Allen & Harris Penarth reviews in Vale of Glamorgan

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

I contacted the firm along with a number of other agents in the Penarth area about selling my property and very fortunately ended up speaking to Rob the Senior Manager. He was extremely responsive, well ahead of his competitors. His 30 year plus experience really shone through at all times. Within days he had visited me to discuss requirements and pricing and demonstrated his comprehensive local knowledge of the market in deriving a selling figure ahead of my expectations. From his extensive contact and mailing lists he identified a prospective purchased who viewed the property ahead of the property being advertised! He clearly identified the right person as after a sole viewing and comprehensive negotiations on his part he had arranged the sale. Happy days! He couldn’t have been more professional and thorough. Very many thanks Rob you are a credit to your profession.

J · 16 May 2025

★★★★★ 5/5

Google

Aron is exceptionally professional, and together with Paris they make an incredible team. Both are extremely friendly, empathetic, and supportive, always showing genuine care and understanding. Whenever I faced any problems, they went out of their way to help and made sure I felt fully supported. Their professionalism combined with their kindness is truly outstanding, I cannot recommend them highly enough!

Kendra · 1 October 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

I had such a great experience working with Aron! From start to finish, he was friendly, professional, and always quick to respond to any questions I had. He made the whole letting process smooth and stress-free, keeping me updated every step of the way. Aron really went the extra mile to make sure everything was handled efficiently, and his approachable manner made the experience a pleasure. I couldn’t recommend him highly enough, thank you, Aron!

Joseph · 1 September 2025

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.

Marie · 6 June 2026

★★★★★ 2/5

Trustpilot

Allen and Harris

Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.

Jacqueline · 27 August 2024

★★★★★ 1/5

Google

If there was a ‘0’ I would give it one, I call in with friend to see if there was any House for Rent, soon I mentioned it the guy with Beard just decided to disappear at the back of the Estate agent which he had no interest and the old guy only took my number and e-mail.. which I never received any information from them, which I find it unprofessional they had no interest the end of the day there job is to help people find a place for Rent:.. But not Allen and Harris Estate: Very unprofessional they need to be more friendly to customers which both of them weren’t… in this kind of job:.. You’ve have to be.. it is Law…. If you don’t enjoy why work there…

Niki · 9 April 2025

★★★★★ 5/5

Google

We were really impressed with the excellent service provided by both Lauren and Katie from the lettings team from start to finish - from viewing and contracts through to moving in, and various steps and queries in between. Not just that, the time from viewing the property on Tuesday to moving in the following Monday was exceptional. I highly recommend them.

Nicola · 25 October 2023

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024

★★★★★ 5/5

Google

I wish to express my thanks to Millie on how efficient and proactive she has been on assisting my friend in securing a property. She worked at pace and kept us informed over the last few days. My friend has a disability which Millie handled very professionally with patience and diligence. She is an asset to your team and if all of Allen and Harris work this way, then you are all to be commended for offering a great Service.PositiveProfessionalism

Andrew · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service from Yupy, Roath Branch

I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.

Al · 2 July 2024

★★★★★ 5/5

Google

Aaran is just first class in customer care - highly recommend.

Nicola · 20 October 2025

★★★★★ 1/5

Google

Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless. Avoid the hassle and headache and choose another agent. Could do better myself with no experience in this sector.

Kim · 21 January 2025

★★★★★ 5/5

Trustpilot

Definitely recommended

Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!

Halil · 8 September 2025

★★★★★ 5/5

Google

I have recently applied for a tenancy via Allen & Harris and have been liaising with Lisa the Lettings Manager. Lisa has been absolutely amazing, she has maintained contact with me throughout the process. Literally from finding my house online, and making touch with Lisa, the process has been so smooth. Lisa contacted me, sent me through the details and has hand-held me through the process personally. I am now hoping to move in to my new home on 30/06/2020 and this will be all thanks to how brilliant, professional and communicative Lisa has been. To sum up - If you are a landlord or a tenant, I would recommend Allen & Harris. Covid-19 has made it hard to reach out to people and trust me.... other agents in the area have been an absolute nightmare!! Allen and Harris have been a breath of fresh air - thank you. Mark :)PositiveResponsiveness, Professionalism

Mark · 25 October 2020

★★★★★ 1/5

Google

*Thinking about letting?* The in-house team here is fantastic - no complaints there. However, once your tenancy is secured, management is handed over to 'Sequence', and that’s where things start to decline. From poor service and slow communication to a general lack of knowledge from staff, the experience becomes not so pleasant. I don’t usually leave negative reviews, but if this helps another landlord avoid unnecessary hassle, it's worth sharing.

K · 2 May 2025

★★★★★ 1/5

Google

Absolutely shocking ! * DO NOT USE * They completely messed things up for us and didn’t give their client the correct information from the solicitors when moving. Staff are also lazy when doing viewings. One guys literally opened a door then spent the entire time on his phone. He knew nothing about the property. Once we finally completed they aloud the vendor to leave a key behind an open window at the property rather than hand it to us or collect from the office. Shocking to this we just bought a new house and it was left unsafe because the agent was too lazy to collect the key. Phone calls with this agent were also very challenging… at one point I was told my an agent “the electrics look fine” Awful to think an agent is giving sellers advice on electrics. In fact when we got it check by an electrician it had some very unsafe wires that needed replacing. They have more member of staff who good and that’s Jo, he’s a good egg but The rest are awful

Terry · 22 December 2024

★★★★★ 1/5

Trustpilot

Poor communication

We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.

RD · 16 January 2026

★★★★★ 5/5

Trustpilot

We used Allan and Harris’ mortgage…

We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊

Yaz · 31 October 2023

★★★★★ 5/5

Google

Thanks to Maya and the team for the successful and seamless transition from one tenant to a new one. The hand-over was enacted professionally with good communication between all parties. I hope that this continues and look forward to a long and prosperous relationship with Allen and Harris.

Ian · 25 October 2023

★★★★★ 1/5

Trustpilot

Lauren in the Penarth Agents is just…

Lauren in the Penarth Agents is just plain rude. Shocking service. Just wanted to have a query handled. Never ever using them again!

Alisha · 22 December 2025