Gibbs Gillespie Uxbridge reviews

★★★★★ 1/5

Trustpilot

Gibbs Gillespie Stanmore

Gibbs Gillespie Stanmore - avoid at all costs. The most disengaged, rude, disgraceful agency I have ever come across. The only decent person in the office is Grant - but one person can’t give everyone the service they need! The branch is under poor management. My parents house was on the market with them 20 weeks as per their contract - not one person from the agency has set foot inside their property since 2019, yet they took it on mid 2020, none of the sales agents have seen it, I did all the viewings as how could someone show around a buyer not having seen the house but they didn’t seem bothered if I did the viewings it was one less thing for them to worry about. Not once did we get any proactive conversations when they came to us about clicks, interest, market activity, pricing, feedback... Just weren’t bothered. Even when I emailed notice they didn’t bother to respond, until I chased for acknowledgment and they just said yes received we will stop marketing in 2 weeks. Disgusting attitude of the branch manager Phil Twallin who most definitely should not be in a customer facing role!!! Don’t get into contract with this branch selling your biggest asset. They don’t have the time or inclination and just want the inventory.

NJ · 22 December 2020

★★★★★ 5/5

Google

Very helpful and friendly staff in the lettings department. Chantelle showed us the properties and answered all the queries. She also promptly replied and sorted all other issues -by e mail and helped us to move into the property within 10 days of the viewing. A big thank you to the entire Lettings team.

Faheem · 15 June 2018

★★★★★ 5/5

Trustpilot

Fantastic service and very helpful…

Fantastic service and very helpful people.

Rutesh · 10 October 2024

★★★★★ 5/5

Google

Gibbs Gillespie have always been a very reliable and efficient agency. I have recently been dealing with Pravin Matharu on repairs and maintenance, who has been excellent and helpful

Heather · 14 June 2023

★★★★★ 5/5

Google

Excellent service and very professional. Really liked working with Nicole from property management team

Ankur · 14 May 2024

★★★★★ 5/5

Google

Raquel Colombelli has been coordinating our tenancy renewal, I would highly recommend her and the team to others. They have been very helpful and handled the negotiations professionally.PositiveResponsiveness, Professionalism

Thirumagal · 14 June 2021

★★★★★ 4/5

Trustpilot

Helpful team

Selling a house is very stressful but Gibbs Gillespie were helpful all the way through even having to handle two sets of buyers disappearing off the face of the planet. It was a long process for us and we seemed to have dealt with most of the team at the Ruislip branch some of whom were much more helpful than others. Overall we were pleased with the service especially the number of viewings we had each week which helped to sell the house.

Lyndsey · 21 August 2020

★★★★★ 5/5

Google

Very Good Professional Sevice I would certainly recommend Gibbs Gillespie team to everyone. Thank You especially to Jessica Malcolm for all renewed contracts. Thank You Gibbs Gillespie team!

Ioana · 14 June 2023

★★★★★ 5/5

Google

I have had a lovely experience with Georgia Smith who is taking care of renewing my tenancy agreement at my property. She has been most helpful, five stars!

Debbie · 14 June 2023

★★★★★ 1/5

Trustpilot

Messed about for a week with wife being pregnant by Alex R.

Spoke with Alex on phone and he alerted me there were a few properties available on help to buy in Uxbridge. I told him was keen and had wanted to view the properties. Alex told me the viewing for the four houses would not happen until 2 weeks. I asked him if i could reserve one and was told that can only reserve after viewing. 2 weeks forward and 3 properties have been reserved. With one being left we went to view the property, and gave them the asking price, our offer got accepted. They set up a mortgage call for Friday the 14 of August 2020. I sent Alex an email to say would the developer go down by £5k potentially as an incentive for stamp duty or furniture voucher i tried to negotiate and at no point did i say i would not pay the full asking price. I told Alex to let me know by end of day. I received no phone call and he had gone and negotiated the property with another buyer without communicating anything to me. I tried to contact Alex the next day and he had booked a day off, i called the office and they said hes on annual leave and has given the property to another buyer. I don't understand what games they were playing but it was a nightmare experience and has been very hard. We spent £500 to get a mortgage in principal also. I cannot explain how much stress Alex and Gibbs Gillespie have given to my pregnant partner absolute farcical experience stay away and i would not recommend to ever go with this company.

Sandeep · 14 August 2020

★★★★★ 3/5

Trustpilot

Harry Rai 5 stars!

Gibbs Gillespie 3 starsHarry Rai 5 stars!I had two viewing appointments on one day when I travel across the city and almost got to the first one they called me saying the agent is called in sick and there's nothing they can do, but cancel the appointments. ( can't you let another agent meet me for just 30 min?)The second viewing is with Harry Rai. He's being very professional, I had a very detailed introduction on the viewing. He also gives me suggestions and tells me what to look out when buying a house.

Bin · 7 July 2020

★★★★★ 5/5

Trustpilot

Harry Rai 5 star

I can not speak highly enough in regard to Harry Rai, who took care of my viewing of a flat. Knowledgable, honest, and experienced, truly the whole package when looking for an advisor for home buying.He was able to highlight all the key features in a structured and efficient way and yet allowed us additional time to see everything in a non rushed manner. At the end of the viewing, he allowed us plenty of time for follow up questions and general advice which he answered using his professional knowledge and wealthy experience

Stephan · 5 July 2020

★★★★★ 5/5

Google

Have re-let our property again using the services of Gibbs Gillespie due to the excellent personal service over the last year from Lucy Kelly and her colleagues in the Property Management Team and from Chloe Reynolds and Mark Lander in the Tenancy Management Team.

Mark · 14 June 2021

★★★★★ 1/5

Google

The service to tenants is worst I have seen. I would not recommend Gibbs to prospective tenants. They treat their tenants extremely shabbily. I will not be using their services for letting out any of my properties. These are of course my personal views based on my experience.

S · 14 June 2020

★★★★★ 1/5

Google

Purchased a house with them, they don't seem to be very professional. The few issues I encountered with the purchase, they were quick to say it's the lawyers who should have dealt with it, not us. The previous owner didnt leave the key to their office. They told me they don't have the resource to go look for the key right now. It will take a few days past the completion date. I had to go get the keys by knocking to all the neighbours house until I find the right neighbour. The mortgage broker was useless, always delaying with all the paperwork and unnecessarily calling me in. Stopped getting in touch when she had to go on holiday and closer to me completing the property she said, let's carry on with the paperwork. I had time to go see another broker and sort everything out and she still didn't have her head around the case. Overall, I would not recommend

Ak · 14 June 2020

★★★★★ 5/5

Google

We encountered some issues with our property, rented via Gibbs Gillespie, resulting in us paying for utility charges for another unit within our apartment complex. Vanessa P & Mark L (Harrow Branch) made some incredible progress, when we alerted them, specifically, of the issue. They kept us informed through out their investigations processes and their fantastic efforts resulted in a correction of the metering infrastructure and a FULL refund of our expenses. Mark L and Vanessa P worked over their "clock off" times on SEVERAL occasions to handle my query/displeasure at the situation, with impeccable professionalism. The above mentioned individuals who will solve literally any tenant/landlord issues you bring to their in-tray. Therefore, our family could not be more pleased to HIGHLY recommend Gibbs Gillespie to anyone thinking of relocating to London with a family of young children.

Derick · 14 June 2020

★★★★★ 4/5

Google

Our property in the UK is managed by Gibbs and living in Australia we needed a company that we could rely on, to deal with the every day problems of renting a property, especially with the time difference ! Our Property Managers Jessica and Caleigh have been very helpful and understanding and we feel very confident in dealing with them. Initially, when we first rented, we did find it difficult in getting issues dealt with quickly and ifficiently but Jessica and Caleigh have been great.

Martin · 14 June 2020

★★★★★ 5/5

Google

First time letting a property and Gibbs have made it easy and seamless. I have been kept in the loop from start to finish and although we are at the beginning of our hopefully long term relationship, I am extremely satisfied with the service to date. (From both sales and lettings) A special thanks and mention to Dev Mann and Tilly Rose-Willans for their help and assistance! Tilly has gone above and beyond what I was expecting from Gibbs and hope to continue to receive this level of service. Highly recommend!

GAURAV · 14 June 2020

★★★★★ 5/5

Google

We rented our beautiful apartment through Gibbs Gillespie (Pinner) and the service was amazing. They have been so fast to come back on emails and even during these difficult times of Covid-19 we have received excellent service. Our property is also managed by the GG team and when we had issues with the shower upon moving in, they had someone sent around within a couple of hours on the same day who managed to solve the problem. Their staff and their contractors have gone above and beyond to help us settle in. I would highly recommend them as agents!

Emily · 14 June 2020

★★★★★ 5/5

Google

Gibbs Gillespie has been managing my unit for the past few years and they continue to provide great service by addressing any questions, issues, or concerns raised by the landlord as well as the tenant/s. The GG team are patient, willing to assist and customer focused. My appointed agent is Lucy Kelly and she makes sure questions and problems are addressed immediately. She ensures the landlord and tenants are notified in advance on points that need to be actioned and will repeatedly follow-up to resolve the open item. Thank you.

Mamta · 14 June 2020

★★★★★ 5/5

Trustpilot

We had a great experince with Gibbs…

We had a great experince with Gibbs Gillespie, and our guide who help us Joshua Atease.He find us a really comfort a nice home. I recomend Gibbs for all who want a proffesional home guide agency.

Attila · 16 August 2022

★★★★★ 1/5

Trustpilot

Harrow brunch(lettings section)lack of professionalism!

I rent a property from this agency,At the beginning they are so kind they do everything for you till you sing the contract, after that if you want to claim something you have to wait ages for example during the winter in my room the radiator wasn’t work properly and was cold(this happened in winter 2018 and they fix it just in winter 2019 when we told them if they are not doing nothing we will not pay the rent for that month). They didn’t contact or talk with landlord about the problem till I call one of landlord friend and after his friend told to landlord the problem.The washing machine broke and I call them to tell the problem and they send me to do all online they don’t care I have to wait weeks till they send someone to assess the problem and to replace or repair the machine, again I contact the landlord friend because this “agency” is not doing anything. The staff from Harrow branch are horrible and they are lack of professionalism!❗️ they don’t listening you and they hang off the phone when you are talking.I work with another letting agency but from this “agency” to the other one is a big difference about professionalism and talking with them clients. The single person with who you can talk and she is doing her job in this company I am happy to write her name, is Amy Bignell.I will never rent from this agency!Even if the landlord is a good one this agency in Harrow brunch is horrible!

D · 21 April 2020

★★★★★ 5/5

Trustpilot

Excellent Service Going Above and Beyond

We rented our beautiful apartment through Gibbs Gillespie (Pinner) and the service was amazing. They were so fast to come back on emails and even during these difficult times of Covid-19 we have received excellent service.Our property is also managed by the GG team and when we had issues with the shower upon moving in, they had someone sent around on the same day who managed to sort the problem. Their staff and their contractors have gone above and beyond. I would highly recommend them as agents!

Emily · 17 April 2020

★★★★★ 5/5

Google

Many many thanks to Gibbs Gillespie and especialy to the property manager Mrs. Divina Cole and Mrs. Nancy Welter. They're managing professionally in every aspect of my housing process. Also, they are very kind and helpful. Thanks..

Guner · 14 June 2022