Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOnce again Gibbs and Gillespie have provided good service, the property visit was detailed and provides reassurance as A landlord, thank you Divina Cole, Property Manager. I have recently renewed the tenancy of my property and am very grateful for the services of Gibbs and Gillespie, particularly Georgia Smith, Tenancy Renewals Manager.
John · 14 June 2023
Agent replied · 13 June 2024
Hi John & Maggie Tester, thank you so much for your positive comments about Divina and Gibbs Gillespie. We are always more than happy to assist you if anything else comes up. Take care!
Property Management
★★★★★ 5/5
GoogleWe just renewed our rental agreement and Gabby T was extremely quick and efficient getting it all wrapped up in a couple of days which reduced our worry and anxiety. Great job and we are happy to rent our property for another year with Gibbs Gillespie (we were Northfields). Thank you Gabby!
Robin · 14 June 2023
Agent replied · 13 June 2024
Dear Robin, Thank you for taking the time to leave a review for Gabby, we're delighted to hear that you were happy with the service provided. Kind regards, Chloe
★★★★★ 5/5
TrustpilotGreat experience
My experience of Gibbs Gillespie has been really positive - each of the team who have supported me during my sale and purchase have been instrumental to getting the transaction over the line. Huge thanks to Sam Robbins for helping me navigate the buying process and getting be back on track when circumstances changed. My Move Manager, Luca Beltrami, was fantastic at pushing the process forward and liaising with the many stakeholders on each side. I appreciated Gibbs Gillespie having a slick processes, too, as not every company has this even in 2023. Moving home is always stressful so I am grateful for their support. Their deep understanding of the market and of people is really strong.
Ms · 28 September 2023
★★★★★ 1/5
TrustpilotNo show to a viewing appointment
I’m looking for a house to buy and I got a viewing appointment from their Uxbridge branch. My appointment was today (17th of Aug) at 10:00 and despite my efforts to reach out to them during weekdays; to confirm my appointment nobody got back to me until Friday afternoon. I received a text message reminding my appointment with a post code. I went to the location via google maps and when I was at the location I realised the marker is taking me somewhere irrelevant. I tried to contact with the branch and the person answered told me their friend is on the way and will meet me at the block and when he said that it was already 10 past. I clearly told him I can’t find the location, so I need to contact with their friend. He hung up by saying his friend will contact me. Nobody get me and when I called back 10 or so min later nobody answered the phone. I’m very frustrated that I wasted my valuable time to go to the viewing despite their careless attitude. This unacceptable behaviour can be because someone thought not contacting with a customer is the best approach, but regardless who did what I want to give my feedback in here to warn other potential customers . This company has all the voice recordings and my reminder email. Because they claim phone calls may recorded for training purposes, I suggest them to take this as a study. I’m very much shocked, surprised and still can’t believe they are still in the market by this much ignoring their customers. Will never work with them ever again and I’ll warn my friends about this company.
ASLIHAN · 18 August 2024
Agent replied · 24 August 2024
Dear AslihanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 1/5
GoogleI'm a neighbour of a letting from gibbs. The contractor instructed by them decided to chop my front garden down as well as the one they were meant to sort.
I've redesigned my garden in the last year and all my plants are trampled and it looks butchered.
All I have been met with on contacting Gibbs is that I have to sort this with the contractor myself and a refusal to send me their complaints procedure.
Awful service and making a distressing situation far more stressful than it should be
Sarah · 17 August 2024
Agent replied · 24 August 2024
Good Afternoon Sarah
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Uxbridge and they will be happy to discuss this with you further, Kind Regards, Customer Care .
★★★★★ 3/5
TrustpilotI let my property through Gibbs and…
I let my property through Gibbs and after 4 years , I was very disappointed by the overal performance of the company , specially since the Roman estate agents took over the accounts , I had to chase up the accounts for rent arrears .they lost my duplicate keys there were holding ,
Mr · 17 May 2026
★★★★★ 5/5
TrustpilotDream team for dream home
To buy your own house is one of the biggest dreams of your life. And the journey to do that always requires help, support and efforts of many- both your family members and a few outsiders alike. In this process we met Mr. Grant Pettersson from Gibbs Gillespie to buy our dream home. What defines them aptly is their highly professional services, with a personal touch. Another great thing is they know that how delicate and vital the whole pricess is, for all the parties involved. Thank you Grant and the whole team of Gibbs Gillespie, Stanmore for making this dream come true with your unflinching support, zeal and enthusiasm. Now I consider you as a part of my extended family. Hope our paths cross again!
Siddharth · 19 September 2023
★★★★★ 5/5
GoogleExcellent service time and time again from the team at Gibbs, they make resolving any issues very quick, smooth and easy.
Chloe at Uxbridge branch continues to be extremely supportive and very quick to respond with information when requested. Property visits have been arranged professionally and every effort has been made to fit in around my busy schedule.
I continue to be extremely impressed with the service provided by the team at Gibbs - thank you!
Ash · 16 October 2024
Agent replied · 13 June 2024
Dear Ash White
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Property Management
★★★★★ 5/5
GoogleDivina Cole has been an absolute star whilst we have been in our letting property. Every issue we have had, she has resolved it quickly and we couldn't be any happier with the end result. Thank you so much for your help Divina.
Joanne · 15 January 2024
Agent replied · 13 June 2024
Dear Joanne Jones
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI wish to say a big thank you to the team at Gibbs and in particular to Hazel Akhazemea for helping us with finding our new house. Everything went so smoothly and they were very responsive on phone and emails. The reference checks were also completed very quickly. Looking forward to a long and happy relationship .PositiveResponsiveness, Quality, Professionalism, Value
Nats · 25 August 2022
Agent replied · 13 June 2024
Dear Nats Ksrn,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAll I can say is good things about Gibbs Gillespie, especially Harry Thornhill. He has been a massive help during a stressful time of moving house. Harry has made this move very easy and would recommend anyone to deal with him! Been a pleasure.
Henry · 16 December 2023
Agent replied · 13 June 2024
Dear Henry Lambert
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleNothing but an excellent review for Divina @ Pinner Gibbs Gillespie.
We had an issue with our heating which required a change of boiler and Divina was accessible, responsive and polite throughout at what was a fairly anxious time with intermittent heat, a young family and a cold snap!
Thanks again!
Rishi · 14 June 2023
Agent replied · 13 June 2024
Dear Rishi Fofaria
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Property Management
★★★★★ 5/5
GoogleI had a lovely experience with Chloe Pleasant in property management regarding inspecting my flat. She is very polite and easy to contact. Chloe made booking easy and the whole thing went smoothly thanks to her. I wasn’t able to attend but she arranged it all in my absence. Good service!
Debbie · 14 June 2023
Agent replied · 13 June 2024
Dear Debbie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe had a very good experience in finding a warm home. Hazel Akhazemea very friendly and caring. She clearly asked the requirements and arranged a quick viewing. The same day after viewing we had offered the rent and the next day we got confirmation from property owner. All the process was smooth and convenient. All thanks to Hazel in Gibbs Gillespie.
Sagana · 14 June 2022
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future.
Best wishes,
Gibbs Gillespie Estate Agents Uxbridge
★★★★★ 1/5
GoogleWe personally didn’t feel very comfortable or at ease with the gentleman who came to value our property.
He was quite negative in his approach, shares a valuation before even looking around the property and showed several red flags such as sharing he had a second job and was busy and that he had often told lies to sell houses or misled buyers.
Obviously we didn’t select this agent to represent the selling of our property.
Lucy · 2 October 2024
Agent replied · 23 October 2024
Good afternoon, Lucy. Thank you for your feedback. We’ve been unable to locate your details on our database, which prevents us from investigating the matter any further. Would it be possible for you to please contact us at customercare@lrg.co.uk with your details, so we can look into this for you. Kind Regards, Customer Care
★★★★★ 1/5
GoogleWe had a really had experience with Gibbs Gillespie. We reached out to them for letting a property. The let was agreed and we paid all the monies (deposit+security+one month rent), however, the landlord backed out on last day and Gibbs Gillespie has not refunded our money for over 2 weeks despite of the fact there is a legal requirement to refund the money within 7 days.
We are still awaiting our monies and do not how this can be resolved.
The agent we dealt with is Priya Gomez and Harry Thornhill from the letting company.
Ankan · 25 July 2024
Agent replied · 24 August 2024
Dear Ankan Singhal,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMy partner and I recently purchased our home through Gibbs Gillespie in Uxbridge and we couldn't be more satisfied with the experience. Matt and Danielle- from start to finish were incredibly competent, helpful, and professional. They guided us through every step of the process, making what could have been a very stressful experience smooth and efficient. We highly recommend Gibbs Gillespie in Uxbridge to anyone looking to buy. Their expertise and dedication truly set them apart. Thank you for helping us find our dream home!
Silvia · 25 July 2024
Agent replied · 24 August 2024
Dear Silvia Resendes
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery happy with the Service I’ve received. Special thank you to Rene Miller. She was very helpful during the whole process. I always had regular updates which was great. Would highly recommend Rene if your looking for a swift and easy buying/ renting process.
Abu · 28 November 2023
Agent replied · 24 August 2024
Dear Haydar Ak
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBuying property is never easy, but our move manager Kasia Zelazko was by our side every step of the way. She was incredibly competent, personable, and helped us move the process along and keep communication flowing between all parties. She invests in her clients and provides great results.
Megan · 18 August 2023
Agent replied · 13 June 2024
Dear Megan Leo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
TrustpilotDisappointing experience
We both sold our flat and bought our house through Gibbs Gillespie and we were quite disappointed with the service both times.
· 29 April 2026
Agent replied · 2 June 2026
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotBig big Thank you to Josh Reynolds
Big big Thank you to Josh Reynolds. I would like to take this opportunity to thank Josh Reynolds from Gibbs Gillespee. The service which I received was second to none. I was beyond satisfied with the commitment he delivered in buying my new home. Josh delivered an amazing service, And I would highly recommend Gibbs Gillespee (Josh Reynolds) with out a second thought. Best Estate Agent, 11 out of 10 from me.
B · 9 January 2020
Agent replied · 13 June 2024
Hi Bernadette - Thank you for taking the time to review our service. We are delighted to hear that you were happy with our service and we wish you all the very best in your new new home.
★★★★★ 5/5
GoogleGibbs have been extremely helpful, especially Shenae D, with persevering with my constant emails and questions. We got there in the end. :-)
Nusrat · 6 December 2024
Agent replied · 29 December 2024
Dear Nusrat Azad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI'd like to say a big thank you to Nancy Welter in the Gibbs Gillespie property management team for her prompt responses to my emails and her attention to detail. Her support in keeping on top of requirements with my property and communication with the tenants is always much appreciated.
Cindy · 14 June 2023
Agent replied · 13 June 2024
Hi Cindy Loveitt, we are very happy to have provided you with such a positive experience! We strive for 100% satisfaction, and it is great to see you had such a positive experience with Nancy. Kind regards Property Management
★★★★★ 5/5
GoogleVery happy with the Service I’ve received. Special thank you to Rene Miller. She was very helpful during the whole process. I always had regular updates which was great. Would highly recommend Rene if your looking for a swift and easy buying/ renting process.
Haydar · 16 November 2023
Agent replied · 13 June 2024
Dear Haydar Ak
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.