Trusted Agent profile · W Midlands
★★★★★
510 reviews across 1 platform
1 Sutton New Road, Erdington, Birmingham, W Midlands, B23 6TJ
Dixons's office in W Midlands, at 1 Sutton New Road, is rated 4.8 out of 5 across 510 reviews on 1 platform, including 510 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near W Midlands.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the W Midlands office, from every platform, shown as written. First names only.
5/5
GoogleNadia has been the main person dealing with my letting. She lovely, polite and prompt. Knows exactly what she doing and made the process swiftly and smoothly. Recommend them. Great communication and support.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleFantastic agency Thank you for your all . And thank you for all your support for us .
Thank you for your positive review! We are so happy to hear that you had a fantastic experience with our agency and appreciate your support. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleBest estate agency experience.. Highly recommend the Erdington branch. Sarah kept us updated regularly throughout the purchase. 10/10 service.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI have recently remortgaged,this is the 3rd time now I have used Danielle.she was very helpful throughout the process from start to finish.Danielle called regularly with updates on the progress. .I would highly recommend Danielle.Thank you for all your help & support.
Thank you Aaron for your wonderful 5* review! It is great to see that Danielle has been able to support you on multiple occasions. Kind regards, Scott
5/5
GoogleI wanted to find a place as fast as possible, but they were way beyond expectation! We can not thank Shannon enough, very polite, professional and efficient. Highly recommended!!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI'm really impressed and happy with Raza's and Sufyan's help in getting settled into my new home. They made life easy for me. Thanks guys
Hello Anne, Thank you so much for your wonderful 5* review! We're thrilled to hear that Raza and Sufyan made your move into your new home a smooth experience. Your kind words mean a lot to us. Best wishes, Lucy, Customer Relations Team
5/5
GoogleGreat service special thanks Sarah and team who keep me up to date in every step Thanks again
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic, with special thanks to Andy and Nadia, Nadia has taken us through everything and even supplying me with Parma violets to make it sweeter, thank you all at Dixon’sPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
1/5
GoogleHi they are cheater pure unprofessional Taken the deposit from me on 10 march and then aftr that all check i have done and they asked me Do i have a gurantor I said yes i provided three guarntors everybody tried to fill the forms but they asking to much question from guarantors as there accountant telephone numbers bank acc salary slips its like i was taking loan from them so nobody was willing to fill and now they didnt refunded my depost of 170£ when i said i dnt want to proceed as i was willing to pay 6 months advance rental 1000 £ security deposit then to they wanted a guarantor and the agent who was dealing Shannon McLoughlin she is so unprofessional and took the deposit without explaining that they will ask the guarantor there personal information too.NegativeProfessionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleIf you want to be sincere to yourself and have peace of mind in any property search either for rent, buy or sales. Google DIXONS ESTATE AGENTS. Their professionalism is top-notch. I got a 3 bedroom apartment from them on 31st may for my family, they keep to time, work with time and always keep to date. Credit to Hassan and Adams for their professionalism.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleSarah and her team have always worked over and beyond and enabled the sale of our properties to go smoothly and to plan. I'd recommend Dixons without a doubt and am very grateful for all their help over the years
Many thanks Shirley for your 5* review. It gives me great pleasure to read Sarah and her team went above and beyond to sell your property. Thank you for your kind words and recommendation. Best wishes, Lucy
5/5
GoogleBrilliant service. Thank you Sarah and Sam for your help with buying our new home. Professional, hard-working and went above and beyond for us. Would highly recommend.
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
GoogleMy daughter contacted Dixons Erdington with a view to arrange some viewings on some properties that they had available. Completely messed her about, one property was listed as being available immediately but a viewing was not offered until days later and this was supposed to be the first available viewing. Dixons cancelled the viewing and than all of a sudden the property has been let agreed. What a complete waste of time, I had taken a day of work to drive my daughter down to the viewings. Dixons wasted our time, it seems to me as if they have preferences on who they want to let their properties too and have people on stand by in case the property is not let. I will not use this branch again and will not advise anyone to rent of these timewasters.NegativeResponsiveness, Quality, Professionalism
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
5/5
GoogleNadia and Shannon .. bravo! I’ve rented for 7 years through various estate agents, and me and my partner have never had the same level of care as we did with the staff at Dixon’s Erdington. From the day we viewed the house, to the day we moved in, everything was smooth and simple , no hassle what so ever! If I was to own my own company tomorrow, I’d try get Nadia and Shannon with me before I even came up with a logo! Cheers guys great workPositiveQuality, Professionalism, Value
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
GoogleVery pleased with the service provided by all of the staff, especially Nadia in the branch and Emma Stocken & Terri Wilkes at Countrywide (providing the property management function in after lettings service).
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle was professional and helped me thru the process of my remortgage getting me an excellent rate, she also completed my original mortgage. Helped me complete forms, made phone calls on my behalf and kept me informed.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleWould strongly recommend this company anytime. Delightful Monika was very helpful and professional in the process of the purchase of our property. Sarah was also exceptional, she was helpful in communicating with the vendors. Very pleased with the services at Dixons Erdington.
Hello Oluwadamilola, Thank you for taking the time to leave this wonderful five star review and recommendations. The team at Dixons, Erdington strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Monika, Sarah and the entire team at the branch, many thanks.
5/5
GoogleI have used Dixons Estate Agents Erdington two time now. The service i have received from them is very good. Nadia is very polite and patient. I will definitely use them again. Keep it up!!PositiveQuality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleUsed Danielle a number of times and found her to be professional, polite, extremely organised and very knowledgeable about products and offers.. Using Danielle will most definitely save you money long term. I would highly recommend Danielle and Countrywide.
Thank you Christopher for your 5* review and glowing comments about the service provided by Danielle and the team. All the best, Mike.
5/5
GoogleGreat service, quickly found a buyer for my late mother's property and received excellent after support, would highly recommend.
Hello Sean, Thank you so much for your 5* review! We're delighted to hear that you had a great experience with us and that we could assist you in finding a buyer quickly. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
GoogleAbsolutely disgusted with this branch. Put me off Dixons altogether. I called them up on the same day the property was put up for sale. No answer so I left a voicemail. Called the day after numerous of times and finally they pick up the phone. Told them I wanted a viewing and I had left a voicemail. The agent claimed they did not recieve my voicemail and that the viewing for tuesday is fully booked now but I can view it on Friday. "Don't worry, we won't accept any offers yet so you can view on Friday with no worries," says the agent... I just got a phone call today informing that the viewing has been cancelled as they have already accepted the offer!?!? Appalled with their service! Avoid at all costs!NegativeResponsiveness, Quality, Professionalism
Hi Tuoi, I am really sorry if that has been your experience, please do share with us more information so we can review this properly at review@countrywide.co.uk Thanks, Amy
1/5
GoogleStarted off well with their valuer and I agreed to proceed with them. From that point, really very poor, very slow and unreliable responses from them and always with nonsense excuses attached. A real lack of honesty and transparency from them overall. If it wasn't for the excellent service I received from their associate conveyancing company at Countrywide Services who picked up the pieces and sorted the concerns, I would have terminated the agreement and gone with Paul Carr instead who were in reality, more professional. Will never use or recommend Dixons Erdington, 0/10.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are landlords buying a BTL through this agent. It was the most difficult transaction we have had due to ourselves having instructed a solicitor who was very unresponsive and provided very poor service. This led to a massive delay, but Sarah, the branch manager at Dixons, had been really patient with us and had gone the extra miles to help us chasing all parties involved. She is very honest and professional, I highly recommend her service if you are selling your properties.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat Agent. Harry Richards was very informative very helpful and arranged repair of the boiler immediately. Would definitely recommend. Thank you Harry.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, W Midlands won Gold.
Tell us what you need and we'll put you in touch. Dixons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near W Midlands.
