Every review we hold for the Verwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMatt & Chris from the Customer Care…
Matt & Chris from the Customer Care team carried out a shower installation to a very high standard in a timely and efficient manner - keeping the work site tidy, minimising disruption and leaving the site clean after each days work
Rob · 27 August 2023
Agent replied · 11 June 2024
Hi Rob,Thank you for giving us a 5* review. We are pleased to hear you are happy with your new shower and the service you have received. We will pass your kind words on to our Customer Care Team.Regards,The Pennyfarthing Homes Team.
★★★★★ 5/5
TrustpilotHad a couple of issues to be made good…
Had a couple of issues to be made good in our home this week, which have now been sorted with the help from Taisha, Matt and Chris from the customer care team. Many thanks to you all.
David · 4 November 2023
Agent replied · 11 June 2024
Hi David, We are delighted to receive your 5* feedback and that the Customer Care Team were able to help you. We will make the team aware of your kind comments.Regards, The Pennyfarthing Homes Team.
★★★★★ 5/5
TrustpilotThanks to the Customer Care team for a job well done.
Thanks to the Customer Care team for identifying and remedying the problem with tiling in our dining area. Clare in the office and Matt and Chris on site were courteous, helpful and efficient throughout what was a fairly extensive programme of work. Excellent attention to detail throughout. Thankyou.
Michael · 10 November 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotCustomer service query
Sue in Customer Service helped me with a query about buying spare parts for a fixture in our house. We are past the end of our warranty period but she could not have been more helpful and responded very quickly. Excellent service and problem solved.
Matt · 15 February 2023
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotWe’ve recently bought one of the new…
We’ve recently bought one of the new build flats and we can’t fault the service we received throughout the whole process from everyone at Pennyfarthings. Everyone is very helpful and friendly! The flat is built to an excellent standard and we’re very happy. Definite 5 stars from us!
Georgie · 28 October 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotJackie the sales lady was fantastic
Jackie the sales lady was fantastic, honest, new her product and was helpful with information on the area and gave suggestions regarding mortgages. I could not fault her, was good at listening and asking questions. Good follow up phone calls. Very impressed
Deborah · 12 March 2023
Agent replied · 11 June 2024
Hi Deborah,Thank you for your lovely 5 star review, Jackie has been passed your review and we hope you are enjoying your new Pennyfarthing home.Regards,The Pennyfarthing Homes Team
★★★★★ 5/5
TrustpilotPotters Wood
It has been a real pleasure working with the Potters Wood team - Jackie, Judith and Sina have all been so helpful. They are extremely knowledgeable and help make sense of a stressful and overwhelming situation. Thank you ladies for being there for me!
Shelley · 6 November 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotCustomer Caree
We would like to show our appreciation for the attention and work carried out by Matt and Chris. From Customer Care. The effort they made for us on all items was outstanding with a will to ensure that everything was completed in a satisfactory way.
Valerie · 26 September 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotWould highly recommend!
It was a very positive experience buying from Pennyfarthing homes. Moving in was a slick, professional process and we've been extremely impressed with the quality of the build.
Samlawts · 22 May 2025
★★★★★ 5/5
TrustpilotMore great customer service
Customer care responded to a boiler query within the hour and had Malcolm round that morning to help me get my heating back up and running.
JR · 11 January 2024
Agent replied · 11 June 2024
HI JR, We are delighted to receive your 5* review. We are glad that Malcom and the Customer Care Team were able to provide a speedy response. We will make the team aware of your kind comments.Regards, The Pennyfarthing Homes Team.
★★★★★ 5/5
TrustpilotMatt and Chris from Customer Care have…
Matt and Chris from Customer Care have done a great job. We're polite and and on time every day. A pleasure to have in the flat working
Arthur · 13 December 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotRepairs to plasterboard and tiling in bathroom
Matt helped us with the repair and replacement of plasterboard and tiling in our bathroom. Arrived early, acted in very professional manner and the finished work was excellent. Brilliant!
Raymond · 21 October 2024
★★★★★ 5/5
TrustpilotWe are very happy with our new home
We are very happy with our new home. Rich from the sales team at Whitsbury green has been excellent and made our move as smooth as possible.Any issues have been dealt with promptly by the site manager Lewis.
Matthew · 14 May 2024
★★★★★ 5/5
TrustpilotGreat experience
Lovely experience with Pennyfarthing. Jackie and the sales team made the whole journey really straight forward and we love our new home. Highly recommend buying with them!
Customer · 5 November 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotQuality repair by Matt today
Quality repair by Matt today, great workmanship and attention to detail. Many thanks.
David · 23 November 2023
Agent replied · 11 June 2024
Hi David, We are delighted to receive another 5* review. We wish you every happiness in your new Pennyfarthing Home and we will make Matt aware of your kind comments.Regards, The Pennyfarthing Homes Team.
★★★★★ 5/5
TrustpilotGreat company to work alongside
Great company to work alongside, we look forwards to working on more developments.
Nick · 23 April 2025
★★★★★ 5/5
TrustpilotExcellent pennyfarthing
Pennyfarthing have been excellent help throughout our whole experience. I can’t thank them enough for all of their time and care during this process!
Lauren · 28 October 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
TrustpilotClare replied to my email promptly and…
Clare replied to my email promptly and organised the fix. Chris had a great technical knowledge and was very conscientious. Excellent customer service.
RF · 17 November 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 5/5
Trustpilotgreat customer care
Matt, Chris and Clare from Customer Care have been fantastic at getting our final snagging sorted. Thanks for the help.
Customer · 21 October 2022
Agent replied · 11 June 2024
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
★★★★★ 1/5
TrustpilotIf I could give no stars then I would.
If I could give no stars then I would.My apartment is uninhabitable due to continued issues with water ingress and further problems caused by the builder. Pennyfathing are aware of the numerous issues but ignore my emails.
Teresa · 26 November 2023
★★★★★ 3/5
GoogleEverything is under construction
Zibby · 28 March 2022
★★★★★ 3/5
GoogleLarge housing developement near verwood. Close to m27
Mick · 28 March 2023
★★★★★ 5/5
GoogleNice site friendly workers.... Covid compliant
Robin · 16 April 2022
★★★★★ 1/5
TrustpilotAVOID!!!!!!!!
Rating only, no written review.
Sophie · 13 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
