Bridgfords reviews

★★★★★ 5/5

Google

I had a very positive experience with this letting agent from start to finish. The team was professional, responsive, and genuinely helpful throughout the entire process. Communication was excellent, any questions I had were answered promptly, and they kept me well-informed at every stage. Special thanks to Ashley Bambrough and Ellie Mason

Duber · 20 March 2026

★★★★★ 5/5

Google

Regularly work with Bridgford Lettings and they have always been great. Most recently, Ellie has been working with me to let a property out. She’s been friendly, supportive and always kept promises. All the contacts with Ellie have been clear and I’ve left knowing exactly what is happening. Couldn’t recommend enough.

Victoria · 17 March 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

Ellie Mason has been fantastic in helping us move into our new flat. Her communication was excellent throughout, and we wouldn’t hesitate to recommend her.😊 …

Lucy · 10 April 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 5/5

Google

Ellie was fantastic with helping us navigate our home, she made the process so easy and I would greatly recommend going through this company, as their services have been brilliant!

Amy · 13 December 2025

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 1/5

Google

The staff at the Washington office were nice, somewhat helpful before I became a tenant at a property poorly managed by them. Now... I'm 6 days into my tenancy and they're completely useless, refused to help me when I called them. I reported a repair issue (downstairs lights won't work due to a wiring issue, the fuse box immediately switches the lights off) immediately after switching the downstairs lights back on at the fuse box. I'm now 5 working days without electric lighting downstairs in EVERY ROOM and I was told "we can't help, it's over to the maintenance team now". Avoid these people and their lies. I'm paying £550 pcm and I'm being treated like they're providing me charity 😂 they claim repairs will be handled "quickly and efficiently" (see photos)

Fabian · 28 October 2025

★★★★★ 5/5

Google

I’m absolutely thrilled with the level of service I’ve experienced listing my property. We’ve been assisted and supported by James Mansfield at the branch, who has impressed us on every level. Nothing is too much trouble for him, he clearly cares about his clients and James is extremely customer centric which has led me to write a review as such great service is quite rare I find. James’s market and industry knowledge has really helped us to make key decisions and there’s not been any aspect which has felt stressful. I have been filled with dread up until engaging with Bridgfords, as property buying and selling can be anxiety inducing but this experience for me honestly hasn’t been, for which I’m very grateful. Thank you to James and the team, I won’t hesitate to engage with this branch again if the need arises in the future.

Leigh · 18 November 2023

★★★★★ 5/5

Google

Met up with Hannah from Bridgfords on 10/10/23, to view a rental property. From first meeting her, her attention to us was professional and very friendly. She has been so helpful and understanding with our situation, and provided us with a very fast application. She kept in contact with us constantly, and was outstanding throughout the whole process of the application. We would not hesitate to recommend this agent, and Hannah is an asset to the company. Thankyou so much for all your help, friendly , amazing and professional service… Dee & Ray

Dee · 18 November 2023

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 1/5

Google

Absolutely shocking what this team tried to get away with. I rented a fully furnished flat which had not been cleaned or inspected on handover to me. I had no working appliances or hot water for 4 months, at which point I’d had enough and left the property. They tried to retrieve almost £900 from me and it took me 6 months and the help of the ombudsman to put this company in its place, I’m convinced the landlord did not have any knowledge of the way their property was being managed… stay clear

Marc · 28 July 2025

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

Ashley Bambrough is a top agent and a top lad he went above and beyond for us. We like to work with them.

D · 28 September 2025

★★★★★ 1/5

Google

Traumatising and outrageous service. 1) Ableist - the building lift wasn't working for several years, making it inaccessible. This is disgusting and shameful for wheelchair users to not have access to a large block of flats in 2025. Upon moving out I had a severe spinal injury with medical evidence that I wasn't able to walk or move - Bridgford's response to this was a hostile, evil demand for the following month's rent where I had two boxes in the flat that I was unable to collect. 2) Don't believe in human rights - the flat was without hot water for 6-8 weeks in accumulation, with no emergency callouts despite access to hot water being a legal right as a tenant. 3) Evil staff - Gregg Cameron has an almost scary lack of empathy and compassion. He takes joy from hearing that a tenant was living in the property not paying rent, and even more happiness when demanding rent from someone who was not present in the propery or using its facilities and was unable to collect 2 boxes of belongings due to being physically incapacitated. I assure you if you decide to go with Bridgford's you will be left devastated and traumatised. I have genuinely never experienced such disgusting treatment from anyone in my life, and I grew up under daily physical and emotional abuse. I would take moving back home, over ever choosing Bridgfords, ever again.

Nadiyah · 13 June 2025

★★★★★ 5/5

Google

Joanne price has been absolutely amazing during my whole process with repairing a boiler that blew and electrics being completly damaged. Joanne went above and beyond her duties to make sure me and my young daughter were okay during the stressful situation I was in. She made sure all repairs were carried out within 24hours and making sure I was updated every step of the way I couldn't thank her enough! Joanne also phoned me every day just to check everything was going smoothly and I was okay and my daughter was okay I couldn't be happier with her. Absolutely brilliant lady.PositiveProfessionalism

Stacey · 26 August 2022

★★★★★ 5/5

Google

Buying my first home with them was a fantastic experience. As a first-time buyer, I really appreciated their guidance and clear communication at every step. They were professional throughout: from well-organized viewings to their support during the offer and conveyancing stages. In particular, Sam, my broker, did a great job getting good deals and really looked after my best interests. The entire team truly listened to my needs and made the whole process less complicated. I highly recommend them for their expertise and good service!

Lei · 5 May 2025

★★★★★ 5/5

Google

We recently purchased a property on behalf of my my daughter which we originally started at the beginning of September. Due to covid it was very hard to get in touch with both sets of soliciters, which started to cause a lot of stress as nothing seemed to be getting done then came Lily Haggie from Bridgfords she was constantly in touch with us and both sets of solicitors, even down to staying back to drop off the keys. She went above and beyond to get our sale through thank you Lily and BridgfordsPositiveResponsiveness, Professionalism

John · 16 June 2022