Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAttentive
Attentive, professional and prompt service . The company also has a caring attitude.Special mention to Danielle for her professional attitude and her “over and above”communications during a difficult sale. ThankYOU TEAM Gibbs.
Kim · 30 April 2022
Agent replied · 13 June 2024
Kim Markwell, we are so happy to read such a great review about the team at Gibbs Gillespie Ruislip Manor! We're so glad that we were able to go above and beyond your expectations!Best wishes from all the team at Gibbs Gillespie Ruislip Manor
★★★★★ 4/5
GoogleI had a very rocky start to my tenancy, with various issues concerning a broken hob, unfitted blinds etc. Whilst it was a hassle to get such issues fixed, once transferred to an agent named Sophie Hayes, I was kept informed of all updates and there was great efforts from her to get these issues resolved and arrange compensation. She dealt with the issues with compassion and made me feel more at ease that these issues would be rectified.
Jyotsna · 14 June 2022
Agent replied · 13 June 2024
Jyotsna Aiyangar, we're happy you found Sophie to be so supportive during your recent experience here at Gibbs Gillespie and I am delighted she was able resolve your concerns to your satisfaction. We are always more than happy to assist you if anything else comes up. Take care! Property Management
★★★★★ 1/5
TrustpilotAbsolutely awful experience moving into…
Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!
Tara-Jayne · 24 August 2024
★★★★★ 5/5
TrustpilotSold our first home..
We used Gibbs to sell our home. This was the first time we had sold a house so was new to the whole process and the whole team were very friendly, supportive and helpful to ensure the sale went through As smoothly as possible. House move is always a stressful time but they always offered assistance and explained all parts of the sale process so really put us as ease and made it as stress free as possible! We highly recommend using this branch for your home move. Thanks to all the staff..
Maria · 24 March 2022
Agent replied · 13 June 2024
Hi Maria, we are so happy we were able to help you out and that you had such a positive experience with the Gibbs Gillespie team at Ruislip Manor. If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor
★★★★★ 5/5
TrustpilotAbsolutely Fantastic!
We have nothing but such gratitude for Gibbs Gillespie, all the team have been so brilliant from start to finish. They made us feel every bit at ease with both of our transactions, nothing was ever too much to ask, always at the other end of phone to help with anything that we needed! They have been an absolute delight and we would never hesitate to refer their services to anyone that asked! Absolutely fantastic thank you so very much. We are now very excited to start our next chapter of our journey with a huge thanks to all the team for getting us here!
Jodie · 18 March 2022
Agent replied · 13 June 2024
Dear Jodie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you TJ Carroll for being very…
Thank you TJ Carroll for being very professional throughout this process and for being very efficient, quick to communicate even after office hours and straightforward from the start to finish.We're extremely happy that we had a privilege to work with a professional Estate Agent to buy our first property.Thank you,Nastaca
N · 14 July 2024
Agent replied · 24 August 2024
Dear N BCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving TJ a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat People, Great Service
Delighted with the service from Gibbs Gerrards Cross, particularly Charlotte Statham who was extremely helpful, honest, and professional during the process of letting a flat. They made a real effort to get the letting pushed through in time for our deadline. Highly professional, highly recommended,. Thank you.
Imran · 17 October 2023
★★★★★ 5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
Not · 25 June 2023
★★★★★ 5/5
GoogleThis is our first time renting a property with Gibbs Gillespie and it has gone smoothly! Hazel Akhazemea, the Lettings Consultant, has been excellent in answering any queries and managing the process of any paperwork. She has been very professional and has ensured that good service is always provided! Thank you for your excellent work ethic and commitment to helping your tenants as much as you can!
Prasna · 14 June 2023
Agent replied · 13 June 2024
Dear Prasna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Gillespie Uxbridge is one the best Real Estate Agents.
Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.
Forhad · 2 August 2022
Agent replied · 13 June 2024
Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management
★★★★★ 5/5
GoogleDear Shenae D. I'm glad that I have the possibility here to thank you for always finding a solution and keeping your finger on any issue that pops up - and they are not few - I'd be tearing my hair out without you! Thank you and my best regards KJR
Karin · 6 June 2024
Agent replied · 13 June 2024
Dear Karin On Late Ann Ridge Account Spain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe are very happy with the service we received. Priya Gomez, our manager, was amazing! She was super efficient and always there to help with any questions we had. She made us feel like we were in good hands throughout the whole process. Thank you so much for such a great experience!
Paulina · 14 May 2024
Agent replied · 13 June 2024
Dear Paulina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotVery upsetting and unprofessional
I contact the Stanmore branch regarding a property available for rent that was perfect for me and my partner. I was lucky enough to find the listing as soon as they put it up. I contacted them via the form on Zoopla and they called me and were very rude: didn't identify themselves and asked "How can I help?". I didn't even know what the call was about until I asked if this was about the property.They asked for a few details about annual income, etc and said they would contact the current tenant to arrange a viewing when it was convinient for them. A few days later, I called them back asking about the viewing, they said they were still awaiting for a time and date. The next day, they put up on Zoopla that the property was let. We didn't even get the chance of viewing the property and they didn't contact us back saying the property was let by someone else.Very upsetting and unprofessional approach.
Evelyn · 6 December 2021
Agent replied · 13 June 2024
Dear Evelyn We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe are very satisfied with the work carried out by Tommy Higgins, Dareen Maroun and the rest of the team at the Uxbridge branch of Gibbs Gillespie on the sale of our house in Hayes. From initial contact with Tommy to Completion of sale took 9 weeks. I am very glad we choose Gibbs and would thoroughly recommend them to anyone for the sale of their property. Thanks once again. Pete & JoPositiveResponsiveness, Quality, Professionalism, Value
Pete · 14 June 2022
Agent replied · 13 June 2024
Dear Pete
Thank you for taking the time to review your recent experience you have had with our team at Gibbs Gillespie Estate Agents Uxbridge. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe are very happy with the service we received. Priya Gomez, our manager, was amazing! She was super efficient and always there to help with any questions we had. She made us feel like we were in good hands throughout the whole process. Thank you so much for such a great experience!
Paulina · 3 May 2024
Agent replied · 29 December 2024
Dear Paulina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotThank you so much Georgia Smith tenants…
Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contractExcellent service as always.
Lyn · 6 January 2023
Agent replied · 13 June 2024
Dear LynCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotMoved in to a flat which was filthy
Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen.Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again
Adam · 17 July 2024
Agent replied · 24 August 2024
Dear AdamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleVery responsive and helpful team! We have always had a great experience with Gibbs Gillespie, Holly has been super helpful with property management questions and queries !
Anna · 14 June 2022
Agent replied · 13 June 2024
Dear, Anna Iordanescu, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GooglePleased with the service we have received in house hunting. It is a busy time for estate agents but George Wakefield has continued to send us details of properties that fit our search criteria. We have found him to be friendly, efficient and professional, excellent at communication and confirming appointments etc. I think this will be a long search on our part because we have specific ideas of the property we are looking for. Happy to do business with Gibbs Gillespie.PositiveResponsiveness, Professionalism
Mrs · 25 August 2021
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleExtremely professional and punctual ,and above all very prepared. The entire experience from getting our house from putting in the market to sold was all taken care with super communication and respect.
I like to say a massive thank you to the Team and specially David ,a great individual ,Dareen who took care of final stages of the sale.
I would highly recommend Gibbs as they played a very pivotal role for us to buy our dream property by selling our previous property and achieved great value for it thanks to the A class Team of GIbbs Gillespie :)
Dimple & Ash Sood
Dimple · 25 August 2021
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleGibbs & Gillespie have just helped me set up my first rental as a Landlord. Liam Osborne and his team were very responsive and worked swiftly to get the property rented out. Thanks
Chris · 14 June 2021
Agent replied · 13 June 2024
Dear Chris Bossan,
Thank you for the great review of our Gibbs Gillespie Estate Agents Uxbridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotVery satisfied
I have found Josh to be very professional and always available on the phone if I have any queries or concerns.I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.
Nicole · 30 October 2024
Agent replied · 27 December 2024
Dear NicoleCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotPaul Tindley went above and beyond
Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.
Kish · 18 December 2020
★★★★★ 5/5
TrustpilotSo far so good !
We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.
Mr · 6 February 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.