Gibbs Gillespie Uxbridge reviews

★★★★★ 1/5

Trustpilot

Misleading information. Don't trust them!

Misleading information and very slow commutation. We have been trying to rent a house for 3 weeks now and we still don't even know if we would have the house or not! They change the tenancy agreement without informing us and don't inform us about the extra fees we have to pay. Never again will use this agency again as they don't even know what they are advertising! Awful!Update: still 3 weeks and I don't know if I have a house for when I am back in August! Outrageous!!!! The branch I'm having to deal with is Ruislip's. Not even possible to contact anyone to make a formal complaints! I'll be reporting them to Trading Standards

Karsha · 22 July 2019

★★★★★ 5/5

Google

We’ve used this real estate agent to rent a property, they are very professional and helpful. If you are looking for a property and you are doing your search contacting loads of the agencies “ Gibbs Gillespie “ will definitely stands out for their performance and the way the handle the customers. I highly recommend 👍🏾 …

A · 14 June 2023

★★★★★ 5/5

Google

Gibbs are great. They’ve looked after our rental property since we first decided to rent it out and they’ve always been fantastic. Kirsty manages our property for us and is always so lovely to deal with, she’s efficient and helpful and great at what she does. I’d highly recommend them if you’re looking for a management company.

Katie · 14 June 2023

★★★★★ 5/5

Trustpilot

I had the pleasure to sell a property…

I had the pleasure to sell a property for a friend, sadly I picked the wrong agent! The company I should have picked was Gibbs Gillespie, and the person to do this would be Leah Verasammy​​​​. Of all the agents I met, she is head and shoulders above the others. She spent time looking at the pagents, understood why it was challenging to sell, most importantly she is honest. Forget the rest of the, if you want to sell a property, this is the agent for you.

Mike · 24 January 2024

★★★★★ 5/5

Trustpilot

Outstanding help and support from the…

Outstanding help and support from the Manager Sam and staff, especially Sinead at the Ruislip Office all the way till completion. Very professional, emails and calls were always answered, they helped and guided us at all times right up to completion we are very pleased with their work.From the first viewing to completion was 7 weeks.Would highly recommend and use Gibbs Gillespie in the future.

Saroj · 25 October 2018

★★★★★ 1/5

Trustpilot

Just horrible

Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beaware of 20 weeks contract.-----for some odd reason i can't respond to the reply of Harrow Branch manager. However, i;m happy to publish all the transcripts of data/voice, only if Gibbs Gillespie(its more than harrow branch) are willing as we're governed by GDPR. Tim, i don't think you can run a business by sitting in a ivory tower and delusional about facts.

Santosh · 1 May 2019

★★★★★ 1/5

Google

Do not use if you can help it, sales manager absolute joker (Joe Hill). Lies about everything just to sell property, can’t be trusted and I’ve had to check on everything, very slow he puts a snail to shame. A lot game playing but unfortunately buying so had no choice but wouldn’t use or suggest them ever!! Don’t know why and how they can get away with such behaviour will be reporting to property ombudsman for sure.

Harps · 14 June 2020

★★★★★ 1/5

Trustpilot

I write this review as I await…

I write this review as I await emergency surgery in hospital since Christmas Eve highly likely bought on by the sheer stress I have been put through these past months as we were served a no fault eviction.. just another contributor to the homelessness crisis despite having paid over £80k+ towards someone's lifestyle/asset it seems these f'ers just cannot get us a property to rent.. pets, part dss etc seems to be such an issue with unscrupulous private landlords my advice find built to rent with legitimate corporate landlords less discrimination and a better chance

AngelaA · 6 January 2024

★★★★★ 1/5

Trustpilot

Have had a bad experience from Day 1…

Have had a bad experience from Day 1 with them! I hadn’t heard anything regarding move in details despite sending emails and calling only to be told it’s all under control and they will be in touch it’s not till I called two days before my move in date was I to find out that there was in issue with the referencing agency which they were hopeful would be sorted however could not assure me whether I would be moving into the flat in two days. I had confirmed my move in date a month prior and to be told there was a potential that it may not go ahead two days prior was extremely stressful! Once that hurdle was sorted and I got to move in day, I walked into a flat that had not be cleaned not even a basic hoover let alone a professional clean! This is because to save money they performed the check out inventory and check in inventory on the same day! The previous tenants had moved out a week or so prior. Nobody even went into the flat to see if it was clean! I had arranged for a cleaner to come clean the flat I was vacating so I had to use her to clean this flat, hire a rug doctor to clean the carpets and then fill multiple holes in the walls and paint the whole flat. As it was a Saturday Gibbs couldn’t arrange anything to aid despite this being their fault for not performing the necessary checks! They then gave me the hope that they would try arrange a cleaner for the flat I was vacating which was an empty promise because after a day of chasing them I gave up and they never got in touch either to apologise or offer any further assistance I then had to clean my previous flat myself after working long days at work, and because I did the clean at night when I was doing a touch up paint job I didn’t notice the paint didn’t match the walls but this was picked up the following day when I was checking out which was too late I then incurred a charge for the previous landlord to paint the wall again. Despite Gibbs poor efforts at helping they did offer to reimburse the costs I had incurred. However chasing them to get these costs reimbursed has been a night mare. I moved in almost two months ago and I still haven’t received the funds I phoned the agent multiple times only to be given false promises, I sent a few emails that were ignored and now this week when I had enough and sent a harsh email did I get a response to my email. In this email I was assured I would receive the funds by yesterday the latest. Another empty promise. I am at a complete loss at what to do now. I shouldn’t have to beg. I am beyond diasspointed with this company and I will never use them as an estate agents again in the future!

Nausheen · 26 October 2018

★★★★★ 5/5

Trustpilot

Sale of property

We had an excellent experience selling our house through the Gibbs Gillespie Stanmore branch. All the staff were friendly, professional and efficient. A special mention and thanks to Grant Pettersson who was a pleasure to deal with, always providing good advice and helping to get the sale pushed through succesfully and for above asking price.

Graeme · 31 August 2021

★★★★★ 5/5

Google

As a private landlord who lives quite far away from my property, Gibbs Gillespie's property management has proved invaluable. I have been using their services for six years now & have always found them efficient and very easy to deal with. The tenancy renewals arranged by Raquel Collombelli are executed seamlessly & I would recommend their services to anyone looking for peace of mind that their property management is in safe hands.

Karen · 14 June 2021

★★★★★ 5/5

Google

I would like to thank gibbs‑gillespie for their fantastic service. I really appreciate Ms Jessica for her quick response and detailed guidance from start till the end of process. Highly recommended.

Ayan · 2 November 2024

★★★★★ 5/5

Google

Kasia our negotiator did the most amazing job I don’t think it would have happened without her! She chased everyone made sure questions were answered and the correct forms found signed and returned. So efficient and really sped up our sale. Also absolutely lovely on the phone and so kind when we were so stressed!

Alexander · 14 June 2023

★★★★★ 5/5

Google

As first time renters, we had a great experience with selecting and moving into our selected property. Gibbs made the experience very easy and exciting. Unfortunately at the end of tenancy we experienced issues with our landlord, however Divina Cole supported us through it all and I cant recommend her enough. Thank you so much

Chloe · 14 June 2023

★★★★★ 1/5

Trustpilot

Disgusting people

Disgusting people, zero professionalism, they tried to extort money from me during the check-out of the apartment. Harrow branch, They didn't even review the previous report. I don't recommend them. They don't care about the customer at all.

Consumer · 27 June 2024

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. I have been with gibbs for over 10 years as a landlord and the past few years the service has gone downhill. Unprofessional and would not recommend.

Anjali · 5 November 2024

★★★★★ 5/5

Trustpilot

Thomas

Thomas, from the Stanmore office, did a great job on the sale of my house. Always kind and considerate and very good at communicating with helpful advice. Always felt he was on top of things. Thank you very much.

L · 21 August 2025

★★★★★ 1/5

Trustpilot

Poor service from property management team

Shower floor tiles were broken when we moved in. It was in the tenancy report. We then reported it again when the floor began to erode and cave in. After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting! We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed. Almost 2 weeks since he came and still no feedback as to next steps. Health and safety of tenants clearly isn’t a top priority.

Steph · 2 December 2023

★★★★★ 5/5

Google

I've had a good experience with this letting agency. My viewings had been organised and conducted by Caleigh Pearson who has shown exceptional patients and skill to find a place to my requirements in a short time frame. She was extremely professional and was made to feel welcomed enough to trust her. Additionally I had the same professionalism with Ricky and Katie who followed on from our viewing stage to the let completion. Overall I would recommend this particular letting agents.

O'Neil · 15 June 2017

★★★★★ 5/5

Trustpilot

I would recommend Gibbs Gillespie to my…

I would recommend Gibbs Gillespie to my family and friends, their customer service was great, and I was constantly kept up to date with my purchase. Friendly and warm team, especially Harry Rai.

Preet · 3 November 2023

★★★★★ 5/5

Google

Efficient and professional experience with Gibbs Gillespie for finding me a great property that suits my needs during particularly challenging market conditions. A special thank-you to Harry Thornhill for guiding me through referencing and a special thank-you to Rene Miller for guiding me through viewing and offer.

Ben · 16 December 2023

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)

Sundeep · 17 February 2021

★★★★★ 1/5

Trustpilot

We have had a really bad experience…

We have had a really bad experience with Gibbs Gillespie Pinner on what should have been a very exciting period for us purchasing our first property. We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase.Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them. Lauren, Danny and Ellie never returned any calls.The only person who was willing to help and was always respectful and polite was Thomas who would return our calls and help us as much as he could.Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet. I then had to go back to my solicitors who contacted the sellers solicitors who were more helpful and confirmed I could collect my keys from them.They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use

Anika · 13 November 2023

★★★★★ 1/5

Trustpilot

Very-very disappointed with services. Cant give even 1 star.

Very disappointed with service. We were waiting to receive the keys for new property and on the last point they said landlord had pulled the prop your from market, and they never inform us this before so at least we can start searching another property. Very bad service, please do not trust on their words and do not rely when you buying property from them.

Jass · 31 March 2022