Trusted Agent profile · Uxbridge
★★★★★
1,059 reviews across 2 platforms
268 High Street, Uxbridge, UB8 1LQ
Gibbs Gillespie's office in Uxbridge, at 268 High Street, is rated 4.3 out of 5 across 1,059 reviews on two platforms, including 587 Google reviews rated 4.6.
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Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotSo far so good !
We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.
5/5
TrustpilotProfessional and proactive
Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.
5/5
GoogleFrom one Property manager to another, Stacy has been very helpful with all of my queries.
Hi Ellie Koppenaal, we are very happy to have provided you with such a positive experience!
5/5
GoogleI have had Harry Thornhill helping me find a property for the last couple of weeks and he's been fantastic! He's kept me in the loop constantly, professional and helped me out alot. He's done everything he can to help me and my family to find a property and in very short notice also. Thank you again Harry for all your help and support.
Dear Ben Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI went into Gibbs to make an appointment for a valuation. I was assigned to Jordon and he was very professional and efficient. When he came to our home, he was very respectful and honest with us. Arrived on time, very well presented, had carried out extensive research on our home and the local area. I had an excellent experience with the service provided.
Dear Amerjit Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThe worst Estate Agent that I have ever…
The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!
Dear Tina,We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
TrustpilotAn honest and considerate company to deal with
An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.
Aakash, we are glad we could help! Thank you so much for your kind words!We do hope we can be of assistance in the future. Take care!
5/5
GoogleI had the pleasure of dealing with Holly Corrigan and Chloe Middleton from Gibbs Gillespie Uxbridge for the rental of a lovely flat in Uxbridge recently. I am very pleased with the whole process! They are highly professional, responded very quickly to my queries and were very understanding of my needs especially since I was moving from abroad to the UK. They made my tenancy and moving in process so easy, efficient and completely painless! Thank you for your excellent service and professionalism, it is highly appreciated!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleGibbs Gillespie has been letting my flat for over a year now and, aside from finding good tenants, they have always acted responsibly and professionally, giving me good advice when a decision needed to be made. They have guided me through necessary repair works and liaised with the tenants, a matter especially complicated during the lockdowns of the Coronavirus pandemic. In particular, I have been impressed with the efficiency and courtesy of Samara Richardson and Jess Saphir, but all the team have been brilliant. Thank you all so much.PositiveResponsiveness, Professionalism
Dear Daniel Stern, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been renting with Gibbs Gillespie since March 2020 - they have proved to be very efficient during strange circumstances like the covid-19 situation. All reported issues were fixed in due course (hob/ washing machine/ oven replacement; radiator bleeding; socket replacement; and the list may as well go on as all were fixed in time. Kudos goes to Lucy Kelly who was always prompt to my emails and kept me updated on time - she follows up and is very kind :). Thank you :)PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleI am really impressed with Gibbs Gillespie Uxbridge branch - team is very professional. Experience of renting with Gibbs Gillespie was excellent. This is the very first agency that took very good care of us from the viewing until collecting the keys. The team really step out. I really want to highlight Katie Fitzgerald who showed us the house and took care of negotiations with a landlord and Holly Pendred who is Head of Tenancy Coordination and amazing person! I really appreciate a lot of work she has done with informing us about every step, answering our every question (the same day!) and handling all documents. I must mention Kelly Luper from property management as well - I was really impressed how quickly she dealt with our queries. We are really happy that we decided to rent with Gibbs Gillespie in Uxbridge and would recommend the team to everyone!PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleExcellent Service provided in timely manners with fair pricing. I have been using Gibbs Gillespie Uxbridge branch letting services as a Landlord for the last six years and they have been very professional and well informed. Team will keep you up to date with all the latest and up coming rules and regulations. All the tenancy paper work and legal documents required are well organised in their communications both with tenants and the landlords especially when it comes to renewal. Renewal team is very helpful and provides prompt support. They been also honest about the market rental situation and will share their fair input with all the stakeholders. I am very pleased and satisfied and will strongly recommend them as one of the best and friendly estate agents in the area.
Z Hassan, we're happy you found our staff to be so supportive during your experience here at Gibbs Gillespie Estate Agents Uxbridge. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleThis is our first time renting a house in the UK and Hazel Akhazemea from Gibbs Gillespie Uxbridge office was super kind and very helpful. The entire process was very smooth and transparent even though we are abroad at the time of finalizing the rental unit. We will definitely recommend talking to Hazel when trying to find a rental property with Gibbs Gillespie.
Dear Amarnath Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is our first time renting a property with Gibbs Gillespie and it has gone really smoothly. Harry Thornhill who assisted me has been excellent in answering any queries and managing the process of any paperwork. He has been very professional and has ensured that good service is always provided! Thank you for your excellent work ethic. Its my pleasure work with you.
Dear Argy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur son bought a property in Rickmansworth which he subsequently let when he went abroad to work. As the resident in England Gibbs Gillespie contacted me if there was a problem or something needed doing. In the years our son has owned the property Gibbs Gillespie have been excellent in their role as letting agents and have overseen the property so as to ensure we had no worries. We can highly recommend them.
Dear, Barry Holloway, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
TrustpilotA Shambolic estate agent
Ever since being interested in a particular property two representatives in Uxbridge branch from this estate agents countlessly harassed the family. Constant calls,emails. Even though the estate agent knows that as a formality with legal paperwork takes time ie bank paperwork. But the estate agents representatives were just pushy and had no acknowledgement of how the pandemic has had a huge impact on paperwork or any form of legal matters.Not just that when a property has huge defects and not acknowledging that a buyer will not risk their own health,wealth in a hazardous property but instead the estate agent just threatens the buyer oh we will put it back on the market.I understand the seller's their circumstances but no this estate agent is utterly a shambles and please DOOO NOT EVER GO THROUGH THIS ONE AGAIN
Dear Anonymous,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
GoogleThe lettings consultant Rene Miller she is very professional, kind, respectful and patient 100% recommend I had an amazing services for let my property.
1/5
TrustpilotDo not trust their words, get everything in writing so you can throw it back at them when the time comes.
Encouraged us to put an offer for a property which already had an offer without informing us about the contract race. The day other buyer signed the exchange of contracts, they call us and inform that the property is no longer available and we are sorry you missed out on it. Absolutely horrible ethics from their Uxbridge branch team especially by Tommy and Dareen. Will never use them again. Thanks for the great experience guys! 2 months of wasted time and money.Edit - Since they have replied, here is the fact. "They were made aware of the existing offer by us within a week of us putting the offer on the property." They said the existing offer did not exist and hence we went through with the process. The contract race was mentioned to us in writing by the seller's solicitor which we had informed your company about. Sorry to say but failure to do your research and being incompetent does not help working tirelessly. Good luck
We are sorry to read your comments and we appreciate your frustration. However, we are obliged to follow the instructions of our client, and our client, unbeknown to us, decided to accept an offer made by a previous buyer on the proviso that contracts were exchanged directly via the solicitors. Tommy Higgins updated you and explained what had happened as soon as we had been made aware of the situation and he gave you his assurance that he will help you to recover any legal costs you have incurred via Lifetime Legal due to your purchase falling through.At no point was there ever a contract race and you have our assurance that Dareen had been working tirelessly to progress your sale, but we were not made aware that this buyer had continued to pursue our client until contracts had exchanged. Therefore, our hands were tied.We hope this clarifies the matter and if there is anything else we can do to assist you with your home search, please don't hesitate to get in touch.Kind regards,The Gibbs Gillespie Team
1/5
GoogleWorst experience till now. I am first time buyer Waiting 4 months for house with this estate agent. I call in the office and he say I talk with seller .then not call back to me.
Dear Gurjit Singh, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotGreat move manager
Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.
HiWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotKaitlyn Young
Fast response and detail information
Dear Ray Lee We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotSlimy, not trustworthy agents
Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.
5/5
GoogleJust renewed a tenancy with Georgia Smith. Seamless process, very happy with the service received. Always helpful communicative and responsive. I also commend highly the rent collection team, they are tenacious and keep landlords informed at every point. They are excellent at following up tenants for non payment, and will suggest varied options for accounts to be brought back to credit.
Thank you for your feedback surrounding my colleague Georgia, I am delighted to hear that Georgia was helpful throughout your renewal journey and will pass along your feedback to both Georgia & the Rent Collection Team. Best wishes, Chloe
5/5
GoogleWe've had an excellent experience with Gibbs Gillespie. Liam has been extremely supportive and helpful through this process of finding and renting our new flat. He shows his knowledge and professionalism in all his communications, which are always timely and to the point. We wouldn't have had such an experience without his help.PositiveResponsiveness, Quality, Professionalism
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Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
