Trusted Agent profile · Uxbridge
★★★★★
1,059 reviews across 2 platforms
268 High Street, Uxbridge, UB8 1LQ
Gibbs Gillespie's office in Uxbridge, at 268 High Street, is rated 4.3 out of 5 across 1,059 reviews on two platforms, including 587 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotVery bad agencia
They are a very bad real estate agency. We wanted to rent a house that we talked about and there were certain details to confirm but in a matter of hours they raised the price of the house, what a lack of seriousness and nowadays as the cost of living is crazy and unscrupulous. My question is, do the owners know what they are doing with their properties, why do they have to have a contract and a valuation of the property? Bad performance of the agency.
1/5
TrustpilotPlease avoid Gibbs Gillispie if you are…
Please avoid Gibbs Gillispie if you are tenant. If you do please read their terms and conditions. Worst experience. I gave them a notice to move on 8th December and they told me the notice will not be counted until the next bill date and I will have to wait 2 months to vacate. But most property notice period is one month. I am forced to pay rent for extra months and pay rent at 2 places.
5/5
TrustpilotMy experience with Gibbs has been…Great
My experience with Gibbs has been great, the acted as the middleman between us and a house we were buying in Harefield. We had a fantastic experience throughout the process. First our experience was with Ian who showed us the house, then Matt who handled the offer and negotiations and Luca who took us through the whole process to completion. I have to give Luca a special mention as we were in daily communication. He chased all solicitors including our buyer who was at the bottom of the chain and got the deal over the line. Without him being as proactive and on it, I don't think we would have completed yet. The whole office made this a fantastic experience and I wouldn't hesitate to use them if we look to sell again. Big thanks to everyone involved helping us to secure our dream house.
4/5
GoogleAssociated with Gibbs since 2017. Have been helpful in sorting and fixing the maintenance issue. Have been prompt in reaching for the contract renewals and good at bridging the gap with landlord. Chloe from Gibbs has been very helpful. She corresponds with us and had been very quick in her response and action.
Dear Nayana Poojari Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care!
1/5
TrustpilotUNTRUSTWORTHY COMPANY
It has been the most tedious experience using Gibbs Gillespie as an agent to let out our flat. No one ever responds in time, or if there is a response it is filled with empty platitudes and straight out lies. During the rental period, we found they took more than the expected fee and we had to calculate for the last year and inform them of erroneous deductions. After which it took them over 3 months to return the money owed to us. We are now facing unneeded delay in returning the deposit to the tenant, inconveniencing everyone during these troubled times. Their emails are empty of meaning or action and words strung together for the sake of a reply. I would never recommend using this company for lettings or sale.
5/5
GoogleJess at Gibbs uxbridge, has been amazing her patience and help , got us through the whole process easily and dealt with me being stressed with kindness and understanding
Amanda Robertson, we're happy you found our staff to be so supportive during your experience here at Gibbs Gillespie Uxbridge. Thanks for taking the time to leave a review. Many thanks, Customer Care Team
5/5
TrustpilotPinner Lettings - thank you for a swift let
Joseph Mule at the Pinner branch helped us let our flat, he was great to work with and responded to our queries swiftly and professionally. Once the tenant was found he passed us to Molly Greenfield, the Lettings Move Manager, she was very professional and helpful in ensuring the tenancy documents were in place and coordinated with the tenant for a smooth let.Thank you both.
Dear Pp,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGibbs Gillespie are efficent and on the…
Gibbs Gillespie are efficent and on the mark. I had the pleasure of being helped by Lucy Kelly in regard to my cistern and boiler not working properly. They sent a very professional young man called, "George" to help and he fixed everything in just 1 hour and a little bit. They are brilliant!
5/5
GoogleI have been a client of Gibbs Gillespie as a landlord and they have always been very helpful and efficient. They take care in renewing letting contracts as well as finding new tenats and are very professional. I have interacted a lot with Chloe-Jane Reynolds and she is very efficient and helpful.
Hi Tina, thank you for taking the time to leave a review, your feedback is greatly appreciated and we're delighted that you have been happy with the service received.
5/5
GoogleUnfortunately I did not proceed with the sale of my property, During my dealings with Gibbs and Gillespie the staff were all very professional and helpful. My special thanks goes to Jake Owen who was very supportive and responsive. and was able to help me through a difficult time with the very welcomed sensitivity. I would not have any hesitation to use this company again.PositiveResponsiveness, Quality, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotRent - Uxbridge branch GG
After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.
Dear Zeljka , We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleHaving worked in the estate agency business myself I feel well placed to judge other estate agents and I can quite categorically state that Gibbs Gillespie are ultra-professional and super-efficient. Tim Buckley has dealt with my purchase and I cannot praise him or his colleagues enough. When the going got tough nothing was too much trouble to sort any problems out. If you want a stress-free sale or purchase Gibbs Gillespie are the agents to go to.
Dear Kerina - Thank you for your review and for choosing Gibbs Gillespie Uxbridge. Tim Buckley is a highly experienced estate agent and we're pleased to hear that you were happy with our service. Good luck in your new home! Kind regards, Paul Gillespie
1/5
TrustpilotReally bad service
Really bad service - do not use these people to let your property. There are so many more with over 4% difference. These people also have no interest in loyalty and length of service. USE ANOTHER AGENT!
Good afternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
1/5
TrustpilotVery expensive fees and not proper rent …
I have used them for a flat in Narburg house and they charge so much and they don’t care about the rent value or the proper property value 20% plus vat They charge everything without your permission as a land lord My property is 350K , I used to receive less than 1000 pounds a month I would definitely avoid them as a landlord.Once I changed them to another agent I am getting 1400 per month Definitely avoid.Dr Wael Al-Daraji
2/5
TrustpilotLandlords beware
Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.
Dear Harpreet Malhi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent journey from beginning to…
Excellent journey from beginning to end.Michael and Danielle were with us all the way, and made what was a stressful time, more bearable.Thank you
5/5
TrustpilotPraise Danny for his excellent service, he went above and beyond
I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you
Dear MarjaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Danny and the Pinner Team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotWould recommend - thank you, Luca
We had a very positive experience Gibbs, in particular with Luca. He was very on the ball during the crucial stages of both our purchase and sale was keeping us updated almost daily, which really helped given the stressful nature of moving house. It was a long process but Luca helped with all the chasing of parties and regular updates. Thank you, Gibbs & Luca for all your help!
1/5
TrustpilotTerrible service during buying a…
Terrible service during buying a property. Seller left trash in attic and garden,...but made sure to take thermostat and smoke alarm. I feel estate agent have responsibility to see smooth transition of process till keys are handed.. they ask to come to their office and pick keys and do not care what state house seller has left. I feel that service as unprofessional.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleVery professional team who are always ready to assist. We are happy with the whole experience from Tommy who helped us sell our property to Dareen who assisted us through the sale. Even during this very hard time they were always there to assist us and to answer any questions. We would recommend them to anyone thinking of selling. Thank you to Gibbs Gillespie team UxbridgePositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleGibbs property management team is very efficient. I have liaised with Lucy Kelly for most of my queries and she provides prompt, clear emails with follow ups to make sure any repairs and maintenance is complete. Highly recommend their property management service, from both a landlord and tenants perspective. Updated April 2021 - Just renewed my tenancy with Raquel Colombelli - quick, responsive, and easy to do.
Dear Alefiyah H! Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Uxbridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI recently rented an apartment in Harrow and I must say the experience with Gibbs Gillespie team was awesome. Of all the agencies I met, they were most professional in their dealing and provided well organised services end to end. Special thanks to Chloe for getting me trough the process and quickly answering my queries.
5/5
GoogleTommy was always available at any time of the day to offer advice and provide an update. We had some issues with another agent but once we spoke to Tommy we felt like we were in safe hands and decided to switch to Gibbs Gillespie. Tommy kept us informed and helped to make the process as smooth as possible.
1/5
TrustpilotIts been almost three weeks since I…
Its been almost three weeks since I signed the contract and the house is yet to be advertise. The house is newly refurbished, vacant and Im just paying the mortgage! I have already given them the solicitors details and no one has even asked for the house keys!
Hello, Ayn. We’ve read through your review and believe there is some confusion, as we have no record of you on our system and our Harrow office is not marketing any "newly refurbished" properties. Maybe this review is for someone else (or, perhaps, another business)? Would you mind calling us at 020 8868 9966 so we can further discuss this experience?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
