Gibbs Gillespie Uxbridge reviews

★★★★★ 5/5

Google

I had the pleasure of meeting Hazel. This my first face to face encounter and she was very friendly but professional and punctual which I am very particularly with time, so that was a plus. We got through the house viewing with great ease. Telephone conversations with Hazel made the process so much easier as she was very polite. All in all she is a great asset to Gibbs Gillespie.

Mishi · 14 June 2022

★★★★★ 5/5

Trustpilot

Helpful office and priceless move manager!

I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!

J.Steer · 15 December 2024

★★★★★ 1/5

Trustpilot

Worst estate agents in town

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.

Le · 5 January 2026

★★★★★ 5/5

Trustpilot

A very special thanks for Leah Verasammy (Ealing Broadway)

One of the best estate agency I must say. As a tenant we have been almost all agencies in uk as a tenant. But here I came as a tenant and ending up as owner!!! And I must thanks Leah Verasammy from Ealing Broadway branch. She is the most wonderful person we came across.Without her help this journey would never been possible. Since the day we dreamed of buying the house we were living Leah was always there to help. She even help us with our own lawyer when we were struggling with documents and she just call me and offered her help without even asking!! she sort everything out by herself. Honestly There is not enough word to thank or appreciate for how she helped us, her dedication to work for people is just wonderful.

Tanzia · 11 March 2024

★★★★★ 5/5

Trustpilot

Recently purchased a property with Ginbs Gillespie

My husband and I recently purchased a property with Gibbs Gillespie and we had Leah Verasammy and Rohan Berry from the Ealing Broadway office help us each step of the way. From the beginning, they were responsive, helpful and went the extra mile particularly towards the end when there were a few road bumps that threatened to delay the completion of our purchase. Leah would make the extra effort, taking the initiative to call us and the sellers to find out exactly what the problem was from both sides and ensured that any miscommunication issues were resolved quickly so that we were not left without a place to live indefinitely. We would recommend them as sales managers and property agents!

Hannah · 8 December 2024

★★★★★ 5/5

Trustpilot

Successful sale of my apartment!

On the surface, selling my apartment in Ealing should have been simple and straightforward, but it was anything but!In all, it took 15 months to bring to a favourable conclusion, and might have fallen over at a few obstacles, but for the timely and professional intervention of Leah Verasammy, Gibbs Gillespie, Ealing Office.From the time I communicated to GG (who were acting as my letting agent) that I wished to sell up my property, Leah was by my side, laying out the likely progression, timely communication of emerging issues, and suggested solutions. One particularly critical intervention, very late in the process, probably made the difference between a successful outcome, or a reboot of the whole sale process.Very pleased with the relationship she built with me - I think she was as pleased with the completion of the sale as I was!!

Joe · 9 March 2024

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with Pritesh at Gibbs Gillespie, from the property viewing stage right up to moving in. I expressed interest in a property nearly a month in advance to ensure everything would be ready for my move to London and the start of my new job, but the process was chaotic and frustrating.The Gibbs Gillespie portal was faulty and caused significant delays in verifying my details. It repeatedly showed incorrect information about my employment status, making it difficult for Pritesh to believe my explanations. On multiple occasions, Pritesh accessed the wrong profile and provided me with irrelevant information, which only added to the confusion.As the moving date approached, I still had no confirmation that the deal was finalized. This uncertainty forced me to start exploring alternative options, which was incredibly stressful. Throughout this ordeal, the blame was conveniently shifted to the landlord, with claims that they were taking time to approve documents, something I found hard to believe.On the day of moving in, I asked Pritesh for some flexibility to meet me at the property to hand over the keys, as I had a removals van ready to unload my belongings. Instead, I was told I had to visit the Gibbs Gillespie office to provide my passport for photocopying. This delay meant I had to unload everything myself despite having paid for the service.After moving in, my attempts to contact Pritesh about unresolved issues, such as rusty locks and the lack of professional cleaning, have been ignored.If you're looking for a new home, I cannot recommend Gibbs Gillespie based on my experience. The lack of organization, poor communication, and lack of accountability made this process unnecessarily difficult.

Sahil · 7 December 2024

★★★★★ 5/5

Google

I'm writing by way of thanks for the excellent service we've recently received from the Gibbs Gillespie manager Kirsty Hunt at Uxbridge. We often have "challenges" with a letting which requires diplomacy tact and skill (which sadly since the merger, has not always been evident). Happily, Kirsty is now in charge and has put things on the right road.

NIGEL · 14 June 2023

★★★★★ 1/5

Trustpilot

Scammers.

I don't want to influence anyone, it's just my opinion, they are thieves, they don't respect the contract, in the contract I stipulated that the rent can be increased by a maximum of 5% for two years, they increase it by 7.5%, I drew their attention and they don't care, I requested a problem related to the toilet bowl, it just stays fixed in the floor, it's rotten, I requested this in September and it's December and nothing has been finalized, I have unresolved problems for almost 4 years, but they gave me a registration number. In short, beware of them, they are scammers.

Dragos · 2 December 2024

★★★★★ 5/5

Google

I've been a client of Gibbs Gillespie for over 20 years and wouldn't choose anyone else in the area. Very professional and pleasant to work with. I appreciate all the efforts they make on my behalf as landlord having to manage urgent and sometimes finicky demands from tenants. Special mention to Divina for all her help.

Ajit · 25 August 2023

★★★★★ 1/5

Trustpilot

Are they legal??

My experience with these Estate Agents, together with reading so many negative comments in this section, says it all: Gibbs Gillespie is an agency NOT TO BE TRUSTED and THEY ARE DISCRIMINATORY.Commenting and exchanging experiences with other people who have dealt with these agents, we have come to the conclusion that THERE IS A LOT OF CORRUPTION in this agency, both in the sale of properties and in the rental sector.For example, how can it be understood that a family (that I know) is told that they cannot rent a house for £2600 a month because they have (only-??-) an income of £85000 a year and they think that is not enough (??)...and they do not take into account their savings...BUT they are told that "if they pay 6/12 months' up-front rent in advance then, they are welcome to rent their properties and do not need to look at anything else (?)"...I think this company is not to be trusted. I would not be surprised if only fraudsters and corrupt people can do business with them:One for Another.

Ernan · 29 November 2024

★★★★★ 5/5

Trustpilot

Gibbs Lettings

Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!

Niral · 18 June 2026

★★★★★ 1/5

Google

Terrible Experience with Gibbs Gillespie Uxbridge Branch. Protect yourself from the stress and financial exploitation I have endured. My experience with Gibbs Gillespie has been nothing short of a nightmare. I would strongly advise others to avoid this agency at all costs due to their unprofessionalism, lack of transparency, and outright exploitative practices. NDO Scam: They pressured us into signing up for their "No Deposit Option" (NDO) scheme, sugarcoating it as a better alternative to a traditional deposit. What followed was a complete disaster. Over the course of our tenancy, we paid approximately £900 for the NDO, money completely wasted, as it offered no benefit whatsoever. The NDO charges constantly changed when we disputed landlord unfair charges, starting at £120 and later fluctuating to £185, £261, £222, and finally £159.01, with no clear explanation or breakdown. These arbitrary charges made absolutely no sense and were communicated inconsistently, leaving us frustrated and confused. Unjustified Name Change Fee: We were charged £200 for a simple name change on the tenancy agreement, an outright violation of the Tenant Fees Act 2019. Despite repeated requests, the agency failed to provide an invoice, justification, or even the updated document reflecting the name change. They simply ignored our concerns, leaving us to believe they exploited our lack of legal knowledge. Incompetence During Move-In and Move-Out: When we moved in, no one from the agency was present to hand over the keys, forcing us to go to their office. The same lack of support was evident during the move-out process, showcasing their complete disregard for tenants. Check-In Report Fraud: No check-in report was provided when we moved in, and it was only after raising this issue after we moved out that they produced an unsigned and unverifiable report dated years before our tenancy. Later, they sent another report filled with blurry, low-quality photos taken by a different company, completely incomparable to the check-out report. This was looks clearly a setup to manipulate the arbitration process. Unfair Arbitration Process: Gibbs Gillespie hided critical evidence which we sent for dispute from the arbitrator, including documents I had submitted multiple times. They only submitted a biased form with incorrect charges, completely skewing the outcome of the arbitration. Their actions have forced me to spend countless hours proving my case, all while dealing with the immense stress they caused. Gibbs Gillespie's entire system seems designed to frustrate tenants and push them into paying inflated charges rather than resolving disputes fairly. Their lack of accountability, shady practices, and poor service are appalling. I am now taking this case to the Property Ombudsman, but I strongly urge anyone considering renting through Gibbs Gillespie to reconsider. I am saying again Protect yourself from the stress and financial exploitation I have endured.

Navdeep · 20 November 2024

★★★★★ 2/5

Google

Wasted my time. Viewed a property that was sold, told it wasn’t sold by the person showing us around. Person showing us around said we would be called Monday morning to ask what we thought, was anticipating the call - never received one. Emailed questions we had on the property on Sunday, got no response so rang on Tuesday and was told they’d email responses when they had them all. No curtsey email to say they were looking into it and would come back soon? Received answers on Wednesday which were simply “yes/no” completely unhelpful, asked to ring for further explanation. Wasted my time calling them to be told it was sold. They wasted half my week on a house that was sold when we were prepared to offer and try buy it. Will not be using them anytime soon.

Susannah · 20 November 2024

★★★★★ 5/5

Google

Excellent property management services provided by Gibbs Gillespie on my current tenancy. Divina Cole went above and beyond to provide an excellent service by making sure that the issues I’ve found on the property that I'm renting were resolved in a professional, friendly, and swift manner with total transparency and great communication. I couldn’t speak any higher and I highly recommend her services.PositiveResponsiveness, Quality, Professionalism, Value

Julio · 25 August 2022

★★★★★ 5/5

Trustpilot

James at the Gerrards Cross Branch…

James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻

Wendy · 19 May 2023

★★★★★ 1/5

Trustpilot

Unprofessional Behaviour by Mark Lander & Grace

I went through Gibbs Gillespie for my new property and they were not at all professional. It looked like they’re only bothered about letting out properties and once they let it, they don’t bother to support. Particularly to name here is Grace who is disguise for Gibbs. Her behaviour was extremely rude over the phone and then she tells Marks who calls me and start bashing me for being rude to his staff and disconnected the phone. He didn’t even had a courtesy to listen the other side of the story and he calls himself as a manager. Later when it come to leaving the property, Mark did not cooperate even at all which felt like it was more personal issue rather than showing professional behaviour.

Sushil · 8 November 2024

★★★★★ 1/5

Trustpilot

Worse estate agents and customer service at Harrow and Pinner branch, avoid......

This company cheats the landlords and tenant as well. When I moved in, the house wasn’t cleaned and when I called then no answer for days and days. I got the property cleaned professionally by their suggested cleaners at check out, they wanted to charge me £280 and when I showed them the invoice then they were like it’s fine, what the invoice cleaned the property, this company wants to charge extortionate money to the tenants when they leave the property. I would advice all the tenants to be careful with this company. They are so bad that wish I could give them negative rating. Their reviews says it all that the Harrow and Pinner branch service is one of the worst. Directors of the company are not available as well, only interested in taking the money. They are part of the inventory company who works together to get extra money from the tenant. It’s a scam....In reply to the comment:How come when the review went in public then you replied within 24 hours but you never replied to any of emails in the last 6 months ???If you are not part of the inventory company then how come they missed all the items mentioned in the garden for removal wasn’t mentioned in the check-in report ? Landlord and her friend Nero knows the item belonged to the previous tenant but you want to charge me ??? Why should I pay for something for removal for the items belonged to your old tenants who did a big scam at the property ? I was told that more than 10 people were living illegally in a 3 bed house and it was all arranged by your company. Why none of you replied when the bailiffs were coming at my place chasing the 5 of the previous tenants ? This is how you manage the property ? It’s fraud.... Don’t worry as I have the proofs and bailiffs letter for the previous tenants and you and your company will be reported to the media how you want to con tenants.In reply to your comment:You still haven’t answered my question. Why should I pay for something which belonged to the previous tenant and landlord. How come your inventory person not documented while check in and now you want to charge me at check out. I confirmed that landlords agent Nero is aware of that and still you want to charge and keep the money. I sent you the picture that in the inventory list, it says the carbon monoxide alarm wasn’t working, did you ever repaired that ? I sent the pictures of the decking and it was only me who chased the landlord for 3 months to get it done. You did nothing about it. Please stop lying on reviews. I have all the proofs. Keeping my deposit money is considered as fraud and I will be taking your company and the landlord to the court for harassment, ignorance and negligence of health and safety....NO NEED TO JUSTIFY YOURSELF, YOUR REVIEWS ALL OVER THE INTERNET SAYS IT ALL. YOU HAVE 76% BAD REVIEWS. PATHETIC.... DISGRACEFUL... Hope my message reaches the director of your company

Ramkrishna · 23 July 2019

★★★★★ 5/5

Google

Great service received from Gibbs Gillespie property management. Divina Cole is always helpful, follows up on any problems reported and gets things sorted quickly. Despite a particularly difficult situation with the bathroom floor, Divina got our bathroom working again faster than expected after our old one broke. This was particularly helpful in this holiday season. Thank you!

Adrian · 14 June 2023

★★★★★ 5/5

Google

I highly recommend Franca Marro as a property manager. Her professionalism and efficiency in handling the dispute between me and my landlord were outstanding. Franca ensured a swift resolution, demonstrating excellent communication skills throughout the process. I appreciate her dedication to ensuring a positive experience for tenants.

Antonio · 14 February 2024

★★★★★ 5/5

Trustpilot

Leah Verasammy at Gibbs Gillespie…

Leah Verasammy at Gibbs Gillespie Ealing Broadway was outstanding. She was professional, conscientious and extremely hard working. Her team secured an asking price offer prior to the house going on the market publicly. I couldn’t recommend her more.

Cara · 27 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Gibbs Gillespie

Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.

HB · 27 August 2024

★★★★★ 2/5

Trustpilot

The process has been pretty poor from…

The process has been pretty poor from the start, especially with communication. I asked to add updated photos, which were never done, and the agents showing the property didn't explain all the features of the property to potential buyers.The move managers communication has been poor throughout and even yesterday when I called the office to ask for the move manager, I was told I would get a call back but have not had a call back. This seems to have been the experience throughout the process and I feel very disappointed with the overall experience with Gibbs Gillespie as I thought I had signed up to a reputable estate agent.

Ellesh · 29 October 2024

★★★★★ 5/5

Google

Divina Cole has been the most helpful property manager and has always been so prompt in solving any issues or enquiries we’ve had. She’s very professional and made the whole renting process easy for us. Can’t recommend her enough! Overall a great estate agent company.

Arusa · 15 March 2024