support your move.
★★★★★ 5/5
TrustpilotOverall good
We dealt with a couple of people whilst working with complete ASAP however Jody was by a mile the most proactive and helpful. Had it not been for her I feel our experience would have been different. She kept us updated with every step and was very helpful throughout. Thank you Jody, the 5 stars are for you!
Molly · 20 August 2026
Agent replied · 22 August 2026
Thank you for your wonderful review. We're delighted to hear that Jody made such a positive difference to your experience. Keeping our clients informed and supported every step of the way is incredibly important to us, and it's fantastic to know that Jody's proactive approach and dedication stood out. We'll be sure to pass on your kind words to her. Congratulations on your move, and thank you for the 5-star recommendation!
★★★★★ 5/5
TrustpilotHighly recommended
Helen was fabulous from start to finish We had an unforeseen legal problem which took a while to sort out and while the solicitors were working on it, Helen was the only person who kept in contact regularly and always was available on her phone. Can’t recommend her enough.
Jane · 9 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Helen provided such exceptional support from start to finish. Property transactions can be particularly challenging when unexpected legal issues arise, so it's wonderful to know that Helen's regular communication, availability and dedication helped you feel informed and supported throughout the process.
Providing proactive updates and being there for our clients every step of the way is something we pride ourselves on, and we're thrilled that Helen delivered this for you. We will be sure to pass on your kind words, which I'm sure will mean a great deal to her. Thank you again for your recommendation, and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotGreat service
Our Complete ASAP contact was Ashleigh. She chased for updates and kept us informed all along the way so we didn’t have to chase solicitors or buyer. Our sake was relatively straightforward but in a long buy/sell chain, she would be even more valuable. Ashleigh is very polite and upbeat in her calls and e-mails.
Carol · 28 August 2026
Agent replied · 2 September 2026
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Ashleigh kept you informed throughout the process and helped make your move as smooth and stress-free as possible. We know how important regular communication is, especially when navigating a longer property chain, so it's great to hear that her proactive approach made a positive difference.
We will be sure to pass on your kind words to Ashleigh. Thank you again for choosing Complete ASAP, and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotThank you Isabella!
Isabella was hugely helpful in getting our sale and purchase exchanged. She was great at keeping us updated and helped resolved issues when different teams struggled to communicate. I’m not sure we would have exchanged without her! Thank you for your cool, collected help at a very stressful time
Isabelle · 2 October 2026
Agent replied · 5 October 2026
Thank you for your wonderful review. We're delighted to hear that Isabella was able to support you throughout both your sale and purchase, helping to keep everything on track and ensuring you were kept informed every step of the way.
Property transactions can be stressful, particularly when communication between different parties becomes challenging, so it's fantastic to know Isabella's calm, proactive approach helped resolve issues and contributed to getting your exchange over the line. We'll be sure to pass on your kind words to her, and we're sure she'll be thrilled to hear how much her support meant to you.
Thank you again for your fantastic recommendation, and we wish you all the very best in your new home.
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