Beresfords Great Dunmow reviews in Uttlesford

Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ellie-Marie,Having read your recent review, I am naturally concerned with your comments relating to the service you received from our Hornchurch office. I am sorry to hear you were disappointed and would like to gain a better understanding of how events unfolded throughout this transaction. When agreeing a sale, we will always fully qualify any potential buyers and only those in the right position, will be put forward to our sellers. It is extremely frustrating when a buyer pulls out of an agreed sale and whilst we will do our best to understand the reasons why, some people may not be transparent. Some sales will also fall through during the legal process for reasons beyond our control, despite being proactively progressed. You were extremely unfortunate to lose two buyers within a relatively short space of time which much have been very disappointing for you. Unfortunately, I do not know whether this could have been avoided without further information.Delivering a consistently high level of customer service is very important to us, and I would be keen to understand more about your recent experience. Please contact me on a.horsley@beresfords.co.uk and I would be happy to help.Alison Horsley, Customer Service Manager

Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings

Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Hi Ben, Thank you for posting your feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings

Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Tommy,I have read you recent review and am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and your prior contact with our branch, I can confirm our internal notes appear to outline a slightly different view to your own with regards to offers put forward during this transaction. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Both you and another client were given the same opportunity to put your best and final offers forward. Unfortunately in this case, the other party was first to come back to us with an offer above asking price which we cannot disclose. It is the seller’s choice when deciding which purchaser to go with and the decision will usually be based on the amount offered and the purchaser’s buying position. Whilst you were in the same position as the other party, they offered more money which was ultimately the deciding factor. I can understand how frustrated and disappointed you must feel. Please let me reassure you we will continue to keep you fully informed of suitable property as it becomes available. Please do let us know should you see anything else of particular interest and we would be happy to make the necessary viewing arrangements. Alison Horsley, Customer Services Manager

Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Lucy Thanks for your recent review. I am pleased that you have been happy with the service provided especially by Sarah. We are all very grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Hi Jenny, Many thanks for the 5 star award for the team at our Dunmow office. It is pleasing to hear you were impressed with the level of service extended to you and thank you for sharing your experience. The team will very much appreciate your kind comments. Alison Horsley, Customer Services Manager

Hi Nicolas Thanks so much for your positive comments. Our staff will always try to go above and beyond and I am pleased that on this occasion we set ourselves apart from other local agents. It is great that you would recommend us to others and we are all very appreciative of your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi JennyThanks for taking time out to provide us with your feedback. I am pleased that our staff, especially Abby assisted you in a professional manner and we all thank you for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sarah,Many thanks for providing your recent feedback and I am so pleased that our lettings department in Brentwood has been working for you successfully over the last 10 years. It is great that you would not hesitate in recommending our services to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings

Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings