Pennyfarthing Verwood reviews

★★★★★ 5/5

Trustpilot

A Truly Family-Oriented Experience with Pennyfarthing Homes

If you’ve ever wanted to be treated like family, Pennyfarthing is the place to be. From our very first viewing to the moment we received our keys, the entire journey was seamless, supportive, and genuinely heartwarming. Every member of the team made us feel valued, not just as buyers, but as people. They were always available to answer questions, offer guidance, and keep us updated throughout the process.

Mark · 12 August 2025

★★★★★ 5/5

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I had a great experience working with Deborah

I had a great experience working with this company as a contractor on two separate sites. From the start, communication was clear, professional, and respectful of my time. Project expectations were well-defined, and any questions I had were addressed promptly.

Mira · 8 April 2026

★★★★★ 5/5

Trustpilot

Thumbs up sales team

We have recentley moved into one of Pennyfarthings new builds and although its been a long journey the people involved have been fantastic. Particularly Jackie and Judith from sales team, Jackie has been with us since the start and always helped through tricky times and kept us up to date. Judith has been brilliant helping with the move in days and getting bits sorted. The house is lovely and hight quality build.

Joel · 29 October 2022

★★★★★ 5/5

Trustpilot

Great experience.

I am happy with the experience I have received from Pennyfarthing homes. The communication from the sales office has been excellent and I am particularly happy with the overall finish of the property. Also the aftercare from Malcolm and Raf has been good. All initial snags have been attended to and completed to my satisfaction. I look forward to the infrastructure of the development to be completed.

Chris · 17 January 2023

★★★★★ 1/5

Trustpilot

Absolutely awful, just avoid!!

Absolutely awful! Where do I start?! I’ve never dealt with a company with such shocking after care as PennyFarthing Homes. Sales lady (Ellen) was brilliant, but we were given a lot of false info. ‘Customer Care’ needs renaming - it’s non existent! Any snags are logged with CC, yet they just forward the emails onto the relevant contractor & don’t follow anything through…. You can chase each issue a few times before anything gets done.- We straight away had cracks in walls, sockets & tiles not fully sealed, wonky taps, grouting not finished, paintwork very slapdash (we have bristles in walls, paint on windows!)….yet we were told it’s down to ‘settlement’, which surprise surprise, they don’t cover. How this passed their ‘inspection’, I’ll never know.- Our extractor fan was incredibly poor, meaning a very damp bathroom. After much chasing, they finally tested it & agreed it wasn’t good enough & replaced it. Every issue takes a LOT of fighting.- The driveway has sunk in various places (not just ours!) which we logged with them, received the incredibly hilarious response of ‘it’s because you’ve parked your car on it’. The allotment spaces which don’t get parked on yet have done exactly the same thing.- Our garden is awful. One side is always wet - The turf was not laid correctly & now we’ve laid a proper patio, you can see how unlevel the lawn is (a good 11cm!). This was originally logged in the 2 years but PF brushed us off, and recently literally ignore emails despite chasing regularly (it’s been 3 weeks since they last replied!). Our builder came round to measure up for the patio, and straight away said the garden looks uneven! He was appalled once he’d finished laying the patio, & advised us to get back onto PF (as we’d originally logged it within the 2 years, but they don’t even reply). Still nothing. EDIT: after MUCH chasing I received a very rude letter saying ‘matter closed’ & that they ‘have no obligation to lay a garden flat’ - so we’re left with a huge slope & a waterlogged garden.- Given the wrong back door keys on completion day. No one thought to check this!- CC were meant to follow up after a few months of us moving in as we didn’t get a handover due to lockdown. Still waiting for this ‘follow up’!- Carpets / underlay are very poor quality… we take our shoes off at the door, don’t wear slippers yet after 12 months it looked awful.- Our house didn’t come with a garage. Was told by Sales that we can’t do anything to build one for 2 years, but once that time is up we can crack on but must ask PF permission first (?!). Exactly 2 years on, I email PF only to be told that they charge a permission fee of £375 + VAT (a copy & paste easy money making exercise!). Then said if I’d asked before completion, there is no charge?! Sales need to stop giving out false info for a quick sale! - Promised by sales that we would be a closed estate & that the rumours of a through road were simply not true. Lo & behold, plans have been granted for the through road despite lot of objections by residents.- Patio door fascia was cracked, and a dead bug inside one of the bedroom window panes!- Boiler leaked after about 15 months, told to use the emergency number in the binder, this goes unanswered.- Gutter joint not clipped together properly, they came out & said they’d done it but it’s happened at another join so clearly not installed correctly.- We have a bath with a shower on the wall. There was no shower screen installed when we went up for a look before completion, & told our spec house didn’t come with a shower screen - how did they expect you to shower?! They eventually installed a screen, which then leaked the first time we used it… emailed CC, told ‘not to use it’ until they’d fixed it, we gave up waiting for them after 3 weeks & sorted it ourselves.- No consideration for residents when building the remaining plots. Contractors parked outside houses at 6:30am in their vehicles, left on tickover for a good half an hour until they started work. Roads were left in a very muddy state, vehicles would speed up & down the estate. Everything was filthy!- We have an estate group, and the general consensus is that PF wash their hands of anything once they’ve sold you the house. There are some absolutely shocking issue that residents have experienced, and it’s a constant battle to even get a response!I cannot explain to you how much stress buying a house from PF will cause you. Sales were lovely (as expected!) and the contractors are brilliant (once they come out!), but PF are simply horrendous.I wouldn’t normally leave a review but after being completely ignored by PF, their AWFUL aftercare, and the fact that they’re building more houses, I felt it’s only fair to let prospective buyers know. (Don’t be fooled by the influx of 5* reviews, we were offered a M&S voucher if we completed a glowing review!)

Laura · 12 April 2024

★★★★★ 4/5

Trustpilot

Be prepared to be pressured to complete.

We moved into a new Pennyfarthing bungalow at Potters wood in March and are extremely satisfied with the build quality and the responses to our relatively minor snagging issues.

Mary · 22 May 2026

★★★★★ 5/5

Trustpilot

Great aftercare experience

Great aftercare experience, what a difference one person can make to making sure your new home is perfect. Malcolm is Always polite and friendly and very helpful with getting the jobs done on our snag list.Thank you also to tradesmen that have been to the house, were also polite and friendly.Thank you PennyFarthing!!

Sarah · 14 December 2023

★★★★★ 5/5

Trustpilot

Great company family business

Great company, good family ethos and friendly to deal with.

Mrs · 1 September 2026

★★★★★ 5/5

Trustpilot

Snagging response

Called customer service to deal with a couple of snags. The mail was answered the same day and the snags completed within a week. Thank you Taisha and the Team.

Keith · 7 November 2024

★★★★★ 5/5

Trustpilot

So happy with the whole process

So happy with the whole process, always so helpful, nothing is ever too much.

Klein · 17 July 2026

★★★★★ 5/5

Trustpilot

Great experience

The Sales Negotiator at Potters Wood was incredibly patient and took the time to discuss my options with me. At no point did I feel pressured into purchasing. Since reserving the property, she has continued to be available to support me through the process. Nothing is too much trouble.

Linda · 21 September 2023

★★★★★ 5/5

Trustpilot

10/10 service from Pennyfarthing Homes.

Mac · 1 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Sponsors of the New Forest Show!

Pennyfarthing Homes are a fantastic company to work with, and we feel incredibly fortunate to have their continued support as Sponsors of one of the Main Rings at the New Forest & Hampshire County Show.

Amy · 14 September 2026

★★★★★ 5/5

Trustpilot

Love my new home

Love my new home. Was a bit of a delay moving in but was kept informed of progress. Sales team were lovely. There were some snags, many of which could easily have been avoided with a bit more care and attention. Having said that Malcolm and the customer care team have sorted out any problems.

JN · 2 February 2023

★★★★★ 5/5

Trustpilot

Sue from the customer care department…

Sue from the customer care department was very helpful. I had a query on a colour for a product used on our house when it was built in 2016, which wasn't in the house file. She came straight back to me with the information I needed same day.Great customer service.Thank you Glenn

Glenn · 23 March 2023

★★★★★ 5/5

Trustpilot

Well worth a look

I visited Pennyfarthing Homes development in New Milton, the quality of the build, the layout of the interior rooms and thoughtful details were very impressive.

Mrs · 24 March 2026

★★★★★ 4/5

Trustpilot

Whitsbury Green

We have recently bought a home in the Whitsbury Green development and been particularly grateful for Richard (sales) who has been genuinely friendly and helpful throughout the process. And Jason (site manager) and his team who have responded quickly to snags . They have made our experience really positive and we appreciate it!

J · 26 June 2025

★★★★★ 5/5

Trustpilot

Lovely development and propeties…

I viewed a couple of their properties in their new Fordingbridge development. Lovely development, beautiful spacious properties especially the bungalows, high spec excellent finish.

S-O · 23 March 2026

★★★★★ 5/5

Trustpilot

Beautiful high quality homes

Beautiful high quality homes with a lot of attention to detail. Jackie the sales exec was very friendly and took time to answer our questions. Very much recommend this company if you’re looking for a new home.

Leika · 24 November 2025

★★★★★ 5/5

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Went to view some newly built…

Went to view some newly built properties, and the customer service was excellent! Would highly recommend to anyone looking for a first home.

Matt · 21 March 2026

★★★★★ 5/5

Trustpilot

Thank you to Malcolm from Customer Care

Can not fault the customer care at potters wood, especially Malcolm. We all experience teething problems but its the level of care, attitudes and knowing you have a friendly approachable face to turn to if you need it, knowing things will be resolved efficiently that makes a difference. Thank you 😊

Kate · 9 December 2022

★★★★★ 5/5

Trustpilot

I have to say Malcolm is a very…

I have to say Malcolm is a very friendly and kind man. He’s always happy to help even says good morning when he sees you and makes sure everything is ok and that we are happy with everything. Thanks Malcolm great job 😃

Lisa · 25 January 2023

★★★★★ 5/5

Trustpilot

Well done to Malcolm and the team for…

Well done to Malcolm and the team for picking up all the snags and dealing with them. The trades team working on the snags have been great so well done all.

Steve · 1 December 2023

★★★★★ 4/5

Trustpilot

Good aftercare team, shame about head office!

Bought a 4 bed detached house in April. Generally happy with it, build quality etc seems fairly good, but with some irritating exceptions, such as poor tiling here and there, kitchen worktops not properly fitted/sealed, double glazing needing alignment, varnishing and painting all a bit slapdash etc. That said, Malcolm the on site manager, and the rest of the customer care team have been impressively responsive so far and most things have been quickly resolved with a succession of trades people in and out over the last few weeks with a refit of the kitchen, hopefully last item, due this week. It's a shame therefore that the head office people caused us so much problem and extra cost on the day of our move, and have yet to respond to my reimbursement request, (sent via email to the local sales office team) Their refusal to allow hand over of keys in a timely manner, despite all funds for purchase having been transferred to their solicitors early in the day, made our move very stressful, running late into the evening and cost me extra "late key" charges from the removal company. I don't think it unreasonable to ask for these charges to be met by those who caused the delay!

Colin · 25 July 2023