Bridgfords Tyne and Wear reviews

★★★★★ 5/5

Google

Staff at Bridgfords are all professional, helpful and a pleasure to deal with, and they definitely know what they are doing and act very efficiently in the letting process. Connor Ramshaw is super, professional yet friendly, always informed me of what was going on in the process and aided in making the process go smoothly. Lauren and Amy are also fantastic, I'm very pleased with Bridgfords letting and would heartily recommend them.PositiveResponsiveness, Professionalism

JOY · 16 June 2022

★★★★★ 5/5

Google

As a landlord I would recommend Bridgfords in Washington. I Was kept updated throughout the process thankyou to the girls at Bridgfords

Henrieta · 17 April 2025

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 5/5

Google

We used Bridgfords for renting out our flat in Washington and we’ve got to say after using other Estate Agents in the past the service we got from Bridgfords was exceptional, in particular Grace Thompson who went above and beyond anything we expected on all aspects of the Let. Would use again and would highly recommend to anyone in the sale or rental market for their property. Thanks again Grace Lynne and Steve Finnigan CaradocPositiveProfessionalism

Steve · 16 June 2021

★★★★★ 1/5

Google

I recently rented and sold a flat with bridgfords Washington and unfortunately I’ve been left very disappointed with the service provided. Bridgfords were noticeably more expensive than competitors (I.e. 40% premium on other estate agents) and the service provided when selling the flat was poor overall. When I’d call their offices I would either not be able to get through or would be promised a callback which wouldn’t materialise which was very frustrating. The sale of my flat took 10 months with no chain and it realistically shouldn’t have taken anywhere near this long. A lot of the delays were caused by unresponsiveness either by bridgfords or by their recommended solicitors (which were also unresponsive and expensive compared to competitors). This poor service was disappointing and could have largely been avoided. Without emails/calls chasing there were weeks which would pass when nothing progressed. I was advised by bridgfords to end tenancy (2 months notice) as I was under the impression that completion was imminent, after tenants moved out the flat was empty for nearly 2 months which increased unnecessary costs of owning the vacant flat. Unfortunately at this stage I wouldn’t recommend using bridgfords.

James · 15 November 2024

★★★★★ 5/5

Trustpilot

Very happy with sale via Bridgfords Swinton

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

R · 24 March 2025

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Took the stress out of finding a new tenant .Excellent service...we'll done Washington branch especially Stacy and Hannah !

Gwen · 17 April 2025

★★★★★ 5/5

Google

This is the first time we have used Bridgeford’s Lettings and I cannot praise Connor Ramshaw and Lauren Mcguigan and the team from Washington Branch highly enough. From initial contact they have been very professional and efficient in processing our property. They are always available and very quick to provide any help needed to ensure a happy tennant and happy Landlord.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 26 August 2022

★★★★★ 5/5

Google

Ellie, a lettings negotiator with Bridgfords has been absolutely stellar throughout the process of me finding a new home to rent. She’s been unfailingly patient, kind and professional - many thanks, Ellie!

Janet · 20 March 2026

★★★★★ 5/5

Google

What has turned from renting a property through Bridgfords to buying the property has been such a breeze. Amanda has been such a delight to deal with showing professionalism and has always been in contact from the day of purchase up until the sale. Absolute fantastic service throughout. Thanks to the Bridgfords team and Amanda in particular for all the hard work and effort. ☺️

Simon · 16 June 2022

★★★★★ 5/5

Google

Both my son I are selling flats with Bridgefords Washington. We now have buyers for both properties. The proactivity , energy and effort that as been shown particularly by Emily Penteland has been fantastic. During this process our family has suffered a bereavement , her empathy and support during this time has wonderful. We cannot thank her enough. We would not hesitate to go back to Bridgefords with future business .Sue and Dean C. South Shields

Susan · 17 June 2019

★★★★★ 5/5

Google

Grace Thompson has been absolutely amazing helping mt to get my house ready to rent. Kept me updated every step of the way. Grace was in regular contact with calls and emails. Her team ate also a credit to her. Thanx girls for making everything run so smoothly. I would also l8ke to thank Ceri Hodgson who was my origional vontact at the brach and she started putting the wheels in motion.

Bev · 16 June 2020

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

Thank you Ms. Hannah and the team for helping us renting our New Home…

Joyce · 17 April 2025

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

My experience of renting with Bridgfords was first rate. Hilary was so very helpful from start to finish and was always happy to help if I had any queries. As a result everything went very smoothly. I cannot recommend Bridgfords highly enough. 10 out of 10 and gold star!

Kathryn · 16 June 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

Hilary has been wonderful helping me through my rental journey with Bridgfords. Added a personal element by calling me to check how I was getting on before moving in. Hilary explained the process involved really well and ensured I had all the information needed. Couldn't recommend enough.

Racheal · 16 June 2023

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Google

From the initial consultation, valuation, through to the sale of the property the staff at Washington have been a pleasure to work with. Their professionalism is a credit to the company. A special mention for Emily who has guided us seamlessly through the whole process. Also thank you to Chris, Dominic and Rachael for their valuable advice/assistance. I will have no hesitation at all in using Bridgfords in the future.

David · 17 June 2019

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Google

Hannah and the team were really helpful and quick with getting us our flat. They've explained everything thoroughly and sorted any issues out straight away. Highly recommend them, thank you!

Sam · 18 June 2024