Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a Landlord, Gibbs Gillespie are my managing agents and I have been very happy with the services they provide. The lease with my Tenant has just renewed and that process was smooth and electronic, so quite speedily accomplished.
Mel · 14 June 2021
Agent replied · 13 June 2024
Dear Mel Bellamy,
Thank you for the great review of our Gibbs Gillespie Estate Agents Uxbridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotExtremely disorganized and dishonest
Extremely disorganized and dishonest. Their left hand doesn't speak to right hand. Took ages to organize a viewing on a million pound plus property because they have two agents who don't care to coordinate with each other. Lied to us about the state of the property - saying its new refurbished when the property is actually a dump that hasn't been touched for 40 years as the owners there confirmed. Extremely rude when challenged on why they lied and wasted our time. Never going to buy or sell anything through these cowboys.
Aroma · 27 July 2017
★★★★★ 1/5
GoogleI have rented 2 properties really good and return your calls and full of promises until you sign and hand over your deposit.
The first property I moved into was dirty and needed painting I was told it would all be sorted out I had to pay a decorator to paint the lounge and bedroom we could not move in for a week when we checked ou they charged me for 2 light bulbs and cleaning as they were selling the property.
The property I have now moved into the washing machine isn't working properly so my wife has to go to the laundrette and we have other problems but looks like I will have to pay for them myself.
Stuart · 15 June 2017
★★★★★ 1/5
TrustpilotBad communication and unprofessional
I went to buy a property through this agent and all good to start with. Put an offer on the property and waited 2 weeks to hear back to say it had been accepted. A month passes with the agent avoiding my calls despite me chasing, leaving messages and even putting an ultimatum to the only person who would speak to me which was the trainee they had showing me round when I viewed the property. I ultimately pulled out despite all the work done by brokers, solicitors and mortgage provider which left me in an awkward position to deal with the aftermath. I wouldn't trust them as far as you can throw them. AVOID THEM and definitely don't believe anything they say.
Jennifers · 27 July 2016
★★★★★ 5/5
GoogleI have rented my property out through Gibbs Gillespie for over 15 years. The management service is excellent and has addressed issues from minor repairs to major renovations of kitchen and bathroom.Tenancy renewals and transition to new tenants happen seamlessly and financial statements are tailored to my overseas tax reporting requirements. As a landlord living overseas I can relax knowing property management is in good hands.PositiveResponsiveness, Quality, Professionalism
Rob · 25 August 2021
★★★★★ 5/5
GoogleWe recently brought a property from Gibbs Gillespie and I must say Sophie, Tommy and Daniel have been absolutely amazing through the whole process. Kept us updated all the way to completion date. They were very friendly to deal with and easy to access.
The whole process for us was stress free.
Overall Great Team, Great Location, Easy Access! I would strongly recommend it to anyone who has any queries regarding property management.
Dilmaya · 14 June 2020
★★★★★ 5/5
GoogleI've been using Gibbs Gillespie for several years now, and I've always found that they're very trustworthy, deliver an exceptional level of service, and always strive to secure very good tenants for my rental properties. In particular, Tilly-Rose Willians has always been extremely diligent, helpful and responsive with dealing with any inquiries I have, and has always ensured the tenant on-boarding process goes ahead very smoothly. Good job! Very highly recommended. Chris S.
Christopher · 14 June 2020
★★★★★ 5/5
TrustpilotI really can't thank Gibbs Gillespie…
I really can't thank Gibbs Gillespie enough for all their hard work and unending patience. The house we were selling wasn't exactly the easiest property to market but they've done a fantastic job and we're now on our way to completion. Thank you.
Lynn · 31 January 2024
★★★★★ 5/5
TrustpilotExcellent service from David Hewinson
Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.
Bhupinder · 26 October 2022
Agent replied · 13 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotPoor customer service and company
Non-existent. Have been emailing for weeks about properties and get no reply. When calling I get told I will get a call back and no one ever does. Awful estate agents and will be letting others know to avoid.
Jessica · 28 November 2020
Agent replied · 13 June 2024
Dear Jessica,We're sorry to hear about your recent experience and we would like to make things right. Could you please let me know which office you have been dealing with and I will look into this?Kind regards,Jo
★★★★★ 5/5
TrustpilotGreat letting service and advice (Satyen Lakhani - Rickmansworth branch)
I just wanted to post a few lines about Satyen's help in negotiating a favourable Lettings contract for me.He has always been super helpful and tenacious; and happy to go above and beyond in order to help out a client.
Quinton · 26 March 2024
★★★★★ 5/5
GoogleGibbs team in Uxbridge have been a breath of fresh air. From the offset sales manager (Dave) a very welcoming service that cascaded to the entire team and process of selling my house. Punctual weekly updates coupled with their fantastic Legal team (Howell's) who have been on point at every step to conclude a speedy and seamless transaction. Very impressed from beginning to end and highly recommended to use in the future.
Maryum · 14 June 2020
★★★★★ 3/5
TrustpilotA decent sales team let down by a poor…
A decent sales team let down by a poor Lettings team especially a certain CT; she thinks she knows better than her customers.
Jon · 14 February 2023
Agent replied · 13 June 2024
Hi Jon Arno, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
★★★★★ 1/5
TrustpilotUnauthorized deductions of rental…
Unauthorized deductions of rental without prior notification or agreement, and they carried on for three months before getting resolved despite complaining on day 1 when illegal deductions was made.Avoid it if you don't want sub-standard Services from estate agent.
Vincent · 28 March 2024
★★★★★ 1/5
TrustpilotPoor Service
I was a tenant in Hatch End and had very poor service. Very slow to deal with issues, especially if they involved the building management company. But very quick to take every pound they can justify off your deposit.
Graham · 18 August 2020
Agent replied · 13 June 2024
Dear Graham,We can see we responded to your complaint in January and we explained we could not find fault in our handling of these matters and cannot fault the customer service provided to you.We empathise you are frustrated, however your dissatisfaction relates to actions/non-action from Mayfords Block Management which we are not in a position to comment on. We are satisfied we followed up with Mayfords on your behalf and we updated you accordingly.Finally, I can see you have agreed the deposit deductions and the deductions proposed are inline with the TDS guidelines and Landlord's request.Kind regards.
★★★★★ 4/5
GoogleKatie Moore (Uxbridge branch) is very friendly and helpful throughout the process of the renting. Thanks for her professionalism.
Yuen · 14 June 2023
Agent replied · 13 June 2024
Dear Yuen
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotI would recommend Gibbs Gillespie with…
I would recommend Gibbs Gillespie with confidence.My sales manager at the company was excellent and there with any advice that I needed. I couldn't fault my experience with Gibbs Gillespie.
Sheila · 4 May 2022
Agent replied · 13 June 2024
Dear Sheila,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
GoogleVery impressed with the service I received by Rebecca and Tommy. Always polite accommodating and responsive. Very pleasurable to deal with agents with these three attributes. Would highly recommend dealing with this branch to everyone.
Dillon · 14 June 2021
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotDanny Bedborough helped me out a lot…
Danny Bedborough helped me out a lot with my want to move into a new property. He was patient and explained the process very clearly to me, as well as giving me good advice on how to approach moving in
Nadi · 19 February 2024
★★★★★ 5/5
GoogleExcellent experience with Gibbs Gillespie in general, and especially our interactions with Katie Moore who showed us the rental: great communication, honest and transparent. Highly recommended.
Dougal · 25 August 2022
Agent replied · 24 August 2024
Dear Dougal,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotI with I could give 0 to a guy called…
I with I could give 0 to a guy called Mark and a girl called Georgia. Awful, unprofessional human beings!!!
Lydia · 29 March 2023
Agent replied · 13 June 2024
Dear Lydia White,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI am very satisfied with the service…
I am very satisfied with the service received and big thanks to sell manager David and moving Manager Kasha for their dedicated service all the way.
Omar · 26 July 2022
Agent replied · 13 June 2024
Dear Omar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotPoor comms after appointing the agent.
Good comms up until we signed for the agent to sell the house. After that things went downhill. Right now I’m trying to talk to the agent about a low ball offer we received. Still waiting (3 hours) for them to call back.
Paul · 6 November 2023
★★★★★ 5/5
GoogleRecently relocated from Uxbridge, sold through Joe Hill who helped us sell in the current rocky market. The whole team were very helpful and professional making our sale easy, Joe popping around many times to check if everything was up to our expectations. Sophie coordinated our move, tying everything together, going above and beyond our expectations of her. Highly recommend the Gibbs Team. Thank you guys
Bob & Angela
Angela · 14 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
