Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRude, ignorant and highly inconsiderate. Would not even consider them due to the way that they treat potential customers.
Anna · 17 March 2024
Agent replied · 15 June 2024
This review is unfounded and does not match the respect and professionalism we demonstrate in our client interactions. We encourage anyone interested in our services to contact us directly and see the quality of our work for themselves. This review appears to be misleading and is not representative of our business practices. For any real concerns or inquiries, please email me at kasim@lordsassociates.co.uk.
★★★★★ 5/5
GoogleI came in on Saturday with my partner looking for a place. I was greeted by Aleena who was extremely friendly and helpful. I can’t recommend this place enough!
Saad · 21 July 2023
Agent replied · 15 June 2024
Dear Saad
Thank you for your kind words! We're thrilled to hear that Aleena made your visit a pleasant one. It's our aim to offer friendly and efficient service to all our clients. We appreciate your recommendation and hope to assist you further in the future.
Warm regards,
Lords Associates
★★★★★ 1/5
GoogleBefore this year is over let me complete....
U get the best customer service before you move in or at viewing onece you are done with signature than one realises the disgusting customer service they provide and just interested in monthly rent .customer service executive need to grow up @fales promises/lies ......highly not recommended!!!!!
Lewin · 17 June 2017
Agent replied · 15 June 2024
Dear Lewin
Thank you for sharing your feedback. We are sorry to hear that you did not have a positive experience with our customer service team.
We take all feedback seriously and are committed to providing a high level of service to all of our clients. We believe in transparency and honesty in all our dealings with customers, and we do not make any false promises or mislead our clients.
Regarding customer service, we have clear policies and guidelines in place to ensure that our team provides a high level of service to all of our clients. We are constantly working to improve our processes and procedures, and we appreciate any feedback that can help us to do so.
We appreciate your feedback and would like to discuss your concerns further. Please contact us directly to discuss the matter in more detail.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 5/5
GoogleThis is a great agency they helped me out a lot I would definitely recommend!!
Nazneen · 17 March 2024
Agent replied · 15 June 2024
Thanks Naz
★★★★★ 5/5
GoogleFantastic service, always supportive and understanding and ready and willing to help when needed
Cannot fault them at all
Nomir · 18 December 2023
Agent replied · 15 June 2024
It's truly heartening to hear about your positive experience with our service. Knowing that you found our team supportive, understanding, and always ready to help when needed is incredibly rewarding. We strive for excellence in everything we do, and it's gratifying to know we've met your expectations. Thank you for taking the time to share your feedback. We're here for you whenever you need us!
★★★★★ 5/5
GoogleWithout a doubt the best letting agents I have ever come across. As a student you are often taken advantage of, but that’s not the case with Lords. They are extremely approachable and friendly, yet they remain professional and take their job very seriously. 10/10, would recommend.
Sarah · 16 June 2020
Agent replied · 15 June 2024
Hi Sarah - Thank you very much for the 5 star review. We have worked closely with Brunel University to ensure our process is made easy for Students who are often first time renters! Reading your review makes us proud of that accomplishment. Thank you once again, we hope you enjoy your stay. With regards, Lords Associates.
★★★★★ 5/5
GoogleHelped me with my sale, quick and efficient service from Fraz. Highly recommend to anyone looking to sell their home in the Uxbridge area. 5*
Show · 16 June 2023
Agent replied · 15 June 2024
Hi - thank you for your kind 5 star review and we are glad that Fraz was able to help. With regards, Lords Associates
★★★★★ 5/5
GoogleFor students, this agency is very suitable.
I've had consistent communication from Nigel who had taken my needs as a tenant into consideration always. He was very professional and kind.
The rent prices include bills and are affordable for different budgets.
Nabihah · 16 June 2021
Agent replied · 15 June 2024
Hi Nabihah - Thank you very much for your 5 star review and I am happy that Nigel was able to take care of your requirements. We hope you enjoy your stay. With regards, The Lords Associates Team.
★★★★★ 5/5
GoogleWhen u turn around lord’s associates pls ask for jack for your property inquire his very professional and responsible person great help to short out all of my process throughout paperwork to key handling.
Simon · 16 June 2022
Agent replied · 15 June 2024
Hi Simon - thank you for taking the time to write your lovely 5 star review - with regards, Lords Associates
★★★★★ 5/5
GoogleAt Lords Associate, I had the opportunity of interacting with Nigel and Louis. Apart from been good listeners, they are always ready to help. Its been my second year(Just moved to a new property) and the service has been awesome!. I would recommend them.
Afees · 16 June 2020
Agent replied · 15 June 2024
Hi Afees, thank you for taking the time out to write this great 5 star review. Lovely to know that Nigel and Louie were able to help with finding you a new home. Regards, Lords Associates
★★★★★ 5/5
GoogleGreat service from the team at Lords Associates
10/10 for effort and extremly proactive with their approach.
Mihir · 18 November 2023
Agent replied · 15 June 2024
It's excellent to hear that you've had a great experience with the team at Lords Associates! Knowing that you appreciate our effort and proactive approach means a lot to us. Thank you for the 5 star review. We strive to maintain high standards and are here to support you whenever needed.
★★★★★ 4/5
GoogleI reviewed good service from then although it wasn’t very perfect. It was a little bit hard sometimes to get through to some agents sometimes but apart from that I receive excellent service.
Kenose · 16 June 2022
Agent replied · 15 June 2024
Hi Kenose - thank you for your review, we hope we can achieve 5 stars next time and wish you a good stay. We all remain at your disposal should you require anything in the future. With regards, Lords Associates
★★★★★ 5/5
GoogleHave rented property in slough remotely via Lords Associates Agent: Nigel. He was very professional and responsive and we could finish the process with in 3 working day.
Appreciate the services provided.PositiveResponsiveness, Professionalism
Sahana · 16 June 2022
Agent replied · 15 June 2024
Hi Sahana - thank you very much for your 5 star review and lovely comments about Nigel - we are glad to have read you appreciated the service - with regards, Lords Associates
★★★★★ 4/5
GoogleLords Associates deliver well. They act promptly when it comes to viewing. They work with porfessionalism however, there's more room for improvement.
Doris · 16 June 2023
Agent replied · 15 June 2024
Thank you for the 4-star review! We're glad to hear that you found our service prompt and professional. We appreciate your feedback and will strive to make improvements based on your comments. Thanks for choosing Lords Associates.
★★★★★ 5/5
GoogleKashim from lords associates handle my case I recently bought property in Harrow . He is very kind and polite always replies to my queries. Whole process took about 3 month to completion I will recommend this estate agent specially Kashim .
Viten · 16 June 2020
Agent replied · 15 June 2024
Hi Viten - thank you for your 5 star review, we are very happy to have read your comments and that our Sales Director Kasim was able to help. We hope you enjoy your new home and remain at your disposal should you require anything. With regards, The Lords Associates Team.
★★★★★ 5/5
GoogleExcellent customer service - all staff having been helpful every step of the way . Farrah has Shown professionalism and nothing was too much trouble for her. I would certainly recommend Lords Associates to anyone who wants an efficient and honest service
Sameera · 16 June 2020
Agent replied · 15 June 2024
Hi Sameera - thank you and Nadia for writing a great 5 star review. Glad to hear that Farrah was able to help throughout. You know where we are if you need anything :) - with regards, Lords Associates
★★★★★ 4/5
GoogleI’m thankful for Harjit’s assistance during the entire process; from the inspection of the apartment to explaining documents and tenancy agreement.
Rhoda · 16 June 2023
Agent replied · 15 June 2024
Hi Rhoda - thank you for your kind review - we hope you enjoy your new home. With regards, Lords Associates
★★★★★ 1/5
GoogleMy experience with this company was awful and i was spoken too in a very unprofessional manner as well. i would recommend any other letting agency other than lords associates. very unprofessional very unhelpful and very unresponsive.
Niamh · 16 June 2021
Agent replied · 15 June 2024
Dear reviewer,
Thank you for taking the time to share your experience with our company. However, we would like to clarify that we have no record of you being a customer of our agency. We believe that this review may be fake or posted in error.
As a reputable company, we take all feedback seriously and are committed to providing the best possible service to our customers. We do not condone any behavior that may be perceived as unprofessional, unhelpful or unresponsive, and we have strict policies in place to ensure that our team adheres to the highest ethical standards.
We believe that this review does not accurately reflect our company values or our commitment to providing a high level of service to our customers. If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 1/5
GoogleUnbelievably pushy bunch who think it's OK to doorstep people in their homes and refuse to leave when asked. Avoid
Luke · 16 June 2023
Agent replied · 15 June 2024
Dear reviewer, Thank you for your response. We appreciate your feedback, and we understand that some people may not be comfortable with door-to-door sales or services.
We would like to clarify that our door-to-door services are focused on providing information and assistance to potential customers. We believe that this approach allows us to connect with people in a personal and meaningful way, and we have received positive feedback from many customers over the years.
We understand that everyone has different preferences when it comes to receiving information or services, and we always strive to respect those preferences. If you do not wish to be approached by our team in the future, we will ensure that your preferences are respected.
Thank you again for bringing this to our attention, and we hope that we can continue to provide helpful services to our customers in a respectful and professional manner.
★★★★★ 1/5
GoogleCustomer Service is terrible, everyone i have spoken to at the firm is rude and unhelpful. Do not recommend!!!!
Harmeet · 16 June 2023
Agent replied · 15 June 2024
Dear reviewer,
We apologise for any negative experience you may have had with our customer service team. We take all feedback seriously and are committed to providing the highest level of service to all of our clients. Please provide more details on any specific issues you encountered with our team so we can investigate and take the necessary steps to address them.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Sincerely,
The Customer Care Team at Lords Associates.
★★★★★ 5/5
GoogleThis agency provide a superb service with super high speed respond, and its able to answer any of you demands even you think it may be unappropriated. Hereby I am writing to compromise a specific employee fraz. help comes very fast and helpful.helpfully commanded.
Xun · 18 June 2015
Agent replied · 15 June 2024
Many thanks for a great review Xun. We are glad that we were able to help you. If you ever need any further advice please do not hesitate to contact us. Always a pleasure, Fraz and the Lords Associates team.
★★★★★ 5/5
GoogleExcellent service. Very responsive. I'm very pleased with the service. Will recommend to my friends and contacts.
Jeyashri · 16 June 2023
Agent replied · 15 June 2024
Hi Jeyashri - thank you for your kind 5 star review.
★★★★★ 5/5
GoogleExcellent customer service by Nigel Lopes while i was looking to rent a place from start to finish. Thank you for helping to find the best place to live in. Would recommend it to family and friends.
Kevin · 16 June 2020
Agent replied · 15 June 2024
Hi Kevin, thank you for your kind review. Happy to have read that Nigel was able to provide you with a 5 star experience! With regards, Lords Associates
★★★★★ 1/5
GoogleUnprofessional workers who came into our house without a notice to show new tenants around
Mason · 21 July 2023
Agent replied · 15 June 2024
Response:
Dear Mason
We deeply apologise for this oversight. Our clients' privacy and notice are essential to us. We will address this internally to prevent such occurrences in the future. Thank you for your feedback.
Best,
Lords Associates
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