Gibbs Gillespie Uxbridge reviews

★★★★★ 5/5

Google

The team at Gibbs in Uxbridge are extremely professional, friendly and I can't fault the service we have received. Especially Ryan Cooper who has gone above and beyond to sell our property in a timely manor and filled us with confidence with his knowledge and professionalism after we had been let down by previous estate agents. I would most definitely recommend them to anyone! Thank you!!

Sophie · 14 June 2021

★★★★★ 5/5

Google

I rented the flat via GG and would love to leave my review - the property manager Leona is really helpful and responsive, which is super important for our settling in when there is already too many things happening all at once. Shout out to Leona!

Yan · 24 March 2025

★★★★★ 5/5

Google

I had dealt with Divina Cole on the Property Management side regarding my landlord rental account. A matter with which I had had no joy with, in spite of having spoken to several people previously. Divina sorted things out by return and with minimum fuss. I was genuinely pleased.

Shehnaz · 14 June 2023

★★★★★ 1/5

Google

Liars and fraudsters, we are currently going into legal proceedings against this estate agent, as they owe me a deposit (minus the extortionate fees they took without bothering to inform me of.) It's over six months since I moved out and still no deposit. They recently just said it has been released but this is another lie as I dont have it - so to who? To where? They don't reply... Legally deposits have to be returned within 10 days and yet here I am. They ignore emails, obfuscate the truth, and are impossible to get hold of. AVOID AT ALL COSTS. I would give minus stars if I could.

Miranda · 25 June 2024

★★★★★ 1/5

Google

The worst agency I’ve ever dealt with. To summarise it all, it’s a mission to get hold of the agent as they’re always busy and 99% of the time, they don’t call you back. During the emergencies, i don’t feel like it is treated as an emergency and feels like they’re taking their sweet time. For example, our boiler broke and we haven’t had heating. Some nights hit the temperature of below 0 so the house was damp, cold and we got sick. The agency was being chased for the updates but they didn’t seem to pressure the landlord enough to sort out the boiler or provide us with heaters. It took entire month to fix the boiler. Throughout the years, there were only couple of agents that were very nice and helpful, others were pretty rude and not helpful at all. Also we were served 2 months notice (as per contract) and the agency said that the landlord was refurbishing and selling the property. You bet I was surprised to see that Gibbs Gillespie was renting the property shortly after we moved out for the higher price (no one bothered to ask us if we’d agree to pay that price). Getting the deposit back was a mission and the agency/landlord were trying to charge us for some things that were already there when we moved in. If you guys decide to rent the property through this agency, make sure you take the pictures of the property with date and time stamps on it and don’t take pictures just of what is damaged but of every little thing as that could come in handy.

ThePadauzyte · 25 June 2024

★★★★★ 1/5

Trustpilot

Worst agent for lettings

Worst agent for lettings. As soon as tenants do not pay and cause damage, they want to keep taking their tenant find fee and do nothing in themselves to help with this matter, contrary to their legal obligations. You do not receive support.service when things go wrong, while still paying their fees. Danielle is often very unhelpful and refuses to assist, when she is available. Otherwise expect to fend for yourself as she provides no other contact/does not pass on your matter in her long absences. Nick, one of the directors, is no better, making excuses on her behalf and refusing to investigate the facts I provide. Use any other agent for lettings. Useless for landlords.

Landlord · 30 June 2023

★★★★★ 5/5

Google

Priya and Kate were very professional and easy to contact and discuss with in my search for a new apartment. The friendlyness and open communication of the entire team is highly appreciated as a first time renter.

Tharindu · 15 March 2024

★★★★★ 5/5

Google

Great experience purchasing our new home via Gibbs Uxbridge with Jordan and George. A special thanks to Kasia Zelasko who was a huge help to keep things moving. She was always quick to respond to any queries and a huge help in the final stages. Thank you.

Yasmin · 19 July 2023

★★★★★ 5/5

Google

I recently sold my house in Uxbridge with the help of Tim and his team at Gibbs Gillespie. I found them to be responsive, proactive and helpful at all times. Tim gave great advice and worked hard to secure a good sale on our behalf. I felt in safe hands throughout this stressful process and I am so glad that we chose Gibbs Gillespie as our agents. I would not hesitate to recommend them!

Jayne · 15 June 2017

★★★★★ 1/5

Trustpilot

Take rent and do nothing is their slogan.

We had a great experience with this agent initially, but unfortunately everything changed once we moved in.

Jackson · 21 May 2026

★★★★★ 1/5

Trustpilot

Useless liars

Biggest bunch of useless, lying, slimy salesmen I have ever come across.From day one they have been useless, but to give you an example, I am waiting for over £3000 of deposit to be returned to me from my previous tenancy. They told me they have been chasing the landlady weekly and for me not to worry.I get hold of the land lady myself, and she received one email over a month ago…. It’s lucky they are in London where needs far out way service quality….

Chris · 14 June 2024

★★★★★ 5/5

Google

Hannaan was very helpful in helping us to get a property to rent. He helped us get house viewings quickly and was very proactive. He was easy to reach and answered all our questions. Very happy with their service.

David · 6 June 2025

★★★★★ 5/5

Google

Harry Thornhill has been very helpful throughout the process of us renting our new place. He’s been efficient in keeping us updated of various things. Have not had to chase anyone, and the whole process of moving into our new home has been smooth thanks to Harry .

Sharnie · 14 June 2023

★★★★★ 5/5

Google

The lovely lady dealing with my property is Stacey. Stacey is always professional, efficient kind and very quick at responding! I appreciate all of these qualities and like that though she is personable, in actuality her key aim to sort through whatever issue i may be faced with. Overall very happy with the service that she is providing.PositiveProfessionalism

Ra · 14 June 2022

★★★★★ 5/5

Google

Amazing Staff at all levels within Gibbs Gillespie. Dealing with Liam at the Uxbridge Branch was so productive. He was very professional and responsive which in turn gave good value and quality in the Lettings experience through Gibbs Gillespie. It was and is a pleasure dealing with him now and in hopefully the near future.PositiveResponsiveness, Quality, Professionalism, Value

A · 14 June 2022

★★★★★ 5/5

Trustpilot

Great estate agents to purchase with!

The estate agents, especially Thomas and Tom, at the Pinner office helped us all the way from viewings to exchange of contracts for our house purchase and they have been a pleasure to work with! We never felt like they represent just the seller as they were equally helpful, responsive, and diligent with us as buyers. Highly recommend!

Raghav · 11 June 2022

★★★★★ 5/5

Trustpilot

Supportive staff throughout the process

We have had a great experience with GG. When we put our house on sale, Sinead was extremely helpful and professional. All the other staff at the Ruislip, including Opinder, Sam and Ian have all been extremely helpful and supportive. Finally Luca has been great at keeping us up to date throughout the process. I am extremely grateful for their advice and guidance which has led to the successful sale of my house. A huge thank you to all the Ruislip staff who have been amazing during every step.

SSS · 2 June 2023

★★★★★ 5/5

Google

Dealing with tenants and landlords who are reluctant to spend money on repairs cannot be very easy. Yet Ms. Nancy Welter manages to do that successfully. She has been very efficient and professional dealing with the problems we have been facing. Thank you Nancy.PositiveResponsiveness, Professionalism

Themis · 18 August 2023

★★★★★ 2/5

Trustpilot

I felt like another customer at Gibbs…

I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.

Gibbs · 28 May 2024

★★★★★ 5/5

Google

Chloe French has been absolutely amazing. I moved into my apartment on the 1st of July and she has been brilliant with anything I need. Thank you so much for your help in getting me into this beautiful apartment. I am so happy living here : )

Dj · 14 June 2023

★★★★★ 5/5

Trustpilot

Gibbs Gillespie Ruislip have been outstanding

Gibbs Gillespie Ruislip have been absolutely outstanding. Their service, politeness, speed, and honesty has been fantastic. Luca, Sam and George have helped me sell my great aunts home, also helped deal with a flood and been so understanding and kind. Honestly I wish all estate agents would take a leaf out their book. The team have been so pleasant to deal with and have made the whole experience manageable . If I could give them 10 stars then I would . Thank you all so much for everything you’ve done. Lianne Read

Lianne · 18 May 2024

★★★★★ 1/5

Google

I had a terrible experience with an estate agent who only cared about their landlords. After my tenancy contract ended, the person who was supposed to update me would always be on another line and never contact me despite promising to do so. When they finally called back, it only lasted for 26 seconds and was supposed to be about the deposit that had been held for over a month. When I initially moved into the flat, I informed them that I needed it to be mould-free due to my health complications. However, on the first day, I noticed mould patches and reported it to them. They refused to acknowledge the mould and when I moved out, they took pictures of it and tried to hold me responsible for it. I don't think they are trustable. I realized that this agency only cares about their landlords and some of their staff members are extremely rude.

Rez · 15 May 2024

★★★★★ 1/5

Google

I had a terrible experience with an estate agent who only cared about their landlords. After my tenancy contract ended, the person who was supposed to update me would always be on another line and never contact me despite promising to do so. When they finally called back, it only lasted for 26 seconds and was supposed to be about the deposit that had been held for over a month. When I initially moved into the flat, I informed them that I needed it to be mould-free due to my health complications. However, on the first day, I noticed mould patches and reported it to them. They refused to acknowledge the mould and when I moved out, they took pictures of it and tried to hold me responsible for it. I don't think they are trustable. I realized that this agency only cares about their landlords and some of their staff members are extremely rude.

Reza · 14 May 2024

★★★★★ 5/5

Google

Very happy with the service provided by Gibbs Gillespie, two times I rented apartment with them, and my second property was also managed by them. No problems at all during 3 years. I communicated with different teams and would like to thank Sophie Hayes, Ricky Marla, Holly Robertson and all other members of Gibbs Gillespie.PositiveResponsiveness

Maria · 25 August 2022