Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have found your company very…
I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.
Barbara · 2 August 2024
Agent replied · 24 August 2024
Dear BarbaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Reece a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAmazing experience with Romans!
Can’t recommend Romans enough! Oliver has been absolutely amazing amazing throughout this process and willing help us resolve any issues throughout. He puts the customer first and makes it his priority to help. Also helps that he is genuinely happy to do so, he’s very good at what he does!
BUYER · 10 September 2022
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotFive star for Nathan Stevens at Romans
Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.
Lynn · 10 March 2023
Agent replied · 24 August 2024
Dear Lynn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you to the Romans Team
Thank you to the Romans Team, Winchester
Sclarecytanet.com.cy · 19 June 2026
Agent replied · 22 September 2026
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can't thank Mark and Nathan enough. It was a great pleasure to work with them. We had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their manager Steve.Highly recommended
Filiz · 2 March 2024
★★★★★ 5/5
GoogleHighly recommend Romans and specially Zara Younas! Zara, who is one of the senior letting consultants, is absolutely delightful and extremely helpful. She goes above and beyond for her clients, trying to make everyone happy. I can’t thank her enough for everything she has helped with over the past few weeks and for making such a stressful time a little less stressful!
Ezel · 17 December 2024
Agent replied · 24 December 2024
Dear Ezel Karaca
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotJust wanted to say what a pleasure Kim…
Just wanted to say what a pleasure Kim Stockley was to deal with at the end of my tenancy. Everything made clear !
Dominic · 25 July 2024
Agent replied · 24 August 2024
Dear DominicCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotKim Stockley - brilliant
Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim
Norman · 19 July 2024
Agent replied · 24 August 2024
Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.
Loretta · 16 March 2023
Agent replied · 24 August 2024
Dear LorettaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThoroughly impressed!
Thoroughly impressed!The effort Ayse Yerlikaya put into making this a quick and very easy process is sincerely appreciated. She went out of her way to make sure both us (as tenants) as well as the landlord get what they desire. At times, she worked until the late hours of the evening to ensure our offer is received by the landlord.Well done, and keep it up!
Ivan · 24 October 2024
Agent replied · 26 December 2024
Dear RaymondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended
Richard · 5 March 2024
★★★★★ 5/5
GoogleWe had a great experience renting through Romans. Zara and her team were extremely helpful, friendly, and professional. We highly recommend contacting them if you are looking for a property.
Thank you Zara, you are the best !
Madi · 30 August 2023
Agent replied · 29 August 2024
Dear Madi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Lorraine · 22 April 2022
Agent replied · 24 August 2024
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI had an excellent experience working with Zara during my property search. She was incredibly helpful, patient, and supportive throughout the entire process. Zara maintained clear and prompt communication at every step, ensuring that I felt confident and informed along the way. What truly sets her apart is her dedication, she definitely goes the extra mile to make sure everything is handled smoothly.
Nazar · 3 December 2024
Agent replied · 10 December 2024
Dear Nazar Risafi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Eddie · 1 March 2023
Agent replied · 24 August 2024
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
CRFMAT · 26 August 2022
Agent replied · 24 August 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotVery Poor Experience, Would Avoid If You Can
Me and my partner went through a house buying process with Romans a few months back and it was a very poor process.
Ben · 3 February 2026
Agent replied · 23 February 2026
Dear Ben
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI can’t recommend the Romans agency enough. ALWAYS helpful and on top of the requests! Alexander was always helping with all the questions I’ve had, top notch service! Thank you for everything team!
Agata · 19 December 2023
Agent replied · 16 June 2024
Dear Agata Smialek
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
TrustpilotExcellent service from Kim Stockley
Excellent service from Kim Stockley, Senior Property Manager of Romans Group. Kim has promptly & efficiently dealt with any issues we reported. She always kept us posted on progress of any maintenance or repairs & also followed up to ensure that work had been carried out to our satisfaction. Kim is a credit to Romans & a pleasure to deal with.
Veronika · 12 March 2024
★★★★★ 1/5
TrustpilotDO NOT USE ROMANS !!!!
Duan · 22 June 2026
Agent replied · 22 September 2026
Dear Duan Coertzen,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Benjamin · 6 March 2026
Agent replied · 21 March 2026
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAysee always been helpful in responding…
Aysee always been helpful in responding and patient enough to provide all the information. Thank you Aysee.
Vamshi · 10 October 2024
Agent replied · 26 December 2024
Dear VamshiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aysee a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAfter a very stressful start to Tuesday…
After a very stressful start to Tuesday morning Kirsty Evans was very helpful and supportive in finding a gas safety engineer to complete our gas safety and service on our boiler scheduled for today so we remain compliant.(Unfortunately our guy has caught covid). I cannot thank her enough.
Michelle · 30 August 2022
Agent replied · 24 August 2024
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotKerry has been amazing at helping me…
Kerry has been amazing at helping me through the difficult task of finding and guiding me through the process of renting a property. My house has been severely damaged following a frozen burst water pipe and she has made the whole process less stressful.
Chris · 26 January 2023
Agent replied · 24 August 2024
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
