Pennyfarthing Verwood reviews

★★★★★ 1/5

Trustpilot

HOME FROM HELL

HOME FROM HELL, AVOID PENNYFARTHING AT ALL COSTS!!!Here are the significant issues that STILL persist nearly four years later:Pennyfarthing (PF) consistently delays responses, ignores emails, cuts corners at every opportunity and are aggressive in attempting to shut down complaints. Blocked Drains• We reported issues with blocked drains within a week of moving into the home, making half of our toilets unusable. PF initially blamed us for our choice of toilet paper and later claimed that, since only two of us live here, we weren't using all the toilets enough. We even suggested a toilet usage schedule and have had endless excuses for terrible workmanship against building standards. • After persistent communication, PF eventually acknowledged the problem. However, they have attempted to fix it in a half-hearted manner many times, each time with poor execution. Numerous professional assessments have recommended effective solutions over the years, but PF has consistently ignored these suggestions. This led to our garden being dug up multiple times, with broken fences and digging up our neighbours block paved driveway without permission.• Everytime, when the same professional returns to unblock the drains, they find the work was inadequately completed, just last week they stated that if they had performed the work, they would be shut down by trading standards given that the pipework was so poorly laid, the manhole did not use correct size pipes and so was not secured and had never been sealed, this means our house is at significant risk to rodents in our walls and ceilings with pipes left uncapped. Failed Subfloor• When we decided to install hardwood flooring, our flooring company informed us that the subfloor had completely failed. After much effort, PF agreed to let the same company fix the issue and pay for the extra work, then later refused to pay as it was “unfair.”• Following a lengthy dispute and a court case, we eventually recovered our money. PF insists the rest of the subfloor, although all laid at once, is not the reason all the kitchen tiles have come up. And still refuse to sort the problem out 2 years later. The tiles have not bonded. Major Temperature Issues• Our room above the garage is uninhabitable for half the year due to extreme cold. Every winter, PF proposes changes, and we wait to see if any improvements are made.• We have connected with other homeowners facing similar issues, confirming that this is a widespread problem.In addition to these ongoing issues, a professional snagging company identified over 100 problems in our home, and we have had leaking ensuites replaced five times, with expectations that they will leak again.We strongly advise anyone considering a Pennyfarthing home to reconsider, as they are negligent and uncaring. We are open to discussing our experiences in more detail.

Aimee · 20 October 2024

★★★★★ 5/5

Trustpilot

Matt and Chris in customer service…

Matt and Chris in customer care provided excellent quality of repairs to our home. Matt and Chris delivered great communication to ensure we were always aware of each stage of the repairs and continued to offer to resolve other minor problems in our home. Overall, Matt and Chris could not do enough for us and went the extra mile in providing excellent service. I feel that Matt and Chris in customer care are a huge credit to Penny Farthing.

Customer · 7 October 2022

★★★★★ 1/5

Trustpilot

Customer Care more like Customer not Care

Don’t even bother buying a Pennyfarthing Home unless you are prepared for over a years worth of builders in your home fixing the problems. If your happy to deal with that then buy away, otherwise avoid at all costs!Tiles downstairs replaced 5 times, Both en-suite and main bathroom redone due to poor workman ship.I could only name 3 members of staff that aren’t undermining, rude or patronising.As a first time buyer this experience was meant to be exciting but due to Pennyfarthing the whole thing has been awful from start to finish.

Lauren · 17 August 2022

★★★★★ 5/5

Trustpilot

Potters Wood, Verwood

We were lucky enough to buy on the “First homes” scheme, without this we would not have been able to buy our first home.

Lee-Anne · 1 August 2025

★★★★★ 5/5

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Thanks to Malcolm and the customer care…

Thanks to Malcolm and the customer care team. Replaced a roof ridge flashing in a prompt and professional manner. Great service. Thanks.

John · 5 June 2023

★★★★★ 5/5

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We moved into a Pennyfarthing Homes…

We moved into a Pennyfarthing Homes newbuild in August 2023. As with any newbuild there were a few snags but thanks to the Customer Care team these were all dealt with quickly and politely. The house has been all we could wish and more.We are moving shortly for family reasons and this will be into another Pennyfarthing newbuild. We are looking forward to a high quality home with the support of caring staff during and after the move.

Howard · 8 October 2024

★★★★★ 5/5

Trustpilot

Well done Matt!

Matt came round to fix our list of snags. He was very professional, took great care and sorted out all the problems. Thanks Matt for a good job well done!

William · 4 October 2024

★★★★★ 5/5

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Pennyfarthing homes - Whitsbury Green

The sales team at Whitsbury Green, Richard in particular, were superb through the whole process and have been even after we moved bought our house there.

Robert · 24 June 2025

★★★★★ 1/5

Trustpilot

2 En-Suites Replaced Twice!

2 En-Suites Replaced Twice!Having lived in our new home for just over a year we can confirm that the customer care from Pennyfarthing is absolutely non existent. We have had one En-suite replaced twice, due to boarding not being attached properly to the studs and also floor adhesive being used on the wall tiles, and the second En-suite has had a similar issue where we are still waiting for the issue to be rectified. We have been left with damp and mould in a room where our young daughter is sleeping.We are ignored by customer service, their operatives lie when they visit the property to discuss the issues and emails are constantly ignored. We have invited the MD over to view all the issues we have yet apparently he is too busy.The houses look lovely from the outside but the aftercare is appalling. They sat on our independent snag survey for over 6 months. We have had days and days of missed appointments where they have failed to turn up. Health and safety on their live sites is appalling - random spot checks are needed by the council.They hold your personal data, use it, pass it onto subcontractors and BREACH the data protection regulations.All staff are rude, arrogant and want nothing more to do with you once the house is sold. They are too busy pushing the sales on phase 2 and have left all of the customers on phase 1 up in arms over their treatment of us.When we have complained they don't get all the facts together, won't liaise with us and their only argument is 'we helped you with a border issue with a neighbour'..... you only confirmed where our border was!If you want a lovely house after all the snags are completed then buy away, but if you want hell after you've moved in then I'd avoid this builder like the plague!

Steve · 19 November 2021

★★★★★ 5/5

Trustpilot

Malcolm was fantastic

Malcolm was fantastic , he looked after us at Potters Wood (customer care), pre and post moving in 👍Sean .

Sean · 15 March 2023

★★★★★ 5/5

Trustpilot

Great Job

The repair team were courteous, diligent and on time. They were very helpful and cleaned up after themselves. Thank you Matt, Chris and Clare

Cherith · 14 October 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Care

We had some work done on our windows by Greg from Munster Windows and he reported a secondary issue. The very next morning, without us having to chase it someone was there to correct tissue. This was excellent customer care. In addition, Matt, Chris, Clare and the whole customer care team are always excellent; quick to respond and quick to remedy problems. We have been vey impressed.

John · 6 March 2023

★★★★★ 5/5

Trustpilot

Superb

Amazing Customer service from Jackie, she was very knowledgeable and was able to answer any questions we had. The build quality is superb, only a few little snagging items (door not closing properly, etc.), which were fixed very quickly with the help of Malcolm.Definitely recommend them for a new home, don't let the online critics of new builds put you off with a Pennyfarthing home. Top Quality.

Josh · 1 March 2023

★★★★★ 1/5

Trustpilot

Constant problems with Pennyfarthing New Build

We purchased a Pennyfarthing Home earlier this year. We have had nothing but problems both before and after purchase. The houses appear good but the reality is that the company cuts corners and produces shoddy quality and when there are problems their customer service is appalling. We are far from alone in this experience. This is a family business which had a good reputation but its recent builds are terrible and the company just does not care when things go wrong. If you are buying a new home for it to be hassle free unfortunately this is very unlikely to be the case.

Susan · 20 June 2021

★★★★★ 5/5

Trustpilot

Thank you Matt, Chris and Claire

Thank you Matt, Chris and Claire for their assistance with a window and door issue. The fixes went in and got sorted.

Ed · 21 October 2022

★★★★★ 5/5

Trustpilot

Superb :)

We are delighted with our new home from Pennyfarthing Homes. We would like to express our sincere gratitude to Sina, who assisted us throughout the entire process. We are truly thankful for her invaluable help, patience, and professionalism. Our heartfelt thanks go out to Sina and the entire Pennyfarthing Homes team.

R · 10 March 2024

★★★★★ 5/5

Trustpilot

Well done Penny Farthing Potters Wood sales team!

My experience with the Penny Farthing Sales team at Potters Wood phase 2 has been very good. The team (Jackie and Ellen in particular) have been super-friendly and really efficient. Throughout the build they kept me regularly updated on progress, talked me through the finishing options available, and ensured that last minute problems were resolved to my satisfaction before I moved in. A great experience!

Mr · 9 December 2022

★★★★★ 1/5

Trustpilot

We bought our house with great…

We bought our house with great excitement but unfortunately have had several problems number one issue for me is our house was sold as being detached house but is in fact a linked detached. Number 2 issue is that we along with most other people on our site were not informed at any stage that Augusta’s ave is being turned into a thru rd to the A338 with the projection of at least 3,000 cars buses vans and lorry’s going past the front door absolutely shocking way to treat people please be very careful before you buy from this builders

Nigel · 7 March 2024

★★★★★ 5/5

Trustpilot

A great experience

From the day we moved in Malcolm and Raf helped with all the little snags and loose ends that needed tying up. The tradesmen that came were all friendly, helpful and did a great job. All of the sales team were great and we are really happy with our new home. Thanks Pennyfarthing!

Matt · 9 November 2023

★★★★★ 5/5

Trustpilot

Pennyfarthing from purchase to aftercare

My overall experience with PennyFarthing has been excellent. There are of course always hiccups and challenges. The sales team were a pleasure to deal with and couldn’t have helped me more and Malcolm from the aftercare team is always superb. He always does exactly what he promises and is extremely efficient in resolving an issue the moment he knows about it. 🙂

Victoria · 26 January 2023

★★★★★ 5/5

Trustpilot

Potters Wood

I have found Jackie and the sales team excellent at keeping us well informed throughout the process of buying the property. The house is built to a very high standard and the minor snags I found were dealt with by Malcolm with speed and efficiency.I would not hesitate to recommend Pennyfarthing homes to anyone wanting to purchase a new home.

Brian · 17 January 2023

★★★★★ 5/5

Trustpilot

Great Customer Care experience

Just had Malcom from the customer care team to check my water pressure and answer a few related questions. He was very friendly and considerate, organised the visit on Monday after raising it on a Sunday with the team, and sorted the issue in no time.Very happy with the experience.

JR · 16 October 2023

★★★★★ 5/5

Trustpilot

Well done the Customer Care team!

There are often teething problems and niggles with a new build property, but Matt, Chris, Clare and Sue in the Customer Care team are friendly, efficient and easy to deal with. On site, Matt and Chris are perfectionists and always willing to "go the extra mile" to ensure they leave behind a happy customer!

Pete · 26 May 2023

★★★★★ 5/5

Trustpilot

Our experience of buying a new home…

Our experience of buying a new home from Pennyfarthing homes has been outstanding. Jackie and the Sales office team have been incredibly friendly, polite and professional throughout, Nothing ever too much trouble. Always kept us up to date, contact made every 2 weeks. Thank you for making the journey smooth and stress free. Sue and Sean.

Susan · 31 January 2023