Trusted Agent profile · Uxbridge
★★★★★
1,059 reviews across 2 platforms
268 High Street, Uxbridge, UB8 1LQ
Gibbs Gillespie's office in Uxbridge, at 268 High Street, is rated 4.3 out of 5 across 1,059 reviews on two platforms, including 587 Google reviews rated 4.6.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Harry Thornhill for the exceptional service made to me and my family renting a new house. Our doubts were promptly answered in a satisfactory and efficient way. We felt supported throughout the process. Thank you so much!
Dear Gilberto Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAfter my initial positive review, unfortunately, I have to provide the update. Please don’t ever rent from Gibbs Gillespie. They have wasted my time. The showed me property, gone through referencing, asked for the first month rent as well as insurance and sign contract and all the other fees. Then day before moving in, they told me that I can’t move in because landlord hasn’t got correct EPC rating. They are scam and waste of time, please avoid them as all time, how come you advertise properties that has not got correct paperwork, wasting my time and cost me money. I handed over my property on the basis of I’m going to move in on time. They are unprofessional and scam. I’m going to take illegal action as this not acceptable to waste someone time like this. Agency like this needs to be closed down. Now I have to go to hotel as I am officially become homeless as result of incapable Agancy who can’t not check the documents before advertising a property. Please and please for your sake avoid them at all cost. Scam agancy like this must be investigated by council and their licensed should be taken away. I wish I could give them less than 1 star.
Dear Amir Heraty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHarry, our Lettings Consultant, has been great! He was always ready to help and assist us, I really appreciated all the support and guidelines he provided to us at all time during the renting application process and moving in the property. He always kept us up to date with the application progresses as also replied to calls and emails very quickly and offered useful and professional assistance. Thank you so much, we are so happy for the new house! Professional and honest company, I recommend them.
Dear Edoardo Renzoni Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been renting a property with Gibbs for 5 years. When it came to renewing, I wanted to make sure amendments to the agreement. I had a chat with Amy at Gibbs, who then sorted all our requests very quickly and professionally. Amy was amazing and I would recommend Gibbs Gillespie
Dear Ben, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotGibbs Gillespie is an agent that I…
Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has been completed with very minor issues(& this is After 8 hrs of tenancy.. ).I keep asking my deposit back and they do not reply my emails,they do not return my calls and they still have not charged me for anything..really ridiculous and totally unprofessional..
5/5
GoogleShe was kind and polite, assisted us throughout the viewing and it went well. Good reception from Rene Miller
Dear Sophia Antwi We greatly appreciate your 5-star review and the time you took to share your … More
1/5
TrustpilotWe had our rent increased and stared…
We had our rent increased and stared from 2 of December 2022. This happened in November. The agency didn’t check the contract and they assumed I should have paid the increase from November. The contact states clearly December. So for 50£ they didn’t even bother to contact me first or email me or anything. They went straight to debt collectors. And because their mistake now my credit score it’s ruined. That for 50£ and because they are to lazy to pick up the damn phone and ask kindly, mr x you have paid 50£ less for rent, do we have any issues? Why is the reason? Can you pay or we will call debt collectors… we’re disappointed with them.
5/5
TrustpilotEsther is an asset
Esther in the accounts team is diligent, helpful and very understanding. Her attention to detail gave me confidence where others had failed. She is an asset!
5/5
TrustpilotOutstanding!
David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.
5/5
GoogleI've been dealing with Gibbs for nearly four years now and not once have I had a bad experience. Dealt with Nancy quite a bit recently and she's been super helpful, prompt with responses and generally great at getting things done.
Dear Dan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been renting with Gibbs Gillespie for almost two years now, coming onto our third year. Each year, when it comes time for renewal, this process is seem less and stress free. Thank you to Georgia, who handles the renewals.
Dear Connor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you Gibbs Gillespie (and specially Harry Thornhill) for a great letting experience when letting our first property in UK. Harry and team were very patient with all our queries and helped ensure a smooth move into the property. Highly recommended!
Dear Abhishek Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have had a great experience so far with Lisa Barber as our property manager. She has been thorough and patient in regards to an issue we had,with lots of back and forth between different parties. Thanks Lisa, keep it up!
Dear Heidi C Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbsolutely superb service
We are absolutely delighted with the service we received from Danny and his team in your Pinner branch. From our first meeting all the way to completion we have continually received a polite professional service from all in the Pinner office.It's nice to know customer care and professionalism still exist !
Dani S, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Gibbs Gillespie Estate Agents Pinner
5/5
GoogleDivina was really helpful and prompt in helping me to get an issue with a front wall of my house resolved. She liaised with the third party building company and helped me to get the work done to the standard I had wanted. Many thanks and keep up the good work!
Hi Navaede Siddiqui, thank you so much for your positive comments about Divina. Customer care is important to us so we really appreciate you taking the time to leave a review. If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotGreat service
Simeon, Danielle and the team were amazing from start to finish of selling my property.
Dear StaciCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Danielle, Simeon and the team a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleMoved in to the property on short notice so grateful to the Landlord and Gibbs for pushing it through quickly. Having said that, the condition of the house was not the greatest so i have been doing some works myself but credit to the Landlord and Divina / Nicole from Gibbs who have been very patient with me constantly chasing to rectify any issues... people from this industry often get criticized but these guys have been transparent and have taken time to explain any issues to help me understand the situation which i greatly appreciate.
Hi Mamun Ali, thank you so much for your positive comments about Divina & Nicole. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleI have been receiving a professional service from the helpful and friendly Divina Cole. She is always on the other end of the phone whenever I have issues with the flat. Thanks Divina.
Dear Hajnalka Csordas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleThanks to Georgia Smith for the professional, friendly and attentive service regarding our tenancy renewal! The process was seamless and communication was quick - Georgia was always on hand to answer any queries or questions we had! Thanks again =)
Dear Nihal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently renewed my tenancy for another year. Always professionally dealt with. I had to delay my acceptance for a couple of weeks. Georgia was patient and understanding, I was never pressured while I dealt with a few issues.
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDivina Cole has been our Property Manager for the last year. She has been great, professional, supportive. I am very grateful Divina has been assigned to us as we have now someone to trust.
Dear Marco Delgado Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNew tenancy for a rental property
Both Victoria and Joe were very helpful, friendly and professional in the way they helped find a new tenant for a rental property and assisted in the end of tenancy process also.
2/5
GoogleThe lettings management team lack the level of professionalism expected from a prominent estate agent brand. The standard of service and communication is well below what I would expect. I have a number of other properties that are managed by other agents and they offer far better service. With Gibbs & Gillespie, I am getting increasingly frustrated as things just do not get done despite follow up emails and calls; and everything seems to just take forever. As landlord, it's a shame I cannot replace them since they introduced the current tenants who are very good. Never again going with Gibbs & Gillespie.
Dear Hem Mehta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleKasia Zelazko provided exceptional service, super helpful and incredibly responsive to our queries as a first buyers. She always turned what could have been a stressful process into an enjoyable experience. Professionalism in everything she does. Thank you Kasia!
Dear Zofia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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