Trusted Agent profile · Verwood
★★★★★
158 reviews across 2 platforms
Potters Wood, Verwood, BH31 7BG
Pennyfarthing's office in Verwood, at Potters Wood, is rated 4.4 out of 5 across 158 reviews on two platforms, including 12 Google reviews rated 3.7.
Every review we hold for the Verwood office, from every platform, shown as written. First names only.
5/5
TrustpilotWent to view some newly built…
Went to view some newly built properties, and the customer service was excellent! Would highly recommend to anyone looking for a first home.
Thank you for your review! Your kind feedback means a lot to us
5/5
TrustpilotThank you to Malcolm from Customer Care
Can not fault the customer care at potters wood, especially Malcolm. We all experience teething problems but its the level of care, attitudes and knowing you have a friendly approachable face to turn to if you need it, knowing things will be resolved efficiently that makes a difference. Thank you 😊
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotI have to say Malcolm is a very…
I have to say Malcolm is a very friendly and kind man. He’s always happy to help even says good morning when he sees you and makes sure everything is ok and that we are happy with everything. Thanks Malcolm great job 😃
Thank you so much for your five-star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotWell done to Malcolm and the team for…
Well done to Malcolm and the team for picking up all the snags and dealing with them. The trades team working on the snags have been great so well done all.
Hi Steve,Many thanks for taking the time to leave this review. We are really pleased to hear of the service you have received after purchasing a Pennyfarthing Home. We'll make sure the Customer Care Team gets to see your feedback!Regards,The Pennyfarthing Homes Team.
4/5
TrustpilotGood aftercare team, shame about head office!
Bought a 4 bed detached house in April. Generally happy with it, build quality etc seems fairly good, but with some irritating exceptions, such as poor tiling here and there, kitchen worktops not properly fitted/sealed, double glazing needing alignment, varnishing and painting all a bit slapdash etc. That said, Malcolm the on site manager, and the rest of the customer care team have been impressively responsive so far and most things have been quickly resolved with a succession of trades people in and out over the last few weeks with a refit of the kitchen, hopefully last item, due this week. It's a shame therefore that the head office people caused us so much problem and extra cost on the day of our move, and have yet to respond to my reimbursement request, (sent via email to the local sales office team) Their refusal to allow hand over of keys in a timely manner, despite all funds for purchase having been transferred to their solicitors early in the day, made our move very stressful, running late into the evening and cost me extra "late key" charges from the removal company. I don't think it unreasonable to ask for these charges to be met by those who caused the delay!
Hi Colin, Many thanks for taking the time to leave this review. We are really pleased to hear of the service you have received after purchasing a Pennyfarthing Home. We'll make sure Malcom and the rest of the Customer Care Sales Team gets to see your feedback!Thank you for choosing Pennyfarthing Homes for your new home, we wish you many happy years of memories.Regards, The Pennyfarthing Homes Team.
5/5
TrustpilotWe are very delighted with our new…
We are very delighted with our new home. Melcombe and the team were excellent on moving in day and that support and service.Reassurance has not faltered since.Malcom and Rafal are always available with advice and a cheery smile.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotHave been dealing with the after care…
Have been dealing with the after care service part of Pennyfarthing and they have been brilliant. Matt has been superb, nothing is too much trouble and everything is fixed quickly and to the highest standard. Very professional and friendly.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotMatt from Customer Care is the best
Matt from Customer Care is by far the best member of staff to deal with. He goes the extra mile and is spot on with getting things resolved. If I could give Matt 6 stars I would. Thank you Matt!
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotAll the sales team were extremely…
All the sales team were extremely polite and helpful during the whole process. Dealt with Jackie the most and she was always attentive to any needs and willing to helpful the whole time! Thank you so much,Matt
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
1/5
TrustpilotPerverse sense of Transparency & Integrity
Evaded responding to questions about their contract, crucially one concerning the absence of indemnities, and revoked the sale without notice following a 6+ week wait for a reply. Our chain collapsed from lack of progress between times and although restored shortly after, the developer seemingly had advertised, sourced & authenticated a replacement buyer in the interim all whilst maintaining the "Reserved" tag on their website and without any notification to us as the Reservee! An incredible feat given the somewhat sluggish market but more astounding as we were in correspondence with their MD at the time about their delays !!! Our request for timing details of that ‘resale’ not too surprisingly failed to elicit a reply. The net result was that we lost out on the purchase and left with abortive legal costs as a result of failures on their part. The implication being, whatever the "weaknesses" of the contract, the prospective purchaser must accept it unconditionally under threat of unilateral withdrawal of sale without warning. We do wonder whether the ‘irregularities’ in the contract would have come to light if we had appointed the developer’s recommended solicitor to act on our behalf (billed as giving surety of completion but at twice the cost of high street equivalent). Certainly personalising finishes by non-refundable payments in advance of seeing the contract which we felt pressured to do, would have placed us in a more submissive role in relation to accepting the contract ... thankfully we repelled such overtures. BEWARE
Thank you for your comment, we are aware that your compliant is being managed with the Customer Care Team, if you have any further issues then please do not hesitate to contact us.
5/5
TrustpilotI have excellent experiences with…
I have excellent experiences with Pennyfarthing Homes especially Jackie of Sales and Malcolm of Customer Care do pay great attention and conscious of my needs. I am happy with my new homes at Potters Wood.Thanks,Derek
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
2/5
TrustpilotA huge disappointment
Upon completion of the purchase of the property, I was extremely impressed with the workmanship and the level of customer service I had received. Sadly, all this is a distant memory. When looking over the property with finer detail now I have moved in, it’s clear that standards are slacking. The carpentry is pretty poor in places & the painting and decoration lacks a fine finish. I genuinely haven’t purchased a large spirit level as I really don’t want to highlight how poorly aligned some of the interior walls are. Additionally, don’t use their carpet fitters or tilers. The carpets have been fitted with absolutely no pride and the tiled floors in the bathrooms are all scratched from boot wear. Also, we’ve been one of many plots to have had our bathroom ripped out since the tiling was so poor, leaks were found. I’d suggest using an alternative developer.
Thank you for your comment, we are aware that your compliant is being managed with the Customer Care Team, if you have any further issues then please do not hesitate to contact us.
5/5
TrustpilotA special mention and thank you to…
A special mention and thank you to Malcolm, he has gone above and beyond to assist us with his customer care. He has been very friendly and professional in helping us.
Hi AJ,Thank you for your lovely review. We will make sure Malcolm recives a copy of your feedback. We would also like to wish you well in your new home.Regards,The Pennyfarthing Homes Team
5/5
TrustpilotFirst class company
First class company. We have been in our new build for two years now and have had a few minor problems but all have been dealt with very courteously and efficiently by an excellent Customer Care Department. Sue located some chrome screw covers for our shower which we had accidentally broken and within a couple of days we had an email to say they had been sent by the manufacturer and would be forwarded on to us. Excellent response Sue- thank you! We have been pleased with the response to all the issues we have had since moving in. We would highly recommend Pennyfarthing to any potential purchaser for their quality of build and aftercare.
Hi Tony,Thank you for your glowing review, we are really happy to hear your feedback even after 2 years! Thank you again.Regards,The Pennyfarthing Homes Team
5/5
TrustpilotLovely homes
The homes are really lovely
Your kind feedback means a lot to us.
5/5
TrustpilotExtremely helpful and friendly .
Extremely helpful and friendly .Especially Jackie in the office , Malcolm and Rafal in customer care in potters wood Very well built house and no complaints…. So far !!!!
Hi Elaine, Thank you so much for your review we will be sure to let Jackie, Malcolm and Rafal now how helpful they have been. We wish you all the best in your new home. Regards,The Pennyfarthing Homes Team
5/5
TrustpilotWe bought a bungalow from Pennyfarthing…
We bought a bungalow from Pennyfarthing Homes and we have been impressed by the quality of the build and the fixtures and fittings. The company has a comprehensive system of dealing with any problems and they are sorted out quickly by their friendly staff who seem to be proud of their company and treat us with the respect we would like as customers.
5/5
TrustpilotEven better than expected!
Great experience purchasing a new home with Pennyfarthing Homes. The sales team have been excellent from the outset, keeping us updated on the progress including the photos and estimated completion date. Jackie, Gaye, Sina and all the sales team at Potterswood have gone above and beyond to ensure our move went as smoothly as possible. We honestly felt that they had our best interests at heart. Since moving into our house 1 month ago, we have been more than impressed with the quality of construction and the finishing touches. Malcolm and Rafael from the after sales team have been excellent and the very few imperfections we found have been fixed quickly. We would definitely recommend buying a new home with Pennyfarthing.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotBuilding quality affordable housing
Thank you for your kind feedback.
5/5
TrustpilotThe team went above & beyond
The sales office team really went out of their way to keep me in the loop and minimise the stress associated with moving into a new build property in Verwood on a tight mortgage offer deadline.They responded quickly yet thoughtfully to all of my questions (of which there were many!).A friendly demeanour was maintained throughout, I never felt like I was just 'one of the numbers'.I have no past examples to compare with but it's hard to imagine a higher quality experience.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotMy Experience
Malcolm and Jackie were very accommodating and helpful throughout the whole experience. Made the move and purchase hassle free. They are great custodians of Pennyfarthing and a value asset to the company.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotMatt Hayworth from the customer care…
Matt Hayworth from the customer care team is an absolute credit to the Penny Farthing team. No job has ever been too much for him, and he’s always gone above and beyond with every job he’s done for us. He is not only a really friendly guy but extremely professional and knowledgeable at his job, he literally has the answer to everything, no job is too much and he does everything with a smile! It is very clear how good he is at his job and he deserves all the praise he gets. Would like to add all of the above is the same for Chris from customer care team, communication was always very clear with all the jobs and they were both an absolute pleasure to have in our homes and a real credit to the team at PennyFarthing!!
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotI am absolutely over the moon with my…
I am absolutely over the moon with my house!! My partner and I moved in to our first just over a week ago and couldn’t be happier. Jackie and the sales team have been amazing, even when I kept changing my house choices! We had upgraded parts of our kitchen and bathrooms, very happy with the results!As of yet, no major concerns with the house. The snagging process is well thought out, giving you 4 weeks to identify any problems.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotPennyfarthing Fantastic service as ever.
Fantastic service as ever.We trust them implicitly.Everything done to high standards.We felt that Pennyfarthing wanted what was best for us the customer.We are very pleased that we chose them to buy a new flat.The staff are very efficient and helpful.They were very supportive and have given proper guidance in each and every step.A totally professional team who deliver a top class service. Customer Care guys Malcolm and Rafal did great job to complete our snags on time.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
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