Bridgfords Tyne and Wear reviews

★★★★★ 5/5

Google

We got a mortgage with Bridgfords support. Our mortgage adviser Jake, has been so incredibly helpful and supportive. I am a first time buyer and he guided me through the process and got the mortgage sorted incredibly quickly in time for an auction. I have now put a deposit down on a house and honestly would not have been in the mental or financial position to do that without Jake - thank you so much!

Katy · 16 April 2024

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Google

We have recently moved a property across to Bridgfords for them to manage the lettings and Ailsa Neilsen has been brilliant in managing the takeover from the other agents. Besides being helpful, a good listener, very patient and overall a very professional person, the whole process has been made so much easier due to Ailsa and her team at the office. Highly recommended.

Peter · 17 June 2019

★★★★★ 5/5

Google

Sean Quilty and Chris Price have been brilliant! Sean was always very responsive to my emails and replied quickly which helped ease some stressful moments for me, always giving me helpful and understanding advice. I am very happy I chose Bridgfords! Well done team you are amazing! Highly recommended to anyone. Thank you Sean!PositiveResponsiveness, Professionalism

P · 26 August 2021

★★★★★ 5/5

Google

Jacob is extremely professional and responsive. He goes above and beyond to help and it was a pleasure to work with him. I would definitely recommend.

Jarvis · 17 April 2024

★★★★★ 5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.

David · 13 June 2026

★★★★★ 5/5

Google

Very happy with the service I have received recently from Bridgfords Washington when moving into a let property with them and in particular very happy with Hilary! Everything went through quickly and smoothly and within less than 2 weeks I was in my new home! Thank you!!PositiveProfessionalism

Steven · 26 August 2022

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):

MW · 26 May 2026

★★★★★ 5/5

Google

Bridgfords service was excellent, they helped me in renting a new place. Hilary was amazing she responded to my queries promtly and all the moving in process was done at a lightening speed. High recomend bridgfords to others.

Karthik · 16 June 2023

★★★★★ 5/5

Google

The lettings team at Bridgefords of Washington have been absolutely amazing!! Hannah, Georgia and Amy have all been fantastic in helping me along my journey to becoming a landlord! They made the whole process stress free, and was always happy to answer any questions I had and got everything sorted pretty quick and I now have tenants moved in so Thank you so much!

Karen · 16 September 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 5/5

Google

Hannah was really helpful throughout the whole process, and made what was a difficult situation as straight forward as possible. Great communication and support throughout, thank you!

Dani · 16 February 2024

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)

A · 17 March 2022

★★★★★ 5/5

Google

Most impressed by Bridgfords service in the form of Kristina. She has been exceptionally helpful, pleasant and efficient during our contact with the company. She went the ‘extra mile’ for us keeping us regularly informed especially commendable when staff illness and leave put a lot of pressure on her time often calling us in the early evening to keep us ‘up to speed’. Very impressed particularly with her efforts to help us and the rental has been very successful.

Mike · 19 September 2023

★★★★★ 5/5

Google

Hannah was the estate agent who found us a house to rent, She was brillian, very helpful and proactive. Great Service all round

Banaz · 17 March 2024

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 5/5

Google

Can’t thank Hilary enough for help getting us a beautiful rental home. She has been so responsive to communication and a pleasure to work with throughout the process. From viewing the property to getting the keys in two weeks. Thanks again HilaryPositiveResponsiveness, Professionalism

Rhys · 26 August 2022

★★★★★ 1/5

Trustpilot

After being shown a property for rent…

After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too

Angry · 27 December 2021

★★★★★ 5/5

Google

Hannah Bowness was amazing, she was so helpful, easy to talk to and her services was top notch, I would give her 5 Star anytime always .

Rebecca · 18 December 2023

★★★★★ 5/5

Google

I received a 5* professional service from.Bridgfords. Specially Hannah Bowness who provided an excellent service from.start to finish, nothing was a bother for her. She was so welcoming and made me feel at ease as this was my first time renting a property. Highly tecommended.

Fiona · 17 April 2025

★★★★★ 5/5

Google

We recently let out our property in Biddick Wood via Bridgfords. All I Can say is the people there are magnificent, especially Amanda Thompson who was able to find us tenants in a mere three hours. In her dealings with us Amanda was professionalism personified, always on time for meetings and ever willing with tips and advice.

Kay · 17 June 2019