Every review we hold for the Uttlesford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI put our apartment on with Beresfords’…
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…
Brian · 1 July 2023
Agent replied · 28 October 2024
Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBest management
I've been tenant in a Beresfords managed property from more than 6 years now, I can say that the company is one of the best on the market!
Alex · 12 November 2025
Agent replied · 22 November 2025
Hi Alex
Thank you for your recent feedback. It's great that we have been working with you for a number of years and that you are happy with the service you receive, but especially from Lauren in our renewals department who is always on hand to answer any queries or questions you may have. We look forward to continuing to work with you for many years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFast and efficient
Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.
Mr · 30 May 2024
Agent replied · 28 October 2024
Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
John · 8 April 2022
★★★★★ 5/5
TrustpilotWe was against time to find and move…
We was against time to find and move into a rental property due to selling our own property, Beresfords were extremely efficient in making this happen. Thankyou
Tommy · 18 November 2025
Agent replied · 22 November 2025
Hi Tommy
Many thanks for posting your feedback. I am pleased that our lettings team have been able to assist you efficiently in finding a suitable property to rent in a short period of time. We wish you every happiness in your new home and all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenant and a landlord…
I have been a tenant and a landlord through Beresfords over the past 20 plus years. I live outside of the UK now and Beresfords fully manage my property. They are very responsive and the staff I have dealt with are keen to provide a good service to both tenant and landlord. It´s a great piece of mind to leave the property in trusted hands.
Rob · 5 August 2024
Agent replied · 28 October 2024
Hi RobWe really appreciate you taking some time to provide us with your feedback. Having been both a tenant and landlord of ours over the years you have been able to experience our service from both perspectives and it is great that in both instances we have managed to meet your expectations. Now that you are residing outside the UK I am pleased that we are able to provide you with the necessary peace of mind that the property which we manage on your behalf is in safe hands.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m pleased to say my experience with…
I’m pleased to say my experience with Beresfords was nothing short of perfect! very straight forward easy to communicate with and very helpful during my whole process from start to finish Natasha, Abby and Christine dealt with me and they were all great, I would highly recommend Beresfords to anyone, finding and going through the process of renting your new home can be very stressful but from my experience everything was very straight forward. Thanks again!
Arron · 21 May 2025
★★★★★ 5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Jason · 1 October 2024
Agent replied · 28 October 2024
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Chike · 20 July 2024
Agent replied · 28 October 2024
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Org · 29 March 2024
Agent replied · 28 October 2024
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Megan · 14 May 2022
Agent replied · 28 October 2024
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Mobsby best Renewal co-ordination on the planet
Very impressed with Lauren Mobsby, she helped with our rental contract renewal and handled the process efficiently and professionally. Not only that, but she helped us with negotiating the price of the rent.
Luke · 9 September 2025
Agent replied · 22 September 2025
Hi Luke
Thank you for posting your detailed feedback. It was great to read that you have been impressed with the service provided by Lauren in our renewals department, and that she was able to assist you in your negotiations with your rental property. I know she will be very grateful for your kind words and it is great that you would not hesitate in recommending her to others. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Consumer · 4 May 2024
Agent replied · 28 October 2024
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Mamed · 24 October 2023
Agent replied · 28 October 2024
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Munyaradzi · 1 August 2024
Agent replied · 28 October 2024
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie and Ella were very helpful…
Charlie and Ella were very helpful taking us through the process of our new tenancy.
James · 25 July 2024
Agent replied · 28 October 2024
Hi JamesMany thanks for providing your feedback. I am pleased that our local lettings department covering the Havering area assisted you effectively throughout the application process for your tenancy. We hope that you enjoy your time in your new property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
DC · 25 April 2024
Agent replied · 28 October 2024
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotVery satisfied customer
Jay was very professional and knew exactly what we were looking for.
Consumer · 7 September 2024
Agent replied · 28 October 2024
Thanks for the positive comments following your recent dealings with Jay. He will be very grateful for your 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleMany thanks to Wendy for her helpfulness and enthusiasm in getting our house sold so quickly; can't speak highly enough and so glad we picked Beresfords 😀 …
Sheila · 26 October 2023
Agent replied · 25 October 2024
Hi Sheila,
Thank you for the great review for Wendy who is based in our office in Shenfield. With many years of experience, you would have been in very safe hands. Wendy is dedicated to providing the best possible customer care and will very much appreciate your 5 star award and kind comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
Kathryn · 18 May 2023
★★★★★ 5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Samantha · 19 January 2024
Agent replied · 28 October 2024
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotamazing service from lauren she is so…
amazing service from lauren she is so helpful and offers advice when needed - thank you beresfords and lauren
Deborah · 29 December 2025
Agent replied · 28 October 2024
Hi Deborah,
Thank you for posting your recent feedback. It is great that you have been happy with the service provided to you by Lauren and that she kept you fully informed throughout.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Daniel · 23 June 2024
Agent replied · 28 October 2024
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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