Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReceived a great service from Romans during the sale of my property. Lots of viewings and feedback from them. All the staff were helpful and efficient. Lisa was great with keeping me up to speed once an offer was made through to completion. It took the pressure of me to chase solicitors etc. Would recommend Romans in Uxbridge.
Helen · 31 August 2017
Agent replied · 29 August 2024
Thank you for your positive review of the good service provided by Romans team at Uxbridge - it is much appreciated.
Yours sincerely
Tony Gibson
Assistant Managing Director
★★★★★ 5/5
TrustpilotHighlighting the work of our current property manager, Luke Roberts, Romans Wokingham Branch
We want to highlight the work that our Property Manager, Luke Roberts is doing. The one thing we as landlords want is a representative who keeps us informed about what is going on and gives us the best advice when there is a problem. We have found over the last period of time since Luke has been our manager that he fullfils our rrequirements excellently.
Michael · 1 June 2023
★★★★★ 5/5
TrustpilotKatie's assistance left a deep impression on me
I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.
William · 29 June 2023
Agent replied · 24 August 2024
Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotShout out to Jade Small
Can I just say how good Jade Small is at Romans in Taw Hill, no question is an issue for Jade, Jade will always go above and beyond to ensure your kept upto date with the progress of your issue, Jade will always answer her phone, Jade is very professional and a credit to Romans
Mark · 2 February 2024
★★★★★ 5/5
TrustpilotVery smooth process to secure flat for Uni
Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!
Paul · 20 February 2023
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy
★★★★★ 5/5
TrustpilotAmy Southby-Forward has been…
Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.
Torben · 29 March 2024
★★★★★ 5/5
TrustpilotI have had a great experience and first…
I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services
Satisfied · 25 January 2024
★★★★★ 5/5
Trustpilot5 starts for Stephanie and James
Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.
Alistair · 3 September 2023
★★★★★ 5/5
TrustpilotThe Professionals!
I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.
Jacmar · 12 June 2023
Agent replied · 24 August 2024
Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service from Farnham Branch
Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.
Joanne · 25 November 2022
Agent replied · 24 August 2024
Dear JoanneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotZero stars to be clear
Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.
Carl · 26 June 2024
Agent replied · 24 August 2024
Dear Carl 10,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe sales team were really helpful narrowing my criteria and sending me accurate properties to view. Zaki was especially helpful by explaining to me what to do as I was a first time buyer at the time as I didn’t know much about buying a house. He helped with solicitors and helped sort out my mortgage
Rija · 31 August 2018
Agent replied · 29 August 2024
Hi Rija, We are very happy to read that the team at Uxbridge have been able to provide you with such a positive experience! Its understandable being in a position as a first time buyer that there is a lot to take in during the purchase of a property but we are so pleased that Zaki was able to provide you as much guidance and assistance as possible throughout this process. I will ensure I pass your comments onto Zaki to make him aware of your gratitude. Thank you so much for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleA great team all round.
Used Romans to purchase a property and they did everything in their powers to help push the sale through. Kept me updated at all times, and Saad and Aaron were more than happy to help anyway they could.
Would definitely recommend them.
Ankit · 30 August 2021
Agent replied · 29 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
N · 24 August 2022
Agent replied · 24 August 2024
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Emily · 10 November 2022
Agent replied · 24 August 2024
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Kinga · 22 August 2022
Agent replied · 24 August 2024
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
GoogleThe worst estate agents I have ever come across, rude and incredibly unhelpful. The lack of communication and professionalism is almost impressive.
Corrina · 25 November 2025
Agent replied · 25 December 2025
Dear Corrina Gray,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Service
I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.
Olere · 17 May 2022
Agent replied · 24 August 2024
Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotMove Managers make the process bearable
Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.
Marvyn · 12 August 2022
Agent replied · 24 August 2024
Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans Basingstoke
As this was my first interaction with estate agents, I found that Ben Plowman bought an enery and outlook that the others seemed to lack. He has been very understanding to our circumstances and has kept us well informed. I would have no hesitation in recommending the team at Romans Basingstoke to anyone looking for a quality estate agent.
D · 21 August 2024
Agent replied · 23 October 2024
Dear D Veale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotRomans property Agency is the best…
Romans property Agency is the best services in Reading base my experience during I was looking for the house to rent ..5***** I recommended if anyone looking for the house don’t forget to visit Romans state Agency in Reading RG1 Thanks to all the stuff for your kindness to help me I’m moving to the new house tomorrow 🙏🙏
MAURICO · 26 September 2023
★★★★★ 5/5
TrustpilotRomans rental and management services
Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.
Lesley · 14 November 2023
★★★★★ 5/5
TrustpilotFriendly, efficient & professional
Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.
Mrs · 3 March 2023
Agent replied · 24 August 2024
Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI am very pleased with the tenants that Romans found for my house. Zara was very helpful, communicating effectively with me and the tenants, enabling the tenancy to go ahead swiftly and efficiently to everyone's convenience. Thank you Zara
Angela · 30 August 2022
Agent replied · 29 August 2024
Dear Angela,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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