Trusted Agent profile · Uxbridge
★★★★★
1,060 reviews across 2 platforms
268 High Street, Uxbridge, UB8 1LQ
Gibbs Gillespie's office in Uxbridge, at 268 High Street, is rated 4.3 out of 5 across 1,060 reviews on two platforms, including 587 Google reviews rated 4.6.
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Gibbs Gillespie Uxbridge won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
GoogleWe've had an excellent experience with Gibbs Gillespie. Liam has been extremely supportive and helpful through this process of finding and renting our new flat. He shows his knowledge and professionalism in all his communications, which are always timely and to the point. We wouldn't have had such an experience without his help.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotThey are the worst estate agents
They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.
1/5
TrustpilotWorse experience ever.
Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020
Dear Mr T, We are sorry to hear about your experience. This is not our usual standard of service and it goes against our safety procedure when viewing a property. Thank you for providing these details and once again, we apologise for our failure to serve you well. Kind regards,Adam Wilson-ClootLettings Manager
1/5
TrustpilotMisguided expensive mistake
Due to covid and falling on very difficult times monetarily, I turned to "the experts" for advice on the possibility of getting out of my tenancy early. I was told several times that my landlord had not signed the new tenancy and was happy to proceed on a month by month basis, on that basis I have put down a holding deposit on a new flat only to be told by Gibbs Gillespie Ruislip that I am still under contract and that they "made a mistake" because there are 2 similar properties on the same road and the agent got them mixed up. Totally unethical and unfair, not even an apology or full acceptance of their mess up
Dear Matthew, We are disappointed to read your feedback, particularly after our conversation on Wednesday' 16 September whereby we discussed how the confusion arose and I apologised for the error on our part. In summary, upon you calling to enquire about the notice requirements for your Tenancy, my colleague, Danielle, selected the wrong Tenancy on our system, we have both your Flat 5 on Kingsend, in addition to another Flat number 5 in a different block on Kingsend. We accept and acknowledge this error from our side which is simply a case of human error of clicking on the Tenancy above. Whilst this does not detract for the oversight on our part, please be aware that the requirements for notice are clearly outlined in your Tenancy Agreement and that issuing notice in accordance with the lease, signed by both parties (a copy of which you received on 13 December 2019), is a Tenant obligation. In addition to the signed Lease, the notice requirements were reiterated on a number of occasions at the point of renewal via email by my colleague Amy Bignell on the 4 and 5 December. As mentioned within my email on Thursday, 17 September, I can confirm that we are actively marketing the property with a view to finding replacement Tenants as soon possible, to allow for an earlier end date. Your Landlord is also happy to allow for an earlier expiry, upon a new Tenant being found, despite her facing additional costs. We remain dedicated to finding a replacement Tenant as soon as possible to facilitate your earlier desired end date and we will keep you updated with our progress. I also note your email with regards to access for viewings so we will try to get as many viewings booked in with as little inconvenience to you as possible. I have tried to address your concerns and hope that I have provided reassurances. Kind regards.Sarah CleverleyLettings Manager
5/5
Google100% the service of Gibbs Gilliespie on special recognition about the Service of Rene Miller very kind and high standards of service
1/5
TrustpilotWould rate 0 only if it was allowed
Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.
Dear Gaurav,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
GoogleFantastic service from Gibbs Gillespie in Uxbridge! Harry Thornhill (letting consultant) kept us as up to date as he could throughout our whole tenancy process. The customer care that we experienced was 10/10. My partner and I were also helped out by Katie FitzGerald and Lewis Bolton who were also very helpful. Very happy!
Dear Victoria O'Shea Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service by Gibbs Ruislip
The support given to us by the whole team at Gibbs Ruislip was excellent. Particular thanks to Sinead and Elaine.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Divina Cole (Property Manager); she followed up on an open query, which was pending for a few months and resolved it within a day; despite the fact that it wasn’t in the area she covers and she had no prior knowledge of the situation. Couldn’t recommend her enough, professional, courteous and effective.
Eliana Ord, thank you for your kind review; we are happy to pass along your comments to Divina.
1/5
TrustpilotA great agency to repels tenants
I wish there was a way to warn landlords how many prospect tenants they are losing just because of the agents' attitudes. They have rules that I have never experiences before, like you must earn 30-35 times the rent? Fetch me guarantor just in case. Am I buying a property? I hope this reaches to landlords to open their eyes.Btw just don't take my word, try calling Ruislip branch, try to learn more about the property and first you have to answer all your financial life before you can actually get a positive answer. If you do call, please do not blame me after how you fell.Edit: Thanks for your reply, however even if I can pay in cash two years rent and run companies with huge turnover?? In the end I may not want to pay myself a huge wage after all? :) Just don't see your point, I believe you are losing really decent tenants with your rules. what can I say, that's your strategy.
Dear Steve,Tenants applying to rent need to provide details of their income before we can arrange any viewings. This is to save you wasting your time in viewing properties where you do not meet our referencing income criteria. This is standard practice for all prospective tenants.We would be happy to assist you in finding a suitable property where affordability wouldn't be a problem.Kind regards,Jo Ryan
5/5
GoogleLucy Kelly Property Manager Gibbs Gillespie Uxbridge Team, Thank you for the excellent support provided on the boiler issue handled by you. You were very professional and considerate. Really appreciate your swiftness in getting the issue resolved and THANK YOU for keeping me updated on the progress. I have been renting through Gibbs Gillespie for 4 years. Have always received best service. Thank you!!
1/5
TrustpilotShocking
I have called the Uxbridge branch almost every single day in the last 2 weeks and they would always assure me someone will call back and they never have.i am utterly disgusted by the level of professionalism of this company.i have managed to reach other companies who have literally completed all of my enquiries in a matter of 10 mins. probably the worst customer service ive ever received from any company ever. They do not honor their promises and it seems like they are too busy for you always.
Dear Fabian,We are sorry to hear that you have been disappointed with our service.However, due to the current situation, we have fewer members of staff in our offices as we must adhere to the government guidelines in relation to social distancing and therefore, we have fewer people to answer enquiries.Was your enquiry in relation to sales or rental? Kind regards,Jo
5/5
TrustpilotGeorgia Smith was most helpful and…
Georgia Smith was most helpful and efficient in successfully renewing the annual Tenancy Agreement with my existing tenants.
Hi David, Thank you for taking the time to leave a review for Georgia and your kind words, we are delighted that you have been happy with the service received. Best wishes, Chloe
5/5
TrustpilotFirst time seller
It was my first experience of selling a property, and the team at Gibbs Gillespie (Ruislip Manor) made the whole process smooth and transparent. I was kept well informed at every stage, and the team were all really helpful.
Dear Helen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Ruislip Manor team a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI liaised with Harry Thornhill and he provided an excellent service! He was very helpful at guiding me through the initial stages of the process. Thanks to him, I was able to set up my tenancy with very little effort.
Dear Imperial Cross Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have used Gibbs Gillespie to manage my rented property and can only say I have always had the highest standard of service from them. Recently my property has experienced a number of faults and I would like to publicly thank property manager Divina Cole for how she has kept me informed and progressed repairs to solve these problems.
Dear John, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a fantastic experience with the agency's letting consultant, Harry Thornhill. He made sure I had all the help I wanted and assisted me in getting the apartment I wanted straight away. From the viewing till now, everything was completed quickly and professionally. I will definitely recommend Gibbs Gillespie because they made the renting process seamless and efficient.
Dear Jon, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Many thanks, Customer Care Team
5/5
GoogleThis review is specifically for Nancy Welter who has been helping me a lot on situations with a couple of properties. She is always professional; acts promptly with any requests, and I have been making many. I have confidence in everything she handles and I am grateful for all her assistance. It is a pleasure to work with Nancy, who is responsive, professional and provides a high quality service.PositiveQuality
Dear Mary Russell, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nancy a 5 star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case with Nancy. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
TrustpilotAll my questions answered on time and…
All my questions answered on time and supported whenever needed . All the staff were just one phone call away . I would like to thanks Tim Buckley who supported me throughout the process.
1/5
TrustpilotBe wary of this outfit!
Why, oh why am I paying these people??
Dear Cat Martin We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleWe are using Gibbs Gillespie to rent out our house. They have been excellent in that if the tenants have any problems they tell them and we are contacted and they arrange to have someone to fix whatever needs fixing. they answer my emails immediately. I am very pleased that we chose them to look after our house.
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Property Management
1/5
TrustpilotRuislip and Stanmore branch
This review is for Ruislip Branch- I was supposed to have a viewing booked for Saturday afternoon at 2pm. I called the office at 2pm sharp as I did not see anyone there and was told the booking had been moved to 3pm! No communication and no email! I was respectful enough to come in the pouring rain with a young child and they didn’t even bother to call me to update me on the time! Then I was told that Jordan Douglas had made the booking and I needed to speak with him. I was assured that he would call me on Monday morning with an explanation as to what’s happened! Surprise surprise, I haven’t received any forms of apology! The weekend before, I was viewing a house in Stanmore area. Again, the agent failed to turn up!! Not only did they not tell us they were not coming, but again there was no follow up phone call to apologise for this extremely unprofessional behaviour! I will never be using Gibbs Gillespie again!!
Dear Kshama,We sincerely apologise about the confusion in relation to your viewing last weekend.We did try to call you yesterday but were unsuccessful in reaching you. Customer satisfaction is something that we take very seriously and this is clearly a mistake from our side and we take full responsibility for it.Kind regards,
5/5
TrustpilotHighly recommend the Stanmore branch
Very good advice from Rahul and Philip all the way through the selling process of my late mother-in-law's house. They provided a realistic valuation and quickly offered a list of potential buyers; we sold the house within a week. Through a protracted process to exchange, Rahul and Philip helped manage the process and were responsive in getting issues resolved. I'd highly recommend the Stanmore branch.
Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRude and hugely lacks any professionalism
I am living in a rented property. The landlord wished to sell it and has decided to use Gibbs Gillespie unfortunately. Had a lady come today to take pictures. She decided to move things around the house, throw things on the floor or outside rooms without taking any permission from anybody. She didn't put anything back in place. Shows the professionalism this company has. Which is 0
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Yes. Gibbs Gillespie won Gold for Best Estate Agent Guide 2023 Gold Award, Uxbridge branch at EA Masters 2022.
