Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with romans and Ben…
Great experience with romans and Ben the manager at the Basingstoke site was amazing. Moving home can be stressful and he made the process as simple and as easy as it good be, he has the ability to communicate the facts clearly and with empathy a skill set that is difficult to have, highly recommend this estate agents.
Dawn · 30 November 2024
Agent replied · 26 December 2024
Dear DawnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWorked with Saffron Willmot Marla
Worked with Saffron Willmott Marla. Polite, punctual and easy to talk to.Agency picks up calls immediately. Offer many options, for described preferences.Would recommend
Leonid · 25 April 2024
Agent replied · 24 August 2024
Dear Leonid ZhCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotHighly unprofessional, lack of honesty, poor communication
I’m writing this review to make others aware of my experience with Romans Sandhurst and to encourage anyone thinking of selling their home to thoroughly research who they choose to represent them.
Sonia · 7 October 2025
Agent replied · 23 October 2025
Dear Sonia
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleJacob, Lisa and all the team at Bennetts were first class. They arrived early on the open day to familiarise themselves with the property and kept me fully informed throughout the sale. They would call a couple of times a week even with no information but it was reassuring to know they were on the ball. Well done team!
Trevor · 31 August 2019
Agent replied · 29 August 2024
Thank you for your positive review of the good service provided by Romans team at Uxbridge - it is much appreciated.
Yours sincerely
Tony Gibson
Assistant Managing Director
★★★★★ 5/5
TrustpilotShout out to Mark Davison
This is my first time renting a place in the UK so naturally there were a lot of confusions and questions from my side. The entire team at Romans has been very helpful throughout the process. A special shout out to Mark Davison for always being available to answer my queries and for his assistance throughout the referencing process.
Rizvi · 31 January 2024
★★★★★ 5/5
TrustpilotReally happy with Donna-Marie Brant
Donna is one of the best Property Managers I have been assisted by. She is very professional and easy to deal with. Her response time is second to none, always helpful and efficient. It's not easy to find a Property Manager who you can rely on. Thank you Donna!
Diego · 4 February 2022
Agent replied · 24 August 2024
Dear Diego,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotChris Wilkins was very helpful
Chris Wilkins was very helpful, friendly and diligent through the whole process. Thanks for your help Chris!
FRANCO · 8 August 2024
Agent replied · 24 August 2024
Dear FrancoWe are very happy Chris Wilkins provided you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotWerelet two of our properties…Luke...
We recently relet two of our properties in the local area where Luke, together with Kerry and Alistair were involved. There were a couple queries regarding important maintenance issues. Luke dealt with all these the problems and resolved the issues to the satisfation of both Landlord and tenants. Luke is admirably suited for his job and really is a credit to Romans.
Bert · 20 November 2023
★★★★★ 5/5
TrustpilotSelling a property with Romans estate agency, Reading
Mike and his team were excellent throughout the sales process, in organising photos, viewings and offers. James, as moving manager, was always on the ball, answering questions and assisting our purchaser by chasing solicitors. We can thoroughly recommend Romans in Reading.
Mr · 9 January 2023
Agent replied · 24 August 2024
Dear Mr and Mrs WilkinsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDonna the amazing property manager
Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly. And because of her, I'd really highly recommend Romans. Thank you so much Donna.
YanyaniS · 13 March 2023
Agent replied · 24 August 2024
Dear Yanyanis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic experience…
I had a fantastic experience with Romans Estate Agency in Caversham during a recent property viewing. A special shout-out to Ayse Yerlikaya, who provided exceptional service and valuable insight into the property. Her professionalism, knowledge, and friendly approach made the entire process smooth and enjoyable. I highly recommend Romans and Ayse for anyone looking for a great experience in property viewings.
Fonseca · 5 October 2024
Agent replied · 23 October 2024
Dear FonsecaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotFantastic service buying our first home.
We used Romans Sandhurst to buy our first home recently. Despite the on-going coronavirus situation, Tom and the team kept us informed with what was going on. We were getting very little out of our solicitors and Tom always went way and above for us. Great customer service and was very impressed with the overall experience.
Mrs · 20 July 2020
Agent replied · 24 August 2024
Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
★★★★★ 5/5
TrustpilotAll what I need from the first visit
All what I need from the first visit, Romans Reading.Thanks Chloe and Ninda for all your support.
Ahmed · 31 July 2024
Agent replied · 24 August 2024
Dear AhmedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe and Ninda a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGood experience Response times to calls was good
Response times to calls was good. Even if Ian was not around there was always someone available to assist. I was kept in the loop. Also, being very local meant I could easily pop in for information/updates where necessary. Fee policy was clear
Wendy · 14 October 2022
Agent replied · 24 August 2024
Dear WendyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleRecently I had a wonderful experience with Aduel Carciu at Romans Uxbridge. He from the start till end supported us thorugh out and was very professional and responsive. The entire background check process was very streamlined and easy. I got stuck in middle of it, so Aduel Carciu provided me a great support and helped me solve the issue. Overall experience very smooth and 10/10.
Ahmed · 30 July 2024
Agent replied · 29 August 2024
Dear Ahmed Ali
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a positive experience with Zara from Romans Uxbridge, renting a house in Uxbridge last month. She was very professional, helpful and friendly. Good communication between her and myself during the process which run smoothly and quickly. Thank you Zara. Thank you Romans.
Ileana · 30 August 2022
Agent replied · 29 August 2024
Dear Ileana,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotOutstanding service
I can't express how grateful I am to Nathan, Steve, and Mark for their exceptional help in finding me the perfect rented home. I was in a really difficult situation, and while most estate agents wouldn't assist, the team at Romans went above and beyond to support me, taking a genuine interest in understanding my circumstances. Thank you so much for your outstanding service!
Olivia · 12 August 2024
Agent replied · 24 August 2024
Dear OliviaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Tilehurst team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotRomans have been excellent
Romans have been excellent, especially the sales manager Daisy and her team, they made the selling process seamless and we are very grateful for all their efforts. Also the move manager Lorraine Eivers was great, she was constantly in contact, updating us on a regular basis. Romans you have been great, if we ever move again we will be back!Thanks Mark & Kerry
Mark · 12 October 2023
★★★★★ 1/5
TrustpilotWorst agency we have worked with among…
Worst agency we have worked with among several up and down the UK.There is little interest shown by anyone from Manager or reps and no continuity with anybody.No use of mobile phones so only messages can be left and return calls are few and far between.Success rate has been nil so moving to another agency.
Richard · 5 April 2024
★★★★★ 5/5
Trustpilot5 Stars for Romans Lower Earley
I would recommend Anthony Parker and the lettings team at Romans Lower Earley Branch. Anthony was very professional and informative during our viewing. He was friendly, patient and helped me through every step to securing my property. As a woman and carer he treated me with respect, understanding and courtesy.
Romany · 17 October 2021
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotLisa Fazal
Lisa FazalLisa have been our property manager for a few years now shes absolutely amazing ,she response very quickly and does her best to resolve any issues straight away. 10 out of 10!!Thank you Lisa for your amazing work.
Monica · 17 February 2023
Agent replied · 24 August 2024
Dear MonicaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDonna, Marie is most helpful and efficient
Donna, Marie has been most professional and effective when dealing with the case of my washing machine which broke down. At every stage she communicated what was happening and made it easy for me to get in touch with her. I am so grateful for her help
Kathleen · 10 May 2022
Agent replied · 24 August 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotWonderful
Romans have been utterly brilliant from start to finish on my recent move. They have been helpful, polite and professional every step of the way! Moving is an experience that can be filled with such anxiety and stress, but it’s not been that way at all these past weeks. This is thanks to Barnaby (Camberley branch) with the viewing, Sarah (Camberley branch) as our main point of contact who has gone above and beyond, and Courtney in the final stages from Head Office in Bracknell. Thanks to you all!
B · 26 January 2022
★★★★★ 5/5
Trustpilot5 out of 5 for Romans
5 out of 5 for Romans. They have always done their best to assist with every enquiry and request and are a really nice bunch! Extra thanks to Donna-Marie Brant at Bracknell for always being there for us!
Ronnie · 8 March 2023
Agent replied · 24 August 2024
Dear RonnieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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