Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible experience, go with a more reputable agency. Within 2 months of of a 12 month contract I received court ordered summons about an ongoing eviction process on the property. I had to go to court because of the inept vetting processes they use on their 'landlords'. Got out of the contract before further court summons but the whole thing was stress. Took them just under 2 months to return part of our deposit which they handed to the landlord who had stored it illegally. Months of stress, loss of money and an all round bad time, would not reccomend. Staff are friendly but there is some underlying fault with the system they use.
Louie · 17 June 2016
Agent replied · 15 June 2024
Dear reviewer,
Thank you for sharing your feedback. We are sorry to hear that you had a negative experience with our company, and we apologise for any inconvenience or stress caused.
We take all feedback seriously and understand the importance of vetting and deposit processes in ensuring a positive rental experience. We have implemented significant changes to our processes to ensure that we are providing our customers with the best possible service. We also take legal compliance seriously and ensure that all deposits are handled in accordance with relevant laws and regulations.
We appreciate your feedback as it allows us to identify areas for improvement and make necessary changes. We hope that we have the opportunity to provide you with a better experience in the future.
Thank you again for your feedback, and please do not hesitate to contact us if you have any further concerns.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 1/5
GoogleIf I could put 0 stars I would. Had the worst experience with these estate agents. For start, they handed my deposit over to the landlord, without any mention of safety deposit scheme. We never received our deposit back, although the flat was immaculate when we left, in a much cleaner state than when we moved in. (We got rid of mould, as well as there being food on the floor when we moved in, and dirty marks all over the walls!) The landlord lived abroad and Lords made no effort to help us when the Landlord 'lost' our deposit, neither could citizens advise. Lords Associates also let us move into the property before the landlord had signed the tenancy agreement, and let us live in the property for 8 months with no effort to get the landlord to sign!! Every time I have rang Lords I am greeted by rude agents, who do not care for the people they deal with as long as they are paid. I was so disappointed as this was my first property away from home, it was utter hell and Lords did nothing to help. I had to leave before my years tenancy was up! (They couldn't stop me as the landlord hadn't signed the agreement.. I was not in a contract!) When ringing I was told they would ring me back and never did, I was constantly chasing them for basic paperwork. Compete waste of time, it seems they are only fussed about the large groups of students for house shares (£££!!!) and not smaller rentals. Would not recommend to anyone.
Gemma · 17 June 2016
Agent replied · 15 June 2024
Dear Gemma,
We are sorry to hear that you had a negative experience with our company and would like to apologise for any inconvenience caused. We take all feedback seriously, and we appreciate your honesty.
We would like to assure you that we always follow the legal requirements regarding the deposit scheme, and we regret that this was not properly communicated to you. We understand the frustration caused by the landlord not returning your deposit, and we sympathise with your situation. However, as an estate agent, we have no control over the landlord's actions.
We are sorry to hear that our team did not meet your expectations in terms of customer service, and we will take steps to address this. We are committed to providing our clients with the best possible service and ensuring that their needs are met.
We would like to clarify that we take on all types of properties, from large groups of students to smaller rentals. We value every client and strive to provide them with the best service possible.
We regret that we were unable to assist you further, and we apologise for any distress caused. We hope that you have now found a more suitable accommodation and that you will give us the opportunity to provide you with a better experience in the future.
If you would like to discuss this matter further, please do not hesitate to contact us.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 5/5
GoogleAs a student originally from Birmingham, it was hard to decide what agency to go for! Lords made this decision easy, literally the only agent that got back to me, and I called many! I was dealing with SUKHI who was very helpful throughout. He kept me up to date in regards to our house and made this process hassle free.
Our house is excellent, we had some teething issues but the property managers, Kasim and Louie, were very helpful and diligent. I highly recommend Lords and thank the team for all they have done!
GhEtTo · 18 June 2015
Agent replied · 15 June 2024
Hi Gursimran - thank you for the lovely review, we hope that you have a great time in the house - regards Sukhi & the Lords Associates team.
★★★★★ 5/5
GoogleI feel the need to say something about my own experience with Lords Associates, as it seems a bit of a shame that people only make the effort when they are angry these days. I have personally been a tenant of Lords Associates for the past two years and can without a doubt say they are the best letting agents I have ever had the pleasure of dealing with.
I have always found the staff to be nothing but extremely friendly, professional and polite, and the team are dedicated to the speedy resolution of any problems we have. Kasim in particular is incredibly thorough and will go above and beyond to ensure his tenants are happy.
I will be very reluctant to use any other agent, hats off to Kasim and the rest of his team.
Asmaa · 18 June 2015
Agent replied · 15 June 2024
Hi Asmaa - thank you for the great review, it has been a great pleasure, we look forward to seeing you soon! Regards Kasim & the Lords Associates team.
★★★★★ 5/5
GoogleI have been using Lords Associates for the past few years and they have never failed to deliver in providing me with short term to long term properties to rent. I would highly recommend using them as they clearly are one of the best in the industries. They have always dealt with any queries I may have efficiently and professionally. Furthermore, they are not like the other estate agents. Lords Associates have a pro-active approach and have always been successful in finding the right property for me which has consistently met all my requirements.
Qudsia · 18 June 2015
Agent replied · 15 June 2024
Hi Qudsia - thank you for the positive review, it has been a great pleasure finding you and your family properties - regards Kasim & the Lords Associates team.
★★★★★ 5/5
GoogleGreat experience working with Lord Associates. Very polite and supportive staff specially Khurram who helped through the whole renting process during a very difficult time due to personal circumstances. He was so understanding and went far and beyond to help. A massive thank you to you and your team. I absolutely recommend them
Beheshta · 16 June 2023
Agent replied · 15 June 2024
Dear reviewer,
Thank you for sharing your positive experience with our agency. We are delighted to hear that Khurram and our team were able to provide you with a high level of service and support during your rental process.
We take pride in our team's professionalism and customer service, and we are thrilled to hear that our efforts have been appreciated.
Thank you for recommending our services, and we look forward to the opportunity to work with you again in the future.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 5/5
GoogleFaraz is very professional he provides top rated services I am impressed simply superb !!
NOUMAN · 16 June 2022
Agent replied · 15 June 2024
Hi Nouman, thank you for taking the time to leave a 5 star review. Glad to had read that Fraz was able to help - best regards, Lords Associates
★★★★★ 1/5
GoogleMost ridiculous estate agency I came across and I swear to god to never see them again after 1 year of horrible experience with them. They took almost half of my deposit for the maintenance which every house needs after an year. For eg. reaction of metals with atmosphere causing slight change in their color etc , which is a natural phenomenon. They are the rudest people I met in the country. On the 6th day of contract I went to them to ask about the cancellation of contract, one of the estate agent asked his friend inside the agency "have we taken the money from these guys" and when the friend said yes he replied to me "very good" rudely, in a way, you can do nothing now as we have taken all the money from you now, and turned back to me saying contract says it could be cancelled within 14 days but we don't want to cancel it and we will also not refund your money...They ruined my living experience in London.Not recommended at all.
Nikhil · 18 June 2014
Agent replied · 15 June 2024
Dear reviewer,
Thank you for taking the time to share your experience with us. However, we would like to clarify that we have no record of you being a customer of our agency. We believe that this review may be fake or posted in error.
As a reputable agency, we take all feedback seriously and are committed to providing the best possible service to our customers. We do not condone any behavior that may be perceived as rude or unprofessional, and we have strict policies in place to ensure that our team adheres to the highest ethical standards.
Regarding deposits and maintenance, we always follow the relevant legal requirements and ensure that any deductions from deposits are fully justified and explained to our customers.
We believe that this review does not accurately reflect our company values or our commitment to providing a high level of service to our customers. If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 5/5
GoogleMr. Fraz is really responsible as this is our first time renting a house. Really quick respond and professional paper work.
Zeo · 16 June 2021
Agent replied · 15 June 2024
Hi Zeo - Thank you very much for your 5 star review. We are happy Fraz was able to take care of your requirements. We look forward to working with you in the future. With regards, The Lords Associates Team.
★★★★★ 5/5
GoogleEverybody know in these times it's very hard to find a place to live.Here at Lords Associates of London you can find a people that will help you find one even when you think it's impossible.They will give everything from themselves.Amazing service and kindness!!!
Kolyo · 18 December 2023
Agent replied · 15 June 2024
It's heartwarming to hear such positive feedback, especially during these challenging times. We at Lords Associates of London are committed to going the extra mile to help find the right place for everyone, even when it seems impossible. Knowing that our dedication, service, and kindness have made a difference is incredibly fulfilling. Thank you for acknowledging our efforts and for your kind words. We're here to support you every step of the way!
★★★★★ 5/5
GoogleThe lords associates as a company are definitely worth their claims of professionalism and attention to detail; as far as customers requirements/needs is concerned.
I would definitely recommend them to anyone moving into the west London area. This does not limit their scope of expertise, as I genuinely believe that they may as well be doing very well elsewhere in England.
Abasa · 16 June 2022
Agent replied · 15 June 2024
Hi Abasa - thank you very much for your kind words, we hope you enjoy your new home. With regards, Lords Associates
★★★★★ 5/5
GoogleThe best agent I ever met in London. I need 2 rooms very urgently in Uxbridge or harefield. Arsalan recommended a property they have immediately. And Arsalan and his colleagues tried all the best to get all referencing and paperwork done in …
Qingru · 17 May 2025
★★★★★ 1/5
GoogleThe landlord at UB8 displayed a complete lack of regard for tenants' rights and well-being. Their exploitative tactics and disregard for maintenance requests made for a dreadful living situation. The agency's failure to intervene effectively only added to the frustration
Manasi · 16 February 2024
Agent replied · 15 June 2024
I’m truly sorry to hear about your experience in UB8 and the issues you've faced with the landlord. It’s our duty to advocate for our tenants and ensure a safe and comfortable living environment. Clearly, we need to do better. Please reach out directly so we can address this matter urgently. Your well-being is our top priority, and we’re committed to making things right.
★★★★★ 5/5
GoogleI had a fantastic experience with Lords Associates while searching for my new home. Their team was professional, knowledgeable, and genuinely invested in finding the right property for me.
They listened to my needs and communicated promptly every step of the way.
I highly recommend Lords Associates! Thank you for an excellent service!
Sukbinder · 26 December 2024
★★★★★ 5/5
GoogleKarim offered a highly professional service throughout our journey. His communication was seamless and his approach was non pressurising which was very reassuring. I would not hesitate to recommend him and look forward to our future transactions.
Michael · 17 March 2024
Agent replied · 15 June 2024
Thank you for your 5 star review. We are committed to providing you the best service.
★★★★★ 5/5
GoogleI'm very impressed with the personal service offered by this team. Unlike other agencies, they don't treat you as just a number. They take the time to understand your needs and ensure your property is well cared for. Their attention to detail and dedication to clients truly sets them apart. Highly recommend!
Sunny · 26 December 2024
★★★★★ 5/5
GoogleI as a tenant is very happy to find the property through lords associates as I communicated with nigel he is very kind and helpful answered all my questions though I could not understand some questions as i was buying the property for the first time he was very patient and clear with all the answers thanks to nigel and lords associates.PositiveResponsiveness, Professionalism
Tina · 25 August 2021
Agent replied · 24 August 2024
Hi Tina - Thank you very much for your 5 star review. We are happy Nigel was able to take care of your requirements. We look forward to working with you in the future. With regards, The Lords Associates Team.
★★★★★ 5/5
GoogleThe service that I received from Lords associates was exceptional, I would highly recommend for anyone who needs help with their properties. Harjit Badyal assisted me with my project in a friendly approachable manner and I would highly advise to contact her with your needs.👍🏽 …
Abarnan · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind words and positive review of Lords associates. We are pleased to hear that Harjit provided exceptional service in a friendly and approachable manner. We appreciate your recommendation and look forward to assisting you with any future property needs you may have.
★★★★★ 5/5
GoogleThis place is safe to deal with you don't loose anything I paid £300 deposit when I said I found another house I got my money back . I had my deposit with another agent they told me you lost all your money which £600 pounds I won't mention their name as I am going to ask him if he can pay me half of it it still will be good .
Jalal · 17 June 2016
Agent replied · 15 June 2024
Dear Jalal - Thank you for your review and for choosing Lords Associates. We are pleased to hear that you were happy with the experience. Regards, Lords Associates
★★★★★ 5/5
GoogleGreat customer service, really appreciate the hospitality and enthusiasm of the staff, especially Nigel
Chris · 16 June 2021
Agent replied · 15 June 2024
Hi Chris - Thank you very much for your 5 star review. We are happy Nigel was able to take care of your requirements. We look forward to working with you in the future. With regards, The Lords Associates Team.
★★★★★ 5/5
GoogleI’ve been using lords associates for a number of years now and they are the best in the business. We have recently sold a property with them that was smooth sailing with no issues.
I would highly recommend them in any sales, buys and rentals.
Navdeep · 16 June 2023
Agent replied · 15 June 2024
Hi Nav
Thank you for taking the time to share your positive experience with our agency. We are delighted to hear that we were able to provide you with a smooth and hassle-free experience in selling your property.
We take pride in our team's professionalism and expertise, and we are thrilled to hear that our services have been appreciated over the years.
Thank you for recommending us for any sales, buys and rentals. We appreciate your business and look forward to continuing to serve you in the future.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 5/5
GoogleBrilliant service from pavan really went far and beyond to get us the house we wanted. I would 100% recommend pavan he was very professional and answered all of our questions which put our minds at ease. If you're looking for a property, be sure to contact Lords Associates
Mr · 17 December 2024
★★★★★ 5/5
GoogleExcellent and efficient service, spoke to Nigel who helped me to find an amazing house for rent
Clyde · 16 June 2020
Agent replied · 15 June 2024
Hi Clyde - Thank you so much for taking the time to leave us a 5 star review, it's great to hear that the Nigel did such a good job for you and found you an amazing house. We hope you enjoy your stay, regards, Lords Associates
★★★★★ 5/5
GoogleLords Associates of London are one of the best house agencies you can ever think of. Got me two houses at a go that awesome 👏
Thank you guys and keep the hard works going. …
Daodu · 18 November 2023
Agent replied · 15 June 2024
It's fantastic to hear such glowing feedback! We're thrilled that we were able to secure not one, but two houses for you, meeting your needs so effectively. Your appreciation truly motivates us to keep up the hard work. Thank you for choosing Lords Associates of London, and please know we're always here to support you in any way we can. Here's to many more successes together!
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