Gibbs Gillespie Uxbridge reviews

★★★★★ 5/5

Google

Divina is absolutely lovely. So very helpful and efficient. Always responds immediately to emails. Highly recommend her and Gibbs Gillespie team.

Adam · 18 August 2023

★★★★★ 1/5

Trustpilot

awful experience as a buyer

awful experience as a buyer. please take your call and stay away if you can as a prospective buyer (or tenants ! i suspect). (as buyers or tenants we are not giving them business, are we?)if you can't, please remember few things.we had been looking for a property to move into and were looking for no chain property. we found a property (though a bit over-priced, could negotiate the price) through gibbs gillespie, and we were told that the property is chain free. branch manager morgan kept saying it is no chain or they haven't been informed but after 6 months of the process (delays likely due to chain they were asking if i can wait for few more weeks). how an estate agent been not informed about a property with chain.? as a first time buyers we made mistake and trusted them (never trust them, if the sellers solicitor is not answering, suspect there is chain even if they say no chain), always take these things in writing from them. if you are okay to wait for 6 months to buy a property, you can trust them, i am sure they are trust worthy for that and they will make all possible ways to delay the process as much as they want.fair on their part, why would they help buyers we are not getting them business, are we ?answering calls, they will only answer if you tell them you will pull out, otherwise they will not reply to calls and emails.Finally after 6 months (with awful last 2 months), could get the keys.So only trust them if you have time and you could wait for 6 months to buy your first property.I also heard from others that they sometimes accept 2 offers simultaneously and don't let each prospective buyers know, and ultimately goes with buyer with highest bid and secured mortgage. I don't know how true this is but as per my experience can't be ignored. (Unfortunately I heard this after I started my buying process otherwise I could have stopped my self there and then.If you want to make your first buying experience pleasent and memorable please avoid if you can.

Kalyan · 12 August 2022

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous - placed my parent's house on to the market with (unfortunately) Gibbs Gillespie after unwittingly believing their spiel - wish we had gone with Robsons 😞 - we only went with Gibbs Gillespie as "apparently" they had many people after Met Chalets requiring modernisation!Gentleman showing prospective purchasers around was obviously unaware of what a Met Chalet was as tried telling my mother there was another one for sale locally until he showed her the same and she corrected him. We were completely misled from the beginning and NEVER use an Estate Agents that have a so called Progression Team - they truly don't know what they are talking about. Every day we were fed story after story with management team and progression team totally contradicting each other and blaming each other - which resulted in a house bound 83 year old and physically disabled 49 year old being left without a sofa, washing machine, cooker, dining room table, chairs, bed, stool, fridge, freezer, dishwasher for almost two weeks.After many years in the legal sector and my father having been a District Valuer we understand there can be many problems involved in Conveyancing but when you are told blatant lies it becomes a bit much. Especially when you are told by the so-called Director that they will call you Thursday (no call received) so sent an email to which the reply came back I tried to call you Wednesday - strange as no message left nor call logged? If this had been the case wouldn't you have tried again or at least sent an email saying you had tried to make contact? Currently deciding whether to take this matter further after their fees of £6,250.00 plus VAT were totally unjustified.

Emma · 24 April 2018

★★★★★ 5/5

Google

Chloe Pleasant at the Uxbridge office has provided an exemplary level of customer service. I had to move an appointment at short notice and Chloe not only accommodated my request without hesitation, but she was also pro-active in rescheduling it and kept me fully informed on the day of the new appointment. Chloe exceeded my expectations as a customer and has also demonstrated what an asset she is to Gibbs Gillespie.

Colin · 14 June 2023

★★★★★ 5/5

Google

Gibbs Gillespie are greatest Real estate agency which I have come across. I would like to sincerely thank agent Mr. Harry Thornhill for his support and helping with finding the right deal for me. Through out the journey he was sincere and open in providing any details and helped me get the deal. I would like recommend anyone this real estate agency as they guide you perfectly to find a home.

Shefal · 14 June 2023

★★★★★ 4/5

Google

Selling/buying a property is stressful and there were ups and downs. I have to say they really do have a good database of potential buyers, which is advantageous for those who are selling. I had viewers every week and most did make an offer. Communication was timely and effective, particularly from the moment the offer accepted onwards (when many issues arose - so I really appreciated this). Sophie was wonderful in keeping the process moving .. Thank you!

Pash · 15 June 2019

★★★★★ 5/5

Trustpilot

Grant was essential in getting this…

Grant was essential in getting this process done. And effectively chased the solicitors of both sides and kept everyone informed. Gibbs seem a trustworthy and honest agency, which is something rare in my experience.

Zahirk · 28 April 2022

★★★★★ 5/5

Google

I was both a buyer a seller through Gibbs Gillespie and I have to say Tim and his team made it a much better experience at a very stressful time! He kept in regular contact, and even if he couldn't speak to me there and then he would never fail to call back the same day (unlike experience from other nearby Agents who never phone you back at all). I was also very impressed with the way he managed to keep my buyer, myself and the people we were buying from, all happy throughout the whole process. He went over and above what I would expect from an Agent and I would definitely recommend anyone to use Gibbs Uxbridge as you will receive a thoroughly professional and polite service that is second to none.

Faye · 11 January 2018

★★★★★ 5/5

Google

Many thanks to Divina and Louis who both helped to resolve our house incident. Both were very professional and supportive and continued to check up on us afterwards to ensure all was ok.

Ausra · 14 June 2022

★★★★★ 5/5

Google

I've been renting my house out through Gibbs Gillespie for many years. Renting is not problem free but I appreciate the professional and efficient service I receive from Divina Cole at Property Services.

Tracy · 14 June 2022

★★★★★ 5/5

Trustpilot

Tim Buckley from Gibbs Gillespie in Rayner's lane. Gillespie in Rayner's Lane .

Gibbs Gillespie in Rayner's Lane Harrow were amazing during a very difficult time with the pandemic. Tim made sure that I was always informed of any developments to do with my house sale. He was always very professional and understanding and always gave me reassurance when I needed it. My sale was particularly difficult but Tim made sure that we had a successful outcome in the end. I am very grateful.

Samantha · 24 June 2021

★★★★★ 5/5

Google

Our experiences working with Gibbs Gillespie in Uxbridge have been extremely positive. Nicola Martin and her team have been incredibly supportive, professional and hugely helpful. We have found Nicola's knowledge and experience to prove vital while trying to manage difficult tenants, and Nicola and her team have always responded swiftly and provided the best advice. We are pleased to recommend Gibbs Gillespie in Uxbridge without any hesitation, and look forward to many years working together.

JAIMINI · 14 June 2020

★★★★★ 5/5

Google

I coud not recommend enough Harry Thornhill for a smooth and fast assistance in finding our next home in Uxbridge. A great help for us that has less idea on how to search and deal with rent out properties. From house viewing, Harry greeted us with warm welcome, introduced the property in detail and placed clear instruction with regards to our required papers. Highly recommendable!!! More power to Gibbs Gillespie.

May · 14 June 2023

★★★★★ 5/5

Trustpilot

Great service from Gibbs Ruislip Branch

The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then, Luca has been fantastic in getting the lower chain to exchange. I hope completion will proceed smoothly!

Shashi · 2 January 2024

★★★★★ 5/5

Google

Great service, proficient and professional staff as always! Harry Thornhill at Uxbridge branch was a great support throughout the transition from the moment the old tenants' exit was agreed through to getting the new tenants in. He sat the right expectations from the beginning and delivered as promised. Thanking Lewis, Laura and the rest of the team too, for their support, consistency and professionalism!

Arash · 16 November 2023

★★★★★ 1/5

Google

Very poor experience with not only one but two of their agents. Viewings for flats were quickly arranged though for the second viewing the agent forgot to even confirm the date and time with me. Despite this, the agents seem to dissappear once you make an offer for a property. After many emails and phone calls asking for any updates to no avail, I had to find out the properties were Let Agreed from their website. Overall very poor experience.NegativeResponsiveness, Professionalism

Arman · 14 June 2022

★★★★★ 5/5

Google

Have now used Gibbs Gillespie as a first time buyer and more recently as a first time seller & second time buyer. In both cases I have found the staff to be pleasant, helpful, extremely informative, responsive, patient and above all else honest. Having briefly dealt with another, long standing estate agent in the area, I cannot tell you how important this last point is in the stressful transaction of house selling/buying. The staff at the Uxbridge branch do take an interest in understanding what your requirement is and do their very best to meet and exceed that expectation. They do work together at the branch to ensure that they help you from all angles when you are looking to purchase. If you are selling, then you can be assured that you will find the staff at Gibbs Gillespie very proactive in terms of keeping you updated on the progress of your sale. They know the area very well and are extreme professional. They will keep your concerns their top priority and you will not have to chase them. I should mention both David and Dareen at the Uxbridge branch because if you do get the opportunity to have them help you, rest assured you are in the best of hands. Highly recommend if you are looking to sell or even buy!

Manish · 14 June 2022

★★★★★ 5/5

Google

As a first time landlord I was nervous about the whole setting up process, finding tenants, doing all the necessary legal checks & collecting rent, the sales team in the Ruislip branch took care of everything keeping me well informed throughout the whole process. I was passed over to the management team, Divina Cole looks after our property and 5 ⭐️ Isn’t a high enough rating for her level of professionalism, we have had a couple of issues this year and Divina has handled everything for us, her level of communication she has given to both me & the tenant really has helped to defuse where we were let down by contractors. Overall a great local company to do business with.

Lee · 14 June 2022

★★★★★ 1/5

Google

I was contacted by Gibbs Gillespie uxbridge team about viewing of a two bedroom house. The lady on the phone asked me about the number of people. I told her that we were three adults and a child who is under 2. Suddenly she stopped and said that she's gonna contact the landlord if he's OK with the kid moving in. She told me that she's gonna call me once she will get a response from landlord. I kept waiting for two days, got no response. Called Gibbs Gillespie several times but they didn't give me any information. After couple of days, when I called again, the lady told me that they aren't taking anymore viewings on that property. I was surprised and shocked by the service I received. I thought they would have higher standards but the way they treated me was absolutely appalling. If there was an option of zero rating, I would give them that.

Saad · 14 June 2022

★★★★★ 5/5

Google

I have had a great experience with Gibbs Gillespie in the past couple of weeks. True that I was in a rush to arrange a new home, and Hazel Akhazemea in particular, has been remarkable with the support. With the current scenario, I could finally meet her after the letting was confirmed, but she had been a great support online during the entire process. Although the house I initially selected was let out before I could see it, she basically found another option which literally is walking distance from my workplace. Quite glad I went with them.

Tasnim · 14 June 2022

★★★★★ 3/5

Google

Have been letting with Gibbs for several years and overall service is hit and miss due to several departments managing 1 rental property. It’s hard for a landlord to be passed from one team to another depending on the query. However Stacey Churchward, senior property manager at the Uxbridge office has been great throughout. She dealt with our queries and resolved issues with a difficult tenant in a efficient and professional way, always keeping us in the loop. Much appreciated!

Neena · 14 June 2022

★★★★★ 5/5

Trustpilot

Fantastic service from Gibbs Gillespie

Fantastic service from Gibbs Gillespie, a great team, Especially Matthew Barseghian and Elaine Lawrence who were very professional and went over and above any expectations i had with the sale, Thank you all

David · 1 April 2022

★★★★★ 1/5

Trustpilot

Never again!

The sales team including Grant Pattersson is terrible in relation to communication with seller and buyer. Unprofessional and careless.I will never go back again.

Reza · 25 March 2023

★★★★★ 5/5

Google

JH and his team at Uxbridge attracted three offers for our property within a single open day showing, they meticulously tracked every aspect of the sale with urgency, detail and professionalism. I had the property professionally and independently valued by Chartered surveyors so was pleasantly surprised when Gibbs closed the sale 30% above the valuation during what developed into an unsettled market. Thank you for outperforming our best expectations.

Clive · 14 June 2023