Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAshley at ASAP was a complete star when…
Ashley at ASAP was a complete star when we were selling my mums house. She kept in touch regularly and moved the whole process along more quickly. I don't know what I would have done without her. It was really reassuring to know that she would chase people up and and then keep us updated. She made the whole process less stressful and I can't thank her enough.
KAREN · 23 October 2024
Agent replied · 30 October 2024
Thank you for taking the time to leave us a review Karen, we are pleased to hear we helped make your property sale less stressful.
★★★★★ 1/5
TrustpilotComplete waste of your time guaranteed
Welcome to complete asap, where we do anything but complete asap. Our lack lustre agents are on hand to ensure they complicate the process as much as possible to ensure poor communication with you at all times.What a vague email that doesn't really explain anything don't worry we've got you covered.Here at complete asap we work hard to ensure that nothing is urgently chased and when we do we don't really question it we just email you to say something ensuring you are kept in the dark at all times as to the sale of your propertyComplete asap are very very aggressive and demand you sign up to their service even before your home is sold of your buy a new one asking your to answer questions you won't know yet because you haven't sold your houseTheir terms are very expensive but don't worry when you question it, you'll get a very long waffling email about why their service is best (which they demonstrate in practice they are the worst)Complete asap we're used by my estate agent to finish to sale, I opted not to use their conveyance services. What I have experienced with them is a complete lack of care or attention, made to feel as though I'm a tick box and when I need them to question or chase I get very wishy washy answers and made to feel things are going ok, in reality they are not going ok and there is an extreme lack of communication from them, thanks to their uncaring attitude to this all my chain is now in extreme jeopardy and still they have no sense of urgency or care about what is going on.Avoid them at all costs unless you want to ensure your house sale is very painful and as drawn out as possible.After making this review complete ASAP did manage to push something forward on the sale, but then two weeks later were back to their old games of not reading my communications correctly and failed to deliver on promises made, then made something up to try and make it look as though I was in the wrong.Seems to best way to get them to do something is to publicly call them out online how bad their service is.My sale did go through in the end and I'm sure complete asap will be going 'oh yay another sale done' when in reality they hindered the entire sale, it ended up being me, the estate agent i brought though doing all the actual chasing. Complete asap were more like the drunk friend on a night out you are trying to get home but slow down the entire progress. In response to their comment of me being 'fully informed' i was kept fully informed of everything they knew, however, because i ended up doing their job for them not only did i know everything a few days before they decided to report it to me (and try to phase it like they had done it themselves) i knew a lot more than they ever did at any stage of the sale. The only influence they managed to exert on the sale of my property was to insure it almost never happened
David · 25 March 2024
Agent replied · 4 February 2024
We are sorry to hear that you have had a very frustrating experience selling your house and buying on. As you know, there are so many moving parts in a chain, not all of which we can control. We are aware of your situation and would be keen to speak to you and also the agent you are buying through as I am sure we can help. You can reach Jamie, our Operations Director on 01977 269028 to discuss this.Thank you for your amended comments. Needless to say, it is disappointing to hear that you are still not satisfied. Having reviewed your case updates, we do believe that we have kept you fully informed and where we can, have exerted influence to move your sale forward. We are always keen to talk to clients to find out how we can do better so please could we reiterate that Jamie, our Ops Director would welcome your call.
★★★★★ 1/5
TrustpilotComplete waste of your time guaranteed
Welcome to complete asap, where we do anything but complete asap. Our lack lustre agents are on hand to ensure they complicate the process as much as possible to ensure poor communication with you at all times.What a vague email that doesn't really explain anything don't worry we've got you covered.Here at complete asap we work hard to ensure that nothing is urgently chased and when we do we don't really question it we just email you to say something ensuring you are kept in the dark at all times as to the sale of your propertyComplete asap are very very aggressive and demand you sign up to their service even before your home is sold of your buy a new one asking your to answer questions you won't know yet because you haven't sold your houseTheir terms are very expensive but don't worry when you question it, you'll get a very long waffling email about why their service is best (which they demonstrate in practice they are the worst)Complete asap we're used by my estate agent to finish to sale, I opted not to use their conveyance services. What I have experienced with them is a complete lack of care or attention, made to feel as though I'm a tick box and when I need them to question or chase I get very wishy washy answers and made to feel things are going ok, in reality they are not going ok and there is an extreme lack of communication from them, thanks to their uncaring attitude to this all my chain is now in extreme jeopardy and still they have no sense of urgency or care about what is going on.Avoid them at all costs unless you want to ensure your house sale is very painful and as drawn out as possible.After making this review complete ASAP did manage to push something forward on the sale, but then two weeks later were back to their old games of not reading my communications correctly and failed to deliver on promises made, then made something up to try and make it look as though I was in the wrong.Seems to best way to get them to do something is to publicly call them out online how bad their service is.My sale did go through in the end and I'm sure complete asap will be going 'oh yay another sale done' when in reality they hindered the entire sale, it ended up being me, the estate agent i brought though doing all the actual chasing. Complete asap were more like the drunk friend on a night out you are trying to get home but slow down the entire progress. In response to their comment of me being 'fully informed' i was kept fully informed of everything they knew, however, because i ended up doing their job for them not only did i know everything a few days before they decided to report it to me (and try to phase it like they had done it themselves) i knew a lot more than they ever did at any stage of the sale. The only influence they managed to exert on the sale of my property was to insure it almost never happened
Davinatorbass · 25 March 2024
Agent replied · 6 February 2025
We are sorry to hear that you have had a very frustrating experience selling your house and buying on. As you know, there are so many moving parts in a chain, not all of which we can control. We are aware of your situation and would be keen to speak to you and also the agent you are buying through as I am sure we can help. You can reach Jamie, our Operations Director on 01977 269028 to discuss this.Thank you for your amended comments. Needless to say, it is disappointing to hear that you are still not satisfied. Having reviewed your case updates, we do believe that we have kept you fully informed and where we can, have exerted influence to move your sale forward. We are always keen to talk to clients to find out how we can do better so please could we reiterate that Jamie, our Ops Director would welcome your call.
★★★★★ 5/5
TrustpilotPrompt response to email
DENNIS · 28 July 2026
Agent replied · 30 July 2026
Thank you for leaving us a 5 star review Dennis. We pride ourselves on looking after our clients so being responsive to you is key. Thanks for using ASAP.
★★★★★ 5/5
TrustpilotDarcie was warm
Darcie was warm, friendly and professional. But also very prompt to reply to any worries or concerns we may have had. The whole process was helped greatly by the support she gave to us.
Kate · 18 June 2025
★★★★★ 5/5
TrustpilotNot the easiest sale with solicitors…
Not the easiest sale with solicitors that were less then helpful but Darcie was very helpful throughout
Mr · 9 December 2025
★★★★★ 5/5
Trustpilotasap review
Impressed with ASAP, we were allocated Ashleigh & she has been exceptionally supportive throughout the process. Ashleigh always provided us regular updates, supported our buyer as well and responded quickly to emails and was always happy to speak over the phone if we required any clarity or had any questions. She is an amazing asset to the team and is a great communicator which is really important when going through the process of buying/selling a house.
H · 22 August 2025
★★★★★ 5/5
TrustpilotDarcey is a credit to the team
Darcey is a credit to the team. An absolute pleasure working with her. Nothing too much trouble, always willing to help. Made the process very bearable.
Margaret · 11 September 2025
★★★★★ 5/5
TrustpilotAlison was very pleasant to work with
Alison was very pleasant to work with, kept us up to date with everything and explained everything thoroughly.
Sandra · 26 November 2025
★★★★★ 4/5
TrustpilotThe timely update on the progress of…
The timely update on the progress of the property. Laison between seller and buyer to discuss items and things in the property was well executed. Ma Laura Moody has been very helpful throughout the process. Thank you.
Amrit · 7 May 2025
★★★★★ 5/5
TrustpilotSharon was excellent
Sharon was excellent, frequent updates and made the sale process as smooth as it could possibly be!
Daniel · 27 November 2024
Agent replied · 3 December 2024
This is great to hear, thank you for the 5 star review.
★★★★★ 5/5
TrustpilotVery professional
Very professional, clear communication, regular updates
Paul · 9 July 2026
Agent replied · 14 July 2026
Thank you for your wonderful 5-star review! We're thrilled to hear you enjoyed our sales progression service at Complete ASAP. If you need any further assistance don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotThe estate agent added me into this but…
The estate agent added me into this but it was great to find out what was happening each week. Chloe Turner was excellent through the whole process chasing up and recording what was happening.
Chris · 10 June 2025
★★★★★ 5/5
TrustpilotGood Sale Progressor
Rebecca who was my Sales Progressor was excellent. She communicated often, even more than my own solicitor.
Naomi · 25 November 2024
Agent replied · 3 December 2024
Thank you for the 5 star review. This is great to hear.
★★★★★ 5/5
TrustpilotBrilliant Experience
Brilliant Experience, Ashleigh was so helpful from start to finish. Always available via email and sent any updates efficiently. Thank you so much.
Alexandra · 22 August 2024
Agent replied · 24 August 2024
We are delighted to hear that our service worked so well for you. Thanks for posting.
★★★★★ 5/5
TrustpilotGreat communication
Great communication and a good app to follow
Shantelle · 24 June 2026
Agent replied · 26 June 2026
Thank you for your great feedback.
We are really pleased to hear that you found our communication strong. Making the process as clear and accessible as possible is something we focus on, so it is great to see this reflected in your experience. Your comments are very much appreciated by the whole team.
★★★★★ 2/5
TrustpilotI seemed to get quicker updates from…
I seemed to get quicker updates from the Solicitor direct.
Jason · 9 June 2026
Agent replied · 11 June 2026
We’re sorry to hear you felt you received quicker updates directly from the solicitor. Our aim is always to stay closely aligned with all parties and keep you fully informed throughout, so it’s disappointing to hear this wasn’t your experience.
If you would like to discuss your feedback in more detail, please reach out to our Operations Manager Ella Murgatroyd- 01977 269 052
★★★★★ 5/5
TrustpilotVictoria was very professional.
Keith · 24 March 2026
★★★★★ 5/5
TrustpilotGreat experience
Great experience, Lyndon is ace, his communication is great, he is very helpful and a pleasure to work with. Thanks again for everything
Andrew · 20 August 2024
Agent replied · 22 August 2024
You are welcome and thanks for the post. He is indeed ace!
★★★★★ 5/5
Trustpilotfriendly understandable communication
Olive · 28 July 2026
Agent replied · 30 July 2026
Thank you for your succinct and very favourable review. We are glad to be of service.
★★★★★ 5/5
TrustpilotKeeping us updated
Sharon was always available and kept us updated on our progress
Vicky · 14 February 2025
Agent replied · 14 February 2025
This is great to hear Vicky. I will pass on your positive words to Sharon.
★★★★★ 4/5
Trustpilota brilliant service idea - makes a very stressful situ a lot easier
an unexpected service and it makes a really big difference to the usual stresses of moving house. the app is great to keep track without having to chase anyone, and it the whole service gives visibility of the wider chain. this is my 14th house move and it's been the least stressful with this added support and info. Rebecca W provided a great service - thank you!
Gayle · 11 November 2025
★★★★★ 5/5
TrustpilotAmazing Service
Matthew Lewis has gone over and beyond for us. We had a lot of communication solicitors etc. Complete Asap have been on the ball and can not thank them enough for the work they have done. We were quites stressed at times but their amazing team did wonders and it’s amazing to see when someone is on leave how quickly other colleagues pick stuff up. Great Service. Thank you once again
L · 2 October 2025
★★★★★ 5/5
TrustpilotAll staff were very helpful and kept us…
All staff were very helpful and kept us informed at every step.
Sue · 22 May 2026
Agent replied · 29 May 2026
Thank you for taking the time to leave us a 5 star review Sue.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
