Allen & Harris Penarth reviews in Vale of Glamorgan

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024

★★★★★ 5/5

Google

We were really impressed with the excellent service provided by both Lauren and Katie from the lettings team from start to finish - from viewing and contracts through to moving in, and various steps and queries in between. Not just that, the time from viewing the property on Tuesday to moving in the following Monday was exceptional. I highly recommend them.

Nicola · 10 October 2023

★★★★★ 5/5

Google

I wish to express my thanks to Millie on how efficient and proactive she has been on assisting my friend in securing a property. She worked at pace and kept us informed over the last few days. My friend has a disability which Millie handled very professionally with patience and diligence. She is an asset to your team and if all of Allen and Harris work this way, then you are all to be commended for offering a great Service.PositiveProfessionalism

Andrew · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service from Yupy, Roath Branch

I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.

Al · 2 July 2024

★★★★★ 5/5

Google

Aaran is just first class in customer care - highly recommend.

Nicola · 20 October 2025

★★★★★ 5/5

Trustpilot

Definitely recommended

Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased! Thank you Liam

Halil · 8 September 2025

★★★★★ 1/5

Google

Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless. Avoid the hassle and headache and choose another agent. Could do better myself with no experience in this sector.

Kim · 21 January 2025

★★★★★ 5/5

Google

I have recently applied for a tenancy via Allen & Harris and have been liaising with Lisa the Lettings Manager. Lisa has been absolutely amazing, she has maintained contact with me throughout the process. Literally from finding my house online, and making touch with Lisa, the process has been so smooth. Lisa contacted me, sent me through the details and has hand-held me through the process personally. I am now hoping to move in to my new home on 30/06/2020 and this will be all thanks to how brilliant, professional and communicative Lisa has been. To sum up - If you are a landlord or a tenant, I would recommend Allen & Harris. Covid-19 has made it hard to reach out to people and trust me.... other agents in the area have been an absolute nightmare!! Allen and Harris have been a breath of fresh air - thank you. Mark :)PositiveResponsiveness, Professionalism

Mark · 25 October 2020

★★★★★ 1/5

Google

*Thinking about letting?* The in-house team here is fantastic - no complaints there. However, once your tenancy is secured, management is handed over to 'Sequence', and that’s where things start to decline. From poor service and slow communication to a general lack of knowledge from staff, the experience becomes not so pleasant. I don’t usually leave negative reviews, but if this helps another landlord avoid unnecessary hassle, it's worth sharing.

K · 2 May 2025

★★★★★ 1/5

Google

Absolutely shocking ! * DO NOT USE * They completely messed things up for us and didn’t give their client the correct information from the solicitors when moving. Staff are also lazy when doing viewings. One guys literally opened a door then spent the entire time on his phone. He knew nothing about the property. Once we finally completed they aloud the vendor to leave a key behind an open window at the property rather than hand it to us or collect from the office. Shocking to this we just bought a new house and it was left unsafe because the agent was too lazy to collect the key. Phone calls with this agent were also very challenging… at one point I was told my an agent “the electrics look fine” Awful to think an agent is giving sellers advice on electrics. In fact when we got it check by an electrician it had some very unsafe wires that needed replacing. They have more member of staff who good and that’s Jo, he’s a good egg but The rest are awful

Terry · 22 December 2024

★★★★★ 1/5

Trustpilot

Poor communication

We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.

RD · 16 January 2026

★★★★★ 5/5

Trustpilot

We used Allan and Harris’ mortgage…

We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊

Yaz · 31 October 2023

★★★★★ 1/5

Trustpilot

Lauren in the Penarth Agents is just…

Lauren in the Penarth Agents is just plain rude. Shocking service. Just wanted to have a query handled. Never ever using them again!

Alisha · 22 December 2025

★★★★★ 2/5

Trustpilot

Incompetent.They assured me it was a good tenant

They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.

Jean · 5 November 2025

★★★★★ 5/5

Trustpilot

I just want to thank Dylan for getting…

I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family

RUBEN · 20 March 2025

★★★★★ 2/5

Trustpilot

TERRIBLE EXPERIENCE

PAISLEY OFFICE What went wrong well everything did what I was promised never happened first time buyers didn't have a mortgage in place which I was told wouldn't happen!!!! The mortgage wasn't approved and they didn't have the decency to inform us unbelievable then because of the delay I had to fork out for another home report which had to be a special way never heard of it and the company they got gave it to another surveyor who weren't approved I mean you couldn't write this!!! Then another surveyor sent and he said he would have it sent the next day 23/9/25 and today 25/9/25 no call I've been in bed very ill all week and this helped to contributed it once again I had to call them to find it was done on Tuesday 😡I mean what does it take to inform your client you charge enough for no communication shocking I have sold more houses whilst they were children and never ever had anything like this happened before and always was kept in the loop so all in all I'm really disgusted with the service and would never use them again

Diane · 25 September 2025

★★★★★ 1/5

Trustpilot

So poor experience with them!

So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.

Marcin · 12 October 2023

★★★★★ 5/5

Google

I had a great experience with Aron & Paris from Allen & Harris. They were polite, professional, and very informative about the property, answering all my questions clearly. Their friendly and knowledgeable approach made the viewing process straightforward and enjoyable. Highly recommended!

Gulsanga · 22 October 2025

★★★★★ 5/5

Trustpilot

Best estate agent ever

I used Allen and Harris to purchase a house and Connor Sherman was my estate agent. He was so friendly and helpful. Kept me updated throughout the whole process and would chase up any enquiries that I had immediately.Also, Liam Tresillian, the mortgage broker at Allen and Harris, was extremely helpful and found me the best mortgage deal. I highly recommend using Allen and Harris.

Lisa · 9 May 2024

★★★★★ 5/5

Google

I instructed Allen & Harris to find me a tenant for my apartment after my sale fell through. After losing heart in the whole business, they found me a tenant after about a week and negotiated top rent. Lisa and Millie were very responsive and professional despite being locked down during the negotiations. Thankyou all! Highly recommend. 😀PositiveResponsiveness, Quality, Professionalism, Value

Neil · 25 October 2021

★★★★★ 1/5

Trustpilot

TERRIBLE

That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.

Edna · 18 July 2025

★★★★★ 5/5

Google

I recently used Allen & Harris for my apartment sale. Rob & the Team were both professional & helpful in both securing the sale & throughout the ‘tricky’ process. I would highly recommend.

Phil · 10 December 2025

★★★★★ 5/5

Google

Very professional and efficient team

Shaun · 10 July 2026

★★★★★ 5/5

Google

Anyone looking for a decent place to live should try Katie,Lauren and the team first. Very helpful and really nice to deal with. Definitely recommend them over the opposition.

DAVID · 26 April 2024