Trusted Agent profile · Uxbridge
★★★★★
1,059 reviews across 2 platforms
268 High Street, Uxbridge, UB8 1LQ
Gibbs Gillespie's office in Uxbridge, at 268 High Street, is rated 4.3 out of 5 across 1,059 reviews on two platforms, including 587 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotSale of our property
Excellent service with Gibbs from start to finish. All the office staff were fantastic especially Sinead and Jo. Dominic is such a great negotiator and worked really hard to complete the sale of our property in difficult times. Would highly recommend.
5/5
TrustpilotGibbs Gillespie - the very best in the High Street
Sam Robbins has an excellent reputation for giving honest and reliable advice, which is based on his deep understanding of the local area and current market conditions. He never gives false hope by overvaluing and then disappointing. Rather, he helps you understand what is realistically achievable so that you can maximise the value of your home and make the move that you wish to, without hassle.
5/5
GoogleReally good service. Chantelle was very responsive and friendly. Helped me with many questions that I had and found plenty of places that were very suitable to my needs. Thank you very much for your help, Chantelle. I am sure I will come back in the future.
5/5
TrustpilotHarry was extremely professional
Harry was extremely professional. Understood our requirements from the first meeting and showed us the right properties of which we immediately bought one. Very patiently describes all the facts related to the property.Highly recommend Harry to anyone. J&V Bharadia
5/5
TrustpilotHarry Rai was very helpful.
Harry was very kind and helpful showing us the flats around Uxbridge. It’s always nice to deal with a sales person that seems to want to sell you what you’re after rather than what they think you want. Harry was great!
5/5
TrustpilotKnowledgeable sales agents
Knowledgeable sales agents. We’ve recently met with Harry Rai who helped us with questions in regards to a property. Harry has also been very helpful with general questions which for first time buyers are life changing. Many thanks Harry!
5/5
GoogleI very much appreciate Nancy managing property repairs and maintenance. She was conscientious about contacting/chasing a supplier, then quickly arranged an alternative contractor when the company failed to send a report/certificate. She deals with needed rectifications promptly, giving me assurance that we're minimising disruption and inconvenience for tenants.
Dear Julie N, Customer care is important to us so we really appreciate you taking the time to leave a review for Nancy and for giving her a 5 star rating! Many thanks, Property Management
1/5
GoogleMy experience from this SEEMINGLY reputable letting agency was the worst. I reported a leak in Feb of ‘21 and when I left in Nov ‘21 the issue was still not resolved. They asked me to renew the lease with the issue STILL existing and also telling me they were going to increase the rent (which is fine because this is pretty typical). But the lack of ANY initiative from anyone was deplorable. The lease renewal side of the house kept pushing me to renew while making no effort to liaise with the property management when I told them I did not want to renew until the issue was fixed. They asked me to renew in October and I gave them two months before I finally decided I didn’t want to deal with this horrible management. I kept on being talked over on the phone, and the agent kept pushing the responsibility to get the issue fixed back to me despite me having consistently reported the issue over the 9 months. I found out through coworkers, Gibbs and Gillespie has notorious bad management from a tenant perspective. TENANTS beware of these MOSTLY landlord reviews.NegativeQuality, Professionalism
5/5
GoogleWe were letting out our property for the first time and expectedly a bit nervous about the whole process. Chloe Middleton guided us along the process in a very calm and professional manner. Very happy to recommend her and Gibbs as a company to anyone considering letting out their properties.PositiveResponsiveness, Quality, Professionalism, Value
Dear Guruprasad Govindan, Thank you for the great review of our Gibbs Gillespie Estate Agents Uxbridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleSimeon Emanus from Uxbridge branch was fantastic. Great communication! Above and beyond
Dear Staci Fox Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you Jessica and the team at Gibbs Gillespie for their hard work behind the scenes ensuring to their upmost ability that our property is well looked after. Thanks again for being the best property agency we've been with so far!
2/5
TrustpilotIrritating and confusing systems.
As a tenant my only interaction with Gibbs Gillespie is the signing of annual contracts; the landlord deals with all day to day duties, including rent collection. This means that G-G need only offer the most basic of services on an average basis; they don't.They use a contractor who operates their document signing service on a policy dictated by G-G. This means a very quick reminder if you haven't dealt with the documents even if they are straightforward and well inside date parameters.I recently received two documents on separate emails on a Friday afternoon, I left these until Monday morning only to find four email reminders awaiting my attention. This is confusing and irritating and I was told it was "Gibbs Gillespie process" with no hint of an apology.
5/5
GoogleHarry Thornhill (Lettings Consultant) was very efficient and helpful in my experience with Gibbs Gillespie, he communicated well and was able to answer any questions I had and kept me up to date with out application.
Dear Rachel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey approach the client very professionally, one of the best rental agencies on the market. Mr. Harry Thornhill helped to arrange all the formalities. I 100% recommend the services of this agency and Mr. Harry Thornhill
Dear Grzegorz Mucha, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotHad a great experience with Gibbs…
Had a great experience with Gibbs Gillespie, whose help and support through my purchase was invaluable. Many, many thanks.
Dear B GordonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAlways available
The purchase has gone really smoothly, aqib stepped in for grant at the vital point to get a deal done due to unforeseen circumstances. He portrayed him self deserving his new role. Overall it’s been a great experience and everyone including the sales team have been great.
Dear Bansi & Shriya Vakani,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHarry Rai is one of the best property…
Harry Rai is one of the best property agents I have ever met. He is friendly, objective, and supportive. His honesty and transparency was very refreshing, we trust his opinion and we highly recommend him. Thank you. -Raveen.
5/5
GoogleThey were very professional and have really good customer handling skills. They communicate and resolve every query on each part of the process. They have made our transition smooth. Very happy with their service.
Dear Hemant Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible!
It has been a few times the house, flat etc ı want to or attend to rent unfortunatelly comes with this agency. Ones when ı moved from Essex to pinner and the second time these days ı am looking to move another house. When some one looking for a house with this agency they need to know as far as ı contact them any time ı could not get a proper response or ı just get a non sufficiant reasons and cancellations with any homes. There are too many houses to let but the agent say none of them available. This mean non of them available only for me this mean because they did not like my name and ı am from somewhere else this is very clear. This is the second time o knock their door and get the same ridicilous result. Anyone from somewhere just do not attend them anyway they will find too many reasons not to let you a house or flat the landlords they are working with are seems like the same. This is my two big and clear times experiances with this agency. A few minutes ago in the phone he cancelled the viewing with the reason even he cannot explain clearly totally created.
5/5
TrustpilotChris and Kasia were very helpful and…
Chris and Kasia were very helpful and patient through out of the process.Very friendly people.Thanks
1/5
TrustpilotDay robbery
I have lived in a house rented through Gibbs Gillespie and recently moved out. When we were in the house, most of the things was very professional and premium service. However when we moved out, we they were trying to take a lot of money from our deposit. We have received a bill for more than £300.00. the point is almost every dilapidation they mentioned was present even when we moved in. one funny example is we were billed for a beige shade, which was not there when we moved in. I had to send spent a lot of time to compare check in images and even with detailed images, they were refusing to agree that we were not responsible, I had to put images side to side to make them understand. I don't know how they have such kind of staff who cannot understand even simple comparison. after several back and forth emails, they brought down the bill to around £50. As I was tired of their email conversion, and did not have time for their non sense, We agreed them to deduct that money so at least we can get the rest of the money. They use a stupid third party company called Hinch property management. the staff who did the check out was, I would say a real stupid. He did not check the check photos or report and it seems He imagined a new build house and billed us for all the missing things which was not there even when we moved in. If you are going in, take photos of each millimetre, otherwise forgot your deposit.
5/5
GoogleWonderful seamless professional service from start to finish. Totally refreshing after experiencing other companies in the same field. Tayla in renewals was particularly helpful, polite and professional, so a big thanks to her.
Hi Emma Brunt, thank you so much for your positive comments about Gibbs Gillespie + Tayla! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleHarry Thornhill, with many thanks for your good cooperation. I am most grateful to you for helping me. Looking forward to continued cooperation.
Dear Oksana Shvets Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlewe had an issue at our property and this was dealt with thoroughly and professionally by Davina Cole. She maintained communication throughout and ensured that our concern was dealt with to our satisfaction. We are thankful for her hard work and friendly manner.
Elisha Sempa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gibbs Gillespie Estate Agents Uxbridge. We are always more than happy to assist you if anything else comes up. Take care!
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Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
