Allen & Harris Penarth reviews in Vale of Glamorgan

★★★★★ 1/5

Trustpilot

This agency is a complete joke

This agency is a complete joke. The day I involved them in the sale of my house I regretted it. First the Branch Manager went off sick and that was the start of our problems. Their surveyor couldn’t even work out the size of our house correctly and underestimated the size of it by nearly a third, and was way out with the valuation. The Area Director was supposed to sort it all out, but I later found out he didn’t even know who to contact in Connells Surveyors. The final straw was they hadn’t even the decency to cancel the contract and let us get an agent who knows how to sell a house. Avoid Allen And Harris Hamilton at all costs!

Colin · 18 June 2019

★★★★★ 1/5

Trustpilot

Dreadful service from Allen and Harris…

Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area

Nicky · 10 January 2019

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024

★★★★★ 1/5

Trustpilot

Had to give 1 star as giving none was…

Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.

Richard · 17 October 2024

★★★★★ 5/5

Google

Lisa Snooks at the Penarth Branch has been amazing at helping myself secure a good tenant. She has gone above and beyond what was expected even meeting a prospective tenant in her own time to show her around my apartment. Finding a new tenant can be a stressful time but she has taken the burden out of this keeping me continually updated by phone and email throughout the whole process. Big thank you to Lisa.

Lisa · 25 October 2020

★★★★★ 5/5

Google

I am really pleased with the level of service provided from both Katie and Lauren in the Lettings team. They listened to my requirements and Lauren quickly let my property with professional tenants. Kept me informed throughout the whole process and I would highly recommend them. Thank you Katie and Lauren.

Hanah · 10 October 2023

★★★★★ 5/5

Google

Our experience in purchasing a property from Allen and Harris was flawless. Janeal went above and beyond for us and was fantastic in keeping us updated. Excellent communication from start to finish. Cannot recommend the Penarth branch enough. Thank you so much for helping us find our perfect home.

Tomas · 10 October 2023

★★★★★ 5/5

Google

From first point of contact to hand over, professional, fast, efficient and friendly staff especially Katie Duke who dealt with my process of renting a property, a great asset to the allen and harris team who in my own opinion are the number one estate agents for anyone to use in future...many thanks to the allen and harris team (penarth)

Mark · 25 October 2022

★★★★★ 5/5

Trustpilot

Harry from Allen and Harris

Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend

Rachel · 1 September 2024

★★★★★ 5/5

Trustpilot

Thoroughly recommend Allen and Harris

Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.

Ms · 27 August 2024

★★★★★ 5/5

Google

Lisa has been absolutely amazing - it's taken less than a week from seeing the property online to getting the tenancy agreement signed and everything sorted! She was such a pleasure to deal with - super responsive, nothing was too much hassle, and kept me updated all along the way. I feel really assured that the tenancy is going to be smooth running. Thanks so much!PositiveResponsiveness, Professionalism

Nikki · 25 October 2021

★★★★★ 5/5

Google

I feel Ella was an absolute lifeline in my purchase, as solicitors seemed to struggle to communicate with each other. I think if it wasn't for Ella, my daughter and I would still live in rented accommodation. No question was to big or to little. Exceptional communicator. So supportive and positive, Ella really saw us through this challenging time. A huge thank you!PositiveResponsiveness, Quality, Professionalism, Value

Natalia · 25 October 2021

★★★★★ 2/5

Trustpilot

the one in bristol never answer their…

the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.

Mario · 30 January 2026

★★★★★ 1/5

Trustpilot

Absolute joke

Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.

Fiona · 29 July 2024

★★★★★ 5/5

Google

Ella has been amazing throughout my whole property buying process. I am a first time buyer so I am not educated in the process of buying a property and what is required. Ella has helped chase solicitors (when I am unable to get hold of them), keep me up-to-date with the latest information and is very knowledgeable - I couldn't of done this without her!

Chloe · 25 October 2021

★★★★★ 5/5

Google

5* for Allen and Harris Penarth I must have been the most annoying client they had ever had constantly ringing about a house that I desperately wanted. They where proffesional & answered all of my questions. Highly reccomend. Thank you so much 🙌 …

Aaisha · 23 September 2024

★★★★★ 5/5

Google

Katie has been amazing throughout the process of renting out a house for us. Communication has been second to none. Tenants found almost immediately, throughly checked and moved in just as quickly! Also on hand with good advice regarding future properties. Wouldn't hesitate to use again and will be in the very near future! Thanks again Will.

Will · 10 October 2022

★★★★★ 5/5

Google

My partner and I are renting a property through Allen and Harris Penarth branch. The customer service we have received has been exceptional. Millie in particular went above and beyond to help us with our house move. Lisa was also a lovely person to talk to over the phone. Thank you so much. We will definitely consider A&H for future rentals/buying.PositiveResponsiveness, Quality, Professionalism

Melissa · 25 October 2021

★★★★★ 1/5

Google

Absolute rubbish. Advisor does not know the responsibilities of a trustee. Gave wrong advice and consequently caused family upset .

Susan · 24 June 2025

★★★★★ 5/5

Google

Millie and Katie were extremely helpful throughout the whole process. Even when the first landlord pulled the house just before our move in date, they were great and found us another house within a few days. They are both really friendly and helpful. I’d recommend Allen and Harris to anyone moving to this area.

Thomas · 10 October 2022

★★★★★ 5/5

Google

Our experience of dealing with Allen & Harris has been brilliant from start to finish! Katie and her team supported us over a number of application hurdles and kept us updated throughout. We would definitely recommend using the services of Allen & Harris and with Katie on-board you cannot go far wrong! Thank you!

Nathan · 10 October 2022

★★★★★ 5/5

Trustpilot

Allen and Harris - Pontcanna

Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.

Walter · 16 November 2024

★★★★★ 5/5

Google

A very big thanks to Jean and Jessica, they sold my property where other agents simply failed, they are consummate professionals, do what they say, highly organised and get results, I would not use anyone else, if you are looking for an estate agent that delivers give Jean and his team a call, they actually care about what they do.PositiveProfessionalism

Sarah · 25 October 2021

★★★★★ 5/5

Google

Millie was very supportive and informative throughout the letting process. She answered any questions in a timely manner. I would recommend this agency for their professionalism as well as being very friendly, in what can be a very daunting situation.

John · 10 October 2023